# Golden Nugget MI Online Casino — user reviews > 62 indexed App Store user reviews of Golden Nugget MI Online Casino by Golden Nugget Online Gaming, LLC, rated 1.88/5 from 426 ratings. - Source: https://appshunter.io/ios/app/golden-nugget-mi-online-casino/id1532698702/reviews - App overview in markdown: https://appshunter.io/ios/app/golden-nugget-mi-online-casino/id1532698702.md - Rating breakdown: 5★ 63 · 4★ 23 · 3★ 17 · 2★ 21 · 1★ 302 ## What do users think of Golden Nugget MI Online Casino? Overall sentiment: negative **Pros** - 🚀 Great variety of games - 💡 Excellent promotions and bonuses - 👍 Good casino app layout **Cons** - 🐛 Geolocation issues preventing play - 🤯 Difficult withdrawal process - 💰 Unreasonable bonus playthrough requirements - 🤖 Poor customer service and support **Commonly reported bugs** - App freezing and crashing - Deposit and withdrawal failures **Most requested features** - More game options on the app - Faster and easier withdrawal process ## Newest reviews (19 of 62) ### 4/5 — Not sure what is with all the bad reviews *2023-11-07* Not sure why so many bad reviews. I have always gotten my withdrawals in the same day that I have requested them and I’ve never had a problem with them not being legitimate. I love all the games they have and they have a huge selection and if you reach out to customer service through chat on the app they have always resolved any issues I’ve had. I have won a pretty decent amount of money over the time I’ve been playing on here also. ### 1/5 — My last review disappeared *2023-03-09, version 1.5.0* Idk why my review got deleted but I’ll keep coming back until it sticks. This is the worst casino scam app ever. Deposited my 30$ so I could get the match, was not allowed to cash anything out. First I had to play through my 30$ before I could use the bonus. Then I played through the 30$ bonus at least 3 times and still could not cash anything else. Do yourself a favor and go somewhere else, anywhere else. ### 1/5 — Horrible withdraw process and customer service *2023-03-06, version 1.5.0* Like several apps like this do they requested a proof of ID and proof of address, so I uploaded the requested material, after I uploaded and had the documents ACCEPTED I had to contact them a week after they were approved, because I still hadn’t received my withdraw, and now they are telling me I must provide another proof of address after my first was accepted as a proof of address, and I cannot get my withdraw ### 1/5 — 8 Days and still no withdrawal *2023-01-31, version 1.5.0* 8 days later and 4 emails still no response. Don’t waste your time with these idiots. They don’t care or respond. I have 4 emails into the customer service department about my withdrawal request and no one has responded to any request. The automated reply says to give them 23-48 hours to reply and it’s now been 5 days without any response. Use any competitor they are by far the worst operator I have ever used ### 1/5 — Worst online casino in MI *2023-01-30, version 1.5.0* Do your selfs all a favor and keep away from this site. Everything about the casino part is rigged. Never will you win or even get close to a win. They never give you free play and there point system that they do have is a joke! Absolutely the worst sport bet system in the game award goes to these clowns! I had a 8 team parlay and every time a log in to see if they gave me a offer the whole screen turns black and malfunction where I can’t see anything!!! I promise you all stay far away from this place ### 1/5 — What a joke *2023-01-27, version 1.5.0* I downloaded the app, and deposited some money for free spins. After 2 days it finally showed my free spins but after 125 spins, I only got $11 in free play, and the slots took it all right away. Why would I want to put my own money through that? So I requested to take my money back out, they asked for an explanation, and then closed my account and sent me this “ We are writing to inform you that a business decision has been taken by our management team and your online gaming account has been closed. No further business may be executed on your behalf. As explained in our terms and conditions, this decision is final and cannot be overturned. Your requested withdrawal was processed” ### 1/5 — Deposits *2023-01-22, version 1.5.0* I have never had such a problem with a casino app taking a deposit. I had to delete and reinstall the app a few times, restart my router and went through customer service 4-5 times and couldn’t get it to take a deposit. I finally stopped trying because I was worried that about 20 transactions would go through. I wouldn’t recommend anyone downloading this app, the experience was horrible. ### 1/5 — Don’t waste your money *2023-01-20, version 1.5.0* When this first started it was great. Now, when and if you get a bonus, the payouts are complete garbage. For sure don’t play any of the non live table games. They are so rigged it should be illegal. I know it’s supposedly illegal to track your account, but I absolutely