# Gojek — Ride Hailing, Food Delivery

> All-in-one Indonesian app for transport, food, delivery, payments, and daily services. (iPhone/iPad app by PT. GOTO GOJEK TOKOPEDIA TBK.)

- Source: https://appshunter.io/ios/app/gojek/id944875099 (this page in markdown: same URL + `.md`)
- Developer: [PT. GOTO GOJEK TOKOPEDIA TBK](https://appshunter.io/developer/1692493274)
- Category: Travel, Food & Drink
- Price: Free
- Rating: 4.50/5 from 8,085 App Store ratings · 1,786 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.0 · 260 MB
- Languages: Indonesian, Thai, American English, Vietnamese
- Released: 2015-01-06
- Data updated: 2026-08-27
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/gojek/id944875099/reviews.md

## What is Gojek?

Gojek: Indonesia's #1 super app for rides, food delivery, shipping & more!

Gojek is your all-in-one daily companion starts from ride-hailing, food delivery, package shipping, and grocery shopping in a single app. Affordable, reliable, and built for your everyday life.

GoRide - Affordable Motorcycle Ride-Hailing
Skip traffic with GoRide, the fastest and most affordable way to get around. Choose GoRide Economy for the best price or GoRide Comfort for a smoother ride. Every trip includes PerjalananAman+ accident insurance.

GoCar - Comfortable On-Demand Car Rides
Book GoCar for a private, comfortable ride. Available in multiple tiers: GoCar standard, GoCar XL for groups of up to 6, and GoCar Premium for a luxury experience. Safe and cashless.

GoFood - Food Delivery from Thousands of Restaurants
Order from thousands of restaurants and cafes on GoFood. Daily promos, free delivery vouchers, and fast delivery. From local Indonesian cuisine to international fast food—it's all here.

GoSend - Same-Day Package & Document Delivery
Reliable same-day delivery with on-time guarantee and shipment insurance. Perfect for personal and business sending needs.

GoMart - Grocery Delivered in 30 Minutes
Shop groceries, household essentials, and more through GoMart. Guaranteed delivery to your door in 30 minutes!

Gojek PLUS - Daily Savings Subscription
Subscribe to Gojek PLUS and unlock discounts of up to IDR 12,000 per transaction across all Gojek services. Save more every day!

Top Features
- Free in-app driver calls during active trips
- Real-time GPS tracking for rides and deliveries
- Pay with GoPay, credit/debit card, or cash
- Transparent driver ratings for your safety

Trusted by millions across hundreds of cities in Indonesia. Download Gojek now!

customerservice@go-jek.com | 1500304 | www.gojek.com | @gojekindonesia

(Terms and Conditions apply)

## Key features

- Online transportation (GoRide, GoCar)
- Food delivery (GoFood)
- Grocery and shopping delivery (GoMart, GoShop)
- Logistics and shipping (GoSend, GoBox)
- Bill payments and phone credit (GoTagihan)
- Digital payments and transfers (GoPay)

## What do users think of Gojek?

Overall sentiment: negative

**Pros**

- 🚀 Best 🏆
- 🚀 Excellent app - allowing easy order of bike, car, and food
- 🚀 Excellent app - taking care of everyday jobs
- 🚀 Convenient and affordable for transport in Indonesia
- 🚀 Great service - friendly drivers
- 🚀 Reliable and professional service
- 🚀 One stop shop app with everything you need
- 🚀 Great for transport in Bali

**Cons**

- 🔒 Unreliable - drivers cancel often
- 🐛 Terrible customer service - unresponsive and unhelpful
- 🐛 Confusing and difficult to navigate app
- 🐛 Inaccurate GPS and driver tracking
- 🐛 Drivers try to charge more than the app price
- 🐛 Account issues - blocked for no reason
- 🐛 Constant app crashes and bugs
- 🐛 Useless points system and promotions
- 🐛 Intrusive and spammy notifications
- 🐛 Difficult to cancel orders or contact support
- 🐛 Fake restaurants and poor food quality
- 🐛 Charges extra fees and doesn't refund properly

**Commonly reported bugs**

- App crashes frequently
- Issues with account verification and login
- Inaccurate GPS and driver tracking
- Problems with payments and refunds
- Inability to cancel orders

**Most requested features**

- Improve GPS accuracy and driver tracking
- Better customer support and communication
- Add ability to easily cancel orders
- Streamline app navigation and layout
- Reduce spammy notifications
- Improve points/rewards system
- Integrate with more restaurants for better food delivery
- Allow editing of addresses and payment methods

## Recent user reviews (10 of 1,786)

All indexed reviews: https://appshunter.io/ios/app/gojek/id944875099/reviews.md

### 5/5 — Super convenient and reliable

*2026-08-19, version 5.72.0*

Always such a great option when we are in Asia especially Bali,  thanks for being so efficient and making our holiday transport so easy 🙏

### 5/5 — Life saver :)

*2026-08-18, version 5.72.0*

Thank you Go-Jek app for making things so much easier than before. From the very first time I used it, this app continued to improve and got better. Cheers!

### 5/5 — Great app!

*2026-08-17, version 5.72.0*

Super efficient,  great rates.  Amazing service.  Love it!

