# Gong cha Tea — user reviews > 72 indexed App Store user reviews of Gong cha Tea by Gong Cha Tea LLC. - Source: https://appshunter.io/ios/app/gong-cha-tea/id1437355853/reviews - App overview in markdown: https://appshunter.io/ios/app/gong-cha-tea/id1437355853.md - Rating breakdown: 5★ 10 · 4★ 1 · 3★ 1 · 2★ 0 · 1★ 26 ## Newest reviews (18 of 72) ### 1/5 — Update does not recognize existing logins *2026-06-02, version 3.2.0* After the last update, I cannot login anymore. Cannot get any reward points. Needs a new update to fix this ASAP. ### 1/5 — Messed up *2026-06-01, version 3.2.0* It said sign up with existing reward points. No provision for that. It did not remember me, even though name and phone the same. Lost 400 rewards and instead of remembering my orders I have to search through the menu. ### 1/5 — Doesn’t work *2026-05-31, version 3.2.0* Supposedly updated. But doesn’t work. Go to checkout and it just says payment failed and shakes and that’s it. ### 1/5 — no online ordering available in most stores *2026-05-14, version 3.1.7* Don't know what changed since the new update but many of the stores say "online ordering unavailable" which is annoying when I'm trying to order and pick-up on the go. ### 1/5 — Don’t use this app *2026-04-02, version 3.1.7* The store never gets the order and they cannot refund on their end. There’s also no refund option on the app, besides no customer service at all! (No contact numbers, I submitted an inquiry twice and never get a response) ### 2/5 — Log in failed *2026-03-19, version 3.1.6* I don’t know what they fixed 4 months ago. But it’s affecting existing customers login like myself. The employees are aware of the issue but yet there’s no resolution. All they call say is “systems are being updated.” That was 3 months ago! This is getting ridiculous! I can order as a non customer for pickup and it works fine but then I would lose out on the points. I’ve deleted/updated the app and reinstalled and still doesn’t work. Waste of time to go in person to order and wait when they have a system in place already all because their system doesn’t recognize existing customers. ### 1/5 — Login *2026-03-17, version 3.1.6* this app sucks! It won’t even let me log in. It finds any way to not let me log into my acount. So basically I had the gong cha USA app and I had an acount on that and then I realized I was on the wrong app. So I went on this app tried to log in and it didn’t work once. I tried every method to log in and it says I already have an acount even though I never signed in yet. I tried every log in method and still doesn’t work. I actually hate this app. It’s the worst app I ever used. ### 1/5 — sign in doesn’t work *2026-03-12, version 3.1.6* i tried signing into the app using my number and google account, none worked and it made me login and enter my password multiple times. every time it told me something went wrong and i was completely unable to sign in. ### 1/5 — FRAUD APP *2026-03-09, version 3.1.6* DO NOT DOWLOAD UNLESS U WANT TO BE SCAMMED OF FRAUD. THIS IS A FAKE APP USE THE OFFICIAL !!!! ### 1/5 — Used to be better *2026-02-18, version 3.1.6* The app used to be better. I’m not able to remove cards I don’t use anymore. I also can’t log on after changing my password ### 2/5 — Not Working *2026-02-15, version 3.1.6* App doesn't work anymore, when I was logged in, it wouldn't let me view my points, kept saying "something went wrong". I logged it, tried to log in, and got the same error msg. Tried uninstalling and reinstalling, same thing. ### 1/5 — App *2026-02-11, version 3.1.6* I used to have the app on my Samsung phone and it worked perfectly fine but I now have an iPhone and I made a whole new account but when I try to enter the store it says it doesn’t open till 11pm to 7pm like how does that work then I tried logging into my old account and on my phone it said it wouldn’t work I even tried on another phone it it still wouldn’t work… ### 1/5 — Not working *2026-02-02, version 3.1.6* App not working. Can’t log in, not getting anymore points for purchases. ### 1/5 — Worst App *2025-12-21, version 3.1.6* This app is the worst I’ve seen. You have to enter a credit card before you can place an order, you are NOT allowed to delete the card in the payment method. Every payment method I had saved here -except for one gift card that was used up- was compromised. If you don’t want your credit card info stolen, do NOT use this app ### 1/5 — Fraud *2025-12-12, version 3.1.6* The app is stealing credit card information ### 1/5 — App Hacked and