# gomoney — The Digital Bank — user reviews > 91 indexed App Store user reviews of gomoney by Go Financial Services Limited, rated 3.60/5 from 209 ratings. - Source: https://appshunter.io/ios/app/gomoney-the-digital-bank/id1491085974/reviews - App overview in markdown: https://appshunter.io/ios/app/gomoney-the-digital-bank/id1491085974.md - Rating breakdown: 5★ 115 · 4★ 14 · 3★ 11 · 2★ 9 · 1★ 60 ## What do users think of gomoney? Overall sentiment: negative **Pros** - 🚀 Fast and reliable transactions - 💡 Innovative GoStash savings feature - 👍 User-friendly interface and easy to use - 💳 Virtual Naira debit card availability - 📊 Excellent transaction tracking and categorization - 🎯 Split bills feature - 🌍 Supports international phone number changes **Cons** - 😞 Severe customer service issues and unresponsive support - 💰 Money trapped in failed transactions without refunds - 🔒 Account freezing and fund lockdown without explanation - ⏱️ Transaction limits not resetting as expected - 🌐 Poor network connectivity and slow performance - 🚫 Transaction limits preventing withdrawals - ⚠️ Accusations of fraudulent practices and scams - 📱 App crashes and blank screen issues - 🔐 Biometric verification failures - 💳 Debit card delivery delays - 💸 High transaction charges **Commonly reported bugs** - Signature missing in headers error - Blank white screen after app launch - OTP not being sent for login - Face biometric capture not working - Transaction PIN not functional - BVN verification feature not working - Account number generation out of range error - Failed transactions not showing in app - Money sent not reflecting in accounts - KYC verification stuck indefinitely - Biometric face verification loops infinitely **Most requested features** - Dark mode option for eye comfort - Face ID authentication option - Hide account balance feature - Forgot password/PIN recovery option - Call customer support number - Live chat with human support agent ## Newest reviews (17 of 91) ### 1/5 — What???Can’t sign in *2025-12-21, version 2.3.2* Update Alert! signature is missing in headers ### 1/5 — Fraud *2025-12-11* I was liking Go money but not with what they did recently. Why is my account saying that I’ve reached my transaction limit for 2 days now? Is this not fraud? I will advise anyone that’s not banking with them to run because I’ve made a mistake by opening an account with Go money and their customer service team are the worst. ### 2/5 — Unable to make transfers *2025-09-11, version 2.2.9* For two days now, I have been unable to make any transfers irrespective of the bank but noticed money can be paid in. Pls can this situation be fixed. Thank you ### 1/5 — Moses *2025-09-09, version 2.2.9* Scammers don’t use them for your own Good… ### 1/5 — Support system LACKING *2025-08-04, version 2.2.9* You guys have bad customer support service ! ### 1/5 — Scammers *2025-07-27, version 2.2.9* Don’t use this app for any transaction, I got a failed transaction on Netflix it’s almost one month now no refund, contacted their sluggish customer support but no help up till now, please refund my 8500 ### 1/5 — Scam scam scam *2025-02-09* Don’t use this service they scam me of my sweat money asking me if upgrading to tire2 before you can transfer your money if you don’t have bvn you aren’t in Country kindly don’t use it they will rob you. Apple is allowing nonsense scam happen ### 1/5 — 0 stars. Your money isn’t safe *2025-01-30, version 2.2.6* Use if you don’t have need for your money. They can restrict your account at anytime and require you to add your bvn. You know where things get interesting? The BVN feature doesn’t work. So you’ll be begging them for your money for months. Worst product ever. Take your money elsewhere. Customer support is also useless. ### 1/5 — It fail to register new users *2025-01-09, version 2.2.6* It keep saying. Uh-oh! This service from our provider is not available right now. Please try again later. ### 2/5 — Logged out of my app *2024-12-14* Please i was logged out of my app and haven’t been able to sign back in because the 6 digit OTP number is not been sent to me. This has been the situation for over a week now ### 1/5 — Stupid bank *2024-11-19, version 2.2.3* Don’t download this app is a scam their customer service is so low I opened an account on it and they gave me invalid account number I complained to the on twitter and I even sent them messages on my email they didn’t fix it ### 1/5 — My money is hanged in your app for almost for days *2024-08-05, version 2.1.24* You guys are complete theft I can beat my chest on it .. I tried making transfer from my GoMoney account to my OPay account it says failed in my OPay account and I did not get the money back in my GoMoney account contacted OPay customer care provided them the information they needed I was told to tell my bank for charge