don’t believe that they don’t. I wouldn’t recommend online slot play. Go to the casino. Whatever odds you have are better than playing through apps that track your play. ### 1/5 — Golden nugget Mi app *2023-01-07, version 1.4.1* I should have read these reviews before installing and depositing money. I have yet to play one game on this app. After numerous times of contacting customer service/ support technicians I have yet to get my money back. I even had the technician on speaker phone walking me through getting this set up for there geo check. Still nothing. On a positive note the technician that helped me was great but has yet to solve the problem. ### 1/5 — This app is terrible *2023-01-05, version 1.4.1* I’m not sure where to start… They have no problem taking my deposit but when it’s time to net the app is unable to geo locate and it freezes up. I’ve waited 5+ minutes at times and nothing. I contacted the live chat (it said I was #1 in queue with 1 minutes wait time) waited ten minutes, the app froze up. Golden nugget is just holding onto the money I deposited and making it impossible to play ### 1/5 — Geo Location MICHIGAN-Please Read B4 Download *2023-01-04, version 1.4.1* If you’re in Michigan, PLEASE make sure the GeoLocation works BEFORE you deposit money. I downloaded this app, set-up account, & made deposit. Could not play because GeoLocation wouldn’t work. Called customer service-tried everything-nothing worked. Read reviews “later” to discover this wasn’t an isolated issue. So, I had to get a refund for my deposit. Took three days to return money. Never had this many problems with other online casinos. ### 1/5 — Do not get!! *2022-12-27, version 1.4.1* Similar to other reviews on here (which i didnt read and the promo sucked me in)but app didnt work with my phone. Spent hours on phone with customer service did everything they asked still wouldnt work. Told me to try a different device so downloaded it on a friends phone in plans to just cash out and close account..nope.. not an option. Oh, then they threatened to close my account calling this account sharing, how can I try a different device otherwise? I replied with yes please do close the account and with-drawl my money manually since i was unable to, which they wouldn't. Have played thru about $500 and still cant cash out what ive put it. Dont do it!!! ### 3/5 — Good, but they have more games on the website *2022-12-03, version 1.4.1* I think this is a great casino, as they have a huge selection and nice platform. Be aware though, that they have many more games on their desktop website version than they do in the app. Not sure why that is, but all my favorite games aren’t even on the app, and it’s a pain to geolocate using a computer. They’d get a lot more players if they could add those other games. ### 1/5 — Still the worst casino app for Michigan *2022-11-26, version 1.4.1* They offered me 150 free spins with a $25 or more deposit for thanksgiving. I made the deposit, and their app is not verifying my location. When in the process of verifying my location, it’ll tell you to wait, and then it will freeze and exit you out the app. So I couldn’t use my 150 free spins, and now I’m stuck waiting forever for them to send me my $25 to my PayPal account. I thought I’d give em a shot again after not visiting here for a long time, they are done now with me. Never will receive a penny from me. ### 4/5 — Can’t play!! *2022-11-25, version 1.4.1* I downloaded the latest iOS update on my phone and since then I haven’t been able to play. There is an issue with my geolocation. I’ve done everything I need to do and that was suggested to me and I still can’t play! Very irritating! Now I’m waiting for my $50 to be refunded since I haven’t been able to play for a week now. Prior to this I loved the app and played daily! Please fix this so I can continue to play! ### 1/5 — This app will take your money. You probably won’t get any of it back. *2022-11-18, version 1.4.1* Customer service live chat works maybe one time every two weeks (at least that’s how long it took me to get in contact with anyone). They don’t reply to support emails, but their chat agents say that they have sent out multiple emails that were never delivered and blame the customer. Supposedly they need a PayPal statement to process withdrawals. I successfully withdrew money without that in May. Their chat agent didn’t read the words I typed to him, he typed at me and said the same sentence over and over again. Once I finally had an idea of what was expected on my end, he disconnected the chat and I haven’t been able to get back into it since. I submitted the document that was asked for and the withdrawal has still not processed. There might be one or two people working for them that do their jobs properly, so some people might eventually get their money out. Nobody that I talk to in Michigan has had a positive experience though. ### 1/5 — Don’t waste your time! SCAM *2022-11-08, version 1.4.1* They will give you the runaround when you try