# Golden 1 Card Controls — user reviews > 51 indexed App Store user reviews of Golden 1 Card Controls by Golden 1 Credit Union, rated 1.89/5 from 145 ratings. - Source: https://appshunter.io/ios/app/golden-1-card-controls/id1509542057/reviews - App overview in markdown: https://appshunter.io/ios/app/golden-1-card-controls/id1509542057.md - Rating breakdown: 5★ 23 · 4★ 6 · 3★ 6 · 2★ 7 · 1★ 103 ## Newest reviews (17 of 51) ### 1/5 — Still horrible mobile banking tools from G1 *2022-02-24, version 5.53.1* The app is a train wreck. Recent update locked me out of my account. It wanted me to enter my debit card number when logging in for the 1st time. Totally stupid!! And there was no “skip” to tap so basically I was locked out. I had to use browser to get back into my account. I realize G1 is a credit Union and CU’s generally have poor apps but this one really needs to come a long way before it can be anything better that a stupid wrapper for a bare bones browser version. C’mon G1!! **Developer response:** So sorry for the trouble! Try uninstalling both this app and the Mobile Banking app, restarting your phone then reinstalling both apps. ### 1/5 — Cannot stand the app! *2022-01-25, version 5.50.1* The app rarely works! Logging in through safari or google isn’t any better. Something really needs to change. Might have to go back to Noble Credit union just so I can see my accounts. And I really don’t care for Noble. Somebody please help Golden 1! ### 1/5 — Used to be great before the update *2022-01-21, version 5.50.1* I never had any issues with this app before they did the huge overhaul. Now everything seems to be fine except one huge issue: I haven’t been able to mobile deposit a check - any check - since the update. Now I have to go to my branch every time I have a check to deposit, which is twice a month. I keep getting a “we are unable to recognize an endorsement” message every single time, and no matter what I do, I can’t get it to see that I have, in fact, correctly endorsed my check. Someone needs to fix this bug, especially as many people are having to quarantine and yet still need to be able to deposit money into their accounts. **Developer response:** Oh no! So sorry for the trouble. Which iPhone model are you using? This will help us investigate the issue. ### 1/5 — Multiple Golden 1 Apps now necessary rather than ONE *2022-01-07, version 5.50.1* We have used Golden 1 for decades. Until the “updated” app, was able to activate all alerts as well as receive all other info using ONE app to perform most financial functions. This most recent Golden 1 app “upgrade” detracted from online performance rather than making any improvement. In comparing current this current Golden 1 app to 5 other financial instructions online access and user friendly apps, Golden 1 places a distant last. Golden 1 revision of their app was “NOT READY FOR RELEASE”! Requiring 3 apps to perform tasks previously provided by one is not an improvement. **Developer response:** So sorry for the trouble! ### 1/5 — Unable to log in for weeks! *2021-12-30, version 5.50.1* Can’t use the app to log in, can’t use the website to log in “Service Unavailable” has been showing for WEEKS. Do not use this app or Golden 1 they are absolutely terrible. ### 1/5 — This bank IT H *2021-12-06, version 5.50.1* S not work for months I’m afraid to download any thing from ditto no thanks ! It took months for you to get it right. You need new it for help! ### 1/5 — Too much update without help *2021-12-01, version 5.50.1* I’m about the change banks because the update between the app and online make banking online unusable. You did this and didn’t care how it would affect your customers. Luckily I know I’m not alone. Remember, we’ve been members not customers. ### 1/5 — Broken App *2021-11-27, version 5.50.1* Cannot edit cards or delete card even after deleting app and reinstalling. Makes card useless if any information is initially entered incorrectly. Had to got to CU to get a new card. ### 1/5 — This is representative of G1... *2021-11-17, version 5.50.1* I was wondering what the ratings would be for this app... no surprise... Months (probably year/s) ago i added my ATM card but never managed to add visa credit card. Tried again: failed and message to call support... called, waited🤨>useless and had to be transferred> waited 44min > incompetence again and asked to call main nimber with 26 min wait. I give up what a piece of crap... check the reviews: all the developper does is appologize and say sorry... not once “problem solved” this is the direction G1 is going: down down down **Developer response:** So sorry to hear that! Please email us at mbrsvc@golden1.com so we can look into your account and help! ### 1/5 — This Bad App doesn’t fall far from the banking one! *2021-11-11, version 5.50.1* Right now I’m hating the regular banking app due to all its inconsistencies. Now I hate this one too! I went to enter my card info, and it said it was incorrect! My address, or something. So I checked it all twice, then it locked ME out of controlling MY CARD, for 30 minutes. 