# Goat - Scooter Rental — user reviews > 31 indexed App Store user reviews of Goat by Ride Goat, Inc., rated 4.78/5 from 994 ratings. - Source: https://appshunter.io/ios/app/goat-scooter-rental/id1458096538/reviews - App overview in markdown: https://appshunter.io/ios/app/goat-scooter-rental/id1458096538.md - Rating breakdown: 5★ 904 · 4★ 40 · 3★ 5 · 2★ 4 · 1★ 38 ## What do users think of Goat? Overall sentiment: negative **Pros** - 🚀 Fun and convenient to use - 👍 User-friendly app - 💡 Flexible ride options - 🚀 Efficient scooter performance **Cons** - 🐛 Unreliable ride-ending functionality - 💰 Overcharging issues - 🐛 Inconsistent GPS tracking - 🐛 Buggy app performance - 🔒 Poor customer support **Commonly reported bugs** - Inability to end rides - Scooters showing incorrect locations - App freezing and crashing **Most requested features** - Custom payment options - Improved ride tracking accuracy - Better in-app instructions ## Newest reviews (11 of 31) ### 4/5 — Nice! *2023-12-11, version 2.31* Very nice app, and works well with everything and is super user friendly. My only gripe is that I wish it wouldn’t force you to top up your money before you go for a ride. I have over 5 bucks on my account which translates to about 12 minutes of ride time, but I can’t go without putting 10 more dollars on my account, which I will never use fully since I don’t ride often enough. That brings me to the second thing, I wish we could put in a custom amount of money, and not the preset 10, 20, or 40 dollar options. If they made it so when you run out of money the scooter just stops, that would be better than having to have 20 dollars on your account to go for a 5 minute rip and spend only a quarter of that money. ### 4/5 — Good Customer Service *2020-07-14, version 1.8* I had a bad experience with the scooters where we were charged a ridiculous amount, but after messaging support, they were able to refund me the money for the amount of time I believed wasn’t fair. And they replied on the same day and the refund was given to me shortly after! I thought that they wouldn’t do it after reading some reviews, but I they did! ### 1/5 — GPS is Busted! *2019-09-23, version 1.6* Scooters are never in the location shown on the map. I went to multiple locations and they were never there. When I finally found one, it wasn’t working. They shouldn’t show up on the map when they aren’t functioning. Every time I have taken a trip on one, they have claimed that I have gone like 2 miles when I really just went a 5 blocks. Don’t waste your time or money on these. ### 1/5 — Horrible *2019-09-21, version 1.6* It’s a terrible app. I tried to use a scooter and the scooter was broken so I stopped but the app kept the timer going and when I would try to press stop or pause it would say processing but keep the timer going. ### 1/5 — Don’t waste your time *2019-09-05, version 1.5* Long and difficult app setup. Scooter is super slow and it would be faster to walk, no joke. The scooter cannot handle ANY incline, even 1 degree. Doesn't brake fully and then sometimes the brake would get stuck when trying to cross the street. I don't see the point of renting these if they don't get you where you want to go quickly. Avoid this scooter all together! ### 1/5 — Facilitating Unlawful Behavior *2019-09-04, version 1.5* This company, in my opinion, facilitates unlawful behavior by allowing the use of scooters on public sidewalks and in areas where they are explicitly prohibited. ### 1/5 — fun ride, terrible service *2019-09-03, version 1.4* every single time I rode one of those scooters it charged my for extra time. AND the app was so slow that it would show that i’m in the correct area to end my ride but not allow me to. plus they charged to my card for $20. total scam. ### 2/5 — They might scam you *2019-08-30, version 1.4* I’ve been using these scooters at my college campus SHSU for about a week now. They’re convenient when they want to work. I’m not writing this review to bash the company or anything which is why I’m giving it 2/5 stars even though it probably deserves 1/5 stars. I’ve been riding these and for the most part they work. Several times now though once I’ve arrived at the GOAT pens they don’t let you end the ride. This morning I was heading to class and I had a class 15 minutes after I arrived at the rack. Once I arrived I tried to end my ride and it wasn’t letting me end it despite me being at the right location at a rack. The same thing happened to another student at the same exact time. A ride that took me 4 minutes ended up taking me 34 minutes just to end the ride. I called support and everything and the lady took my name and number and told me I’d get a call shortly. I then get a call from someone with No Caller ID while I was in class. After getting out of class and the timer STILL going I tried to call back but due to them calling with No Caller ID I couldn’t return the call. The problem ended up fixing itself in