# Goo Service Desk - Help Desk

> Mobile IT service desk for managing and resolving organizational support cases. (iPhone/iPad app by INOSAS TEKNOLOJI ANONIM SIRKETI.)

- Source: https://appshunter.io/ios/app/goo-service-desk-help-desk/id1216765542 (this page in markdown: same URL + `.md`)
- Developer: [INOSAS TEKNOLOJI ANONIM SIRKETI](https://appshunter.io/developer/1090073230)
- Category: Business
- Price: Free
- Rating: 5.00/5 from 1 App Store ratings · 1 written reviews indexed
- Age rating: 4+
- Requires: iOS 11.0 · 14 MB
- Languages: English
- Released: 2017-03-28
- Data updated: 2026-06-10
- Monetization: freemium
- User reviews in markdown: https://appshunter.io/ios/app/goo-service-desk-help-desk/id1216765542/reviews.md

## What is Goo Service Desk?

Mobile staffs can handle issues anytime and anywhere by using GOO Help Desk Mobile

With GOO Service Desk Mobile version, the support team can interfere the cases occurred in your organisation independent of time and place. They can easily monitor the cases opened by the organisational units, record the interventions, change the recording status, and close the cases.

Our keywords are Better Experience, Faster Service and Lower Costs. Using our Service Desk Mobile, promote your IT department with an effective IT Service Management software that was designed in keeping with ITIL best practice standards for IT service delivery. Simplify and consolidate service management with our enterprise ITIL-Ready Mobile Service Desk.

You can use our free mobile service desk with free ITIL-Ready Service Desk Freemium version. Let Goo boost your services now. Download Goo IT Service Manager Freemium.

You just need to install Goo IT Service Manager and set working URL of Goo Mobile by using right bottom corner button on login screen. That's it :)

To try the demo of mobile app, install it on your phone and use the following credential to login.
username: technician
password: demopassword

## Key features

- Remote case management
- Monitor organizational cases
- Record interventions
- Change case status
- Close cases
- ITIL best practice adherence
- IT Service Management

## Recent user reviews (1 of 1)

All indexed reviews: https://appshunter.io/ios/app/goo-service-desk-help-desk/id1216765542/reviews.md

### 5/5 — Well Done

*2017-03-28*

Thanks for it service desk app. That enhances our help desk processes.

## Frequently asked questions about Goo Service Desk

### What is Goo Service Desk?

Goo Service Desk is a mobile IT service management application designed to help support teams handle and resolve organizational issues remotely. It allows users to monitor cases, record interventions, and manage case statuses efficiently.

### Is Goo Service Desk free to use?

Yes, Goo Service Desk offers a free ITIL-Ready Service Desk Freemium version. This allows users to experience its core functionalities without initial cost.

### What devices does Goo Service Desk support?

Goo Service Desk is available for iPhone, iPad, and iPod devices. It is designed for mobile staff to manage issues on the go.

### How often is Goo Service Desk updated?

The latest version of Goo Service Desk is 3.1, which was last updated on March 16, 2023. This indicates a commitment to ongoing development and improvements.

### What are the benefits of using Goo Service Desk?

Goo Service Desk aims to provide a Better Experience, Faster Service, and Lower Costs for IT departments. It simplifies and consolidates service management with an enterprise ITIL-Ready Mobile Service Desk.

### How do I set up Goo Service Desk?

After installing Goo IT Service Manager, you need to set the working URL of Goo Mobile using the button in the bottom right corner of the login screen. The app is designed for straightforward setup.

### Can I try Goo Service Desk before committing?

Yes, you can try the demo of the mobile app by installing it and logging in with the provided demo credentials: username 'technician' and password 'demopassword'.

### Does Goo Service Desk have ads?

No, Goo Service Desk does not contain advertisements. The application is free to use and does not display ads to users.

## Version history (last 3 releases)

### 3.1 — 2023-03-16

Add new feature for controling single device login at a time

### 3.0 — 2023-01-14

- Ticket process management modernized in view of SCRUM practise.
- Image upload function added.
- Application framework updated to work with new IOS versions.

### 1.0.1 — 2017-03-28

This app has been updated by Apple to display the Apple Watch app icon.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*