and make a withdrawal. Customer service is worthless. I’m still waiting on a $1,000 withdrawal, five times I’ve waited over a half an hour to talk to someone about it, when I finally do get someone they tell me that someone will have to reach back out to me, nobody ever has. SCAM ARTISTS. Go with Draft Kings or Fan Duel. Seriously. I don’t know how they are allowed to conduct business this way. THEY WILL STEAL YOUR MONEY. ### 1/5 — Doesn’t work *2022-11-04, version 1.4.1* I initially could play games for a few days. Suddenly, a few days ago, after not changing any settings, I get a “location check failed” error. Support didn’t respond to me, reinstalling didn’t fix the issue either. I don’t have a vpn running and I’m in the appropriate location for the app to work, but whoever is running the app doesn’t know what they’re doing. ### 1/5 — Eh *2022-10-23, version 1.4.1* Would take business elsewhere, then withdraw time can be terrible. Just went through 2 help desk prone to have mine pushed though “ do it often to avoid taking a week” typically takes Them 1 min.. both people were 20+min today.. one just closed my chart.. so I canceled the withdraw so I could play a bit.. and poof EVERYTHING GONE.. because someone couldn’t just give me my money.. so disappointed!!! And I have ALOT of play on this app.. not much more that’s for sure.. ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible customer service *2024-01-03* I’d avoid this casino app. The bonuses have ridiculous play-through requirements meaning you’re not likely to get through them with anything left as cash. In top of that my bonuses weren't added instantly, so I played my deposit cash until I realized the issue. This was OK since I’d actually made some money. I assumed this was something I did wrong at signup, so I tried again, and again no bonus. When I contacted support they added the bonus, but it made me play through my money first. There went my small profit. Finished up my deposit bonus (ran out only halfway through the required play-through), decided this wasn’t for me, and tried to withdraw my cash. It sat in pending before I saw a note asking for a document. I uploaded it, it didn’t say anything about the wrong info. 2 days later I contacted support again not to find out I had to take a picture of my computer screen and upload again. When were they planning on telling me? I then explained my issue with the bonus, and instead of offering any credits or anything I just got “sometimes technology doesn’t work”. I don’t trust them with my money so I’m waiting until I get my money out, then I’m closing my account. ### 1/5 — 1.9 stars average. Laughable *2023-12-15* This would probably be less than 1.9 stars average if people could vote zero stars for this app. First of all, you cannot even review the site Golden Nugget or the app with Golden Nugget. You must do in the App Store. They also say that management looks at reviews being 1.9 stars they pretty much haven’t done anything to better than it seems zero stars for same game parlay which they call builders only give you certain choices to choose from in sports book 0 stars for refer a friend bonuses, which those are nonexistent. Played through $1800 on the app and received no bonus points or rewards so zero stars for that. One star maybe two for customer service. They are pretty nice but that’s just their job. They really don’t do anything to answer any questions just direct you to the app or want to send you a link no escalation to anything so if I could do zero stars for this app, I would and I would not recommend it anybody using it. ### 1/5 — Error, error, error *2023-11-09* I've been playing this site since the onset and I've had issues almost since the beginning. It's pretty typical that out of 10 "new" slots - 9 of them error out & I can't play them (I play on an iPad Pro). It's not just new games, I have issues with slots every single time I go onto the site. Games I have gotten on before will error out at random. I've sent several emails to customer service and have never received a response. I have deleted the app & reinstalled - issues stay the same. I am giving it 1 star because the layout is better than most and it could have the potential to be one of the best out there, but their lack of customer service, support or response shoots down the good parts for me. Not even sure why I'm writing a review because, as I see from other reviews, nothing changes. They should, at the very least, give some type of bonus because it's very frustrating & it happens all the time. ### 1/5 — SCAM ALERT *2023-10-01* They force you into signing up for a Play+ account to get your money. They will lie to you as well. If you find yourself in a similar situation please report them to your states attorney general or other appropriate place for reporting predatory behavior. I have the chat transcripts of them trying “selling “ me on play+. I also have screen shots of the errors when attempting other withdrawal messages. Conveniently the chat support