# Gold's Gym — user reviews > 139 indexed App Store user reviews of Gold's Gym by Gold's Gym, rated 1.71/5 from 414 ratings. - Source: https://appshunter.io/ios/app/golds-gym/id1016432562/reviews - App overview in markdown: https://appshunter.io/ios/app/golds-gym/id1016432562.md - Rating breakdown: 5★ 46 · 4★ 16 · 3★ 14 · 2★ 35 · 1★ 303 ## What do users think of Gold's Gym? Overall sentiment: negative **Pros** - 👍 Easy to use - 💡 Ability to add barcode to Apple Wallet - 👍 Simple and easy to navigate **Cons** - 🐛 Constant crashes and errors - 🐛 Unable to reset password or login - 🐛 Barcode not recognized - 🐛 App doesn't work at all - 🐛 Terrible user experience - 🐛 Outdated and not updated in years **Commonly reported bugs** - Unable to add barcode to Apple Wallet - Login and account creation issues - Crashing when trying to access class schedules - Membership and payment information not displaying correctly **Most requested features** - Add workout history tracking - Implement a 'busy meter' to see gym occupancy - Add Apple Watch companion app - Improve class scheduling and sign-up functionality ## Newest reviews (19 of 139) ### 1/5 — It’s the hardest gym to pay *2025-06-24, version 3.1* The run around and no one knows how to do anything ### 2/5 — It’s ok *2025-06-21, version 3.1* Just signed up for a membership, app is pretty basic which is fine but I’m unable to add my barcode to my Apple wallet! Keeps saying try again later. Please fix this!!!! ### 1/5 — Worst app ever *2025-06-12, version 3.1* I joined the gym on Monday. I haven’t been able to get on the app because it tells me they can’t locate me in the system but they sure took my $50 fee pretty quick. Fix the problem Golds I know you have funds for it. If you can’t tell I’m frustrated with you. ### 1/5 — Garbage App *2025-06-04, version 3.1* Amazing that they can’t hire someone to make an app that actually works. Cant even get a physically barcode, and the app is at terrible. Cant believe a gym of this size can’t do more than this infantile UI. ### 1/5 — Tech support unresponsive *2025-06-02, version 3.1* Unable to load barcode onto app. Sent two tech requests through the app but no response. Appears last update was three years ago? Staff at gym advised rates are going up, almost doubling the monthly cost. Where is the money going? Certainly not into tech development. ### 1/5 — Worst app of all time *2025-05-09, version 3.1* They should sue whoever they paid to develop this app. It’s absolutely useless. It can’t even find the Fullerton Golds Gym. It doesn’t recognize my bar code. Nothing about this app works. Corporate should be embarrassed. ### 1/5 — terrible app/cooperation *2025-05-05, version 3.1* very hard to use and doesn’t give any info about membership problems/cancelation or what to do. ### 1/5 — Useless app *2025-04-27, version 3.1* Can’t even use the app to pay membership fees, or cancel membership. Should have a message board for members to interact and leave helpful comments. Only useful feature is to scan in with barcode. ### 1/5 — Why am I being forced to use a broken app? *2025-04-20, version 3.1* The app just doesn’t work, I can never get past the login screen. They now require you to sign in at the front desk with the app. Bring back the sign in cards or fix the app. ### 1/5 — Useless app *2025-04-04, version 3.1* This app has never worked. Tried to login for weeks now and just doesn’t work. I have to use a picture of my barcode to get into the gym every time. Bring back the keychain barcodes. ### 1/5 — App Does Not Show Class Schedule *2025-03-30, version 3.1* App does not show class schedule. Has been this way for awhile, with no fixes or customer service responses back. ### 1/5 — Couldn’t even get my home gym or create an account *2025-03-27, version 3.1* My Home gym wouldn’t even show up when making an account despite putting in its specific address and they couldn’t even process my barcode with m spitting a separate preferred gym despite me being able to go to any gym i want due to my membership allowing me such ### 1/5 — Worst App *2025-03-25, version 3.1* Sign up for the gym been 4 days App never work , what a mess ### 1/5 — Service for customers? *2025-03-24, version 3.1* This app is absolutely horrible, from classes sign up to simple account information. Emailing for help is pointless. You are just directed to drive to your local gym or call during business hours only. But hey.. you can scan in with your phone! ### 1/5 — Class registration *2025-03-10, version 3.1* Huge bug when trying to regulatory for classes it simply doesn’t show anything available at all. Interface super outdated. They should really invest in a better platform… I mean planet fitness’ app does better than this… come on people. ### 1/5 — Disappointed *2025-02-24* For such a popular and great gym I was disappointed by the app experience. Nothing works, all the words are cutoff and the system cannot find my account despite exhausting many different options. I really want to sign up for their