# Good Uncle — user reviews > 46 indexed App Store user reviews of Good Uncle by Rosco & Benedetto Co., rated 4.76/5 from 812 ratings. - Source: https://appshunter.io/ios/app/good-uncle/id1137306962/reviews - App overview in markdown: https://appshunter.io/ios/app/good-uncle/id1137306962.md - Rating breakdown: 5★ 737 · 4★ 22 · 3★ 5 · 2★ 6 · 1★ 36 ## What do users think of Good Uncle? Overall sentiment: negative **Pros** - 🚀 Fast delivery - 🍔 Delicious food - 👍 Great customer service - 💡 Unique food delivery concept **Cons** - 🐛 App crashes and bugs - ⏱️ Long and inconsistent delivery times - 📍 Incorrect driver locations - 🚫 App not working properly **Commonly reported bugs** - Unable to create account - Payment methods not working - App freezing and crashing **Most requested features** - Android app support - Better location tracking - Reliable order fulfillment ## Newest reviews (10 of 46) ### 2/5 — Never open *2022-03-03, version 6.1.0* Had a great first experience and have never seen the store open again at UNC CH. No point in looking forward to food from here. ### 2/5 — Bad app *2020-09-22, version 5.1.0* This app is awful. Took me 10 tries to order without a glitch. Cant enter promo codes. My friend cant even order. This is badddd. Good food tho. ### 1/5 — Bad service, bad experience *2019-10-08, version 4.1.0* Got the $8 credit for being one of the first drexel students to download the app and I got the buffalo Mac and cheese for $11. They sent the message saying they were on the way. Once they arrive, they said I have 5 mins to pick up my order or they would leave. 3 mins into this I get a call saying that I wasn’t there in 30 secs the guy would leave. I got there in time and got my food. Went back to my room to eat and the food was drowning in the buf/cheese sauce. It was pretty bad and the next morning having to run to the bathroom and got sick. I had to call off work. The next day I got an email from them askin if I would provide them with feedback on the app. I logged onto the app and was in a chat with customer service and they said “customer service responds within 5 minutes of the sent message” it’s been over 50 minutes with no response. Not likely to try this place again or recommend. Awful app and service ### 1/5 — Cheap *2019-05-08, version 3.1.0* Cut corners everywhere they can. Truly screw customers as often as possible. ### 1/5 — Just not good *2018-12-29, version 3.1.0* I got the good uncle meal plan instead of the typical university meal plan and the food was absolutely terrible.. half cooked, food missing, awful taste, and it took forever to arrive. DO NOT WASTE YOUR MONEY ON GOOD UNCLE ### 5/5 — Incredible service and food! *2018-10-31, version 3.0.0* Love. This. Company! Food came in less than 20 minutes and delicious. App is easy to use. Can’t wait to order again ### 5/5 — Good uncle? more like great uncle *2018-10-31, version 3.0.0* These guys rock. Love the food, super fast delivery and great to mix up the normal old seamless. Second favorite app next to bumble ### 5/5 — Always on time and delicious *2018-10-31, version 3.0.0* Good Uncle is a total life saver. Not sure it gets much easier than this! Always on time and always delicious, lucky to have this as an option on our campus. ### 5/5 — The Future of Food *2018-10-31, version 3.0.0* Best thing to come along since sliced bread. Food was delicious and showed up right on time. Could not be more impressed! ### 2/5 — Disappointed *2018-10-29, version 3.0.0* My first delivery experience was not a good one. I begin ordering knowing that delivery will take approximately 70 minutes. Annoying, but whatever, I’ll watch some football in the meantime. I go through with my order and the delivery time doesn’t change. 70 minutes later, the app has updated the delivery estimate a number of times, going up by 10 minute increments. At this point, I’m getting upset that the time I’m told to meet my driver is continually being pushed back. 110 minutes, a full hour and 50 minutes after I ordered, I get an alert. I guess it’s time to meet my driver and finally have some dinner. I open the app as I’m walking out the door to the pickup site down the street, only to learn that I need to be there in a minute and a half before my driver will leave with my food. I quicken my pace because I’m not trying to lose my food to this company, but come on, this is not a reasonable expectation of your customers. tl;dr: My delivery time was delayed by 40 minutes but my driver was about to leave with my food after waiting for me for only 3 minutes. I’m still floored that they would’ve taken off with my food after pushing me around for nearly 2 hours. ## Most critical reviews (10 lowest-rated) ### 1/5 — App doesn’t work *2023-02-12, version 7.0.0* you can’t even open the app. Just a white screen once you log in ### 1/5 — Bad Service *2022-04-25, version 6.1.0* Never actually open when the app says. Seems like whoever the driver is that day just picks and chooses themselves ### 1/5 — Can’t create an account. *2021-10-02, version 6.0.0* After entering texted confirmation code, the app goes to a white screen with no way to interact. Broken app. ### 1/5 — Completely