# Go Waterfall — user reviews > 33 indexed App Store user reviews of Go Waterfall by Think Digital (Pty) Ltd, rated 2.40/5 from 5 ratings. - Source: https://appshunter.io/ios/app/go-waterfall/id1282307656/reviews - App overview in markdown: https://appshunter.io/ios/app/go-waterfall/id1282307656.md - Rating breakdown: 5★ 1 · 4★ 1 · 3★ 0 · 2★ 0 · 1★ 3 ## Newest reviews (20 of 33) ### 1/5 — Extremely poor *2025-06-21, version 4.4.6* Very poor UX - stay away from this app ### 1/5 — Failed tech *2025-06-21, version 4.4.6* Absolutely bad development causing over 10000 people utter inconvenience! ### 1/5 — Poorly designed *2025-06-21, version 4.4.6* Poorly designed and poor functionality ### 1/5 — Poor user experience *2025-06-20, version 4.4.6* There seems to be little user centricity in the design and engagement of this app. Additionally, the cameras that enable facial recognition which the app integrates are of really poor quality and create a really frustrating estate access experience ### 1/5 — Poor UX *2025-06-20, version 4.4.6* The app is very poor at facilitating access into the estate with very long, inefficient steps to grant access to visitors. ### 1/5 — Anon *2025-06-20, version 4.4.6* This App is very poorly designed and not user friendly. Notifications are a joke. Snags are hardly ever acknowledged and are all suddenly closed at the same time months after they are raised. A waste of the residents levies lining someone’s pockets. ### 1/5 — Embarrassing *2025-06-20, version 4.4.6* Our estate is becoming famous amongst friends, couriers, uber drivers and others as a place to avoid if you don’t have hours to sit on a queue at a gate ### 1/5 — Terrible app *2025-06-20, version 4.4.6* This app is a nightmare to use. Too many clicks to execute basic functionality. Extremely inefficient. Example, looping multiple times through monotonous clicks to generate codes for each individual when you have multiple visitors ### 1/5 — Worst app *2025-06-20, version 4.4.6* This app is not user friendly at all it is cumbersome and really one of the worst apps ever ### 1/5 — Shocking app development *2025-06-20, version 4.4.6* The new access control system development, testing and rollout has been extremely poor. fundamental UX, design and development practices have been ignored. No prior testing was done prior to rollout and there has been comms issues frustrating residents. ### 1/5 — Residents access *2025-06-20, version 4.4.6* It’s absolutely pathetic for security to run with umbrellas to allow residents to gain entry / access to their homes that cost Millions Facial recognition is so moody , works perfectly on days whilst never works on other days After a few tries we then have to revert to the phone , log on and use the phone to gain entry whilst the line of cars behind you just extends itself ### 1/5 — Extreme poor *2025-06-06, version 4.4.6* Extremely poor app loaded with glitches and bugs. The developer has done an exceptional poor job in trying to get into the business of access control clearly with no prior experience. No development fundamentals or standard practices are followed. Test & Dev is done live with the users suffering. ### 1/5 — Not user friendly *2025-06-05, version 4.4.6* App is not user friendly. It is cumbersome does not work as intended. ### 1/5 — The worst estate management application ever *2025-06-05, version 4.4.6* It’s ineffective, inefficient and causes more chaos that organisation. There are better estate management applications out there, that should replace this system. ### 1/5 — Glitches with visitor access system *2025-06-04, version 4.4.6* The app has many glitches and inconvenient features with the visitor access system. Hope the developers fix this! Repeatedly goes “offline” even when connected to the internet. ### 1/5 — Completely unnecessary *2025-05-20, version 4.4.5* This app is ridiculous! What should make things more efficient and easy does the complete opposite and leaves guests waiting for an absurd amount of time. Access into the estate was a lot more user friendly and efficient before this app became mandatory. ### 1/5 — Cumbersome *2025-05-14, version 4.4.5* Unnecessarily cumbersome - makes simple tasks time consuming with too many required selections. Rather than simplifying it complicates. ### 1/5 — Photos not uploading *2024-09-20, version 4.4.3* Cant process access control as photos won’t upload. I tried three times. ### 1/5 — Probably one of the worst apps I have ever used *2024-08-01, version 4.4.1* The ui, the bugs, is there even a QA? ### 1/5 — Unrealiable *2022-10-22, version 4.3.37* This app requires constant deletion and reinstallation. Creating a QR code is a nightmare. Worked a year ago. Doesn’t work anymore. Even trying to create a nickname to send this review didn’t work. Needed more than 10 tries ## Most critical reviews (10 lowest-rated) ### 1/5 — App doesn’t work *2026-08-25, version 5.0.2* Doesn’t find user although I registered. Can’t enter address details when I try to register ### 1/5 — Not an Access Management Solution *2025-07-03, version 4.4.6* Either the operators don’t know how to use this or is poorly developed! ### 1/5 — Poor design, ineffective and a waste of time *2025-06-26, version 4.4.6* If I could give this app a zero rating, I would. Completely ineffective, poor design and UX. Customer support non-existent. Replaced previous problems with estate access with a completely new set of problems ### 1/5 — Extremely poor App *2025-06-26, version 4.4.6* Probably the worst app I've used in recent memory. The UX is pure frustration every time. Pathetic logic to manage access and bookings. And all of this if it actually works. What a disaster! Would give 0-stars if could. ### 1/5 — Usability *2025-06-25, version 4.4.6* Very difficult to use, will not recommend ### 1/5 — Great Idea, Poor Execution *2025-06-24, version 4.4.6* User Experience (UX) is non-existent. Amount of clicks/screens to navigate for simple functionality is shocking. Have no idea how this made it to full use in one of the biggest estates in Johannesburg. Take it back to the drawing board! ### 1/5 — Worst App ever! *2025-06-23, version 4.4.6* This thing is rubbish. ### 1/5 — Useless and glitchy *2025-06-22, version 4.4.6* Snags close randomly with no feedback opportunity, access feature is woeful ### 1/5 — Useless / extremely poor *2025-06-21, version 4.4.6* The visitor access system is poorly designed and even more so in implementation . Visitors, deliver vehicles and any other guest to the estate can waste up to 45 min trying to access the estate ### 1/5 — Not well thought through *2025-06-21, version 4.4.6* Poor cx experience and resulting frustration in terms of visitor access. Extremely cumbersome in terms of ease of use and multiple clicks required. ## Most praised reviews (2 highest-rated) ### 5/5 — Super Useful App *2018-06-01, version 1.1* Absolutely love this app, my favourite feature is to be able to get issues attended to within the estate via the issue logging section... So Convenient! The best part is that I’m kept updated until the fix is done. Highly recommend this app ### 5/5 — Great for our estate *2018-04-19, version 1.0* For the first time I feel empowered to give feedback, report issues and get communication fro our estate. Great community interface, easy to use and makes me feel proud to be part of the Waterfall Estate. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*