Compromised *2025-11-27, version 3.1.6* If you use your card on this app it will be stolen and used to make bets on prize picks ### 1/5 — This app is unofficial and steals information *2025-11-26, version 3.1.6* The actual app shows up first on the App Store. This app results in rampant fraud. ### 1/5 — Doesn’t work ever since new patch *2025-11-16, version 3.1.6* Gongcha app constantly have issues. The recent update that launched a week ago, crashed the app and it hasn’t been working ever since. I thought they will fix it, but nope it still doesn’t work. I don’t know how this app always have issues and developers just don’t know or care about the issue at all ## Most critical reviews (10 lowest-rated) ### 1/5 — Points are gone. *2026-07-15, version 3.2.0* I’ve been going to gong cha for years and I’ve accumulated a big chunk of points (32k), but now with this new app all my points are gone. It brought me all the way down to 316pts. ### 1/5 — Revert back please *2026-06-28, version 3.2.0* Old app was so much better. Also no apple pay?? ### 1/5 — Very buggy and fonts are difficult to read *2026-06-28, version 3.2.0* Had issues with submitting payment with new app. It took at least 5 tries. The old app was fine and took Apple Pay. The new reward system isn’t great either. There was more incentives with the old app. Also noticed they took some longtime favorite flavors off the menu too. Font is difficult to read and the app is buggy, you can’t tap on anything it will just redirect you elsewhere. Please bring back the old app, the previous rewards system, and old Menu. ### 1/5 — You can’t pay for orders on the app *2026-06-22, version 3.2.0* When you try to check out to place the order, you get an error message saying “Payment details: Save Your Card Feature coming soon”. And it doesn’t let you pay. There’s literally no way to place or pay for an order using this app…which completely defeats the point and makes the entire app useless ### 1/5 — Terrible *2026-06-19, version 3.2.0* Cannot enter payment method. Waste of time ### 1/5 — Cheating existing members *2026-06-17, version 3.2.0* Since the update of the apps, my member information, including all my reward points have disappeared. With so many tea places around, I guess there’s no more reason to be loyal to Gong Cha. ### 1/5 — Lost my gift card money *2026-06-11, version 3.2.0* I was forced to update the app and then when I logged in, my gift card balance is 0. I had $50 unused gift cards $ and it disappeared ### 1/5 — Downgrade *2026-06-08, version 3.2.0* The app is clunky and took out all the favorite promos such as Milk Tea Monday and BOGO Wednesday. All my points are gone from the old app. Can’t even blame my Gong Cha workers because this is the corporate’s fault. So frustrated. ### 1/5 — New App = Horrendous *2026-06-05, version 3.2.0* I try to use the normal Gang Cha app that I have used and I can’t order to my location while I am right there. I can’t login to my loyalty account and I can’t pay on this new app anyways. What a waste of space this app is. Also whenever I click anything, I get stuck in a loop and it sends me back to a different page. lol ### 1/5 — location problem *2026-06-05, version 3.2.0* dont have my location on there… gongcha california was perfectly fine. ## Most praised reviews (10 highest-rated) ### 5/5 — Great app *2024-05-01, version 3.0.1* Great app to use. New screen are awesome. ### 5/5 — E *2024-04-16, version 3.0.0* Great app! Works well! ### 5/5 — New UI/UX changes *2024-04-15, version 3.0.0* New UI changes are awesome. Enhanced user experience and smooth navigation, and overall performance. ### 5/5 — Good app *2024-03-27, version 2.0.1* Works well ### 5/5 — Amazing *2024-03-03, version 2.0.1* Good app, great drinks! ### 5/5 — UI with features *2023-07-10, version 2.0* Ui revamped looking cool and the new features are also good especially the flexibility to add the items in cart and access those later based on the availability.. ### 3/5 — Meh *2026-05-26, version 3.2.0* Font is hard to look at and I feel like I’m scrolling forever, to see a single drink at a time. ### 3/5 — Used to be better *2025-12-25* The app used to be better. I’m not able to remove cards I don’t use anymore. ### 3/5 — Needs help *2022-07-27* I wish this app was easier to use. Really great seeing all the options but pretty buggy. ### 3/5 — Needs store updates *2022-04-13, version 1.0.2* Please add the store on 6650 N Beach St Unit 100 Fort Worth, TX 76137 United States --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*