### 3/5 — Gojek

*2026-08-15, version 5.72.0*

Ongkir mahal
Kurang promo

### 5/5 — Great driver

*2026-08-14, version 5.73.0*

Friendly helpful driver.  Very safe and knowledgeable of the area we were picked up at.  He was a lifesaver!

### 5/5 — Best app

*2026-08-12, version 5.69.0*

This app is all you need when in Bali

### 4/5 — Good service but

*2026-08-10, version 5.70.0*

It’s not clear how
To book two bikes using one account

### 5/5 — Very convenient

*2026-08-09, version 5.69.0*

Very fast and convenient to go everywhere

### 5/5 — Better than grab

*2026-08-08, version 5.71.0*

Good drivers

### 5/5 — Absolutely amazing

*2026-08-04, version 5.69.0*

They can do it all !

## Frequently asked questions about Gojek

### What services does Gojek offer?

Gojek provides a comprehensive suite of services including online transportation (GoRide, GoCar), food delivery (GoFood), grocery and shopping delivery (GoMart, GoShop), logistics (GoSend, GoBox), bill payments (GoTagihan), and digital payments (GoPay).

### How does Gojek help Indonesian people?

Gojek has a social mission to improve the welfare of Indonesian people by empowering individuals. By using Gojek services, users contribute to the livelihoods of over 1 million drivers, 125,000 merchants, and 30,000 other service partners.

### Is Gojek free to use?

The Gojek app itself is free to download and use. While many services are free to access, there are in-app purchases for specific transactions and services, such as GoPay Plus features and potential cashback offers.

### What are the payment options with Gojek?

Gojek primarily uses GoPay for payments, which allows for quick and hassle-free transactions. Users can also transfer GoPay balances to friends and withdraw them to their bank accounts after verification.

### Can I use Gojek for travel and transit information?

Yes, Gojek offers GoTransit to help users find convenient routes and navigate their journeys. This feature assists with planning travel and understanding transit options.

## Version history (last 5 releases)

### 5.74.0 — 2026-08-22

17 AGUSTUS TAHUN 45

Itulah hari kemerdekaan kita
Hari merdeka nusa dan bangsa
Hari lahirnya bangsa Indonesia
MEERDEEKAA!

Sekali merdeka tetap MERDEKA
Selama hayat masih di kandung badan
Kita tetap, setia, tetap, sedia
Mempertahankan Indonesia...
.
.
Hehe, the song is stuck in my head
after the Independence Day ceremony 
Ok, celebration time~
by playing Panjat Pinang game on Gojek app 
while eating kimpul chewy cookie :D

Btw, 5.74 is smoother, better, and bugfree.

Leggo update!

### 5.73.1 — 2026-08-19

17 AGUSTUS TAHUN 45

Itulah hari kemerdekaan kita
Hari merdeka nusa dan bangsa
Hari lahirnya bangsa Indonesia
MEERDEEKAA!

Sekali merdeka tetap MERDEKA
Selama hayat masih di kandung badan
Kita tetap, setia, tetap, sedia
Mempertahankan Indonesia...
.
.
Hehe, the song is stuck in my head
after the Independence Day ceremony 
Ok, celebration time~
by playing Panjat Pinang game on Gojek app 
while eating kimpul chewy cookie :D

Btw, 5.73 is smoother, better, and bugfree.

Leggo update!

### 5.73.0 — 2026-08-14

17 AGUSTUS TAHUN 45

Itulah hari kemerdekaan kita
Hari merdeka nusa dan bangsa
Hari lahirnya bangsa Indonesia
MEERDEEKAA!

Sekali merdeka tetap MERDEKA
Selama hayat masih di kandung badan
Kita tetap, setia, tetap, sedia
Mempertahankan Indonesia...
.
.
Hehe, the song is stuck in my head
after the Independence Day ceremony 
Ok, celebration time~
by playing Panjat Pinang game on Gojek app 
while eating kimpul chewy cookie :D

Btw, 5.73 is smoother, better, and bugfree.

Leggo update!

### 5.72.0 — 2026-08-10

WHEN YH

Have someone to drive me,
all the time.
Craving food at midnight, 
then it arrives in a flash.
Forgot my padel racquet, 
and have it delivered asap.

Stop saying “when yh*”,
because you already “have” it all.

Someone...
who drives you rain or shine,
who cooks & delivers food 24/7,
who has your back when you forget something.

That’s us...
me, you, 
drivers, and merchants.
Always there for each other,
because Together, There's Always A Way.

Update to 5.72, yh.

*When yh: When yah

### 5.71.0 — 2026-08-05

WHEN YH

Have someone to drive me,
all the time.
Craving food at midnight, 
then it arrives in a flash.
Forgot my padel racquet, 
and have it delivered asap.

Stop saying “when yh*”,
because you already “have” it all.

Someone...
who drives you rain or shine,
who cooks & delivers food 24/7,
who has your back when you forget something.

That’s us...
me, you, 
drivers, and merchants.
Always there for each other,
because Together, There's Always A Way.

Update to 5.71, yh.

*When yh: When yah

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## More apps by PT. GOTO GOJEK TOKOPEDIA TBK

- [GoPay: Transfer, Payment, QRIS](https://appshunter.io/ios/app/gopay-transfer-payment-qris/id6446321594)

All apps by PT. GOTO GOJEK TOKOPEDIA TBK: https://appshunter.io/developer/1692493274

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*