# Go2 by MATS — On-demand transit in Muskegon > On-demand shared transit service for Muskegon metro area. (iPhone/iPad app by Via Transportation, Inc..) - Source: https://appshunter.io/ios/app/go2-by-mats/id1567038697 (this page in markdown: same URL + `.md`) - Developer: [Via Transportation, Inc.](https://appshunter.io/developer/657777018) - Category: Travel, Navigation - Price: Free - Rating: 4.80/5 from 456 App Store ratings · 19 written reviews indexed - Age rating: 4+ - Requires: iOS 15.0 · 134 MB - Languages: American English - Released: 2021-06-18 - Data updated: 2026-08-18 - Monetization: ad-supported - User reviews in markdown: https://appshunter.io/ios/app/go2-by-mats/id1567038697/reviews.md ## What is Go2 by MATS? Go2 works like a minibus that comes when you want, where you want - book rides in seconds, get picked up steps from your door, and access the Muskegon metro area without needing a car. What we’re about: SHARED. Our tech matches people headed in the same direction. This means you’re getting the convenience and comfort of a private ride with the efficiency, speed, and affordability of a public one. SUSTAINABLE. Sharing rides reduces the number of vehicles on the roads, bringing down congestion and CO2 emissions. With a couple of taps, you get to do your part to make your city a little bit greener and cleaner, every time you ride. AFFORDABLE Aggregating people into one vehicle brings down prices. Visit https://matsbus.com/go2/ for up to date pricing information. Questions? Head to https://matsbus.com/go2/ or reach out at support-muskegon@ridewithvia.com. Loving your experience so far? Give us a 5-star rating. ## Key features - On-demand ride booking - Shared rides for efficiency - Doorstep pickup - Affordable fares - Sustainable travel option ## What do users think of Go2 by MATS? Overall sentiment: mixed **Pros** - 👍 Professional and friendly drivers - 👍 Great service for the town - 👍 Safe and positive drivers - 👍 Drivers go above and beyond - 👍 Friendly and on time - 👍 Great driver experience - 👍 Reasonable rates - 👍 Great service for disabled - 👍 Convenient for commuting - 👍 Swift pickup and delivery - 👍 Much-needed service **Cons** - 🐛 Unreliable address input - 🐛 Rides canceled without notice - 🐛 Drivers not coming to pickup spot - 🐛 Long wait times - 🐛 Drivers are rude and drive crazy - 🐛 System is terribly flawed - 🐛 Customer support not improving system - 🐛 Charging for rides never taken - 🐛 App glitches with payment - 🐛 Unable to get a ride sometimes - 🐛 Not enough drivers **Commonly reported bugs** - Address input incorrect - Rides canceled without notice - Drivers not coming to pickup spot - Long wait times in winter - System is flawed - Charged for rides never taken - App glitches with payment - Ride credits not used correctly **Most requested features** - More drivers needed - Improve system reliability - Address customer complaints ## Recent user reviews (10 of 19) All indexed reviews: https://appshunter.io/ios/app/go2-by-mats/id1567038697/reviews.md ### 5/5 — Review *2025-11-06, version 4.22.2* The driver last name HAIRSTON IS SO PROFESSIONAL!! Give him a raise ! ### 3/5 — Not reliable *2025-11-04, version 4.22.2* Regardless of the address I enter, it wants to put me somewhere else. If you are relying on this for an appointment, not reliable. ### 5/5 — Top tier service *2025-08-11, version 4.22.2* Job was done effectively and well ### 5/5 — New Muskegon resident *2025-06-16, version 4.20.3* Today I finally booked a ride with GO2 and the most receptive, welcoming, and encouraging driving picked me up from work. I am so glad of the wonderful experience that I had this afternoon!!!