# Goosehead Insurance — user reviews > 47 indexed App Store user reviews of Goosehead Insurance by Goosehead Insurance, Inc, rated 3.90/5 from 96 ratings. - Source: https://appshunter.io/ios/app/goosehead-insurance/id6553995373/reviews - App overview in markdown: https://appshunter.io/ios/app/goosehead-insurance/id6553995373.md - Rating breakdown: 5★ 69 · 4★ 0 · 3★ 2 · 2★ 3 · 1★ 22 ## What do users think of Goosehead Insurance? Overall sentiment: mixed **Pros** - 👍 All policies in one place - 👍 Easy to use interface - 👍 Convenient access to information - 👍 Quick ID card retrieval - 👍 Simplifies insurance management - 👍 User-friendly navigation - 👍 Helpful for policy details - 👍 Great for viewing coverage limits - 👍 Easy login without passwords - 👍 Good for managing multiple carriers - 👍 Useful for policy updates - 👍 Provides policy renewal information - 👍 Great technology for brokers - 👍 App is constantly improving **Cons** - 🐛 Chat issues (freezing, covering prompt) - 🐛 Long wait times for agents - 🐛 Agents disconnecting chats prematurely - 🐛 Inability to perform key actions (add/remove vehicles, pay premiums) - 🐛 Difficulty finding billing/payment/renewal support - 🐛 Login problems (unclickable boxes, account not found) - 🐛 AI chatbot not understanding common requests - 🐛 No option for filing claims - 🐛 App is buggy and in development - 🐛 State list not in alphabetical order - 🐛 No estimated wait time for chat support - 🐛 Frustrating user experience - 🐛 App doesn't recognize policies - 🐛 Directed to use carrier's app - 🐛 No live person option for support - 🐛 Useless app for some users **Commonly reported bugs** - Login box is unclickable - App freezes or keyboard covers prompt on iPhone - App icon badge shows notifications that aren't visible - Chat ends prematurely - App taken back to login page after notification - AI chatbot does not understand common requests - App does not recognize policies - Unable to log in - Account not found when logging in with policy email **Most requested features** - Ability to add/remove vehicles - Ability to pay premiums - Improved AI chatbot understanding - Option to connect with live agents easily - Clearer indication of chat wait times - Ability to file claims online - Better organization of state lists - More comprehensive support options ## Newest reviews (10 of 47) ### 2/5 — Options with no actions *2026-07-19, version 2.3.2* Why are there even options to “add/remove” a vehicle if you can’t even do this within the app? This app seems more or less useless ### 3/5 — Meh! So-so app *2026-06-04* Can’t figure out banners and badges. The app icon has a badge indicating two notifications, but I can’t find them in the app. Also, can’t find any billing/payment/renewal support in app. Might be there, but don’t know where. ### 2/5 — Chat ended prematurely *2026-04-13, version 2.0.1* Agent ended chat and referred to a phone number before giving me the opportunity to verify the end of our discussion. Very annoying. Do better. ### 3/5 — Chat Function Cons *2026-01-05* It’s nice to be able to see all of your policies in one place but I tried using the chat function 3 different times and each time I had to wait 20 minutes to get someone to assist me and if I didn’t respond within 3 minutes they would leave the chat. ### 5/5 — Extremely Useful *2025-10-06, version 1.6.1* Great resource! ### 5/5 — Great app! *2025-10-06, version 1.6.1* Everything I needed for all of my insurance policies in one place. Excellent resource! ### 5/5 — Incredible! *2025-10-06* Easy to use, makes insurance simpler and saves me time when trying to get the information I need! ### 5/5 — Awesome *2025-10-06, version 1.6.1* Even though this app is new it is getting better every day!! Awesome app! ### 5/5 — Great app *2025-10-06, version 1.6.1* Love the app and how easy it is to use ### 5/5 — Insurance Simplified *2025-10-06, version 1.6.1* This makes my insurance simple and all in one place. Love this app! ## Most critical reviews (10 lowest-rated) ### 1/5 — Can’t sign in *2026-07-09, version 2.3.1* On the log in screen the log in box is tucked in where you can’t click on it to download. Seems like the tech on this tool needs more attention. ### 1/5 — Chat broken, company broken *2026-06-27, version 2.2.2* When using this app on the iPhone, it freezes or the keyboard