# Goldenvoice Concerts — user reviews > 77 indexed App Store user reviews of Goldenvoice Concerts by Goldenvoice, rated 3.90/5 from 2,316 ratings. - Source: https://appshunter.io/ios/app/goldenvoice-concerts/id1363277346/reviews - App overview in markdown: https://appshunter.io/ios/app/goldenvoice-concerts/id1363277346.md - Rating breakdown: 5★ 1,615 · 4★ 71 · 3★ 47 · 2★ 31 · 1★ 552 ## What do users think of Goldenvoice Concerts? Overall sentiment: negative **Pros** - 🌟 Helpful concert companion - 🌟 Amazing app - 🌟 Great way to find new shows **Cons** - 🚫 Forced to download - 🚫 Terrible app - 🚫 Unnecessary, inconvenient inefficient - 🚫 Scam - 🚫 Can't log in and access my tickets night of concert - 🚫 It will NOT allow me to sign in to retrieve my tickets!! - 🚫 Obscene - 🚫 Worst app - 🚫 Need to make it simple to log out - 🚫 Website is Shoot - 🚫 Sends promotional notifications despite opting out - 🚫 Barely an app - 🚫 Login issues at venue - 🚫 I can't log into this stupid thing to get my tickets - 🚫 Yikes - 🚫 App not working - 🚫 Terrible - 🚫 Trash - 🚫 Just work for once - 🚫 Sign in? - 🚫 Another stupid app to download - 🚫 Login Broken **Commonly reported bugs** - Login issues - App not working - Login Broken **Most requested features** - Make it simple to log out - Improve login experience ## Newest reviews (20 of 77) ### 1/5 — cannot even sign in *2026-05-29, version 2.0.9* this app sucks. I have repeatedly tried to sign in to see my tickets, have reset my password I don’t know how many times, and continue to get an “Are you a real fan?” error message. Tried to live chat which eventually expired due to no response (during bus hours!) and then just got lame automated reply to my email complaint- during business hours! ### 1/5 — Axs/GV make you download to get access and then they don’t give you access *2026-05-28, version 2.0.9* Have the AXS app which is a nightmare in of itself, but now I have to download the Golden Voice app which now makes it a paralysis demon nightmare. Keeps thinking I’m a robot will not let me login through my AXS account who also thinks I’m a robot no matter how many verifications and resets I do. I’m now stuck in support chat to just gain access to ticket QR’s I purchased months ago. ### 1/5 — Wallet *2026-05-21, version 2.0.9* I can’t upload the tickets to my wallet ### 1/5 — Dont buy tickets from this company! *2026-04-22, version 2.0.9* This is the absolute worst company ive ever bought tickets from. I cant access them and nobody picks up the phone . Terrible! ### 1/5 — Trash app *2026-04-17, version 2.0.9* Absolute garbage ### 1/5 — Big Tech Failure! *2026-04-16, version 2.0.9* Should not be this hard and time consuming to access concert tickets! ### 1/5 — Couldn’t access tickets *2026-04-14, version 2.0.9* I tried logging in and it kept on saying I was a robot. Don’t know what to do and I have a show in an hour ### 1/5 — Ugh *2026-04-06, version 2.0.9* Making me get a 3rd party app to get my tickets was annoying enough but I cannot log into my app which of course is the only place you can access tickets. It doesn’t need an update I’ve changed my password twice now and it doesn’t work. Thank you AXS and golden voice thank you so much ### 1/5 — Worst interface ever *2026-04-06, version 2.0.9* Every time I tried to log in it kept thinking I was a robot but instead of giving me anyway to verify I’m a human it just took me to the support page where it failed to include any number or actual helpful thing to get me into my account. When I tried logging into my Facebook, it gave me a captcha with letters but the keyboard only had numbers so it was impossible to log in that way. So yeah, horrible interface and very unhelpful when it came to actually getting access to my tickets. ### 1/5 — Hate *2026-04-04, version 2.0.9* Nothing works on here! What a ridiculous headache ### 1/5 — Terrible *2026-03-31, version 2.0.9* Why am I spending $100s on tickets and fees just to spend hours trying to get access to my tickets?? Support is slow and terrible also. ### 1/5 — … *2026-03-27, version 2.0.9* Just send the tickets in an email why am I fighting for my life to get a ticket I already paid for in an app I don’t want and calling costumer service to prove I’m not a bot? ### 1/5 — Terrible *2026-03-26, version 2.0.9* Trying to access purchased tickets, already annoyed having to download an entire app. Waste of time and very frustrating when app doesn't work, keeps saying invalid password, reset password same outcome. Cant locate "live chat" feature. Overall a poor time consuming unnecessary experience, just send me my tickets in my email after purchase for Gods sakes!! ### 1/5 — Can’t access tickets *2026-03-26, version 2.0.9* App accuses you of being a bot whenever you try to access your tickets…there’s no getting around it even with face ID. The only way to access the tickets when this happens is by calling customer service. What do you even do if this happens at the actual concert?? ### 1/5 — This app SUCKS! *2026-03-25, version 2.0.9* This is the absolute worst app ever filled with bugs. Would not let me claim my ticket after being forced to download this 3rd party app. Every single time it asked me if I was a “real fan” aka a robot. Still to this day I can’t sign in or even make an account without that popping up. I had to have someone else buy me another ticket after already purchasing one and am waiting for my refund from these people. So stressful for absolutely no reason. ### 1/5 — stupid *2026-03-21, version 2.0.9* it keeps saying im a robot and wont sign me in ### 1/5 — App-solutely Horrible *2026-03-20, version 2.0.9* I almost never write reviews but I hate this app so much that