# Golden 1 Mobile — user reviews > 526 indexed App Store user reviews of Golden 1 Mobile by Golden 1 Credit Union, rated 4.70/5 from 87,029 ratings. - Source: https://appshunter.io/ios/app/golden-1-mobile/id473282264/reviews - App overview in markdown: https://appshunter.io/ios/app/golden-1-mobile/id473282264.md - Rating breakdown: 5★ 76,707 · 4★ 5,150 · 3★ 1,590 · 2★ 815 · 1★ 2,767 ## What do users think of Golden 1 Mobile? Overall sentiment: negative **Pros** - 🚀 Quick mobile deposits - 👍 Convenient account management - 🔒 Secure banking experience - 💡 Ability to transfer between members **Cons** - 🐛 Frequent app crashes - 🔒 Inconsistent security features - 👎 Confusing layout and navigation - 🔋 High battery consumption **Commonly reported bugs** - Face ID/Touch ID not working consistently - Account information not syncing properly - External transfers not functioning - Repeated login issues **Most requested features** - More than 6 free transfers per month - Allow notes/memos for transfers - Apple Watch app integration - Improved account visibility and management ## Newest reviews (14 of 526) ### 1/5 — This bank sucks *2026-07-13, version 26.3.67* Koj txiv ### 1/5 — Not satisfied *2026-07-10, version 26.3.67* I’ve had alot of issues with mobile banking. Its so slow, had issues logging in for the longest of times, as an institution transactions take for ever to clear pending. ### 1/5 — New update dosent work *2026-07-07, version 26.3.67* One days show an available amount next day shows more next day shows less all without using my account in those days ### 1/5 — Golden1 doesn’t care about its members *2026-07-01, version 26.3.60* Almost nothing works on this app STILL, and Golden 1 seems to be in no hurry to actually make this mess of an app even remotely usable. Constant freezes. Blank screens. I have to force-quit the app repeatedly to just get it to give me simple information. I’m sick of this. You guys clearly do not care at all about your members. You actually seem actively hostile to us. You do this to us every few years. You release a new “experience” that is an absolute disaster. And we have to sit and wait for you to figure it out and eventually fix it, taking months to years for it to finally become useable again, and then you start this absolutely asinine game again from the top. Shame on you. I will be switching to a bank that does not hate its members. ### 1/5 — Slow and crashes *2026-06-28, version 26.3.60* Needs lots of work. It feels like a web app and not a native app. Needs more features and needs to be more reliable and also some of the current features don’t work. ### 1/5 — Useless for joint account *2026-06-24, version 26.3.60* Only allows one user, so if you are married and have a joint account it is useless. Frustrating that they can’t fix this. They really don’t care when you call for help. ### 2/5 — Credit score part is completely broken *2026-06-22, version 26.3.60* All you can see now is your current score and how many points it’s gone up since the last month. I’m not sure if it’s some weird glitch but you can no longer see the line graph of your previous scores over time. The grades on the different categories (credit age, etc). Also whatever they did to Zelle messed me up. I sent $600 to a mechanic and it said it wouldn’t go through so then I sent $600 on Venmo to him. A couple hours later the Zelle went through- luckily that mechanic was an honest man who refunded me the $600. At the same time I apparently can’t receive money on Zelle as someone tried to send me some recently and I had to receive it on Venmo. ### 4/5 — Doesn’t support password managers *2026-06-09, version 26.3.60* This is a very simple requirement nowadays and this app leaves it out completely. ### 1/5 — Horrible *2026-06-06, version 26.3.60* No sure why they changed it!!! ### 1/5 — Nothing special so far... *2026-05-30, version 26.3.60* Just opened the account, hoping before I get experience but nothing positive as occurred. Only disappointment and a Credit Union acting like a bad big bank instead of being different helpful good Credit Union. They should've released my funds from my SSDI monthly payment before the weekend and it's looking to be coming hopefully on Monday they also know knowing that that money is coming since they verified it on the phone should've covered some of my charges, but there's nothing special. I even had a terrible experience with a rude unprofessional teller at the San Luis Obispo branch, which was ran by nothing but arrogant very tacky women. i'd say it's more of a dirt Brown one than Golden experience. ### 2/5 — No Longer Intuitive *2026-05-28, version 26.3.60* The old version of the app was slow but easy to navigate and understand. Want to know the details of your credit card account? Select the account then select details. Easy peasy. Want to see minimum due, over limit amount, total due, and available credit; it was all in one space. Now? Everything is hidden assuming it still exists at all. Want to see minimum due? Good luck finding it. Want account details? All you get is limit and what you owe. Everything else is gone. Sure the app is fast. But slow and useful > fast and borderline useless. And the updates are making it worse. I’m honestly considering closing my accounts and leaving because of how awful this app is. ### 1/5 — FIX PLAID CONNECTION PLEASE *2026-05-26, version 26.3.56* Connection to outside budgeting apps has been broken for 2 weeks. Please fix it!!!! ### 3/5 — Notifications *2026-05-23, version 