# Go2 by MATS — user reviews > 19 indexed App Store user reviews of Go2 by MATS by Via Transportation, Inc., rated 4.80/5 from 456 ratings. - Source: https://appshunter.io/ios/app/go2-by-mats/id1567038697/reviews - App overview in markdown: https://appshunter.io/ios/app/go2-by-mats/id1567038697.md - Rating breakdown: 5★ 409 · 4★ 19 · 3★ 13 · 2★ 8 · 1★ 7 ## What do users think of Go2 by MATS? Overall sentiment: mixed **Pros** - 👍 Professional and friendly drivers - 👍 Great service for the town - 👍 Safe and positive drivers - 👍 Drivers go above and beyond - 👍 Friendly and on time - 👍 Great driver experience - 👍 Reasonable rates - 👍 Great service for disabled - 👍 Convenient for commuting - 👍 Swift pickup and delivery - 👍 Much-needed service **Cons** - 🐛 Unreliable address input - 🐛 Rides canceled without notice - 🐛 Drivers not coming to pickup spot - 🐛 Long wait times - 🐛 Drivers are rude and drive crazy - 🐛 System is terribly flawed - 🐛 Customer support not improving system - 🐛 Charging for rides never taken - 🐛 App glitches with payment - 🐛 Unable to get a ride sometimes - 🐛 Not enough drivers **Commonly reported bugs** - Address input incorrect - Rides canceled without notice - Drivers not coming to pickup spot - Long wait times in winter - System is flawed - Charged for rides never taken - App glitches with payment - Ride credits not used correctly **Most requested features** - More drivers needed - Improve system reliability - Address customer complaints ## Newest reviews (2 of 19) ### 5/5 — Customer Satisfaction *2022-10-05, version 4.3* Great Service ### 5/5 — Review of Go2 service *2022-03-04, version 3.36* I really appreciate having to go to service. It is convenient beyond words, especially since the bus schedule has been shortened. The drivers are friendly, the ride is comfortable, pick up and delivery is pretty swift. I only have one complaint and that is you don’t have enough drivers. There are times when I have to go someplace and I can’t get a ride. I’m sure you’re working on it. Keep up the good work. It is a much-needed service for those of us who don’t like having to travel by bus. That’s the only reason why I’m giving you three stars. Otherwise you will get five ## Most critical reviews (10 lowest-rated) ### 1/5 — Worthless *2025-01-07, version 4.17.4* They cancel rides at their discretion with no notice. Claim no drivers but yet you see one in the exact area picking up that was needed. Always try and drop off at the wrong location even tho it’s all set in advanced. They need major overhaul and to fire who ever runs it ### 1/5 — Bad service *2024-09-26, version 4.17.4* You can hardly book a ride ever on this app , and drivers are absurd one time a driver wouldn’t even come to my pickup spot! I called multiple times and got no answer later my ride was canceled. I have a hard time getting rides! ### 1/5 — Do NOT Use *2023-02-09, version 4.6* I have been using the Go2 app successfully for awhile now, lately it’s been charging me for rides I never got. There have been many complaints about the app regarding a wide variety of issues. No one from the company has addressed them. Today, I was again charged for a ride I never got. Tried to buy ride credits because the app glitched out and couldn’t read either of my credit cards, both had way more than enough to cover my ride this morning. I was unable to refunded for the credits I bought but did not use. I also had a problem with my ride credits prior to this. I was charged even though I had credits and never actually got the credits used. Do no not use. Do not recommend. I’d rather pay more to have it done right than to have it done wrong and have nothing to show for it. As bad as the local cab company is pay more, wait and take the cab. Heck, take a bus, take a Uber but do not take a Go2. I requested a delete my account and got ride of the app. Save yourself time, trouble and money. ### 2/5 — Used to be reliable *2024-12-19, version 4.17.4* It was reliable for getting to work for a few months, most of the drivers are friendly and personable. As it began to hit wintry months, I kept getting booted to the back of the queue when the driver got nearby. 200+ min wait times are obscene for somebody who had been waiting 45 mins already. ### 2/5 — Iffy *2023-08-02, version 4.6* Y’all should stop letting just anybody with a license drive. Half these people are inconsiderate(make me walk far with a baby in car seat), rude and drive Crazy!!! It’s my only option right now but I can’t wait until I no longer need these services. I have met a couple people that were pleasant but I can’t get jiggy with this ### 2/5 — Great drivers, terrible system *2022-11-04, version 4.3* It’s very useful as a last resort, but nothing much more than that. It is unreliable. The system is terribly flawed. Customer support does not seem willing to improve it either after multiple complaints. ### 3/5 — Not reliable *2025-11-04, version 4.22.2* Regardless of the address I enter, it wants to put me somewhere else. If you are relying on this for an appointment, not reliable. ### 5/5 — Review *2025-11-06, version 4.22.2* The driver last name HAIRSTON IS SO PROFESSIONAL!! Give him a raise ! ### 5/5 — Top tier service *2025-08-11, version 4.22.2* Job was done effectively and well ### 5/5 — New Muskegon resident *2025-06-16, version 4.20.3* Today I finally booked a ride with GO2 and the most receptive, welcoming, and encouraging driving picked me up from work. I am so glad of the wonderful experience that I had this afternoon!!!😌😌 ## Most praised reviews (7 highest-rated) ### 5/5 — Awesome drivers always!!! Vehicles are clean and drivers positive and friendly. *2025-04-07, version 4.17.4* The drivers drive safe and are super friendly. I just wanted to say what a great service for the town!!! We do appreciate all of you!!! ### 5/5 — Great Ride *2025-03-22, version 4.17.4* Charles went above and beyond ### 5/5 — Great ride *2025-03-12, version 4.17.4* Very friendly and on time thanks ### 5/5 — Betta than a Uba! lol *2024-02-07, version 4.11.12* 1st time rider and so “HAPPY”! Thank u for a great driver. ### 5/5 — , Reasonable rate, Great service for disabled *2023-08-14, version 4.6* Grateful for transportation for my husband who does not drive. ### 5/5 — Best local transport service I’ve ever had. *2023-04-18, version 4.6* Thank goodness for this ride sharing app for Muskegon residents who need help commuting nearby Muskegon. 10/10! ### 5/5 — Excellent service and driver *2022-11-28, version 4.3* Darrell was excellent. Made a stressful day of worrying about a ride home from work into a smooth ride. Thanks Darrell!! I appreciate you!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-18.*