# GoodSAM Responder — Tasking/Alerting/Dispatching

> Emergency response and volunteer deployment system for skilled individuals and organizations. (iPhone/iPad app by GoodSAM.)

- Source: https://appshunter.io/ios/app/goodsam-responder/id815154202 (this page in markdown: same URL + `.md`)
- Developer: [GoodSAM](https://appshunter.io/developer/814827982)
- Category: Health & Fitness, Lifestyle
- Price: Free
- Rating: 4.40/5 from 16 App Store ratings · 134 written reviews indexed
- Age rating: 12+
- Requires: iOS 11.0 · 80 MB
- Languages: American English
- Released: 2014-02-23
- Data updated: 2026-08-29
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/goodsam-responder/id815154202/reviews.md

## What is GoodSAM Responder?

The GoodSAM Responder App is a professional deployment system used by Emergency Services around the world and the National Health Service in the UK.

GoodSAM provides a range of solutions connecting those with specific skill sets to those in need, for example:

-       GoodSAM Cardiac: This system is used by ambulance services to alert those trained in resuscitation (e.g. off duty paramedics, nurses, doctors, police and fire staff) to those nearby who are likely to be in cardiac arrest. This system has saved many lives around the world.

-       GoodSAM Volunteer Response: GoodSAM is a platform used by the NHS and 3rd sector organisation such as the Royal Voluntary Service and British Red Cross to deploy volunteers to those in need. At the current time this is coordinating the 750,000 NHS Volunteers to help those isolated in the Coronavirus crisis.

-       GoodSAM Pro: This is a professional dispatch system for community first responders and the emergency services.

 
The App utilises the latest in location technology and has many advanced features including a built in “radio” (Buzz) function so you can communicate with surrounding colleagues.

The GoodSAM platform has saved hundreds of lives and helped many thousands of people around the world. If you can help your community, please download the App and register under your parent organisation (or get your parent organisation on board if they are not on!).

Visit www.goodsamapp.org for more information.

Please download the App and join our global community. 

Our Apps rely on location services for navigation and position updates. Please note continued use of GPS running in the background can dramatically decrease battery life.

## Key features

- Cardiac arrest alerts for trained responders
- Volunteer deployment for NHS and charities
- Professional dispatch for emergency services
- Advanced location technology
- Built-in communication (Buzz function)

## What do users think of GoodSAM Responder?

Overall sentiment: mixed

**Pros**

- 💚 Life-saving emergency response capability
- 🚀 Quick alert notifications for cardiac arrests
- 🗺️ AED location mapping and visibility
- 👍 User-friendly interface for experienced users
- 🤝 Strong sense of community and helping others
- 📍 Real-time location tracking for responders
- ✅ Easy report submission after incidents
- 💪 Empowering volunteers to make immediate impact
- 🎯 Effective integration with emergency services
- ⭐ Proven track record of saving lives

**Cons**

- 🐛 Difficult to use during high-stress emergencies
- 🔔 No clear notification when stood down
- ⏱️ Delayed alerts (often at 2-minute mark)
- 🗺️ Map disappears without explanation
- 🔋 High battery consumption from constant location tracking
- ⚠️ Inaccurate location information provided
- 🌍 Limited geographic coverage (gaps in Australia, Wales, US)
- 🔐 Excessive permission requests (all photos access)
- 📱 Outdated and clunky UI design
- 🚨 Notification system inadequate for Apple Watch
- ⏳ Slow and unreliable verification process
- 🐛 Registration process frequently fails or freezes
- 🔄 Confusing task acceptance and completion workflow
- 📍 Location-based alerts sent too far away from user
- ❌ No 'did not attend' or 'help not needed' button

**Commonly reported bugs**

- Registration page freezes or fails to progress
- Cannot upload certification documents
- Occupation field defaults to paramedic and won't change
- License expiration date field reverts to previous question
- App crashes frequently
- Alerts not received despite enabled notifications
- Alerts continue after being stood down
- Alerts sent to wrong responders or duplicated
- Location coordinates show as 0.000 by 0.000
- Responder not shown on map as nearest responder
- Verification process stalls indefinitely (months)
- App won't alert even with correct settings
- Alerts received when marked off-duty
- Task acceptance prompts repeat multiple times
- Simulation alarms won't trigger in rural areas
- Actions tab doesn't populate after accepting notifications
- Map accuracy issues (pin location incorrect)
- Time display format inconsistencies (24-hour vs 12-hour)
- App won't switch off even when off-duty

**Most requested features**

- Automatic availability/unavailability scheduling (set duty hours)
- Clear 'stood down' notification alert
- 'Arrived on scene' button to silence siren
- Live map view after accepting incident
- Full address display instead of map pin only
- Apple Watch integration with loud alerts
- ID cards and safety vests for responders
- Responder identification badges or lights for traffic
- Pop-up information from 000 call taker (hazard warnings)
- 'Did not attend' option in report form
- 'Help not needed' or 'cancel alert' button
- Handover/end alert button when ambulance arrives
- Better incident visibility and bolder alerts
- Extended response radius (10km for rural areas)
- Chronological ordering of future tasks
- More specific task feedback options
- Responder status visibility (distinguish trained professionals)
- Individual photo permission instead of all photos access
- Battery optimization improvements
- Expanded geographic coverage

## Recent user reviews (10 of 134)

All indexed reviews: https://appshunter.io/ios/app/goodsam-responder/id815154202/reviews.md

### 5/5 — This app saves lives.

*2026-07-30*

This app is brilliant, I have responded to a few alerts and mostly it is just drunk or homeless people off their face. However, I have also been to incidents where the early actions or help app users have administered has saved people’s lives. Absolutely brilliant, cannot sing its praises enough.

