# GoBank - Mobile Banking — user reviews > 115 indexed App Store user reviews of GoBank by Green Dot Corporation, rated 4.20/5 from 5,314 ratings. - Source: https://appshunter.io/ios/app/gobank-mobile-banking/id535272164/reviews - App overview in markdown: https://appshunter.io/ios/app/gobank-mobile-banking/id535272164.md - Rating breakdown: 5★ 3,809 · 4★ 336 · 3★ 177 · 2★ 148 · 1★ 844 ## What do users think of GoBank? Overall sentiment: negative **Pros** - 🚀 Great app to pay and go - 💡 Ability to stash money and check balance without logging in - 👍 Convenient for Uber drivers **Cons** - 🐛 Frequent app crashes and errors - 🔒 Inability to access own money due to security issues - 💰 Many hidden fees and charges - ⚠️ Unreliable customer service and account management **Commonly reported bugs** - Inability to log in or access account - Disappearing vault and missing money issues - Unreliable bill pay and money transfer features **Most requested features** - Improved app stability and functionality - Faster check deposit processing - Better communication on account changes and fees ## Newest reviews (18 of 115) ### 3/5 — Please work on this app *2026-07-30, version 2.49.0* It is not like it use to be. I had come to a point when you try to transfer money it will give an error or it’ll look like you didn’t even transfer money which will make what you’re tryna do decline. Please fix it because I’m thinking about letting this app go. It was a time it kept saying error I couldn’t even unlock my money so I had to out everything I was about to buy back because of this app. Please fix it ### 3/5 — App doesn’t function well *2025-01-29, version 2.49.0* For a while I have been receiving errors when trying to log into the app. Also when trying to transfer money in/out of the vault. This causes great frustration and embarrassment when trying to purchase something and can’t. ### 1/5 — Not letting me log in *2025-01-28, version 2.49.0* This app needs an update or something, it is hard to log in, it’s always saying error, it always decline when I try to transfer money, but the money is gone, it acts like the transfer went through after it declines, and then the money is gone. ### 1/5 — Report them to the better business bureau *2025-01-27, version 2.49.0* Constantly not able to transfer money out of the vault nowadays, this is absolutely unacceptable and is compounded by their total lack of reasonable customer service. I'm switching banks immediately, they have absolutely nothing to offer anymore. Contact the better business bureau and any regulatory agency and file prompt and thorough complaints and requests for investigation. ### 1/5 — GoAnywhereElse *2025-01-24, version 2.49.0* Their app and webpage seldomly work properly anymore. You’ll want to make sure you don’t need to return anything, because returns often have issues being refunded back to your account. The customer service is definitely below average. A few years ago they used to be good, then they went downhill really fast. There’s really nothing easy about their service any longer. ### 1/5 — Experiences *2025-01-20, version 2.49.0* I use to think this app was great but boy was I wrong…they have an option to put your money in the vault and when you need a certain amount you can unstash it…lately the app been acting crazy can’t even get into my own money when I try to unstash it…it’s says error try again..mind you it’s been doing this for almost four day…and I can’t feed my family…can’t put gas in to go to work I mean this is ridiculous ### 1/5 — Terrible Company To Many Maintenance Issues *2025-01-18, version 2.49.0* Never get with this company or use the app they always have problems sometimes you can’t get into your account for your money this can be a very serious problem when you have kids! It’s always a maintenance issue! ### 2/5 — Help *2025-01-18, version 2.49.0* For past week can’t get on app keeps saying error ### 4/5 — What wrong with the app? *2025-01-06, version 2.49.0* I haven’t been able to login since Saturday. It literally does nothing, can’t even try to login. I’m giving 4 stars because up until now I haven’t had any issues, but not being able to get to my money is a HUGE problem. ### 1/5 — Beware of FEES! *2024-10-16, version 2.48.0* They try to tell you that there are no fees but continue to charge you fees for everything you do! Now they charge a a monthly fee of $8.95!! I have been a loyal customer for years but will take my business elsewhere! Promises…. promises… ### 1/5 — THIS BANK IS A SCAM *2024-09-22, version 2.48.0* This “bank” will take your money, and will not answer your calls. They have no real way of contact and always have technical issues. This is people money and this “bank” do not have a single care about it. ### 2/5 — Need too make a update *2024-05-16, version 2.48.0* I use this as my primary banking recently for the past 2 weeks when I go too unstash some money it just disappears and won’t show back up for a while it’s really annoying ### 1/5 — Not a legit bank *2024-04-17, version 2.48.0* My card was stolen and was used to buy groceries when I had to rent a car to go to my grandmothers funeral. I saw the charges and called the service number. They promptly closed my card and stole the money I had left in there. I believe it was a couple hundred dollars. They didn’t freeze the card. They STOLE the remaining funds in the account, never reopened a new account or anything for me. Fortunately I had an account with capital one. It’s a MUCH MUCH MUCH better online banking service. Capital one have frozen my account and addressed theft in a professional manner. They didn’t steal from me at a funeral service. Go with Capital One. Don’t touch this place. They steak from poor people. I’m not lying. ### 1/5 — Terrible