# GoGet — user reviews > 148 indexed App Store user reviews of GoGet by GoGet CarShare, rated 4.56/5 from 11,285 ratings. - Source: https://appshunter.io/ios/app/goget/id917053598/reviews - App overview in markdown: https://appshunter.io/ios/app/goget/id917053598.md - Rating breakdown: 5★ 186 · 4★ 19 · 3★ 5 · 2★ 2 · 1★ 11 ## What do users think of GoGet? Overall sentiment: negative **Pros** - 🚗 Wide availability of cars across Sydney - 💰 Competitive pricing compared to alternatives - 🔑 Easy pickup and dropoff process (keycard system) - 📱 User-friendly interface when functioning properly - ☎️ Helpful telephone support staff - 🌱 Environmentally friendly car sharing concept - 🎓 Allows learner drivers to use service **Cons** - 🐛 App crashes and freezes constantly - 🔐 Frequent authentication and login failures - 💳 Hidden fees and unexpected charges - 🚫 Booking system books wrong cars or times - 🌍 Overseas customer service difficult to understand - 📍 Cars not available despite successful booking - 🚗 Dirty and poorly maintained vehicles - ⛽ Fuel card malfunctions and reimbursement issues - 🔧 Technical errors (Error 405, 403, 505) - 💰 Unfair penalty fees and billing disputes - 🚫 No option to end bookings early - 📱 Slow app loading times - 🔄 Requires constant app restarts and relogins - 🎯 Inaccurate car location information on map - ❌ Impossible or broken registration process - 🚫 Unauthorized direct debits and charges - 🤝 Poor problem resolution and accountability **Commonly reported bugs** - App won't open or crashes on startup - Login credentials not recognized repeatedly - Continue/submit buttons unresponsive - Facial recognition and license verification broken in signup - Booking confirmation not syncing to system - Booking ID lost after app restart - Unable to extend bookings without app restart - Price display shows $##.## instead of actual cost - Error 405 and Error 505 messages appearing frequently - App freezes when selecting cars or time ranges - Time range mismatch between search and selected car - App requires constant logout/login cycles - Deteriorates to broken webview inside app - Network connection errors despite good internet - Registration process gets stuck with no backward navigation - Booking times showing past dates in My Bookings - App doesn't refresh location or availability data - Incompatibility with iOS 17/18 updates - App quits immediately after opening - Password reset functionality broken **Most requested features** - Dark mode for app interface - Ability to end bookings early with refunds - Booking expiration reminder notifications - Siri integration for voice commands - Real-time pricing display with all fees included - Photo documentation of car condition before/after rental - Improved app loading speed for vehicle list - Better UI/UX redesign with modern standards - In-app damage reporting system - Kilometer cost estimates in pricing - Phone-based car unlock instead of physical card - Ability to shorten bookings after creation - Account reset functionality during registration - Better error handling and user guidance ## Newest reviews (18 of 148) ### 1/5 — Server issues *2026-04-29, version 2026.3.15* Such an useless system. There are having problems with payment and banned accounts. Says there is no way to use the service. I never got to use as they were having problems on their side ### 1/5 — Don’t waste your Time *2026-04-27* I had a seriously disappointing experience with GoGet. They emailed me saying I’d received a parking fine and that it would be re-nominated into my name. Two weeks later, I get another email saying they’re going to debit my account to pay the fine themselves. When I called, I asked them to show me where in their terms and conditions they’re allowed to take money from my account for a fine that’s still under their name. They couldn’t. Instead, they told me to call the council — which makes no sense when the fine hasn’t even been transferred to me. It’s clear they didn’t bother nominating the infringement properly. Rather than doing their job, they tried to take the easy route and charge me directly. Then it gets worse. Out of nowhere, I noticed a $49 charge from them. Turns out they had reactivated an old monthly membership — one I cancelled over a year ago. There had been no charges since cancellation, until this issue with the fine came up. When I raised it, they claimed it was an “automatic renewal.” That doesn’t stack up — you can’t renew something that’s been inactive for over 12 months without notice. I asked for a refund. Instead of resolving it