# Goibibo: Flight, Hotel & Train — user reviews > 463 indexed App Store user reviews of Goibibo by ibibo Web Pvt. Ltd, rated 4.60/5 from 6,987 ratings. - Source: https://appshunter.io/ios/app/goibibo-flight-hotel-and-train/id631927169/reviews - App overview in markdown: https://appshunter.io/ios/app/goibibo-flight-hotel-and-train/id631927169.md - Rating breakdown: 5★ 5,496 · 4★ 889 · 3★ 240 · 2★ 74 · 1★ 288 ## What do users think of Goibibo? Overall sentiment: negative **Pros** - 🚀 Easy and convenient booking - 💰 Good prices and offers - 📱 Useful and user-friendly app - 🛒 Seamless booking experience **Cons** - 🚫 Lack of customer support - 🤖 Poor handling of issues and complaints - 💰 Unexpected charges and fees - 🔄 Difficulty in making changes to bookings - 🚫 Unreliable service and cancellations - 🤥 Misleading information and bait-and-switch tactics **Commonly reported bugs** - App crashes and technical issues - Booking confirmation and trip details not properly displayed - Payment processing problems and failed transactions **Most requested features** - Improve customer service and communication channels - Provide transparent pricing and fee structure - Allow easy modifications and cancellations of bookings - Enhance app usability and accessibility for all users ## Newest reviews (17 of 463) ### 1/5 — They dont process refund easy even after cancellation by Airline. Total fraud *2026-05-12, version 17.2.0* They are frauds they don’t even process refund even after the airline has processed the refund and when you call them they just put virtual Assistant there so that you can’t even speak to airline. Please don’t book through them. They are another fraud company by makemytrip ### 1/5 — Avoid if you value your time or money *2026-05-10, version 17.2.0* My flight was cancelled and airlines confirmed that the refund was processed to Goibibo, but I still haven’t received the refund from them. There is no proper way to speak to human agent, just the useless automated replies and AI responses. This is extremely unprofessional and dishonest. They keep customers stuck for refunds after already receiving money from airlines like fraud. Very disappointing and zero accountability. ### 1/5 — Refund not processed *2026-04-22, version 17.2.0* I am extremely disappointed with Goibibo’s service. It has been more than a month since my flight was cancelled by the airline, and I am still waiting for my refund. Despite multiple attempts to contact customer support, no one answers the calls or provides any response. This level of negligence is unacceptable. Customers should not have to chase their own refunds for so long, especially when the cancellation was not their fault. I urge Goibibo to take immediate action and process my refund without further delay. ### 1/5 — Frustrating *2026-04-21* Your application is pathetic and your customer care support is more worse. I have been trying to connect with your customer care for days now and it just repeat the same options. I tried to write my feedback about my hotel booking at hotel opo gk 2 and there is always error on your app. This booking was sone prior hours and when i reach hotel the room i was handover the key and when i opened the room there was person sleeping in the room. It was horrible. Later is turn out that he was the housekeeping staff. They made me wait for another 30minutes stating that the rooms are not reasy and they showed me two more rooms which were pathetic and smelling pee.I couldn’t stay there for another 5minutes. On top of it the reception staff didn’t bother to come abd check the situation. Despite that security guard was coming and talking to me very casually. Before submitting cancellation request online. I was assured that i will get full refund of the booking as i had to book another hotel. But i just received message that hotel owner has denied the request. When i call ed hotel the manager was not not aware of the situation. No one cold from goibibo to listen my concern they just did their fomality of updating the comment and close the case in the application. I lost my money and trust on goibibo. **Developer response:** Hi, we regret any inconvenience caused. However, we would love to investigate the matter and resolve it for you. Please share your travel booking experience with us and let our team take care of this. You can reach out to us at https://app.mmyt.co/Xm2V/s0xapdk5 ### 1/5 — Refund *2026-04-19, version 17.1.1* Not refund ### 1/5 — Worst customer support *2026-04-10, version 17.1.1* Worst customer support ### 1/5 — Not USA *2026-04-03, version 17.1.1* No clue what currency the pricing is quoted for. But my only searches are in USA. ### 1/5 — Very disappointing experience with Goibibo. *2026-03-30, version 17.0.0* Very disappointing experience with Goibibo. I booked an Air India flight (AI 929) from New Delhi to Dubai for 3 March 2026 through Goibibo. The flight was cancelled, but I have still not received my refund of ₹14,431. It has been quite some time and there has been no proper update or communication from Goibibo regarding the refund status. Despite contacting support, the issue remains unresolved. This has caused serious inconvenience and reflects very poor customer service. I strongly request Goibibo to process my full refund immediately and improve their customer support for such cases. ### 1/5 — Crazy customer service *2026-03-28, version 17.1.0* There no any option on ivr for complain or old booking relatives issue or refund ### 1/5 — No refund *2026-03-21, version 17.1.0* My flight was cancelled by airline and I submitted for refund no response from goibibo neither airline as they are saying to contact source of booking absolutely never book a ticket from 3rd party apps ever agaiN disgusting Behavior ### 3/5 — Sunshine1672 *2026-03-18, version 17.0.0* No phone, email or chat option to get in touch with agent for booking your reservation or after trip. Chat option available only if you have any active booking. ### 1/5 — Lost Money - Terrible *2026-03-07, version 17.0.0* If there is a issue, there is no way you can get support, it is as good as throwing money away. Booked flight with seats and extra baggage, none of them confirmed but money deducted immediately and there is no way to contact any one. ### 1/5 — navigation too difficult *2026-02-28, version 17.0.0* I find this app useless as navigating is very difficult ### 1/5 — Not able to get my cash back *2026-02-03, version 16.9.0* Booked a flight and cancelled the flight. The amount automatically returned as GoCash and now i am unable to view it in my GoCash. Called customer care multiple times for help. Unable to find the amount. Ridiculous app ### 1/5 — Worst customer service and app *2026-02-02, version 16.9.0* I booked a hotel in Kudal and when I reached the hotel had no information about the booking. I called their team and was promised for a full refund, now it has been more than 15 days and no refund. When I called their team the calls are getting disconnected automatically never using this app makemytrip is much better. ### 1/5 — Fraudulent refund policy and misleading customer support *2026-01-31, version 16.9.0* Advertised zero cancellation but applied charges and denied a full refund when only one leg of a round trip was canceled. Customer support falsely claimed to be IndiGo Airlines. Highly misleading and untrustworthy. ### 1/5 — AI Customer Service Bot Is Useless *2026-01-30, version 16.9.0* We had the worst customer service experience on our flight from Hanoi to Mumbai. The ticket came without PNR and when we entered the ticket number to web check in it said ‘Invalid Number’. We tried calling the customer service in desperation but the AI bot took us in loops without giving us a real solution and DID NOT transfer the call to a human customer service representative even after asking repeatedly. There is NO chat box or help option on the app against the booking. It was only when we said ‘we are internationally stranded’ it automatically transferred our call to the executive. Who also wasn’t able to help us fully and mid way giving the solution the call got cut. This whole ordeal went on for 1.5 hours. We felt really helpless, stranded and anxious. This experience for an international flight that costs a bomb is very harrowing. We would now think 10 times before using the website and those 500 saved on coupons is def not worth it. ## Most critical reviews (10 lowest-rated) ### 1/5 — Jawai -Trip *2026-09-02, version 17.6.0* A few days ago, I booked a hotel through Goibibo, and I also forwarded the pictures as proof of the issues I faced, including the condition of the pillow, the cleanliness, and overall hygiene. I submitted all the evidence, but there has still been no action taken from your side. You charge such high prices for these rooms, especially when you are offering four-star properties, but there were hardly any amenities available. The food was pathetic, there was a terrible smell coming from the washroom, and the service was extremely slow. So what is the point of booking through Goibibo if the experience is going to be like this? I have always preferred MakeMyTrip and Goibibo, and if you check my booking history, I have used Goibibo for my Goa trips as well. In fact, I planned my Goa trip through your platform last year. But this time, the experience was absolutely pathetic, and what is even more disappointing is that Goibibo has not taken any responsibility or action despite me submitting proper proof. I genuinely expected better from a platform that I have trusted and used multiple times. ### 1/5 — Unable to complete booking *2026-08-30, version 17.6.0* The booking keeps getting canceled. ### 1/5 — Customer support *2026-08-30, version 17.6.0* You can’t get hold of customer agent to raise your issue ### 1/5 — Stole Refun *2026-07-25, version 17.5.0* Never book flights via GoIbibo. It’s almost impossible to get refunds in case of flight cancellations etc. They literally stole half of my indigo flight refund. Indigo says they already paid back the third party teams. Yes, they don’t pick up your calls, reply to your emails, nothing! Bloody thieves! ### 1/5 — Login *2026-07-20, version 17.4.0* I live in the US and have been attempting to login via phone number for several days. Same error message and no other way to login. You guys bottleneck login to just one means which crashes out. How you do something is how you do everything. I can only imagine what UI bugs I’d face when/if I can eventually login. ### 1/5 — GANG OF FRAUDSTERS! *2026-07-04* Worst app ever, it plays fraud with you. I searched hotel with 1 room with 3 guests. It showed me best deal among all other competitors, so i went ahead and as i needed two rooms I added same 