covers up the prompt and you cannot see what you are typing. As if it wasn’t bad enough you cannot get anyone at Goosehead to answer texts, emails, or online forms. DO NOT use their app or use them as an insurance broker. ### 1/5 — Takes forever to connect to an agent *2026-02-18* I exited the app like it said I could and I’d be notified when an agent was available. I was notified but when I clicked it, I was taken back to the login page and lost connection to the agent. It took almost 45 minutes from the time of the request to get a notification that an agent was available. ### 1/5 — No service *2026-01-28, version 1.9.1* Non existent service team, only AI chat option. Impossible to work with. ### 1/5 — AI Chatbot *2026-01-27* I have attempted to get my policy declaration page through the new AI chatbot. When I ask it “please provide my declaration page for my policy”, it responds that it does not understand my request. I imagine my request is the most common. You have eliminated the ability to call a live person and I now cannot access my insurance documents. ### 1/5 — Useless App *2026-01-14, version 1.9.1* This app is absolutely useless. I even chatted with a rep using the app regarding the lack of features and they confirmed that right now it is buggy and still in development. You can’t even pay your premium with this app. ### 1/5 — Completely Worthless *2025-12-15* Functions as a means to get a policy number but that’s where it stops, and that info is available in the app of your actual carrier. Used chat to try and file a claim and the rep that answered after the AI response nonsense said “I can help you with that” and then immediately said “I can’t take claims online so call this number…” and disconnected the chat. ### 1/5 — Horrible app *2025-11-11, version 1.8* Horrible app the chat never works takes forever to load. ### 1/5 — No option for claims *2025-10-09, version 1.6.1* There is no option to make or follow up a claim. The chat agents are so helpless. They just simply said we don’t know ### 1/5 — Doesn’t recognize policies. *2025-10-06, version 1.6.1* You try to chat to get logged in and have policies added. Takes forever for service agent to come on and then they immediately end the chat before you can respond. ## Most praised reviews (10 highest-rated) ### 5/5 — Very convenient *2026-05-11, version 2.1.1* I love being able to see all of my policies in one place. ### 5/5 — Charles H *2026-05-06, version 2.1.1* Outstanding group of individuals working together for the customer. 100%Rs!!! And without a doubt the best insurance team I’ve ever been with. ### 5/5 — App review *2025-10-20, version 1.7* I was able to see my policies all in one place. Thanks!!! ### 5/5 — Been working great for me *2025-10-07* The app has been easy to use with the team constantly ready to receive and apply feedback to make it better. It has made my insurance experience a lot better! ### 5/5 — All My Insurance in 1 Place! *2025-10-06* Have been using this app for 6~ months and it is so helpful and useful. No matter the insurance carrier, I can see all of my policies with Goosehead in one place (don’t need an app for every carrier - Progressive, Travelers, Mercury, etc.). I can chat directly in the Goosehead app with a licensed customer service agent and request updates to policies (ie. vehicle change) or docs (ie. home dec page for a re-fi). Best part has to be me always being in control and never in the dark. I see how many days until my policies are renewing and the current coverage limits. Login is the easiest thing ever using my cell phone #, no saving passwords. ### 5/5 — Bill *2025-10-06, version 1.6.1* Awesome app to update policies and pull information quickly and easily ### 5/5 — Very easy to use! *2025-10-06, version 1.6.1* This is the best app for a broker I have ever seen. So easy to use and love having all my policies in one place. ### 5/5 — Easiest Insurance App *2025-10-06* By far the easiest app to use and find my policy documents. Took less than 45 seconds to find my auto ID Cards! ### 5/5 — Great app *2025-10-06, version 1.6.1* Love this app! So easy to use! So helpful. ### 5/5 — 11/10 *2025-10-06, version 1.6.1* Nothing but positive things to say about this app. Impressively built for customer satisfaction. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*