unusable app *2021-05-08, version 5.3.0* None of the apps functions worked. None. Couldn’t remove items from my cart. No option to add my dining card. Gave up and then tried adding credit card which didn’t work either. If convenience is the selling point then this app doesn’t even have a selling point. I could have walked to my car and driven to a real restaurant in the time I’ve spent trying to get this terrible app to work. ### 1/5 — Horrible app. *2021-04-14, version 5.3.0* I don’t usually write reviews for apps. But, this one is especially bad. It simply will not let me order food—which is the whole point of Good Uncle. My experience: I go ahead and add food to my card, proceed to check out, and it tells me there is no payment method on file. Weird, so I go into my setting to check it out. I confirm that I have two payment methods on file—great. So, I go back to the cart to checkout and it’s still showing me the same message that there is no payment method on file. Fine, whatever, so I try to add a different card. Doesn’t want to accept it—the page just keeps loading, and loading, and loading. Tried doing adding a new card as well as the same cards on file on 3 different phones thinking it was something wrong with my phone, and nothing worked. Customer support, while nice, was no help. Said they would pass the issue along to their tech team. But, now, reading these reviews it looks like this issue has been happening for months. This is completely unacceptable. I have money strictly for Good Uncle through my University that I am not able to use. What a waste. Get it together. ### 1/5 — Good food. Horrible app. *2021-02-03, version 5.3.0* Let me start by saying this is a good concept and the food is very good. However, your app has been consistently glitchy for over a year now and it’s driving people away. I’ve had friends unable to use the app due to it not taking their credit card. I’ve had friends place deliveries that never came. I’ve been unable to purchase items simply because sauce is required for meals and the truck was out of SAUCE, despite the dish itself being stocked!! Right now, I am unable to add items to my cart, so I can’t buy anything to eat tonight. Disappointing. Get it together. ### 1/5 — Incorrect Location, No Mask *2020-11-13, version 5.1.0* My driver was not at the correct location and the driver was not wearing a mask. bad. do not recommend. ### 1/5 — Doesn’t work *2020-10-25, version 5.1.0* The app doesn’t let me log in and the developers won’t respond to my email asking for help ### 1/5 — Wish I could give it 0 *2020-09-24, version 5.1.0* Once downloaded it could not find my location even when manually putting in address it always thought I was in NC for some reason. DO NOT DOWNLOAD!!!’ ### 1/5 — No gps *2020-09-03, version 5.0.0* Food is mid. Hard to find food because there is no gps. ## Most praised reviews (10 highest-rated) ### 5/5 — Food *2022-11-02, version 7.0.0* Driver was super friendly and efficient with the order. Would definitely recommend to others if they want quick and tasty food. ### 5/5 — Great People, Great Food *2020-10-10, version 5.1.0* good food every time, always fresh! if you order food request john he's the man on god! he’s on point every time ### 5/5 — Satisfied! *2019-12-10, version 4.3.0* Very fast delivery, ready within 5 minutes of ordering ### 5/5 — Delicious Food *2019-12-05, version 4.3.0* Got the jerk chicken bowl and artichoke dip, extremely tasty ### 5/5 — Best food app *2019-10-25, version 4.1.0* Better than doordash, grubhub, postmates, etc. their delivery vans have ovens? what beats that ### 5/5 — Good food. *2019-02-24, version 3.1.0* Very good food. Fast delivery to the University of Maryland. All around great experience I highly recommend ### 5/5 — GoodUncle GoodFood GreatService *2019-02-03, version 3.1.0* My usual order from GoodUncle starts with the idea that I want something fast, the more I scroll through their intelligently chef crafted meal items the more my cart fills. After ordering, my meal is delivered and I am satiated within minutes. I have never been disappointed by the quality nor the service. My meals have always been delivered with a smile and in time. Keep up the great work and quality GoodUncle! I love the photography inside the app. It looks natural but doesn’t lack substance or style and sets the mood for what always proves to be a great customer experience. ### 5/5 — Love this company! *2018-10-31, version 3.0.0* App is easy to use. Drivers are amazing and so friendly. Food is fabulous. Good uncle is the bomb! ### 5/5 — Amazing quality and service *2018-10-31, version 3.0.0* This is a hungover persons DREAM COME TRUE. Food was so good, and got it in 20ish minutes. Order Good Uncle. Right now. ### 5/5 — So fast...so hot right now *2018-10-31, version 3.0.0* I ordered some chicken fingers last night and scheduled for a pickup 15 minutes from when I ordered. The fingers were there in 8 minutes and I may have finished them within approximately 2 minutes. Going from sitting on my couch hungry to full and happy on my couch in 10 minutes...that experience can’t be beat! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*