# GoCity جوسيتي — user reviews

> 10 indexed App Store user reviews of GoCity جوسيتي by CITY GROUP CO. K S C, rated 2.10/5 from 42 ratings.

- Source: https://appshunter.io/ios/app/gocity/id1287057666/reviews
- App overview in markdown: https://appshunter.io/ios/app/gocity/id1287057666.md
- Rating breakdown: 5★ 6 · 4★ 3 · 3★ 4 · 2★ 6 · 1★ 23

## Most critical reviews (10 lowest-rated)

### 1/5 — Internal server error

*2021-06-08*

This app didn’t even open. It just shows internal server error. Customer support doesn’t even know whether the app is down or not.

### 1/5 — Poor, pot luck if cab turns up

*2019-11-28, version 1.6.1*

Takes ages to confirm a cab, then often driver cancels after waiting 10 mins. Worst thing is you get charged 0.5kd for them cancelling!?!
One actually turned up on Tuesday for an airport trip. After 2 mins he announced he doesn’t go to the airport!! He then kept pulling up next to cabs asking that they take me instead. I got charged 1kd for privilege. 
Use Careem, or anything else. Actually walk, it’s quicker.

### 1/5 — If I could give this app 0 stars I would

*2019-09-13, version 1.6.1*

GoCity app seems functional, but I have never managed to actually  obtain a cab through it. Their drivers cancel 5 mins before pick-up time even when the cab was booked 12 hours in advance for an airport transfer. GoCity has the worst customer service ever in Kuwait. I have been trying to obtain a refund for “citycoins” for months now due to the failure of the taxi company to provide cabs when needed. Apparently they have a “no-refund” policy even when these coins are not used and just sitting there! This is basically stealing. For your peace of mind, try another taxi company, like careem.

### 1/5 — Poor Service

*2019-02-13*

Booked a gocity cab.
Driver canceled the ride.  
Was charged by gocity coz driver cancelled the ride.

No where to complain.
No one to contact via gocity app.

### 1/5 — Unhappy

*2019-02-07*

Hidden charges

### 1/5 — completely unprofessional

*2018-12-05*

after many trial:
-Not clean car and captains are not hygienic and talking on the phone very loudly during my trips
-Do use different route without getting the permission for me.
-Try to charge me twice, i was already charged by  city coins wallet and the captain and their support office clerk kept asking me to again by cash.
When I use my old wallet amount I will definitely delete this app and account for ever.

### 1/5 — Faulty application poor customer service

*2018-11-29*

I booked a ride. I needed to contact customer care to confirm something as I need a special car. No body answersthe phone. The app is faulty and does not let me cancel my prebooked ride. 
Until this issue is fixed. I do not recommend this app.

### 2/5 — Needs improvement

*2019-03-14*

- I have booked a cab in advance and it gets accepted and scheduled and later during the time for it to arrive, there is no such schedule shown and I end up not having a ride. My time gets wasted. 
- Customer service is terrible, as I have made a complaint towards this issue and they said they would contact me, but made no contact and no improvements .

### 4/5 — Amazing Experience

*2018-12-06*

Guyz its an awesme app,Driver was on time & well behaved. I prefer everyone to expirence this once. It will save your time running behind the taxi guys.

### 5/5 — Door to door pool service is awesome

*2017-11-18*

Door to door vanpool service is a great concept. Now I can manage my CITYVAN pool subscriptions via app. This is very convenient. I can track my van easily.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-01.*