back which I contacted your customer care and provided all necessary information with screenshots .. over 5 days now I haven’t gotten my money .. now I can’t even use the customer service help support in the app now I came here to check your reviews and I found out a lot of people as face similar problems .. you guys are not competent and I’ll implore people to stop using this app if you don’t want to loose your money .. I have 22500 in the wind for over 5 days in this bad economy ### 4/5 — GoStash *2024-06-20, version 2.1.21* I love this feature, helps you stash money away toward a particular goal. It’s dope! ### 1/5 — No network connectivity *2024-06-05, version 2.1.21* Hmmm the network is so bad on this app and very slow… transactions take forever to reflect ### 1/5 — Money sent not reflecting *2024-06-02, version 2.1.21* Money sent to my account is not reflecting only for the bank app to post that they are working on it lol ### 1/5 — Frustrating Application *2024-04-15, version 2.1.20* Screen goes blank white , and NO, it’s not my internet speed; I checked. Very frustrating application. ### 1/5 — Not working on latest iOS devices *2024-04-15, version 2.1.20* Since I updated my app, all I get is blank screen after launching the application Device is iPhone 14pro with latest OS ## Most critical reviews (10 lowest-rated) ### 1/5 — THIS APP IS A SCAM STAY AWAY‼️ *2026-08-15, version 2.3.4* This worst app to use please stay away they are clearly a scam stay away from the App ### 1/5 — iCloud OTP issue still not fixed after two weeks *2026-08-11, version 2.3.4* I’ve been unable to access my account for nearly two weeks because OTP emails are not being delivered to iCloud addresses. Support confirmed the issue but still hasn’t fixed it or provided an estimated resolution time. For a financial app, leaving users locked out of their accounts for this long is simply unacceptable. ### 1/5 — fix up *2026-07-30, version 2.3.3* is there a way i can you give 0stars, unable to open the app for days uninstalling immediately ### 1/5 — Poor services *2026-07-15, version 2.3.3* In this life avoid this bank. ### 1/5 — Flaw app *2026-04-06, version 2.3.2* I tried to send money yesterday but it’s said failed and my money has not been returned. It’s over 24 hours now . I tried to contact the customer service no response from them. I totally regret this app. It’s just trapping people’s money ### 1/5 — Waste *2026-03-17, version 2.3.2* Bad app ### 1/5 — Customer service and chat with human option not even working *2026-02-04, version 2.3.2* I reached my transaction limit over a day ago and it’s already a new day your bank still tells me I have reached my limit. Other banks reset daily limit once it’s a new day but yours is different. Your support team no response they keep creating ticket with no solution. You guys don’t even have a customer call number. Your chat with human option doesn’t even work I have my money in there and I have upgraded my account to tier3 so what’s happening ### 1/5 — I can't update *2026-01-15, version 2.3.2* signature is missing in headers ### 1/5 — Poor banking *2026-01-06, version 2.3.2* This bank would scam anyone of their hard earn money if you download their app, for the first time that I will use them I regret it, I can’t send my money out my money there is trapped and their customer service is poor they won’t do anything about it. A lot of people are crying all over their social media for their money. ### 1/5 — Fraud *2025-12-25, version 2.3.2* You people are not supposed to exist among apps. You are only good in freezing peoples accounts and claiming his money. Fraudsters ## Most praised reviews (10 highest-rated) ### 5/5 — Great Virtual Naira Debit Card *2025-06-18, version 2.2.7* I am currently abroad. I have been looking for a bank that will offer me virtual naira debit card if I want to complete some transaction. GoMoney really provided that and it works. Still early days for me but it is looking great. ### 5/5 — Best *2025-02-09, version 2.2.6* Been using for 6y now ### 5/5 — This app is so cool and nice *2024-06-27, version 2.1.21* GoMoney ### 5/5 — Fast and Reliable *2024-02-22, version 2.1.16* I’m a huge fan of the split bills feature I love it! ### 5/5 — Rating *2024-02-18, version 2.1.16* gomoney helps me get the job done everytime. ### 5/5 — Rating *2024-02-16* gomoney keeps me on track! ### 5/5 — The perfect app. *2024-02-14, version 2.1.16* Nice app with cool features. ### 5/5 — Best for transaction. *2024-02-14, version 2.1.16* I have consistently enjoyed every transaction.Seamless and user friendly. ### 5/5 — Gomey *2024-01-23, version 2.1.16* Why is my traction pin not working I haven’t be able to set it since ### 5/5 — Perfect and seamless *2024-01-19, version 2.1.16* Not bad for all digital bank --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*