# GoodLeap Home — user reviews > 71 indexed App Store user reviews of GoodLeap Home by GoodLeap, LLC, rated 4.80/5 from 3,547 ratings. - Source: https://appshunter.io/ios/app/goodleap-home/id6502463292/reviews - App overview in markdown: https://appshunter.io/ios/app/goodleap-home/id6502463292.md - Rating breakdown: 5★ 3,104 · 4★ 283 · 3★ 54 · 2★ 13 · 1★ 93 ## What do users think of GoodLeap Home? Overall sentiment: negative **Pros** - 🚀 Easy to use app - 💡 Innovative features - 👍 Intuitive user interface **Cons** - 🐛 Frequent app crashes - 🔒 Security and privacy concerns - 💰 Overpriced products and services - 🤖 Poor customer service and support **Commonly reported bugs** - Unable to input email/user information - Keyboard issues and usability problems **Most requested features** - Improved energy dashboard - Ability to increase autopay amount - Better app stability and performance ## Newest reviews (13 of 71) ### 2/5 — They do everything to stop you paying no interest!! *2026-07-03, version 1.5.2* They will not allow you to schedule custom payments in order to pay off your balance in time per the 0 interest advertised! You have to do it manually every month, or the minimum every month! Shady! ### 3/5 — Don’t change your number, EVER *2026-06-04, version 1.4.2* Months have gone by. I called the techs every month. My number is still not updated. I cannot pay. Every month I have to call in my bill and it’s the same thing. Update number, update the app. Do you have our new app. Ye yes yes. And still I cannot pay. This is a horrible service ### 1/5 — Bad Payment Scheduler *2026-04-29, version 1.3.10* This app won’t let you change your automatic payments or schedule payments ahead of 30 days. This is intentional because I’m on a loan that has 0% interest for 12 months. They do this so that I hopefully forget to make my payments and then have to jump up to the higher interest rate. It is very inconvenient and manipulative. ### 4/5 — Help *2026-04-28, version 1.3.10* This app won’t connect to my solar edge app like it’s offered on your app. ### 1/5 — Profile change *2026-04-21, version 1.3.9* You won’t allow me to change my email ### 1/5 — Latest update notes lie. No help. Horrible customer service. *2026-03-27, version 1.3.7* From the latest app update notes. “This update includes improvements to biometric login, email verification, and payments — making the experience faster and more reliable for all users.“ There were no updates to payments. You STILL CANNOT adjust autopay. It’s stuck at the base payment. Previous review: You can’t increase autopay payment amounts. It’s stuck at a fixed rate. When you select help for payment issues in the app it tells you to look at the FAQ which is of absolutely no help at all. ### 1/5 — Shady business? *2026-03-14, version 1.3.6* There is no option for making payments larger than the regular payment except for making a scheduled additional payment to be made on the regular payment date. However, if you don’t make the additional payment amount equal to or larger than the regular payment amount, you’re in jeopardy of them applying only the “additional” payment, thereby resulting in an underpayment and consequential penalties. Another issue is that they don’t always apply the payment on the scheduled payment date. Thus, a payment scheduled for a Friday may not be credited until the following Monday or even later if that Monday falls on a holiday. In this instance, they charge extra interest for the days between the payment date and the date that they credit the payment. It’s a very greedy practice. One that makes me wonder if it is even legal It seems like a very shady business practice. ### 1/5 — Can’t do nothing *2026-02-18, version 1.3.4* All it’s good for is tracking your solar. Can’t do nothing else. Have to always call for help with anything else. ### 1/5 — No help. Horrible customer service. *2026-02-03, version 1.3.3* You can’t increase autopay payment amounts. It’s stuck at a fixed rate. When you select help for payment issues in the app it tells you to look at the FAQ which is of absolutely no help at all. ### 1/5 — Look elsewhere *2026-01-30, version 1.3.2* Greedy bastages with the worst excuse for customer service. Don’t expect any help when they “accidentally” take more money than you owe. And don’t reply telling me to call customer service, I’m done with their BS. ### 1/5 — App *2026-01-14, version 1.3.0* Setting up your app is impossible to deal with you. Can’t see what you’re typing in. If you make a mistake in the email. It cannot be adjusted. Can’t be corrected. So I’m deleting this app. Thank you. ### 1/5 — App doesn’t work *2026-01-10, version 1.3.0* Why does this app not work? ### 1/5 — Terrible financing and lack of info *2026-01-02, version 1.3.0* Impossible to set up payments other than the bare minimum, but you must do so in order to reduce your apr. Making additional payments is difficult and it’s hard to find the payoff balance. Do yourself a favor and pay for your item outright. Both the app and the company are terrible. ## Most critical reviews (10 lowest-rated) ### 1/5 — Ever since the new app *2026-08-11, version 1.6.5* I have had nothing but frustration with the app and the company. I regrest ever doing business with them if their plan was to create this app to penalize customers who pay early and decrease the security of their data and information. ### 1/5 — Locked auto pay to fixed amount *2026-08-07, version 1.6.5* The app and terms work together to try to force you into hitting the predatory interest rate beyond the promotional period. I tried to schedule