properly, they went ahead and cancelled my account altogether without telling me. At that point, it was obvious — I’d just been thrown into the “too hard” basket. For the prices they charge, the level of service is unacceptable. Basic customer support shouldn’t be this difficult. I’ve since moved on to alternatives like Flexicar and Popcar, which have been far more reliable. Avoid GoGet — not worth the hassle. ### 2/5 — Bad app, bad service *2026-04-21, version 2026.3.15* Needs so many features - im only here because carnextdoor shut down and that was the best. No manual written references of damage in a dodgy book and then having to waste your sweet booking time calling customer service. Reimbursements and customer service emails take forever. Just avoid like the plague. Better paying more elsewhere ### 1/5 — Terrible customer service *2026-04-21, version 2026.3.15* Could never talk with a human and my card was never delivered. Read the reviews online of this service!!! So many complaints and scams ### 1/5 — Car issues *2026-04-17, version 2026.3.15* I’ve been using them for a while and I always had issues, the car are parked at the wrong spot etc so i wasted my time by calling goget support and they can’t find where the car is second things the cars are so dirty and there’s not petrol , I almost broke down the last time I hired the car from them ### 3/5 — Can’t log in *2026-04-14, version 2026.2.7* Currently don’t let me log in with an unexpected error ### 1/5 — no *2026-04-06, version 2026.2.7* do not recommend i picked up my goget car, used it for three hours, returned the goget car to the exact spot i picked it up from i got an approximately 300$ parking ticket because the person who used the car before me had parked it in the wrong spot goget were terrible at handling it i had to pay the parking ticket ### 1/5 — Terrible *2026-03-21, version 2026.2.7* Awful interface, clunky, crowded and even things like login are at times not functional. Correct email and password, thinks for a bit then returns to the same screen, no prompts no nothing.... the idea is good, the cars are good but the ap is terrible. ### 1/5 — Can’t view invoices *2026-03-17, version 2026.2.7* I need invoices to reconcile my work credit card or it gets blocked. But your app blocks my access to invoices if a transaction fails. Now I cannot unblock the work credit card because I cannot submit the invoices, because I cannot download them because you’ve blocked me. Just email the damn invoices, or make the download a magic link. Blocking invoice access is a moronic way to try to collect money, no sane business does something this dumb. ### 2/5 — App usability *2026-03-16, version 2026.2.7* Been told to update the app, but legit is up to date and cannot even log in to use it… Paying for the membership when I can’t even use the app 😹😹 ### 1/5 — Garbage code *2026-02-28, version 2026.1.4* App is actually unusable, you choose a plan and it prompts you to the next page, after that there is no going back, even after deleting the app it will always take you to the same page, imagine in 2026 having an app where if you fat finger something, you are done, cant fix it. ### 2/5 — Update is a PITA *2026-02-28, version 2026.1.4* Have to manually sign in every time I open the app. The new slider is deliberately sneaky so that you move the end time and the start time moves sooner too, being you’re unwittingly changing the start time you already set. Dodgy user experience design - you can bet not accidental! ### 1/5 — Scam *2026-02-26, version 2026.1.4* Worst customer service: Some people don’t speak English but work in the call centre to solve issues. lol. It's been a week, and I still haven't received the fuel reimbursement. They have lacked in their customer service and should hire people who have a proper understanding of English and know how to handle and resolve issues. ### 1/5 — Terrible Experience *2026-02-25, version 2026.1.4* Very disappointing experience. I rented a van for one hour and the process was unnecessarily complicated from start to finish. The previous driver returned the vehicle before my booking, left it with an empty tank, and was extremely rude when I approached her about it. The van had numerous existing damages that needed to be reported. I was required to call a number to log them and review a handwritten damage sheet that was very difficult to understand. For a short one-hour booking, this was excessive and time-consuming. I was also expected to refill the petrol myself. The company provides a fuel card, but it can only be used at