the end and they ended my ride. Instead of being issued a refund a ride that should’ve cost $1.60 ended up being $8.80 and I had just refilled my wallet the same morning. Most of my money is now gone out of my wallet from one trip and the scooter just sitting there. This was pretty bad customer service and I don’t know if I’ll be using these anymore. Complete inconvenience but like I said before it works probably 3/4 of the times you ride them. Prepare for some frustrations if you’re going to be riding these. ### 1/5 — GOAT - You have stolen my money, but I’ll “GET YOUR GOAT” *2019-08-02, version 1.4* I strongly encourage anyone reading this article to NEVER conduct business with GOAT. They promise to provide you with insurance that will cover your dock-less scooter business. Yet, the policy specifically states that it DOES NOT COVER DOCK-LESS SCOOTERS. This comes after you purchase the scooters. If you call them out on the insurance exclusion, they simply dodge the question and will not even recognize they have misled you. 2nd - They claim they are not a franchise, yet in all of their paperwork and contracts, they require the business owner to use their logo and not your own. Hence, they are 100% trying to franchise their platform and lying again. 3rd - I was going to work with them to try and take the scooters to help them out. But when the scooters were shipped to another city and then back to their origin in PA, I decided to reject the order. When I called UPS, they stated the order had not left PA, ironically, later that day, I receive email where the order was in transit and that I would be responsible for the shipping to my city. It’s ironic because GOAT was wanting to ship them to Miami, therefore wanted me to cover some of their cost to get it down there, which I was a little under the halfway point. 4th - If you try and get your money back and refuse to pay for shipping costs for scooter they misrepresented in you being able to use them for your business and partnership with GOAT, their COO MIchael will simply start cursing you over the phone b/c their misrepresentations and lies caught up to them and think that bullying you will force you to stop seeking a refund. FINALLY - after days of not receiving a refund, I decided to just take the scooter and try and do something with them. Within 30 minutes of receiving notice I had accepted the scooters, this is when they send you out an email showing that it states within their contracts that a partner can not reject an order. They continue to say they will, as an extreme courtesy, refund your money if u cover the shipping costs knowing fully they have done all they can to not refund your. Money, compromise your small business financially, and completely got away with knowing and willing misrepresenting what they offer. YOU HAVE BEEN WARNED. IF MOVE FORWARD IN DOING BUSINESS WITH THIS COMPANY, YOU CANT BLAME THEM AFTER READING THIS REVIEW. Never to I like to write such negative reviews, but Michael and this company are merely out to take your money and could care less to actually partner with you. ### 1/5 — Waste of money *2019-07-26, version 1.4* The scooter was stuck in some slow mode and no one could figure out how to take it off. No instructions on the scooter about how to change it. We wasted money beginning and ending rides looking for settings on how to get off slow mode and couldn’t find any information in the app. This is the second time this has happened to us. ### 1/5 — Frustrating Experience - Epic Fail *2019-05-06, version 1.1* I’ve riden Lime, Swift, Bird, Jump, Uber and Lyft scoters. This app is the clumsiest of all of them. Hint: once you creat a password and you see a grayed out “next” button... it means that you need to tap the tiny purple letters in fine print to go agree to the terms and conditions. I spent 3-4 min here trying different passwords thinking it didn’t like my passwords. Not the case. There should be a pop up page for the user to agree to terms. Those tiny letters were not at all intuitive. Also- terms and conditions page contained the incomplete sentence and odd phraseology. Then once app finally launched I was prompted to “update” my app. Clicked to follow link.... when back to apple App Store only to discover I had the current app. “X” out of App Store. App insists I update the app, which can’t be done because I’m already updated. Close app. Re- try again. No go. Restart phone and try again. No go. Reinstall. App. No go. Guess what!!!! This app is a total NoGo!!! I’m 15 minutes into an attempted use and still no go. THERE IS NO WAY A NORMAL CUSTOMER WOULD STILL BE STANDING ON THE STREET FIDDLING WITH THIS TERRIBLE APP. THEY WOULD HAVE LONG SINCE QUIT. PICKED UP THE SCOOTER AND THROWN IT INTO THE STREET!!! I hope version 2.0 is a smidge better. Cheers. ## Most critical reviews (10 lowest-rated) ### 1/5 — F him and this app *2025-02-09, version 2.36* F Neil at FGCU ### 1/5 — Major issues *2023-06-04, version 2.3* This was one of the WORST experiences I’ve ever had with an app like this! I spent at least 30 mins trying to park my scooter— I tried parking in multiple zones— and the app wouldn’t let me drop it off. I tried contacting support and could not get access to immediate help. I was charged over $50 for what should have been a 5 minute simple ride because of this app glitch. Will NOT be using again. ### 1/5 — App is a scam *2023-01-02* When you buy a 24hour pass and get off it you can’t ride them anymore ### 1/5 — Scam!!! *2022-12-22, version 2.1* App debits your credit card, but doesn’t add funds in the app so you can ride. Support is non-existent, and the provided phone number gives some cryptic message about development codes and then disconnects. Keep your money. ### 1/5 — Chronic Issues *2022-09-21, version 2.0* Recently these scooters were added to my campus and have no problem getting started for a ride, but so many issues ending the ride. Currently, as I'm writing this review, I have a ride going for about two+ hours and no way to contact support to get this fixed. So I’m at the mercy of their ticket support and email system (that I'm not even sure is customer support) instead. You have to take a picture of the parked scooter for the ride to stop and to not charge you. This is about the third or fourth time I’ve had this issue. So far they’ve refunded me every time, but this is still ridiculous to have to deal with. So wouldn’t recommend these at all unless you want to chock up a bill of over $50 bucks if the scooter just refuses to turn off. The scooters payment system is extremely inefficient. ### 1/5 — SCAM!!! *2022-09-12, version 2.0* We checked out scooters- after great struggle with the app, we should’ve known- only to be unable to resume the ride one we paused it, leaving us stranded. We couldn’t restart the rides as the scooters were “off line” and we weren’t able to end them. As of now my friend has been charged $55 and I’m still unable to end my ride. Customer service was emailed with details and screen shots and photos and 8 hours later they responded with only “sorry for your trouble”? ### 1/5 — Good *2020-05-29, version 1.8* App works fine for me ### 1/5 — Trash *2020-01-19, version 1.7* Only limited ride distance, can’t do multiple at once, bull crap ### 1/5 — Disgraceful *2019-10-04, version 1.6* Yeah it wouldn’t let me end the ride so I ended up getting charged extra. Not to mention the scooter is way slower than other similar companies. I think like 8-9 mph where as others max out at 15. Also when I tried to pre pay it charged me twice. Really and honestly disgraceful. Save yourself the stress and skip it. ### 1/5 — Inaccurate *2019-09-25, version 1.6* I went down the street a couple times. Took no more than 5 minutes. Said I went three miles and 30 km per hour. Charged me almost 3 bucks for a few minutes. Live and birds are definitely better ## Most praised reviews (10 highest-rated) ### 5/5 — Scooter Rental *2022-06-10, version 1.9* Had so much fun riding scooters around Wichita Falls. Not very expensive and so much fun ### 5/5 — anderson *2021-08-22, version 1.8* came into town saw them an took a ride ! best bucket list ride ever !!! thanks ### 5/5 — Execlent eScooter Rental Service ! *2020-05-27, version 1.8* App was simple to use and the eScooter was fun to ride around. My family had a great time with GOAT. 5Star ! ### 5/5 — Once you figure it out, it’s so fun! *2019-09-07, version 1.5* The app was a little less than user-friendly to figure out but once we figured out how to do it, we had an awesome ride! The scooters maxed out at 15 mph and had enough power to get us up hills and over bumps. I love that we could leave them anywhere in the city and not worry about leaving them somewhere specific in our time limit. ### 5/5 — App clarity *2019-09-07, version 1.5* This was soooo much fun. I live in Idaho and have only seen videos of people riding these electric scooters around. My wife and I were out for a walk and hopped on and just had the time of our lives for $5.80!! The only problem was getting the app set up is not the clearest but other negative reviews allowed us to get through it and have a lot of fun! ### 5/5 — Sweet ride! *2019-06-09, version 1.2* Took a few rides on vacation and loved it!! Will definitely use again. ### 5/5 — Blake 907 *2019-06-01, version 1.2* These are fun scooters! ### 5/5 — Practical and easy to navigate through *2019-05-25, version 1.2* Cool App. Was quick and easy to download. Straightforward registration and functionality. I had my first GOAT ride and loved it. ### 5/5 — I love goat *2019-04-17, version 1.0* One of the best experiences of my life, l love ride goat. ### 5/5 — Better than any other scooter sharing company *2019-04-08, version 1.0* My family and I love riding Goat scooters, wonderful experience, and it isn’t as pricey as other companies! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*