I’m sharing here in the hopes that something might change. I’ve never had so much trouble retrieving a concert ticket on any other platform. Even though I have face recognition activated, it still accuses me of being a bot and refuses to let me sign in and then I have to go through a whole process of resetting my password and re-verifying my identity. They don’t send you any sort of email attachment of your ticket so you’re required to download the app and jump through these hoops just to access it. In the future, I will do everything in my power to try to avoid using this app again and would buy tickets through any other provider, even if they cost more. ### 1/5 — Hate this app and the world we live in in *2026-03-20, version 2.0.9* I’m using my AXS password that I’ve saved already and because it gets pasted in there it doesn’t think I’m human and I’m going through multiple steps to not reset a password when I’m simply just trying to get tickets to a concert that it could’ve just been in an email and yet I have to download another stupid with poor password issues with someone properly stored his passwords. ### 1/5 — Terrible App, Avoid! *2026-03-19, version 2.0.9* I do NOT recommend this app. ### 1/5 — App doesn’t work *2026-03-15, version 2.0.9* The app won’t let me sign in. It pops up with the screen saying I’m a bot and need to be a “real fan”. Couldn’t access my tickets for a $100+ show ## Most critical reviews (10 lowest-rated) ### 1/5 — Password reset issue *2026-08-06, version 2.0.9* I have attempted to reset my password 5 times and it states that it’s wrong everytime. I just bought tickets for a show but I don’t even know how I would access those tickets without logging into the app.. ### 1/5 — Can’t find my password and when I click to get new one it send me a link through another vendor *2026-08-02, version 2.0.9* Golden voice app shows I have already been registered before so k try my password from AXS where I purchased the tickets and it says it’s wrong so I click the “I forgot my password” button, only to be sent an email from AXS and when I change my password there (which I know that password) it then sends me back through the same loop I just went through (not recognizing that password I just entered for AXS) this is a useless app if I can’t even get logged into it ### 1/5 — Password Problems *2026-07-30, version 2.0.9* Verified I was using correct password but sign-in does not work through axs ### 1/5 — Does not let you sign in *2026-07-22, version 2.0.9* Logging in does not work, even after verifying my login credentials and resetting my password. Multiple similar complaints on Reddit. You have to access your tickets through the AXS app instead. ### 1/5 — Horrible *2026-06-20, version 2.0.9* Terrible ### 1/5 — Stay away *2026-06-20, version 2.0.9* Terrible app so many bugs doesn’t recognize my axs account changed my password and reset my phone as well as deleting and redownloading the app and nothing works horrible 👎🏼 ### 1/5 — Can’t access tickets *2026-06-17, version 2.0.9* It literally won’t sign me in. I was able to do it on my Mac but on my phone it keeps saying my password is wrong. I’ve changed my password so many times, making sure each time I try to sign in that it’s spelled exactly the same. It took my money but won’t let me access my tickets. Horrible app. ### 1/5 — Won’t let me login *2026-06-16, version 2.0.9* Every time I try to login it says wrong email or password. When I try to reset the password it says “cannot reuse same password” even after resetting to something else it keeps giving the same error. ### 1/5 — Eschatology *2026-06-15, version 2.0.9* Not that long ago you could in the daytime go to the box office of the venue playing the show a few weeks before, get your tickets, maybe a little envelope to put them in, and the day of the show, you present your ticket, maybe an ID, get a stamp or band and be on your way. This system was deemed to be an inconvenience for many, so tickets began to be sold across other channels. Goldenvoice believes that as an inconvenience, it is therefore necessary to eliminate that system altogether. This app, apparently the only method of receiving my ticket, does not work, full stop. I'm not going to be able to get my automatically-refreshing QR code in time for this concert, due to a password reset issue others here have also mentioned. ### 1/5 — Bad Design *2026-06-01, version 2.0.9* So how exactly do I get my tickets into my Apple Wallet? Or anywhere else that doesn’t require internet to access them? And what exactly is an event that doesn’t support Apple Entry? It is a simple scan of a QR or bar code…. All that has to happen is for GV to allow the transfer into the wallet. Oh, but that would mean that you could actually delete their app…. And they won’t have any of that. ## Most praised reviews (6 highest-rated) ### 5/5 — Helpful concert companion *2024-09-10* Good to way to make sure I don’t miss my favorite artists that come to town. ### 5/5 — Amazing app *2024-09-09* Beautifully made and designed. Great work to the team! ### 5/5 — Great way to find new shows *2024-09-09* The best app for concert-goers!! 💛 ### 2/5 — Forced to download. Still didn’t work. *2025-11-14, version 2.0.9* They made me call customer service. To troubleshoot they wanted me to turn off my WiFi and disconnect from VPN. ### 2/5 — App not working *2025-09-28* The app doesn’t work. Can’t access my tickets. I can’t get a hold of customer service… ### 2/5 — Terrible *2025-09-27, version 2.0.8* Why do I have to download an app to send a ticket to someone? Doesn’t even let me send it. Terrible app. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*