🤦🏻‍♀️ ### 1/5 — New Update *2021-11-04, version 5.50.1* The new update is a million times worse in every single way. I’d rather just log into mobile banking using my phone’s browser. ### 1/5 — Still won’t let me add my card *2021-11-01, version 5.50.1* Every time I go to add my debit card, there is an error message and it won’t let me continue. What is the point of this app if it does not even work? And I am not going to call the support number to speak with a phone tree or a robot that can’t fix the app. Please fix this! **Developer response:** So sorry for the trouble! Please uninstall the app, restart your device then reinstall the app. If you continue to have trouble, please email us at mbrsvc@golden1.com so we can troubleshoot. ### 1/5 — New app is awful *2021-10-27, version 5.50.1* The new app is awful…. I have to log in each time . It never remembers my log in or that I have enabled my Face ID ….. the old app was better ### 1/5 — 2 different apps *2021-10-26, version 5.50.1* Why two different apps ? it was fine when we could view everything with one app , so inconvenient . ### 1/5 — Useless app *2021-10-24, version 5.50.1* Won't scan my card and doesn't recognize my information. There should be an option to do this through the website since this app is trash. ### 1/5 — Can’t even start *2021-10-09, version 5.41.1* Can’t register my credit card. The app at first took so long to send a security token by email that it was expired by the time it arrived. Now it says the registration process is disabled and to call an 888 number who have no idea what I’m talking about when I ask for support. Completely useless app. **Developer response:** We sincerely apologize for the frustration. Please download the latest version of the app released today for the best experience. ### 1/5 — Wrong number *2021-09-12, version 5.41.1* I clicked report lost/stolen card and the app brought me to a metabank number instead. Now they got my ssn ## Most critical reviews (10 lowest-rated) ### 1/5 — Use better vendor software *2023-04-20* Fiserv literally offers an app that has card controls built into the main app, which also uses location-based security. MERCO credit union in Merced does this and they’re like 1/100 the size of G1. How are they a such a large credit union but still manage to offer subpar services. If they don’t get way better by the end of 2023 I’m switching banks. G1 been acting like Chase for quite some time now anyway… ### 1/5 — Glitchy *2023-01-22, version 5.55.1* I was able login with no issues, but now it gives an error “unable to authenticate…”. Luckily, I’m about to still access my card controls the G1 main app 🤷🏼‍♀️. ### 1/5 — Always Has Issues *2023-01-16, version 5.55.1* Every time I try to log in it has issues. What good is it if I can never access it. Fix it, test it, then put it out for the public. Stop using us as a test bed for something that doesn't work. The App has earned its Low Ratings. ### 1/5 — Used to work great *2022-11-23, version 5.55.1* This app used to be perfect. Now transactions go through even when the card is locked. ### 1/5 — Golden 1 card control *2022-11-07, version 5.55.1* No ability to send email alerts. If you set a card control, you are likely to set a monthly spending limit far below your credit card limit ### 1/5 — Can’t Update Card *2022-08-09, version 5.55.1* I can’t update/ edit my card. I also called Customer Service and the first rep tried to help then transferred to another rep and still could not help. ### 1/5 — Useless App *2022-05-08, version 5.54.1* The app keeps crashing, can’t even log in. ### 1/5 — Just doesn’t work *2022-05-04, version 5.54.1* Every time I try to add a card or a trip plan to the app I end up having to call the support line, half of those calls route me to a silent hold… I’ve given up on using this and just call the main line for travel alerts now. It would be great if it worked but as of this morning I’ve tried using the app 4 times in the past year and it hasn’t worked correctly once. It’s a shame because Golden1 typically has great customer service. Based on the developer response I reinstalled the app. The result was mixed, I can set a trip plan for my card, but when I try to do so for my wife’s card I get an error popup that tells me to call. I can see the trip for her card that I previously called about so it’s not like the card info is missing in general. Maybe it just can’t handle joint accounts. **Developer response:** Oh no! We are so sorry for the negative experience. If you haven't done so already, please try uninstalling this app and the mobile banking app, restarting your phone then reinstalling both apps and trying again. If you continue to have trouble, please let us know and we will investigate the issue. ### 1/5 — Card control App doesn’t work *2022-04-07, version 5.54.1* I’m using an XR iPhone. I took it to Golden 1 for the customer service lady to help me and she couldn’t fix it. I have uninstalled the app and downloaded it back on my phone and it still doesn’t work. Its not signing in. It ask for my debit card number which I added to the app and each time it tells me that “the registration process has been disconnected. I’ve called the phone number that came up on my screen, and the customer service person didn’t know how to fix it. So my last solution is to take my money out of Golden 1 and go to another bank and open a new account. I hate to leave you all with all the many years I’ve