didn’t care about these messages. SCAMMY MC SCAM SCAMMERS. I invite a response from the owner on this review. The fact that won’t should prompt Apple to save its users. Just look at the reviews. ### 1/5 — Disappearing bonus. *2023-08-25* I’d like to know when bonuses started to decide that they can change what their own rules are themselves. I recently opted into a bonus where if I deposited $20 I got $20 on our game called golden nugget real. I think well I did it. I had my bonus it was in there. I went and played some other games and then all of a sudden the game start acting weird, so I went out for a little while went back, and when I went back, my bonus was gone well when I went and got with the live chat, they’re telling me it was converted to cash. Well I was telling them according to your own rules that bonus can’t be played on any other game and when I was in another game all I had was my deposit, but what do I know didn’t wanna listen to me and they just kept telling me it was converted cash. What do I know about the most worthless, scandalous asa crap I’ve ever seen.. and I tell you what I’ve done deleted this app and I won’t be going back to it because when y’all take peoples bonuses and try to come up with some bull crap story like that and I’m not doing what they’ve done crooked crap. Worst app. I think I’ve played in a long time and it’s sad because I used to really like this app. ### 1/5 — **WARNING* WORST MICHIGAN CASINO *2023-07-26* I play them all. BetMGM, WynnBET, BetRivers, Fanduel, PointsBet, Caesar, etc. GoldenNugget and Draftking (partner sites I believe) are literally the worst. I haven’t won on golden nugget this year one single time and I’ve played monthly! When online gambling was approved during the pandemic, Golden Nugget was by far my favorite. What’s happened to them? Why are all your slot win rates below 95%? Why do I never win, especially if I use a bonus? Save yourself time and money. If you truly enjoy gambling and want to do it online, my first recommendation is to try WynnBET. They are amazing. I had an issue with them only one time and their patron host personally reached out to me via call and text message. Plus he gave me a free $100 to play with for the troubles. That’s what Golden nugget needs to set goals towards. Then SI casino and Eagles. I’ve won over $1000 at both. I’ve won absolutely zero with Golden nugget. I can’t even win more than a few cents. Read all the reviews. Trust me. This isn’t a casino you will win at. I also have a theory about who can win on golden nugget but I’m leaving that to the Michigan gaming control board to find out after I submit the form they provided me and said after Golden nugget doesn’t respond to my official complaints I’m emailing and mailing them today. ### 1/5 — Run for ur life! *2023-07-26* If I could give this zero stars I would. This app used to be great but now all it is a complete ripoff . Hey app creators, newsflash but u have to let people at least win a few dollars here and there to make it fun!!! Anything u win they take right back times 100. I am too embarrassed to say how much I have deposited here over the time I have had it only to end up with garbage bonuses and deep in debt. Im a “vip” member due to how much I have spent yet the bonuses I get are 100 spins at .01 a piece. Im telling u, run far far away from this app and dont let it ruin ur life like it has done to mine. 😔 ### 1/5 — DO NOT DOWNLOAD *2023-05-26* This is the worst app/online casino and customer service I have ever used. They locked my account due to documents requested. I sent in the docs and the account magically unlocked… then when I went to withdrawal the money I had after their shady bonus terms they said I should of received notice of document request… the same docs they asked for when the locked it.. now claiming they never received it… mind you this was after I waited 5 days for the withdrawal because they said it takes 2-3 days for approval don’t call us. Can not state how bad this company is. Much better options in Michigan just don’t do it! ### 1/5 — Worst gambling app Ever *2023-04-28* This is absolutely the worst “gambling” app I have ever dealt with, if your hoping to actually get some returns on pay don’t waste your time, your better off throwing your money in a trash can and hoping it doubles when you pull it out, I myself have lost over 20,000$ this year and never hit a jackpot or grand prizes or any wins over 1200$ and put 1500$ into the slot before it payed.. gotta make sure the tax is covered. Oh and I’d you do happen to be one of the chosen few they claim win any actual money, even there instant payouts take 3-4 days to process they definitely don’t have any issues taking the money you deposit they just don’t seem to ever want to give any back ### 1/5 — Will not pay *2023-03-28* First of all I tried playing after depositing $2000 and all it would do is buffer while it said it was trying to find my location After awhile I applied to have my money withdrawn It’s been 6 days and