the automatic payments myself to make the amount to burn down the loan in the promotional no interest period and it locks you out of scheduling payments beyond the current and next month. Scummy app, scummy company. There’s no reason to operate this way in 2026 other loan apps have the decency to allow the user to schedule their own payment amount. Setting calendar reminders and knocking this out ahead of schedule. Never doing business with this company ever again. This review will probably be drown out by fake 5 star click farm reviews but I hope at least one person reads this… ### 1/5 — I would rate 0 if I could *2026-07-31, version 1.6.2* We paid off on time to a $0 balance, and Good Leap added a $40 past due note to our account. I will never recommend this company to anyone. They are deceptive and fraudulent in my opinion. ### 1/5 — Great app, questionable business *2026-07-14, version 1.5.2* This app was exceptionally helpful in allowing me to see the loan terms of my loan, which came with a one-year introductory offer. That proved very helpful because despite that offer, documented in the app and in all materials I had received, Goodleap attempted several times to make me pay interest despite my paying off the loan within the introductory period. If you use Goodleap, use this app. Also, if you use Goodleap, keep both eyes on them because if my experience is any indication, they may try to charge you on a loan despite it being paid off. ### 1/5 — App *2026-06-27, version 1.5.2* The goodleap app does not refresh. It also doesn’t sync with the enphase app. ### 1/5 — Rip off *2026-06-13, version 1.4.3* No transparency in app not enough detailed information. Takes 2 months to post transactions for it to appear so you can see it. Scam worst than same day loan. Wish I just paid up front with my credit card. ### 1/5 — Create an account *2026-06-01, version 1.4.2* App wont work they keep saying give it a few days. If I create my account it should work immediately so I can make payments immediately ### 1/5 — Doesn’t work *2026-05-29, version 1.4.2* Fix your app ### 1/5 — I am forced to babysit the account *2026-05-10, version 1.3.11* I want to change autopay’s minimum due amount, but I can’t. Additional payment cannot be scheduled beyond 30 days from now. I am forced to babysit the account. Everyone, avoid GoodLeap if you can or you’ll pay $$$$$ extra over the life of the loan. ### 1/5 — Dangerous app *2026-05-03* It never asked me for my login information that I have been using for years - instead it asked me for some personal information and said it was “finding” my account (strange, since it never even asked for my login i formation and my account was not missing… ) then it gave me access to the account of someone I do not know who has a yahoo email account. I have never had a yahoo email account. I closed the app immediately because i do not want to access to someone else’s account - i was just trying to pay my bill. Their customer service closes at 3pm for some reason - must be nice! But its not so good if you are a customer who needs help because they gave you someone else’s account. **Developer response:** Thank you for bringing this to our attention, and we're sorry for the experience you had. We'd like the opportunity to look into this further. If you're willing, please send us a few additional details, including the phone number and email address tied to your account, at appfeedback@goodleap.com so we can look further into this. Thank you again for reaching out and for giving us the opportunity to improve your experience. ## Most praised reviews (10 highest-rated) ### 5/5 — Solar *2026-06-17, version 1.5.0* Great investment!! ### 5/5 — Retired *2026-05-21, version 1.3.11* Great company great customer service and great product. Really great installers ### 5/5 — SunnyMac *2026-03-30, version 1.3.8* So far I am very satisfied with all the people who work for this company. They are always willing to help you and do what they can to solve with whatever issue or questions you have. I would recommend this company to anyone who is interested but still have questions or not sure. ### 5/5 — GoodLeap *2026-03-07, version 1.3.5* Like the added Feature of the GoodLeap Home Access ### 5/5 — Great way to pay off new heat and air *2026-01-09, version 1.3.0* So easy using GoodLeap to pay off new heat and air. Have the payments drafted and no worries about when to pay. ### 5/5 — Very pleased *2026-01-07, version 1.3.0* Great company ### 5/5 — Great people to work with *2025-12-22, version 1.3.0* I bought all new windows for my house with the help of GoodLeap. They have been very easy to work with and the 2 times i called them, i got a real person who answered the phone, which today anyway, hardly EVER happens. My questions were answered promptly and both people were polite and helpful. I have had no issues with them at all, and would definitely recommend them to my friends, family or anyone else. I didn’t know this until recently, but they also do home loans, so if i decide to do one of those this year they’ll be one of the first i call for help! ### 5/5 — love the app *2025-10-23, version 1.2.13* the app is so professionally set up! ### 5/5 — App Errors When Loading Payment *2025-10-01, version 1.2.13* No matter what I try the payment information and attempts to enable autopay crashes the app or results in an error. Please fix this as it is a pain to try and pay any other way. ### 5/5 — Need to update my account *2025-09-08, version 1.2.10* App I have to navigate better… Thanks --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*