been your customer. None of my other banking apps give me any problems like this one do. **Developer response:** So sorry for the negative experience! Please uninstall both this app and the Mobile Banking app, restart your phone and reinstall the new updated version of the apps. If the issue persists please email us at mbrsvc@golden1.com so we can investigate the issue. ### 1/5 — Daily Spend Limit *2022-03-26, version 5.53.1* Have been anticipating this new electric bike that i want, Set my spend limit to 3,000$. The bikes total price is 2,669$ and my card is declined every time due to “transaction exceeds daily limit. Tried upping the limit to 4,000$ and once again the same exact thing “exceeds daily limit”. i have enough money in my account so i don’t know what the problem is. **Developer response:** Oh no! Please email us at mbrsvc@golden1.com so we can assist. ## Most praised reviews (8 highest-rated) ### 5/5 — Worth it *2021-06-22, version 5.41.1* It is a little confusing signing in and setting it up but it’s definitely worth it. It tells me instantly when anything has been charged to any of my cards. When you go to sign it, it’ll refer you to your main golden one app, from there you need to go to More and then Manage Your Cards. Hope this helps against the bad reviews from ppl that can’t figure it out! **Developer response:** Thank you so much for this review and for your feedback! ### 5/5 — Easy to use *2020-10-28, version 5.1.1* User friendly !!! I mean of course it would be great to have everything in one app BUT I’m sure we will get to that point someday !!!! I am patiently waiting ### 3/5 — Login issues *2020-12-30, version 5.1.1* I’ve had this app now for a month and have yet to actually use it. It is impossible for me to log in. I’ve changed my password multiple times and yet it still won’t recognize it. The other app works, why can’t this one? I was able to log in through the Golden 1 Mobile App, and it’s nice to be able to lock my cards instantly. So, once you get into the system, the app works really well. Better to do it through the other mobile app. **Developer response:** Hi there, sorry for the trouble you are experiencing with this app. If you haven't done so already, please try accessing this app through the Mobile Banking app. Log in to the Mobile Banking app, tap More, then tap Manage Your Card. If you continue to have trouble, please email us at mbrsvc@golden1.com so we can troubleshoot. ### 3/5 — No Notifications *2020-11-01, version 5.1.1* I got this app specifically so that I got a notification every time my credit card was used and would be able to lock it if it was ever stolen. But for some reason even though Notifications are allowed and I have the app to notify EVERY time my credit card is used it still won’t. It’s the main reason I wanted this app and it’s not doing one of its main jobs which is really frustrating. ### 2/5 — Stops sending notifications after a while *2022-07-12, version 5.55.1* This is a good card to have when you want to be notified when your partner spends. It worked at first for a few weeks, then it just stops notifying me. I went into the settings to change the notifications but the only thing that works is to uninstall and reinstall the app. **Developer response:** We appreciate your feedback. ### 2/5 — What Happened??!! New Update Required. *2021-12-27, version 5.50.1* Face ID and insta balance features are basically useless with the frequent need to put in passwords. I was just logged out mid transaction. Your team has to get this fixed. Your recent email apologizing for the issues is worthless without action. **Developer response:** Sorry to hear that! If you haven't done so already, please uninstall the app, restart your phone then reinstall the app. If you continue to have trouble, please email us at mbrsvc@golden1.com and include your iPhone model and iOS software version so we can investigate the problem. ### 2/5 — Update gone wrong *2021-11-03, version 5.50.1* While the aesthetics of the update looks fresh and clean, the functionality of it missed the mark. The Face ID continues to not work no matter how many times I set it. I constantly have to login with my entire login and password. Too time consuming. And it took away my already established credit monitoring. These bugs need to be addressed. **Developer response:** Sorry for the inconvenience! Please uninstall the app, restart your phone then reinstall the app. That should resolve the issue. If you continue to have trouble, please email us at mbrsvc@golden1.com so we can further investigate. ### 2/5 — broken. *2021-04-18, version 5.1.1* If you guys aren't going to allow members to control their card through the website, you need to make sure your app works. edit: I noticed the dev response to other similar reviews. Logging in through the main app worked, but this is a bandaid solution since this app still offers an option to log in w/ credentials. Like... just change the log in screen to a message saying "open your golden 1 app to log in"? Shouldn't be hard. **Developer response:** Thank you for your valuable feedback. We apologize for the frustrating login experience and have shared your thoughts with the development team. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*