Caltex or BP, and there were no nearby stations from those brands. Being on an empty tank made the situation even more stressful. The system places the burden on the next customer to resolve issues created by the previous one. From pick-up to return, the experience was poorly managed. I will not be using this service again. ### 1/5 — Couldn’t modify booking for the new update *2026-02-24, version 2026.1.4* It doesn’t allow me to modify the booking. The customer service suggested me to modify via the website but when I log in through the website, it directs me back to the app. Imagine if you are renting goget for 2 hours just to get some grocery done, who tf will bring a laptop/ tablet with you. Very stupid update, and that’s an compulsory update lol ### 1/5 — Company has locked out users with older iOS *2026-02-18, version 2026.1.4* GoGet has locked users like me with an iPhone 8 on a stable OS for my device, the enforced update means a 3 year loyal customer like me who uses it a lot can’t make a booking. Very disappointing, don’t use if you are on iOS v16 or older ### 1/5 — Unreliable app + poor systems, then blamed at 3am *2026-02-08* I’ve had a really disappointing experience with GoGet and it’s made me lose trust in the service. First, I had major issues even accessing the vehicle (Nigel the Van). The app experience was confusing and I couldn’t clearly find an option to properly end the booking. Because of that, I did the responsible thing and CALLED SUPPORT to confirm everything was completed correctly before leaving. Your staff member literally confirmed everything was done on my end and that I could leave. Then I receive a message at 3am saying the engine is still running and asking me to go back and turn it off. That is not okay. I specifically called to avoid exactly this, and I know the engine was OFF when I left — I checked it. On top of that, my earlier booking (closer to me) was cancelled 3 minutes before the start time, forcing me to travel further just to access a van, and then I’m expected to travel back again to fix what appears to be a system/tracking issue. The whole point of a car share service is convenience — not getting blamed for your app/vehicle tracking problems. Also: your booking system feels outdated and messy. It’s ridiculous that people can extend bookings while there are subsequent bookings scheduled. Add the premium pricing on top of that, and it’s hard to justify paying more than competitors when the basics don’t work. GoGet seriously needs to modernise the app, improve vehicle tracking, and stop sending late-night messages expecting customers to fix system failures. **Developer response:** Sorry to hear about this - especially after you did the right thing and called our MS team to double check everything was finished before leaving. I'd really like to look into what happened here, including the engine alert, the booking cancellation, and the app experience. If you can, please email marketing@goget.com.au with your booking details (and any screenshots if you have them) so we can investigate properly and get to the bottom of what happened. ### 1/5 — Horrible experience *2026-02-07, version 2026.1.4* Booked a Toyota Yaris in Sydney. The vehicle was clearly faulty, unusable, and returned early to the pod. I contacted customer support three times during a single booking to resolve various issues related to car alarm going off. and I have already provided video evidence and mileage/fuel snapshots confirming the car was not used. I requested at the very least a refund. I have not yet received any response from customer support in regards to a refund or an apology. ## Most critical reviews (10 lowest-rated) ### 1/5 — Just useless *2026-08-03, version 2026.7.14* Very frustrating user experience. They no longer provide fuel cards so we now need to pay ourselves to refuel and claim reimbursement in the app. Then the reimbursement gets stuck and you are left to argue with a stupid chatbot that doesn’t even understand your problem. ### 1/5 — rubbish app *2026-07-25, version 2026.6.4* rubbish app always have issue and charge more ### 1/5 — James *2026-07-18, version 2026.6.4* Fuel reimbursement is a pain in the arse. Providing proof of receipt is not enough for fuel reimbursement, being asked to produce an eftpos receipt evidence for a cash payment simply made zero sense. ### 1/5 — Glitchy set up *2026-07-15, version 2026.6.4* The ID verification process is a nightmare! The camera snaps the pic before it's focussed creating blurred images that cannot be verified! Spent hrs on the phone