### 5/5 — Blessed to be there

*2026-07-13*

I had the privilege of providing life saving CPR. I was only aware of the situation by the Responder App. 

I now catch up for coffee regularly with my newfound friend.

### 5/5 — Just remember you have done your best

*2026-06-27*

End of the day it’s someone’s loved one , It’s hard but well worth it.

### 5/5 — First aid help GB

*2026-06-25*

I think GoodSam is an absolutely amazing initiative which should be rolled out right across Australia, if someone is in the position to help someone else out maybe on the worst day of their lives and help them in a situation where it could be life or death then I am privileged to be that person. I’d love to see more people sign up to this 
We’re here to look after each other.. GB

### 5/5 — Available

*2026-06-24, version 13.5*

What a shame that you never ever get any calls.
I used to respond daily to GP surgery referrals and social care responses.
But, never ever CPR or Cardiac Arrests.
Trained and carry a Defibrillator & First Responder kit.

### 5/5 — Revolutionary!

*2026-06-13*

That being said, it would be great to get information on what I’m showing up too, anaphylaxis, cardiac arrest, symptoms, etc. if there is anyone there and what dangers await? I was sent to a person having anaphylaxis and they had been waiting an hour for an ambulance. Since it didn’t say what I was responding too, I did not have an EpiPen on me. Let alone almost 50% of people don’t carry an epipen or it is expired from many years prior. There should be more information and support for Responders. That being said Identification as well. Like an ID card as I’ve helped Police numerous times and to them you just look like a regular person.

### 5/5 — Impactful

*2026-06-04*

Easy to use, we all need people on their for our friends and family. I’ve been to a few events and helped out

### 5/5 — Phenomenal service

*2026-05-11, version 13.5*

I am so pleased that this app, together with training from SWAST, means that my fellow CFRs and I can offer 24/7 coverage in our rural area for the most serious incidents.

### 1/5 — Keeps flipping me out.

*2026-04-21, version 13.5*

Every time I go into this app to try and register, I get halfway through and it flicks me out. It doesn’t store the information I have already provided, I have to start from scratch. Therefore, I just haven’t.

### 3/5 — Does not work

*2026-04-04*

App does not work. Will not allow me to login after providing all details. What is the point of an app to find life saving equipment in which you are required to have a lengthy login process that doesn’t actually work. Time waster and dangerous in a real life resuscitation event

## Frequently asked questions about GoodSAM Responder

### What does the GoodSAM Responder app do?

The GoodSAM Responder app is a professional deployment system designed to connect individuals with specific skills to those in need. It facilitates emergency response for cardiac arrests, coordinates volunteers for organizations like the NHS, and provides dispatching capabilities for professional emergency services.

### What are the key features of the GoodSAM Responder app?

Key features include alerts for individuals trained in resuscitation during cardiac emergencies, a platform for deploying volunteers to assist those in need, and a professional dispatch system for community first responders and emergency services. It also utilizes advanced location technology and includes a built-in communication function.

### Is the GoodSAM Responder app free to use?

Yes, the GoodSAM Responder app is free to download and use. The provided information indicates it does not have in-app purchases or ads, suggesting a completely free model for users.

### What kind of devices is the GoodSAM Responder app compatible with?

The app relies on location services for navigation and position updates, indicating it is designed for mobile devices that support GPS functionality. While specific operating systems aren't mentioned, it's typically available on iOS and Android platforms.

### Who would benefit from using the GoodSAM Responder app?

The app is beneficial for off-duty paramedics, nurses, doctors, police, and fire staff who can assist in cardiac arrest situations. It also serves volunteers coordinating with organizations like the NHS and professional emergency services requiring a dispatch system.

## Version history (last 5 releases)

### 13.6 — 2026-08-11

We have refreshed the GoodSAM Responder App to help you respond faster and with more confidence.

- New alert sounds and tones, so you know the moment you are needed
- A cleaner, more intuitive experience throughout the app
- New, clearer icons for responders and emergency kits, making the map easier to read at a glance
- Live video sharing direct from the app, for organisations using GoodSAM's video engine
- A new responder ID, shown when you are alerted, displaying your name and the name of the organisation alerting you
- Squashed bugs, security updates and under the hood engineering improvements

Thank you for being part of the GoodSAM Community!

### 13.5 — 2026-02-10

Behind the scenes updates and improvements in preparation for new functionality.

### 13.2 — 2026-01-18

1) Enabling organisations to design and integrate their own survey/follow up questionnaires.
2) Enabling organisations to build their own activity outcomes.
3) Various UI improvements.

### 13.1 — 2025-12-31

We are pleased to announce the introduction of AI Scribe, a new capability within the GoodSAM AI module that enables organisations to generate AI-supported documentation directly from in-person interactions. AI Scribe uses advanced transcription and language modelling to create accurate, structured draft documents, significantly reducing administrative effort.

### 13 — 2025-12-09

NHS Single Sign-On Update – Improved and streamlined NHS login for a smoother, more secure experience.
Introducing The Hub – A new central place to send various invite types and easily collect media.
Activities Tab Enhancements – View scheduled activities and complete reports directly within the app.
General Improvements – Minor updates and performance enhancements throughout.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*