26.3.56* Push notifications aren’t working ### 1/5 — Very bad with YNAB *2026-05-22, version 26.3.56* This is the only bank connection that is consistently poor in its connection to YNAB. ## Most critical reviews (10 lowest-rated) ### 1/5 — App needs to be fixed-update still useless changing banks *2026-08-29, version 26.3.70* Update the app is worse than ever as you can see my review below nothing has changed! My online banking and mobile banking are now delayed two days of transactions!! Okay let’s go back to 20 years of banking progress, might as well use a registrar again! I have alerts I have it all I work for a financial institution I know what a good app is. I’m switching all my things over this is so unacceptable I have no clue what bills have been cleared paid anything and despite everyone on here being vocal this credit union refuses to make changes and fix their issues! Do better! *** I have to be vocal in the hopes this may cause some positive change. In this day and age I cannot understand how an app is constantly having issues. It will delete saved User ID info, not log in, have technical difficulties, constantly crash and so much more. This is the reason I’m am slowing transitioning to a big bank, they have flawless online/mobile banking. Fraud happens in the blink of an eye and I can’t rely on my app properly working! Please do better by your members! ### 1/5 — Awful *2026-08-12, version 26.3.67* The app used to be good and then they updated it awhile back. Now the information always 1 or 2 days whereas you used to be able to see in real time your balance. Golden 1 has ruined the app. Update: I got this non-response from the developer. I’m so frustrated with this terrible app that I’m thinking of changing banks altogether ### 1/5 — Login *2026-08-10, version 26.3.67* Whenever I try to login to my account it doesn’t let me in. I’ve talked with a bank member already in person and we changed my password, yet whenever I try to login in it still doesn’t let me in. For some reason I can only log into my account on my dad’s phone, but its burdensome since I can no longer check my account on my own. ### 1/5 — Zero out of 5 *2026-08-05, version 26.3.67* The app forces you to agree to electronic notices and disclosures in order to continue using it. Useless company, forcing me to use pc browsers just to access my account. ### 1/5 — Can’t use my money *2026-08-01, version 26.3.67* I’ve been trying to make a payment and it won’t let me, it constantly says payment failed due to insufficient funds and won’t even let me add money to anything else when I have more than enough money in the account. Please fix your app or you’re gonna lose me and plenty others! ### 1/5 — Trash *2026-07-31, version 26.3.67* Golden one is trash ### 1/5 — Awful *2026-07-28, version 26.3.67* The app used to be good and then they updated it awhile back. Now the information always 1 or 2 days whereas you used to be able to see in real time your balance. Golden 1 has ruined the app. ### 1/5 — New UI needs clarification *2026-07-21, version 26.3.67* The recent UI update has been fantastic except for the credit card section. It is no longer clear if my payment has been made for this month, or if the balance showing is for next cycle. There used to be an easily visible section that showed your statement balance and whether the minimum payment had been met for that. Now all we have is a reminder that is always present saying “your payment is due xx/xx”, even after you’ve paid the bill in full. ### 1/5 — Awful updates *2026-07-19, version 26.3.67* Genuinely horrible now. Whatever update was made recently has completely ruined this app. I am constantly in overdraft because my pending transactions don’t show or lag ( was never an issue before). Tonight I made a transfer from one account to another and though the transfer was made it doesn’t show in my account. Genuinely considering changing banks because the app has gotten so bad ### 1/5 — Dispute never loads *2026-07-18, version 26.3.67* I literally just want to submit a dispute and it never loads please fix this bug ## Most praised reviews (10 highest-rated) ### 5/5 — Speaking with agents *2026-08-27, version 26.3.70* Really good customer service ### 5/5 — Excellent service *2026-07-22, version 26.3.67* I’ve been a member since 2020 and I always have received a great service from Golden 1! ### 5/5 — Ver good *2026-06-11, version 26.3.60* I enjoy the app and G1CU for business. I just hope you guys add Zelle ### 5/5 — Easy good *2026-06-10, version 26.3.60* Overall easy ### 5/5 — G1 Business *2026-06-09, version 26.3.60* Great application! New features are phenomenal. ### 5/5 — Actually works now. *2026-05-22, version 26.3.56* New app actually works. They also fixed the notifications so they tell you when you get an ach deposit. ### 5/5 — Better *2026-05-21, version 26.3.56* Love how easy it is ### 5/5 — Absolutely unusable *2026-03-05, version 26.3.44* It doesn’t work, fix it or I’m banking with Chase. This is ridiculous. It worked fine, no problems until you “fixed” it. I’ve had 2 attempts with customer service, no result. It goes in loops from user name to password then back to user name. ### 5/5 — New Update is horrible *2026-02-27, version 26.3.44* With this new update and Redesign it seems like I have lost features that I had before. The all white background is way too bright and distracting. ### 5/5 — New update *2026-02-21, version 26.3.44* Wayyyy better and faster --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*