Bank, Use Something Else *2024-04-07, version 2.48.0* I used this bank for almost a decade. Over the last 12 months: - their app has been really unstable - they’ve reduced services (like ACH transfers) - they’ve increased fees (monthly, ATM, etc) - money has disappeared for days at a time without corresponding records in the transaction log - they’ve reduced the monthly limit for Venmo transactions down to almost nothing - they just closed my account with no explanation AVOID THEM LIKE THE PLAGUE. Use Current, One, or Chime instead. ### 2/5 — Problem *2024-01-19, version 2.48.0* The app has serious issues and bugs when you try to transfer funds it will lock up on you ### 1/5 — Don’t trust they are Thiefs *2024-01-01, version 2.48.0* Don’t trust them they will steal from you and if your stupid and don’t notice the fake transactions or double transactions or just plain steal from you. Try it! I told you so! ### 1/5 — Close account *2023-12-27, version 2.48.0* Hi I did call 3 months ago, to close my account and send me the remainder by mail and still nothing can you guys help me with that? ### 3/5 — Mix *2023-12-08, version 2.48.0* I have had this bank for some years now , loved that they would pay early my check and decent app work . But this last 6months have been nothing but huge issues . There customer service is by far the worst , they sometimes tage long to pick up or on hold for 40min when it says will be 10min . Once on hold you lucky if you get a good agent , Just this last week I have called 4 times trying get issue solve or answer . I have been hung up , talk to for 45 min and then call just drops, one even ignore me while I was trying to talk and just hung up , and when they hang up the process of verifying starts alllll over again . Other con , card replacement takes almost two weeks even if card was stolen , you can’t go to a bank bc it’s not a bank. So don’t have money access. And final the card is not supported in apple wallet ## Most critical reviews (10 lowest-rated) ### 1/5 — The Worst Bank Ever *2026-07-15, version 2.49.0* I've been a customer since 2017 and it's been a continuous downhill progression. Currently the ability to send a paper check was taken away and it's not possible to cancel automatic payments. You can't deposit checks 90% of the time. Customer service is overseas and useless. Run away from this bank. Only use them if you are forced to use them. ### 1/5 — Terrible Service *2026-06-29, version 2.49.0* Save yourself some time and trouble and throw that GoBank card in the trash. Just horrible, horrible service. ### 1/5 — Terrible app *2026-06-18, version 2.49.0* App won’t open 90 % of time. Can’t access my account ### 1/5 — Been with GoBank for 11 *2026-03-25, version 2.49.0* After all these years I’m going to he going some where. I called and talked to a rude woman three disputes I was told before I would get my money back the 23. Well called yesterday the rude woman was talking over me and told me she doesn’t know when I’m getting it back. ### 1/5 — Badwolf *2025-10-30, version 2.49.0* No one speaks English or English is so butchered now I can’t build up a page on my phone this girl with really bad English closed my account down ### 1/5 — Worst online bank *2025-10-11, version 2.49.0* Absolutely the worst mobile banking experience ever. I was lied to by multiple agents concerning my account. It’s virtually impossible to talk to a live person, chatting with the agents is the only way and none of them can tell you the same thing. I chatted with 5 different agents and all 5 of them had completely different answers to supposed “policies” of GoBank and none of them could help fix the problem. My $3-4k a month doesn’t mean a thing to a company like this but that’s my livelihood and means everything to me and I will be closing my account just as soon as I can tie up all loose ends and make sure not another cent of my money can go to GoBank!! ### 1/5 — DO NOT USE unless you have no other options! *2025-08-04, version 2.49.0* Worst mobile banking experience I’ve had. Paid for an INSTANT wire transfer to my GoBank account, did not receive it. Spoke to 4 different customer service reps, the first 3 told me i could not receive wire transfers at all (which i already knew was false), the 4th one said I CAN receive wire transfers, but it will take 5 business days , the same amount of time it would have taken if i did not pay to get it instantly. They hold onto your money, and the people they outsource for customer service don’t even know company policies. They also charge you when you transfer funds from other accounts (cashapp, venmo etc) Will be closing my account as soon as I receive and withdraw my money. ### 1/5 — Very bad service *2025-07-19, version 2.49.0* This is a terrible app with awful service. It crashes constantly, has numerous errors, and I can’t transfer money from the vault to my checking account. ### 1/5 — THIS BANK IS A SCAM *2025-07-08, version 2.49.0* This “bank” will take your money, and will not answer your calls. They have no real way of contact and always have technical issues. This is people money and this “bank” do not have a single care about it. Also, so many hidden fees! Fees for everything and it’s YOUR hard earned money. ### 1/5 — Worst app ever *2025-01-29, version 2.49.0* This app is down about 85% of the time, conveniently it always seems to go down when it’s the end of the month and time to pay bills. Watch your account closely! GoBank over charges constantly and when you bring it to the attention of the overseas help center, they disconnect your call. ## Most praised reviews (10 highest-rated) ### 5/5 — Great app to pay and go. *2025-09-02, version 2.49.0* This app is good to pay for items from stores I transfer money to this