# Gokada Superapp — user reviews > 38 indexed App Store user reviews of Gokada Superapp by Gokada Inc, rated 2.20/5 from 48 ratings. - Source: https://appshunter.io/ios/app/gokada-superapp/id1560095848/reviews - App overview in markdown: https://appshunter.io/ios/app/gokada-superapp/id1560095848.md - Rating breakdown: 5★ 13 · 4★ 1 · 3★ 1 · 2★ 2 · 1★ 31 ## Newest reviews (16 of 38) ### 1/5 — Driver has vanished with my item (iPhone 8plus) *2021-12-04, version 2.4* Driver went to pick up an item to be delivered to me I called to follow up and he said his bike developed fault on the way. It’s past midnight and I haven’t stop calling this driver no response. It’s the following day it’s almost 10am and drivers number is switched off. I haven’t received my phone and complaint or reaching support or customer care line has be futile. Right now all I need is to receive my parcel. Any help I can get would be highly appreciated ### 1/5 — Getting a rider is hell *2021-11-04, version 2.4* This upgrade is worse than the previous platform, it’s not very user friendly. Getting a rider has taken up to an hour, I completely forgot I was looking for a rider. ### 1/5 — Worst delivery service ever! *2021-10-26, version 2.4* I am never using Gokada again & do not recommend this service to anyone. I had a rider pick up a device to deliver to the mainland. Half way through the journey he decides he is not going and the money was supposedly not worth it. Called him to reason how I can have my stuff returned and he cut the phone. Till date I do not know where the item is! Worse, I bought the same device again the next day & stupidly decided to use Gokada again. After the rider picked up the item, I spoke to him on phone and he mentioned that I should forget the price on the app and asked for ‘something extra’ to complete the trip. Not wanting to lose yet another item, I agreed & paid him an extra 1000. Smh. The app in itself is fine & tapping. But the general service (riders & even reaching customer care) has been nothing short of terrible!! ### 1/5 — Terrible delivery men *2021-09-04, version 1.7* The service was good when it just started but recently they have a new group of riders who pick orders without viewing delivery location. They will then call the customer and ask which location the package is going to after which most of them cancel the order and claim customer took too long to answer. I have had to report 2 riders, all I got was ‘sorry’ from the customer service, no suggestions of giving you price slash on your next trip like it’s done in civilized countries. ### 1/5 — Can’t sign in *2021-08-28, version 1.6* I am an existing user and I have been trying for several days to log in to no avail. What’s the point of having the app if I can’t sign in or use it? ### 1/5 — Your riders will end up ruining your business *2021-08-04, version 1.4* Your riders either refuse to pick N900 deliveries or reject them. What is more frustrating is that you people refuse to respond to customer complaints or do anything about these horrible reviews. It will be very easy to move to a competition when they emerge. I personally can’t wait for that. ### 1/5 — Bad *2021-07-30, version 1.3* Why did you guys upgrade it I’ll put my pick up address and when I press done it will still ask me for pick up address and no matter how many times I put it it’s not even showing ! ### 1/5 — Poor service *2021-07-28, version 1.3* Poor customer service. My order got cancelled and they lied about the reason. I was also not informed when it got cancelled. Ended up using a small logistics business that picked up and delivered abruptly. Their customer service was also better. ### 1/5 — This app is frustrating *2021-07-27, version 1.3* For me first is the permanent dark mode it’s so annoying that you don’t have the opportunity to switch between light and dark mode. Also the app is not convenient to use at all. ### 1/5 — Terrible *2021-07-26, version 1.3* This app is pathetic. Just ruined a good thing for no reason. The old app was so much more reliable. Good luck getting a rider on this one. It’s a waste of time. ### 1/5 — This is crazy *2021-07-10, version 1.2* Very frustrating ### 1/5 — Always have an issue getting a rider *2021-07-06, version 1.2* This app has frustrated me so much. I always have issues getting a rider. Have