# Gong Cha (DC, MD, VA) — user reviews

> 127 indexed App Store user reviews of Gong Cha (DC, MD, VA) by PEBLLA, INC, rated 4.80/5 from 4,616 ratings.

- Source: https://appshunter.io/ios/app/gong-cha-dc-md-va/id1543666032/reviews
- App overview in markdown: https://appshunter.io/ios/app/gong-cha-dc-md-va/id1543666032.md
- Rating breakdown: 5★ 4,233 · 4★ 217 · 3★ 56 · 2★ 19 · 1★ 91

## What do users think of Gong Cha (DC, MD, VA)?

Overall sentiment: positive

**Pros**

- 🚀 Easy and quick ordering
- 👍 Convenient features like pre-ordering and pickup
- 🥤 Great quality of drinks
- 💰 Rewards and promotions
- 🤖 Intuitive and user-friendly app

**Cons**

- 🐛 Rewards/points not tracking properly
- 🌍 Limited location coverage
- 💳 Hidden fees and charges
- 🔍 Difficulty finding nearby locations
- 🤔 Unclear coupon/reward redemption

**Commonly reported bugs**

- Rewards not updating after purchases
- App unable to locate nearby stores
- Order status and pickup issues

**Most requested features**

- Expand location coverage to more areas
- Improve rewards tracking and redemption
- Add more customization options for drinks
- Provide better customer support channels

## Newest reviews (11 of 127)

### 2/5 — Can’t delete drinks

*2025-12-21, version 2.29.1*

Great app unless you select the wrong drink and try to delete it

### 1/5 — つかえにい

*2025-10-10*

日本語が使えない。ゴミ

### 1/5 — Terrible

*2025-09-30, version 2.26.0*

Doesn't work properly. Can't select the stores & terrible app

### 1/5 — アプリおかしい

*2025-09-20*

英語？になってて電話番号の登録とかできない

### 2/5 — Location issue

*2025-08-25, version 2.25.0*

Unable to locate and order in app. Store not showing in the app for selection

### 1/5 — Wrong State

*2025-06-07, version 2.20.0*

It doesn’t allow me to order anything in NYC (my location). It wants me to order from MD.

### 1/5 — Only for US phone numbers

*2025-05-15*

Ohly for US phone numbers

### 1/5 — Location

*2025-02-25, version 2.14.1*

The app location isn’t accurate. I was near a gong cha place and trying to order ahead but I couldn’t choose that location instead it suggesting me to go to another STATE! whats wrong with this?!

### 1/5 — Lots of bugs

*2025-02-14, version 2.14.1*

Missing information (history, rewards, etc.), poor location services.

### 1/5 — Disappointed

*2024-11-25, version 2.12.0*

Bought 8 drinks after downloading the app but points still zero what a scam

### 1/5 — ？？

*2024-11-07*

日本語に対応してなかったので、アンインストールしました。日本語対応お願いしたいです！

## Most critical reviews (10 lowest-rated)

### 1/5 — Can’t locate the nearest store

*2026-06-13, version 2.29.1*

I have to go to the store to order because the app can’t locate the correct store. All the options are hundreds of miles away.

### 1/5 — Useless if you don’t live in California

*2026-02-05, version 2.29.1*

Nicely built app that is offered in California. Silver-lining, I found someplace better.

### 1/5 — ごみ

*2026-01-24*

カスゴミ

### 1/5 — Worst app oat

*2026-01-17, version 2.29.1*

Giving me gong cha locations in virgina when im in California, and there’s no option to manually search for gong cha

### 1/5 — 日本のアプリではない

*2025-12-31*

日本の携帯番号で登録、ログインできない

### 1/5 — あれ？

*2025-12-30*

日本語がないだと…？
日本語対応お願いします🙇

### 1/5 — 개병신같은 어플

*2025-12-27*

영어씨부리지말고 로그인 버그나 고쳐라

### 1/5 — STEER CLEAR! FRAUD!

*2025-11-27, version 2.29.1*

The app accepted, processed, and “completed” my order however the store had closed abruptly. There was also no way to retrieve my money from the fraudulent order. STEER CLEAR!

### 1/5 — Since the new update can’t place order

*2025-11-08, version 2.29.0*

The new update doesn’t scroll all the way down to enable clicking on adding the item

### 1/5 — Order button hidden at the bottom of the screen

*2025-11-01, version 2.29.0*

After designing your drink the order button hidden at the bottom of the screen as a very tiny bar.

## Most praised reviews (10 highest-rated)

### 5/5 — I love gong cha 🥹

*2026-03-07, version 2.29.1*

I love Felix and boba tea so much omg I love u gong cha 🥹🥹🥹🥹

### 5/5 — Good Boba

*2026-02-09, version 2.29.1*

Good boba

### 5/5 — Bobba yum

*2025-12-08, version 2.29.1*

Gong Cha is a cute place to hang out with friends and family. They not only have delicious drinks but they have air hockey, foosball and board games to entertain the whole family.

### 5/5 — Tarik

*2025-08-07, version 2.25.0*

Guersel

### 5/5 — Amazing

*2025-07-21, version 2.24.0*

I personally love boba tea. Almost every drink I get or bubble waffle is AMAZING!! I would recommend it!

### 5/5 — .

*2025-07-14, version 2.24.0*

Who dares not rate it five stars 
Perfect

### 5/5 — Great app

*2025-01-26, version 2.14.1*

Probably the best app for milk tea in the DMV region.  Very responsive and offers points for customers.  Keep it up!

### 5/5 — このアプリは海外用です

*2025-01-10*

日本ではLINE追加でモバイルオーダーできますよ！日本人の低評価が多いので一応書いておきます

### 5/5 — THE BEST BOBA

*2024-11-25, version 2.12.0*

This is the best boba I ever had there waffles are amazing.And there gingerbread collection is so cool there drinks are so good and there customer service

### 5/5 — I just love it !

*2024-11-01, version 2.11.0*

I love this place !

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-20.*