but the support team cannot help. Sort your app out!!!! ### 1/5 — Terrible experience *2026-07-09* I really tried to like GoGet because it was recommend by a family member who had used it a few years ago but I just CAN’T. It was a terrible experience, paid for $80 worth of fuel because when I tried using the card I had to call up for a pin and they had to transfer me just for them to tell me to call someone else; in which I did then they did the same thing. I tried to claim it back but they wouldn’t allow it, kept telling me I needed more proof when I gave exactly what they had asked for multiple times ( the receipts & bank statements ) . The car was dirty inside and out. I called up about a transmission issue the car had then they blamed me for it asking if I had insurance to cover it. (No they weren’t going to refund me). They also charged me $98 extra for “being late to drop off” despite me dropping the car off 45 minutes before drop off was due. Only reason it’s getting 2 stars is because car was easy to get and got me from A to B despite its multiple issues. Also charging me for an “investigation charge” no idea what that for and a $50 membership fee although it’s free sign up. Absolutely disgusting. Do not reccomend. ### 1/5 — Refused my application for no reason *2026-07-08, version 2026.6.4* Refused my application for no reason ### 1/5 — New app is terrible *2026-06-20, version 2026.6.4* Been told I have to create a whole new account because of their system change and there’s nothing they can do, thanks GoGet ### 1/5 — Rubbish company *2026-06-02, version 2026.5.22* I have called twice now to get them to fix the app as it comes up with ‘a problem logging in’. They kept trying to make me reset my password and login via chrome instead of fixing the problem which is clearly the app itself. Only after my second call did they finally listen to me and escalate it to IT department. Still hasn’t been fixed so looks like I will be spending lots of money on uber again. What’s the point of a car share app if we can’t use it? ### 1/5 — Scam business *2026-05-20, version 2025.5.8* This company claims they will reimburse your fuel payment. However, this will never happen Scam company. I have already lodged a complaint to fair trading. Will go to tribunal if needed. ### 1/5 — Broken *2026-05-01, version 2026.3.15* Genuinely one of the worst websites and apps I’ve ever used. Half of the functionality is broken. It feels like a child made this app. ## Most praised reviews (10 highest-rated) ### 5/5 — Simply the best car share *2025-03-08* I can’t rate Goget highly enough. Sold my car and been using carshares for 4 years now, and Goget is the best. So easy to find cars, so easy to pick cars up (none of the phaffing around with photos), and drop them off (just drop off and go). Huge number of cars everywhere in Sydney. So easy to extend a booking, never any surprise or hidden fees if you do. Incredibly cheap - cheaper than peer to peer systems. You can even have a learner use them! Yes, I need my good glasses to read the app, but when that’s the only complaint, you know you’re on to a winner. ### 5/5 — Great app and customer service *2022-07-29, version 3.8.3* Great app and customer service **Developer response:** Hi kushi, thank you for you feedback and rating! ### 5/5 — Reliable and good customer call centre *2020-11-28* I booked goget a month ago (Oct 2020), then when i was about to drive the car, the unit wasnt there... i called the contact centre, and they found out that the previous driver had not yet returned the car. They helped me out moving my booking to another car that was available in the parking spot, without charging me extra (it was an upgrade), and they canceled my previous booking - all was done just by calling the call centre, and done in less than 5mins calling. Thanks Goget ### 5/5 — Great app *2019-04-06* Goget app is very easy to use. Probably only a few things it could do better, such as; show location of the car when not in the POD. Show real pricing (eg if you have the insurance options on) the headline hourly rate is lower. A km’s cost guesstimate in the pricing would also be good. And finally it would be better to be able to report issues through the app rather than via an sms, email, or phone call. For example if some had parked in the bay I could take a photo and attach **Developer response:** Hi there, Glad you're enjoying the app, and thanks for taking the time to leave a review. We are currently working on some of your improvement suggestion. Can you please send an email to