to keep cancelling cuz it takes too long. ### 1/5 — Upgrade is actually a downgrade *2021-06-20, version 1.1* If the rating had a zero, that’s it. Why would an upgrade be a total downgrade ### 1/5 — Worst *2021-06-18, version 1.1* Please bring back the old app 😡 ### 1/5 — Worst!!!! Don't use it lags and slows down your phone...too slow *2021-06-17, version 1.1* Too slow ### 1/5 — Not functioning *2021-06-10, version 1.1* Riders don’t pick request, it keeps showing riders available but no one is accepting pick up. Tried throughout the day, app keep showing available riders but no one confirms. One cannot track riders movement also, no otp code on app, only email. What if I can’t access my email as at the time I booked a rider? Fix up or revert back to the old app. ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible App *2026-06-24, version 3.1.2* You guys need to work on this app. Maybe give it to a development team that knows what they are doing. I installed it and I deleted it within 15 minutes. Too much friction on onboarding and booking. Utterly ridiculous! ### 1/5 — Bad riders and customer service *2024-05-21, version 2.9.11* DO NOT USE GOKADA!! Gokada team members and riders are both birds of the same feathers Instagram won't let me rain curses on you guys,vour rider ran away with mv food and i have alreadv paid him off for an express delivery,i contacted your customer care and you lied that he has been blocked from the app which is a total lie. You guys promised rider will refund for the food and fare fee i paid ,Its been over 3 weeks no refund and customer care is not even responding,i tried calling but you guys blocked my number already from coming ### 1/5 — bad *2024-03-25, version 2.9.9* This gokada app is worse and I’ve seen a lot of people complain bout it but I still decide to download it and yea it’s not verifying my number because it’s not sending a confirmation code ### 1/5 — App issue *2024-01-09, version 2.9.9* I’ve been trying to book a ride on the app, but each time it keeps bringing on a pop up that says invalid region service Any possible solution will be appreciated ### 1/5 — App functionality *2023-07-02, version 2.9.4* My first experience using the app has not been a good one. I have been trying to pick a parcel since but the app function stops at confirm price. Once I click on that, no further prompt. I have added my card, also deposited in my wallet. To think the customer care will respond but no, none on Twitter, Instagram or in app and the mail is out of it. I have deposited 10k, just tell me how to get my money out of there and close the app. ### 1/5 — Issues *2022-08-29, version 2.9.1* I do not recommend this app. It has issues. It charged me before it could even connect to a rider and ended up not getting a rider with my money gone. ### 1/5 — Rubbish *2022-08-18, version 2.9.1* Rubbish app with rubbish pilots ### 1/5 — You’re all crazy with your app *2022-07-25, version 2.9.1* You’re all crazy with your app fool !!! ### 1/5 — Buggy update *2022-07-06, version 2.9.1* Too much bugs on this update Kindly review ASAP ### 1/5 — Horrible experience *2022-01-21, version 2.5* Not reliable ## Most praised reviews (5 highest-rated) ### 5/5 — Difficulty *2021-11-10, version 2.4* I just downloaded this app but it not connecting am having difficulty to login on the app ### 3/5 — International user *2022-02-21, version 2.6* It’s great to have a working system however as a user I would love to have access to the platform without geolocation restrictions. This could be an enhancement to facilitate the use of the app. Ex. A is in USA, buys product from B and want it’s delivered to C. As a user, I can register on gokada to pick up items from B and deliver to C. Currently that is not possible because user need to have a Nigerian number. Looking for to the enhancements of this app. ### 2/5 — App Malfunctioning *2024-05-15, version 2.9.11* I tried opening the Gokada app and it keeps closing back even after I updated to the latest version ### 2/5 — Horrible *2021-06-29, version 1.1* Very messed up, it’s unbelievable ### 2/5 — User unfriendly *2021-06-10, version 1.0* This app is a step back rather than forward.It’s user friendly at all.disappointed we would take the old apps please --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-04.*