😌😌 ### 5/5 — Awesome drivers always!!! Vehicles are clean and drivers positive and friendly. *2025-04-07, version 4.17.4* The drivers drive safe and are super friendly. I just wanted to say what a great service for the town!!! We do appreciate all of you!!! ### 5/5 — Great Ride *2025-03-22, version 4.17.4* Charles went above and beyond ### 5/5 — Great ride *2025-03-12, version 4.17.4* Very friendly and on time thanks ### 1/5 — Worthless *2025-01-07, version 4.17.4* They cancel rides at their discretion with no notice. Claim no drivers but yet you see one in the exact area picking up that was needed. Always try and drop off at the wrong location even tho it’s all set in advanced. They need major overhaul and to fire who ever runs it ### 2/5 — Used to be reliable *2024-12-19, version 4.17.4* It was reliable for getting to work for a few months, most of the drivers are friendly and personable. As it began to hit wintry months, I kept getting booted to the back of the queue when the driver got nearby. 200+ min wait times are obscene for somebody who had been waiting 45 mins already. ### 1/5 — Bad service *2024-09-26, version 4.17.4* You can hardly book a ride ever on this app , and drivers are absurd one time a driver wouldn’t even come to my pickup spot! I called multiple times and got no answer later my ride was canceled. I have a hard time getting rides! ## Frequently asked questions about Go2 by MATS ### What is Go2 by MATS? Go2 by MATS is an on-demand transit service that operates like a shared minibus. It allows users to book rides within the Muskegon metro area, get picked up near their location, and travel efficiently and affordably. ### How does the shared ride system work? The app's technology matches passengers heading in the same direction. This pooling of riders allows for the convenience of a private ride at the efficiency, speed, and affordability of public transit. ### Is Go2 by MATS free to use? While the app itself is free to download and use for booking rides, there are fares associated with each trip. Specific pricing information can be found on the MATS website. ### What areas does Go2 by MATS serve? This service is designed to provide access to the Muskegon metro area. Users can book rides and get picked up steps from their door within this service region. ### How can I find out about pricing and availability? For up-to-date pricing information and details about service availability, you can visit the official MATS website at https://matsbus.com/go2/. You can also reach out to their support team via email. ## Version history (last 5 releases) ### 4.29.1 — 2026-08-17 Performance improvements and bug fixes ### 4.27.16 — 2026-07-19 Performance improvements and bug fixes ### 4.27.1 — 2026-05-04 Performance improvements and bug fixes ### 4.26.12 — 2026-04-19 Performance improvements and bug fixes ### 4.26.10 — 2026-03-12 Performance improvements and bug fixes ## Apps similar to Go2 by MATS | App | Rating | Price | Category | | --- | --- | --- | --- | | [Sailo - Boat Rentals Worldwide](https://appshunter.io/ios/app/sailo-boat-rentals-worldwide/id1062371954) | 4.3 (36) | Free | Travel | | [MOTU - Grand Rapids Parking](https://appshunter.io/ios/app/motu-grand-rapids-parking/id1396201773) | 3.3 (592) | Free | Travel | | [GO: Car and BUS Rides‏](https://appshunter.io/ios/app/go-car-and-bus-rides/id1494002476) | 4.0 (284) | Free | Travel | | [West Michigan Rides](https://appshunter.io/ios/app/west-michigan-rides/id6504639316) | 5.0 (6) | Free | Travel | | [Checker Yellow Cab](https://appshunter.io/ios/app/checker-yellow-cab/id573485223) | 4.5 (58) | Free | Travel | | [Gerald R. Ford Airport](https://appshunter.io/ios/app/gerald-r-ford-airport/id1380910965) | 4.7 (6) | Free | Travel | ## More apps by Via Transportation, Inc. - [Via — smarter mobility.](https://appshunter.io/ios/app/via-smarter-mobility/id657777015) - [Via Driver](https://appshunter.io/ios/app/via-driver/id1121194508) - [ArrivaClick - Powered by Via](https://appshunter.io/ios/app/arrivaclick-powered-by-via/id1200453687) - [Newcastle Transport On Demand](https://appshunter.io/ios/app/newcastle-transport-on-demand/id1329380356) - [Keoride NSW](https://appshunter.io/ios/app/keoride-nsw/id1351762596) - [Shuttle - powered by Via](https://appshunter.io/ios/app/shuttle-powered-by-via/id1409632394) All apps by Via Transportation, Inc.: https://appshunter.io/developer/657777018 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-18.*