appfeedback@goget.com.au so that I will be able to replay with some quick update .Have a great day. ### 5/5 — Something to be aware of GoGet/Hirers *2019-01-03* I used a GoGet the other day, arrived at the car, unlocked and drove to my destination but...BUT never realised there was damage to the driver side bumper until I walked back to the car from behind and noticed some very minor damage. There was no previous info provided to the next hirer that the car had scratches and duco damage. Obviously a previous hirer had not reported that damage and when that happened. As you would understand that has serious ramifications to the next unsuspecting hirer who could be financially affected by that damage. Therefore I suggest that GoGet, when the hirer arrives at the car, and turning on the ignition (but not driving away) to signify the new hire period, take photos of the car immediately before driving off and where there’s any visible damage, that damage is reported and recorded before the new hirer drives away. A second set of photo of the car all sides when returning the car to the pod and send 4-6 photos of the car to GoGet. That becomes GoGet’s record of the outer appearance of the car- before and after hires. Therefore photos shows the time they turned in the ignition and when the car has been returned; end of the hire. Your response please. Barry Newman **Developer response:** Hi Barry, thanks for getting in touch. I will reply to you in an email to discuss further. Have a great day. ### 4/5 — User friendly when it works *2022-01-01* App is user friendly when it works - easy to book selected car, navigate bookings etc. Have noticed recently however, that when using the app on the iPhone it has issues loading (spinning wheel on repeat). Workaround is to uninstall and reinstall. Would be great if this could be resolved in the next version update 🙏 **Developer response:** Hi Venecia, Thank you for your valuable feedback. We will check it out asap. Since this does not seem to happen for all users, can you reach out to appfeedback@goget.com.au, so that we can get more info on this. ### 4/5 — Go gets are easy *2021-09-28* I love go get but I hate the other drivers. They never leave the car in the right place, the cars are dirty or the petrol is on the line. I hate everyone who parks in the go get spots. It’s ridiculous how many times I’ve had to ask people to move and not park there. It’s getting really frustrating. The idea itself is great though and if everyone did the right thing it would be awesome! The service is really good and operators are so helpful. The hybrid cars are the best cars to drive. **Developer response:** Thank you for your feedback. We know this can be frustrating, and we continuously work to improve these processes for you. ### 4/5 — Good experience so far *2020-12-16* I only had one experience with GoGet and it was quite smooth and nice. I had doubts about how to lock the car at the end and make sure that my booking was finished, but I searched the FAQs and quickly found the answer to my question. My only complaint is the app itself, which has some bugs that are very annoying. For example, the filters for vehicle types are not working, and that makes it hard to find specific vehicles. **Developer response:** Hi Guitidon, Thank you for your feedback. Glad to hear that you had a successful first trip with Goget! We have fixed the issue with the filter. Please do let us know at appfeedback@goget.com.au, if you have any other suggestions or enquiries ### 3/5 — 2 frustrating issues *2026-06-15, version 2026.6.4* The app has two major flaws that make using the service stressful. First, if a car isn't parked in its usual spot, the app doesn't show you its live location—leaving you to search up to a 500m radius. Support says confirmation emails might show the location, but if you book in advance, that doesn't help. Second, if you book a car under a household member's name, only they can see the booking details in the app. If you're driving and need to fuel up, you can't access the fuel card PIN and have to call them to get it. The app needs better live tracking and shared household booking visibility. ### 3/5 — Can’t modify booking if not 24/7 access *2026-05-05, version 2026.3.15* This app is good, but if you try to modify a booking of a vehicle that belongs to a car park that doesn’t have 24/7 access, you can’t complete the modification in the app, it doesn’t have a modify option, you can only go back to the calendar. You have to do this on the website. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*