2 rooms in my cart. Now when I reached the hotel… boom! The receptionist is waiting with a surprise!. I get to know that the second room which I booked is only for 1 adult!. Lol what a joke right? No but that’s not at all funny! It’s a serious fraud! They show plus sign to add another room to the cart, they are suppose to add the same room and requirement(isn’t that very simple?).... but guess what they did? They showed the same price for the second room, added the sum and charged, so a normal person assumes to have no worries and check in hotel with 2 rooms 6 adults tention free…. But guess what? Boom!you get to know that the booking is only for 4 people and other two members are not in booking! The receptionist was just waiting for you to charge double cost for the extra persons and the worst thing is…. GOIBIBO doesn’t allows you to cancel the booking on the spot and it’s impossible for you to find another hotel for those two persons left if you checked inn late night….. would anyone be able to think of a trip again after such a horrible experience? Well congratulations Goibibo just ruined your whole trip! Now I’ll file a case against them and start an online campaign… “GOIBIBO IS GANG OF FRAUDSTERS!” ### 1/5 — No support for refund *2026-06-14, version 17.3.1* Its been 45 days since my flight was cancelled by the airline. The airlines status says refunded but goibibo special claim status is stuck at "Refund received from airline" from last 25 days. The phone number puts u on an infinite hold, and there's no email to reach out. ### 1/5 — A nightmare of after-sales support. Beware! *2026-06-01* Can’t recommend GoIbibo/MakeMyTrip to anyone based on my recent experience. A single PNR journey from BLR to KEF was sold with a 65min connection between AirIndia and IcelandAir at LHR. AirIndia later confirmed in writing that the itinerary is “operationally infeasible”, considering the requirement of baggage reclaim & re-checkin procedures due to no interline baggage agreement with Iceland Air and strongly recommended changes in the itinerary. This means, though the connection was sold on a single-PNR, in reality it was the case of an infeasible self-transfer. Despite admitting the system error and mis-selling in this case, GoIbibo continued to deny responsibility for fixing the ticket, leaving the issue unresolved for weeks despite multiple escalations. A booking platform’s true value is tested when something goes wrong, and the post-sale support experience in my case was extremely disappointing. I would advise travellers, especially those booking complex international itineraries, to carefully consider the level of post-booking support they may need. Customers should be aware that though booking is easy, getting accountability or customer support after sales will be non-existent. Do not risk your money or international travel compliance with this app. **Developer response:** Hi, we regret any inconvenience caused. However, we would love to investigate the matter and resolve it for you. Please share your travel booking experience with us and let our team take care of this. You can reach out to us at https://app.mmyt.co/Xm2V/8d0r74nf ### 1/5 — Terrible Company *2026-05-25, version 17.3.0* I lost my money after reserving a hotel in Jaipur as they overbooked and the rate was not refundable. Goibibo was absolutely useless. Stay away. ### 1/5 — Bus book by Red Bus *2026-05-20, version 17.2.0* They took services from red bus and don't have any management for bus services ## Most praised reviews (10 highest-rated) ### 5/5 — Very good *2026-09-01, version 17.6.0* Amazing experience ### 5/5 — ‏thank you *2026-05-22, version 17.3.0* Thank you for helping me ### 5/5 — Super *2026-05-06, version 17.2.0* Super Excellent ### 5/5 — Good *2026-01-02, version 16.8.0* Ossum ### 5/5 — Cab experience *2025-12-27, version 16.7.0* Travelled solo (female) from Delhi to Haldwani at 3am. Shakti Singh ji (assigned driver) was pleasant to travel with. I felt safe traveling late at night. He also drove quite safely in dense fog. Thank you. ### 5/5 — Best bus booking app *2025-12-13, version 16.7.0* Using over 6-7 years but never disappointed me ### 5/5 — Mr *2025-10-22, version 16.5.0* I had a very bad experience with Goibibo. I booked my flight ticket through their platform and received a PNR number — but the airline informed me that the PNR must be 6 digits, while Goibibo sent me an 8-digit code which was invalid. When I tried to contact Goibibo, there was no proper response. Later, they just sent an email saying “your problem is resolved” without actually fixing anything. After some time, they said they would refund the amount — but I had booked a return ticket, and they refunded only a small part of the total amount. This is completely unacceptable. Goibibo is cheating customers by taking full payment and refunding less than what they charged. Very poor service, zero responsibility, and no proper customer support. I strongly advise everyone not to book any tickets through Goibibo. It’s better to book directly with the airline to avoid such fraudulent issues. ### 5/5 — Website *2025-10-11, version 16.5.0* Very easy to search ### 5/5 — Awesome App *2025-09-15, version 16.4.0* The app is awesome ### 5/5 — Best *2025-08-01, version 16.3.0* Awesome very easy and helpful --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-13.*