# Go PEMCO — user reviews > 89 indexed App Store user reviews of Go PEMCO by PEMCO Mutual Insurance Company, rated 4.40/5 from 158 ratings. - Source: https://appshunter.io/ios/app/go-pemco/id657915566/reviews - App overview in markdown: https://appshunter.io/ios/app/go-pemco/id657915566.md - Rating breakdown: 5★ 124 · 4★ 10 · 3★ 3 · 2★ 8 · 1★ 13 ## What do users think of Go PEMCO? Overall sentiment: positive **Pros** - 👍 Easy to navigate and user-friendly interface - 📱 Convenient Apple Wallet integration for insurance cards - 🚀 Fast and responsive app performance - 📋 Quick access to policy information and documents - 💳 Simple payment processing - 🔄 Easy vehicle and coverage updates - 📤 Convenient claim filing with photo uploads - 👨‍👩‍👧‍👦 Easy sharing of insurance info with family members - 🎯 Well-organized and intuitive design - ⚡ Efficient customer service responsiveness **Cons** - 🐛 App crashes on certain functions - 📄 Limited printing options (full page only, no wallet-size) - 🚗 Incomplete vehicle list display on ID cards - 🎯 Pemcodometer tracking is unreliable and inaccurate - 💰 Payment system issues and limitations - 🔐 Hard braking penalty scoring seems unfair - 📞 Lack of payment due notifications - 🚫 Cannot remove vehicles from shared lists - 💳 Cannot pay with multiple cards - 🔧 Sensitive app behavior and glitches - 📱 Poor optimization for certain iPhone models - ⚠️ Misleading coverage information at signup **Commonly reported bugs** - App crashes when accessing payments or ID cards - Cannot scroll to accept terms and conditions on signup - Pemcodometer score drops unexpectedly without cause - Hard braking detection inaccuracy - Phone distraction score tracking errors - Apple Wallet update notifications persist incorrectly - Driving monitoring section inaccessible after updates - Image save function crashes app - App not optimized for iPhone X screen - Payment system fails to process transactions - App crashes on newest update versions **Most requested features** - Ability to customize and trim vehicle list for sharing - Instructions for changing insurance card colors - Wallet-size printing option for insurance cards - Automatic payment reminders - Split payment capability - Apple Pay integration for payments - Multiple payment card support - Ability to add and remove vehicles from app - Improved Pemcodometer accuracy and reliability - Dark mode option - Screen optimization for newer iPhone models ## Newest reviews (15 of 89) ### 4/5 — Wish customization included trimming car list *2025-09-02* When I need to prove insurance to get a loaner car when I have a car in the shop, I don’t want to provide them a list of all the cars I have ### 2/5 — Need instructions *2025-07-11, version 4.16* The app tells me I can change the color of the insurance card but doesn’t tell me how to do it. I don’t want to waste my ink printing in red or blue. Also I can’t change the size of the paper to a small wallet size PEMCO is great insurance but app want friendly ### 5/5 — Excellent service *2024-08-29, version 4.12.1* Been with PEMCO for 13 years. They are incredible and fair in pricing ### 5/5 — Great app *2024-08-26* The app is straightforward and easy to use, does what it says on the tin. Options to customize the virtual card before sending it to Apple Wallet is a nice touch. ### 5/5 — Best insurance app ever! *2024-04-20, version 4.10.2* Easy, fast, super convenient. ### 2/5 — Printing proof of insurance is a pain *2024-04-13, version 4.10.2* I can only get the print function to print a full 8 1/2x 11 page, not a card size ### 5/5 — Easy to use *2024-04-03, version 4.10.2* Really nice design, don’t find it hard to use at all ### 5/5 — App *2024-03-28, version 4.10.2* This app is very easy to use. Very user-friendly. Payments are all done through the app.🌼 ### 2/5 — Still asking me to update ID Card in Apple Wallet *2024-03-14, version 4.10.1* I was excited to see this update would fix the app constantly telling me to update my ID Card in Apple Wallet, however it’s still broken and the app is telling me to update my Apple Wallet, again! ### 2/5 — Sensitive *2024-03-06, version 4.10* This app is very sensitive ### 5/5 — Great we so *2024-01-18, version 4.9* Easy to navigate! ### 5/5 — Pempcometer *2023-12-25, version 4.9* This app is classy, to the point, easy to navigate, great map info. Great layout of pertinent information. Thanks ### 4/5 — Love it. *2023-12-23, version 4.9* Simple and easy to use would be 5 stars if I could still add and remove vehicles ### 5/5 — Easy and simple to use well made app *2023-10-29, version 4.8.1* 👍🏻 ### 5/5 — Love it!!! *2023-10-17, version 4.8* It is so convenient to have the ID card. In my Apple wallet now. Thank you. ## Most critical reviews (10 lowest-rated) ### 1/5 — Having “hard braking” as a factor is a terrible idea *2025-05-01* I’ve had 2 instances where I’ve had to stop at a yellow light, otherwise I would have ran a red light which would be a ticketable offense. Yet I get low scores for hard braking. They claim that “not all hard braking is bad driving” yet they still punish you for doing it. ### 1/5 — Online payment system *2025-03-18, version 4.14* Doesn’t work- completely frustrating- waste of time- won’t take payment- ### 1/5 — Rude customer service and claims department *2024-07-17, version 4.12* Dropped us without notice and we did not have any late payments or claims or tickets for several years but they dropped us without notifying us. Crooks!!!!! ### 1/5 — The ID card in the app does not list all our vehicles *2023-10-17, version 4.8* We have 4 Vehicles insured not three listed on the electronic id card ### 1/5 — Changed app now can’t print *2023-10-17, version 4.8* You have changed your app and now you can’t print. We have learned that Wi-Fi is not always available so when it is something important, like an insurance I’d card we make a