it’s still pending I’ve played on fanduel draft kings Wynn etc. this has never happened to me The only conclusion is that this is an illegitimate website and I advise you to stay away Follow up. It’s been 3 weeks they just give you the run around you can’t get ahold of customer service And all the while it shows my $2000 withdrawal pending These people are CRIMINALS!!!!!!! Beware ## Most praised reviews (10 highest-rated) ### 5/5 — My favorite Michigan online casino *2023-06-21* In response to the negative reviews….. Simply read and reread every word of ANY promo you do. All the negative reviews are because they didn’t read. Yes. All casinos require play through requirements. Think Draft kings sign on & deposit bonus are great try 15x of the bonus & deposit meaning 30x of the free money. Golden nugget has the lowest of all 10x on bonuses. Play regularly and you will find daily promos such as deposit $30 and get 120 spins etc. or a weekend promo of a deposit match. Every site is regulated by the gaming commission and every spin’s win is generated at the split microsecond the bet is placed. You will win or loose randomly on any site or any land based casino. Sure they verify you before you withdraw your first funds. Anyone hear of fraud? It’s 2023 I’m thankful for their caution. I don’t need some Nigerian prince hacking my acct, draining my bank and overdrawing my paypal(yes you can cause I do it all the time) then transferring to his PayPal acct. ### 5/5 — Don’t listen to the bad reviews *2022-10-11, version 1.4.1* I won $10,150 on a Friday and had in my bank account via ACH on the following Tuesday. The bad reviews on here are from the idiots who don’t know how free money or casino match work. All casinos require have playthrough requirements. As far as customer service? I called them on a Monday afternoon and got connected within minutes. The customer service woman names Deandra was excited for my win!!! Great app!!!! ### 5/5 — Good casino I would recommend it. *2022-04-02, version 1.3.2* I almost didn’t go on the site after reading the bad reviews , but so far I haven’t had an issues. I play slots and there are several I enjoy on the site. I’m up quite a bit too. Hopefully it stays that way. LOL ### 5/5 — My Fave App *2022-03-13, version 1.3.2* So I’m not really a huge gambler but it was a thing I shared with my Dad who passed in December 2021. So I take $20-40 a paycheck and play some slots for fun. I have all the Michigan casino apps and this one is my favorite by far. It has all my favorite games at lower bet levels than the rest. And I have won $1000+ multiple times over the year or so I’ve been using the app. Their bonuses are really good with lower play requirements. And they have fun challenges that even I, spending not much money to play, have won on a few times. I recommend playing Diamond Hearts, Capital Gains, and Green Machine Deluxe. Super fast payout once you’re verified if you use the send to your bank account option. Don’t get the Play+ card. You can get your money on it immediately but I think it has fees like the Green Dot Walmart cards. In summary, download it. You’ll win some money. Try Thursday and Saturday for my luckiest times. ### 5/5 — I don’t understand the low rating *2022-01-31, version 1.3.2* I used golden nugget and had a great experience. I got a withdraw instantly within minutes and it had great sportsbook bonuses. Which is all I cared about since I’m not a casino person. ### 5/5 — Good casino *2021-09-13, version 1.2.7* With all the bad reviews I was pretty hesitant to download the app. But I had no problems what so ever and had a lot of fun on this casino. They had a bunch of different slots and wide variety of different games. ### 5/5 — Tested the randomness on demo *2021-09-10, version 1.2.7* Seems rigged. Never put real money in. Statistically you would not lose that many times , and yet , when you win, it magically carries you off into the sunset. Good luck with this mess ### 5/5 — Great casino *2021-06-21, version 1.2.3* This is a great casino. I signed up and got my bonus in no time. Customer service was really nice and helpful. I love the great games including 88 Fortunes which is my favorite. But what I really enjoy the the most is the wagering race. Anyone can win, even small players like me ### 5/5 — BEST PROMOS EVER! *2021-06-17, version 1.2.3* I love the variety in their games and there is always something new to play. Dabbled around with other sites, but Golden Nugget has the best promotions and bonuses by far! Plus their $1000 deposit match it the largest I’ve seen 😍! Fingers crossed 🤑🎰 ### 5/5 — Great app with great layout *2021-06-17, version 1.2.3* See a lot of their commercials on TV and decided to give them a try. App has a great layout, location check took a while but I live in Ada and cell phone service is kinda weak. In New Jersey they are over 700 games available, can’t wait for their releases here in Michigan. So up $52 on the house. Loving it. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*