account to pay and go. I recommend you apply for it thanks. ### 5/5 — GoBank *2024-06-19, version 2.48.0* How can I I get this cards ### 5/5 — The best, hands up or Hands down *2023-05-11, version 2.44.1* I love the fact that you can stash money, no overdraft, and how you can swipe and check your balance without logging in ### 5/5 — Best bank *2023-01-18, version 2.43.1* Best bank😍 ### 5/5 — love! *2022-12-24, version 2.43.0* been using this card and bank for 5+ years and I have never once had any issues problems! great place to keep your money if you hate banks like I do! ### 5/5 — I love it!!!! *2022-07-07* Seriously- Go bank has got to be one of the coolest banks out. What I love most is the budget feature, the stash vault and the fortune teller😂. I get a kick out of asking the teller if I can buy something. I enter the amount of the item(s) and then all my bills fall in front of this cute little dog in the app and it looks at me and then walks off. 😂🪄 basically telling me - “girlfriend, you ain’t got the money for that” lol but when my account is doing well and bills are paid and money is being saved the fortune teller pup will let me know it’s ok to buy. I struggle with financial literacy- I grew up with parents who didn’t budget and mismanaged causing us to struggle even though they had good jobs. This app is really helping me learn how to save in the most fun ways. User friendly, kicks those abilities to save into gears, gives you daily reminders on your money goals… I am super pleased with this bank and app. Oh! I also earn so much money back!!!! I was with chime for yearsssssss and I never earned a penny!! With Go bank I earn maybe $1-$3 every day just making small purchases. Love this bank- if you’re thinking of using it… go for it 👍💕 ### 5/5 — Pretty much anything you need in a checking account *2020-08-28, version 2.25.0* The app is very convenient, the notifications every time something is charged are near instant, it’s quick and easy to schedule a payment for a bill and I have two free atm’s right next to work. My only small gripe is that if i want to put cash in my account I can only do it at a gas station for a fee. One of my local free atm’s is at a bank branch and if I had an account there I could use their atm to deposit cash but that doesn’t work for my gobank card. Other than that it’s been handy and done everything I needed it for. ### 5/5 — Honestly pretty great *2019-12-09, version Version 2.19.1* It functions as a legit bank. I have an uber visa card that as such needed to have a bank account linked to, and uber went with GoBank. I can stash all my funds in the event of a card theft/loss instantaneously, I have linked venmo, CashApp, and my rideshare food delivery apps to this bank and I have so far had ZERO problems!! I literally took time to write a review just because the simplicity of mechanics that the app provides is stellar, its stable and everything is easy to read and its laid out quite nicely. I legit enjoy checking this bank because of how easy I can just open and use Face ID to quickly navigate the entire control center. Love it! ### 5/5 — Great App *2019-10-08* I’ve been using this app for three weeks now and have been quite impressed with the options available and how easy they have made it to use. I do wish that they had a separate feature for Uber drivers, One that would allow any and all additional savings that you earn to go into a separate savings section, such as the 5% you save on gas and the additional savings from grocery stores, etc. it would be nice to have all those additional savings to go into a separate account to build just like a regular savings account. Why am I mentioning this here, because unless I missed it that is one feature that they do not have on their app, a suggestion box or any area where you can provide questions or feedback of any kind. Other than that, great app! ### 5/5 — Great Product *2019-09-08* Let me just put it this way: I work at a bank and use this as my primary bank. Why? Because most banks (unethically) generate most of their fee revenue from the customers with the least money. Most popular fee is the overdraft fee. Just because I work at a bank doesn’t mean I support this practice of overdraft fees. We all need a job and I am no different. I am a lowly CSR and I am not in a position to change the bank’s policies. If I could, I would certainly do like GOBANK does and eliminate overdraft fees. The “ASAP DIRECT DEPOSIT” is also a major reason I love GOBANK. Who doesn’t like getting their paycheck early? Plus I think it’s kind of fun checking my app and seeing my early paycheck twice a month. Things I wish would improve are earlier funds availability for depositing a check, especially if you have been an established customer for a while with a good history at GOBANK. The Wal-Mart cashiers are the WORST when it comes to depositing cash. They never know how to do it. I have found that going to Customer Service or the Money Center works much better. The only problem I’ve encountered with this account it some companies consider it a “prepaid account” and I can’t use it for online bill pay on the biller’s website. But I can use GOBANK’s bill pay service to pay them and so far that’s worked out ok. Overall, 9 out of 10... again as a bank employee I highly (and secretively!) recommend this account over “traditional banking”. Don’t let the regular banks eat up your hard earned money in overdraft fees. Remember, regular banks will ALSO charge you an overdraft fee even if they RETURN your item! GOBANK gets it. **Developer response:** We appreciate your positive feedback! We're excited to hear that you're happy with our services! Thank you, Green Dot Corporation --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-23.*