copy. Your new and , I guess improved, app won’t allow you to print. Very frustrating when headed to dmv. Must pray we can call up wallet to show insurance I’d. Fingers crossed! That old saying, if it ain’t broke, don’t fix it, comes to mind. Minus one star rating! ### 1/5 — Pemcodometer is not reliable *2023-09-18* As a couple of others have mentioned here my Pemcodometer score plummeted overnight for no reason. On August 29 my score was 99 and the next morning (no intervening trips) it was 84. My phone distraction score was a perfect 100 and it dropped that night to 78 and is now 66 despite the fact that I have not once used my phone in the car while driving during this whole period. In fact, I have not taken it out of my pocket once. So far, Pemco’s customer service has done nothing except come up with reasons my phone is showing activity. They vaguely claim that taps are being detected, however all my trips (300+) have perfect, 5 star, phone distraction scores and customer service will not/can not address my question about why the score dropped overnight and is continuing to drop despite perfect drives. In addition to all this the “hard braking” scoring has obviously changed although they deny it. I have very few hard braking dings, but after August 29 they are impacting the overall trip score much more. I believe I’m also seeing more false negatives and am keeping my dashcam footage as proof. For the 45 days prior to August 29 I was happy with the program, but now I am quite disappointed and unhappy that Pemco is not taking the initiative to find out what’s going on. **Developer response:** Thanks CSW for working through this issue with us. We hope that all your questions and concerns have been answered! ### 1/5 — Sensitive *2023-09-06* This app is very sensitive ### 1/5 — Driving monitoring is a scam *2023-09-06* I had a high 90’s score for almost the entire driving monitoring after driving like a 92 year old grandma. After the newest “update” my score goes from 99 to 81 overnight. Now continues to go down despite “perfect drives” in the final week of monitoring. Sometimes it goes down even when I’m not driving. This is a total scam. ### 1/5 — My Driving Feature Is Terrible *2023-04-25* There is a feature that tracks your driving and scores you, and if your score is high enough after 91 days you may be eligible for a discount on your insurance. However, the feature is terrible at tracking and does not work well at all. In order to actually get a good score, you have to drive like you’re 100 years old and like it’s your first time behind the wheel. Ever since it has been tracking me, I’ve had to deal with many angry drivers because I couldn’t keep up with the flow of traffic since the app would classify it as speeding. Almost every turn I make is also classified as hard turning, even though in reality it’s a normal turn. The app also does not have a solution for that and simply just tells you to take another route to avoid being marked for hard turning, however there’s no other route I can possibly even take. This tracking feature is just absolutely terrible. **Developer response:** We’re sorry to hear you feel that way about our My Driving feature! The app is designed to promote safer driving and give feedback. If you’ve already completed your monitoring period, you have the option to reapply for the discount in a year. We realize there may be times that a drive has conditions that are out of your control, so you can contact us within 7 days of the impacted trip to review the situation with a customer service specialist. We’d encourage you to call us at 1-800-467-3626 so we can review your results in detail and address any additional concerns with you. Thank you! ### 1/5 — Never buy insurance from this company *2023-03-15, version 4.4* The way they are running their business is to fool customers. At first, they will give you a low rate for home, vehicle insurance and additional discount if you going with paperless. The thing is they waved some coverages required by state in the first document without notifying you. Then after several weeks, they will send you another document which shows they increased your vehicle insurance amount by 50-60% to add those policies required by state! You probably will miss that email among their advertisement emails then they will automatically start charging you for that additional amount! Even if you don’t miss that email, you need to pay that because those policies are required by your state. So, in a word, they basically set a trap for customers who wants to use basic coverage! ## Most praised reviews (10 highest-rated) ### 5/5 — Great *2026-07-23, version 4.19* Best and clear app ### 5/5 — Insurance *2026-06-03, version 4.19* awesome !! ### 5/5 — Best insurance app ever! *2026-04-23, version 4.19* Easy, fast, super convenient. ### 5/5 — Great app *2025-09-04, version 4.17.1* Thanks for a great app. ### 5/5 — Norma *2025-06-13, version 4.16* Awesome insurance ### 5/5 — Quick, easy, seamless *2025-05-04* The app is very responsive. It doesn't hang or spend minutes executing any action. features like storing your insurance on Wallet are very helpful. It also connects me to one of the best companies in Washington State. ### 5/5 — Intuitive Insurance App *2025-04-04* Easy to navigate. Contains all the relevant information I might need to stay organized and/or quickly respond to a potential claim. Well done, PEMCO! ### 5/5 — Convenient *2025-03-23* Everything is easy to find and well explained. I love having my info right in my apple wallet, and able to share with my insured family members, even if they don’t have the app. ### 5/5 — Great App! *2025-03-01, version 4.14* Easy to use. All my information at my fingertips. ### 5/5 — Great app *2024-09-03, version 4.12.1* Thanks for a great app. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-07.*