# Gong cha NZ — user reviews > 28 indexed App Store user reviews of Gong cha NZ by Appropo Limited. - Source: https://appshunter.io/ios/app/gong-cha-nz/id1363814887/reviews - App overview in markdown: https://appshunter.io/ios/app/gong-cha-nz/id1363814887.md ## What do users think of Gong cha NZ? Overall sentiment: negative **Pros** - 🚀 Fast delivery - 👍 Relevant app - 👍 Easy to use **Cons** - 🐛 Inaccurate order extras - 🐛 Login issues - 💰 Increased pricing after checkout - 🐛 Store selection issues - 🐛 App crashes - 💰 Convenience fee **Commonly reported bugs** - Order not received - Store selection not working - Login process issues **Most requested features** - Option to choose pickup time - Add more store locations ## Newest reviews (9 of 28) ### 1/5 — Select Store - no stores showing *2020-04-24, version 2.0.1* Same problem as another reviewer - can’t even reload the select store page during registration or get past it. Disappointing. ### 1/5 — Store doesn’t show up *2020-04-24, version 2.0.1* I can’t choose the store. How am I supposed to make order to pick up? Can you fix this for Wellington branch? ### 1/5 — Can’t even find a nearest Store! *2020-04-23, version 2.0.1* I’ve logged in and the app can’t even find the nearest store! ### 1/5 — Doesn’t even work *2020-04-23, version 2.0.1* When you first open the app and “register” the page to select a store, none of the stores even show up. There is no way to skip this step either so I cannot even use the app, which is required to order during alert level 3 ### 1/5 — Convenience fee *2020-03-03, version 2.0.1* App crashes a lot and also charges 20cents ‘convenience fee’. Really? ### 1/5 — Can’t even log in *2019-08-02, version 2.0.0* Can’t even order. They’ve changed how you login. Send you an email with a magic link. That link is invalid. ### 1/5 — Waste of time *2019-06-06, version 1.0.6* Why would you make an app that doesn’t even work. I don’t get it, really disappointing that you can’t even go through the check out and it always crashes. ### 1/5 — Doesn’t work *2019-05-12, version 1.0.6* App crashes when trying to place an order ### 1/5 — Not Working *2019-04-27, version 1.0.6* The app does not work. I press on any location and it just counties loading. I waited for about 10 minutes but it still didn’t load just a white screen. I tried deleting it and re downloading it but the app just doesn’t work really sad about that ## Most critical reviews (10 lowest-rated) ### 1/5 — Order extras are not accurate *2021-09-25, version 2.3.1* I have added a pearl but gave me a coconut jelly in my order which not suppose to be. I can’t believe when I checked out it says pearl but after the checkout it is different!!! ### 1/5 — Can’t even login to app *2021-08-30, version 2.3.1* Downloaded this app. Enter my email. It sends link to click onto that is meant to allow you to login and set up a profile. Just ends up taking me to the same spot and re-entering my email which then sends a link again and goes around in circles. ### 1/5 — Poor *2021-05-09, version 2.2.2* Price was cheaper ordering at the store. No Apple Pay support ### 1/5 — login issue *2021-03-02, version 2.2.2* Can't open the login page. Stop at the first step ### 1/5 — Doesn’t work *2020-08-18, version 2.2.1* I ordered a few times and they don’t receive the order ### 1/5 — Prices increase after putting item in cart *2020-08-11, version 2.2.0* The price shown when I select a drink and when I check out is different, it’s more expensive once you place the order, I ask the staff at one of the stores they seem to think it’s perfectly normal to have an increase in pricing when you place the item in the cart. Also it’ll be a good improvement if we can choose when we want our drink, instead of just ASAP. ### 1/5 — ！ *2020-05-13, version 2.0.1* doesn't even work ### 1/5 — Estimated time needs work *2020-04-28, version 2.0.1* When we were filling out the online order the estimated time to completion was around 30 minutes. When we completed purchase the estimated time was 37 minutes. It has now been 77 minutes since makibg the order and we have just received our order. You need a better way of tracking when orders are completed/number of staff in building so as to build a database that will accurately reflect wait times. ### 1/5 — Doesnt work on iphone11 *2020-04-28, version 2.0.1* Can't do anything else on the app aside from adding your email address ### 1/5 — Glitch on the “Select a Store” page *2020-04-25, version 2.0.1* When registering, none of the stores show up when trying to select the nearest store. I can’t use the app. ## Most praised reviews (9 highest-rated) ### 5/5 — Why low ratings? This app is so good! *2021-11-11, version 2.3.3* When I ordered something, it arrives in like 8 seconds! The estimated time is 30 minutes, so far away from actual time! I love this app!!! ### 5/5 — Relevant *2021-10-04, version 2.3.3* Relevant app to order milk tea and I don’t understand why the reviews are so low, it’s just an app to order drinks. ### 5/5 — Good *2021-09-23, version 2.3.1* Idk why the rating is so low??? It always does the job fine and the pickup times are accurate ### 5/5 — People need to update their reviews!!! *2021-09-06, version 2.3.1* The app worked just fine under level 4~3 restrictions in New Zealand! It had no problem setting up, the pick up was easy-as, menu is easy to read, too! Great app. ### 5/5 — very good! :) *2020-08-19, version 2.2.1* very simple and easy to use. drinks were finished either on time or earlier! ### 4/5 — pretty good *2020-04-26, version 2.0.1* had a couple of issues with the layout when i first downloaded the app but they seem to be improving it daily and the list of store options increased quickly. i had an issue with choosing a store early on in my experience but with alert level three drawing closer i think that this app works well enough to process orders ### 3/5 — Update Locations *2019-09-18, version 2.0.1* App works just fine, but the Botany store needs to be added as that is a lot closer for some than Sylvia Park ### 2/5 — Store locator not populating - iOS 13.3 *2020-01-07, version 2.0.1* Can’t order online because I can’t select a store ### 2/5 — Stores *2018-08-13, version 1.0.3* It would be much better if you could include other stores --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*