classes but the app makes it impossible. If they wonder why the classes aren’t super popular it’s because it’s impossible to sign up. Sad to say this may be the worst app I’ve ever experienced. ### 1/5 — Why does this exist? *2025-02-19, version 3.1* Doesn’t even connect to my gym. This is useless ### 1/5 — Update with New Locations *2025-02-14, version 3.1* Can not even sign into the app because my location is not an option on the list. ### 2/5 — Logging *2025-02-04, version 3.1* The app allows you to enter the gym but doesnt automatically log your workout. That's a super basic feature guys come on! :) ## Most critical reviews (10 lowest-rated) ### 1/5 — App reset password *2025-10-15, version 3.2* Why is it so impossible to reset your password ### 1/5 — Doesn’t function *2025-10-10, version 3.2* Doesn’t recognize password and it’s impossible to reset it using the app. Even my attempt to do this at a location failed. This means I have to enter the gym every time by giving my phone number instead of scanning the app code. Not recommended. ### 1/5 — Cancellation *2025-10-05* Do not enter a membership with them. They make it impossible to cancel. Have tried on the phone, in person, and on their website through the app. I “cancelled” my membership only to find out they kept charging me even after I closed my bank account and sent it to collections. Now I have 6 months of charges even after “cancelling” multiple times. I have screenshots of the payments being made as proof and they still are doing this. ### 1/5 — App from 2001 *2025-09-03, version 3.2* Why is this app so horrible? UX/UI is terrible - no Siri integration. No one can enter the barcode. Why wouldn’t you use account id as UID and have the user enter that and then use api to pull the member info? — as a premium membership, it should offer UX/ui and workouts like Future app ### 1/5 — Useless *2025-08-27, version 3.2* Literally impossible to log in ### 1/5 — Awful *2025-08-21, version 3.1* Can’t paste passwords or use autofill and can’t find my gym. I can’t even use the app at all because it fails so hard. ### 1/5 — Terrible app *2025-07-29, version 3.1* I mean, what the heck is the point of it? How did it even get built? It’s so terrible and follows no iOS conventions. Get a real developer and figure out your ux. ### 1/5 — NEEDS UPDATE *2025-07-08, version 3.1* App hasn't been updated in 3 years, needs a fix for adding barcode to Apple Wallet, should also have a companion Apple Watch app to make use of barcode more convenient. UPDATE YOUR APP! ### 1/5 — App doesnt work *2025-07-08, version 3.1* Cannot enter barcode and support ghosted us ### 1/5 — This app is a joke *2025-07-03, version 3.1* Downloaded this app since this is the only barcode my location uses to gain access at the front desk. It crashes immediately after logging in. It can’t add a barcode to your apple wallet. Says try again later. Since the last update to this app was three years ago, I’m guessing later will be in another 3 years? This is abandoned crapware. ## Most praised reviews (10 highest-rated) ### 5/5 — Unable to reset password *2025-11-17* I’ve been unable to reset the password as the link is broken. I’ve tried to reset this with several different ways and different browsers. All links are broken. When entering the new password nothing happens and then I’m prompted to a new message that reads link is now expired. Please fix the coding on this to enable us to reset passwords. Thank you. Aside from this app is great. ### 5/5 — Crash crash crash… *2023-11-24* This app doesn’t offer much is generally useless, but the ONLY thing that I used it for was for the class schedules and now that doesn’t even work. Crash after crash after crash. You’d think that a company this established and world famous could make an app that actually served its customers. Seriously, the ONLY use it served was the class schedules. ### 5/5 — Good *2022-02-24, version 3.1* The app is way more functional! :) ### 5/5 — Update *2022-01-31, version 3.1* Support person got all my errors resolved, and latest update fixed dark mode! ♥️🙏🏽 ### 5/5 — So much better than a key tag *2022-01-31, version 3.1* This is so much better than having a key tag! Love that I can add my barcode to my apple wallet ### 5/5 — Apple wallet *2022-01-15, version 3.0* The “Add to Apple Wallet” always returns a error “Barcode not added. Please try again later.” Works great now! ### 5/5 — Great app! *2022-01-14, version 3.0* Adding the pass to wallet has been fixed! ### 5/5 — Love the app *2022-01-12, version 3.0* I love the new update and it works perfectly after the last update fix ### 5/5 — Awesome! *2022-01-11, version 3.0* Love the new design! Works good and looks way better and up to date. LETS GOOO 💪 ### 4/5 — Suggestion *2025-01-04, version 3.1* Please add a feature where you can see what days of the month you checked in, or something to track that. I know other gym apps have this feature and wish this one did 🙏 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*