# GoPass — user reviews > 320 indexed App Store user reviews of GoPass by DART/The T/DCTA, rated 4.80/5 from 85,458 ratings. - Source: https://appshunter.io/ios/app/gopass/id673970506/reviews - App overview in markdown: https://appshunter.io/ios/app/gopass/id673970506.md - Rating breakdown: 5★ 77,044 · 4★ 4,760 · 3★ 1,619 · 2★ 533 · 1★ 1,502 ## What do users think of GoPass? Overall sentiment: neutral **Pros** - 🚀 Convenient ticket purchasing - 👍 User-friendly app - 🚀 Seamless trip planning - 🚀 Reliable service - 👍 Great customer service **Cons** - 🐛 Inconsistent ride times - 🐛 Unreliable route information - 🐛 Buggy app performance - 🔋 High battery consumption - 💰 Expensive fares **Commonly reported bugs** - Login/registration issues - Disappearing user profiles - Inaccurate route planning - Unreliable fare activation **Most requested features** - Live bus/train tracking - Ability to save favorite routes - Integration with Apple Wallet - Notifications for delays or service changes - Printable ticket receipts ## Newest reviews (15 of 320) ### 4/5 — Planning a trip should be easier *2026-08-05, version 4.12.0* When using the trip planner, it needs to be easier to use and also be more detailed and also the options of using rail only, I don’t want to ride a bus saying it will only take 1 minute and the details are very sketchy and confusing to understand. The whole “trip Planner” feature on this app needs to be revamped entirely. Currently, it’s telling me to ride a bus from Parker road station to Addison transit center, and the. Returns to Parker road via a bus route and the. It says “Red” then shows a walking person icon, then says “Green” but there aren’t any clear details on where to go next or what Direction or side of platform we need to be on for the next train arrival. Final destination is Fair Park starting out from Parker road station. Also, the rail system map doesn’t have details like what time of day and hours about the Orange line “peak times” it only says “weekdays only” serving Parker Road station all the way to LBJ/Central station. I’m assuming it’s during normal rush hour times but how do we know what time of day it starts and ends? Please review this with the app development team and contact me if you have questions! Thank you, Shawn Yonley US Air Force Veteran ### 2/5 — Senior rate pass *2026-07-23, version 4.12.0* Is the Senior Rate still available? The mobile app did not give me the option to purchase. ### 5/5 — Greatness! *2026-07-20, version 4.12.0* Such an AWESOME discovery! So convenient, clean & enjoyable EVERY ride!!! ### 3/5 — Outdated maps *2026-07-17, version 4.12.0* I was told that the routes were changed in April of 2026, but the information on the app doesn’t reflect that change. It’s very difficult to “plan a trip” without the correct information to go by. Please fix this ASAP! Also, the new routes are more harmful than helpful… ### 4/5 — Room for improvement *2026-07-16, version 4.12.0* The app serves it purpose cheaper to get a bus pass on here than it is to pay cash on the bus but it would be nice if it would update a little bit more frequently and it would be nice. There will see where the buses are located at. ### 2/5 — App sucks! *2026-07-15, version 4.12.0* When I put in a starting point from the dropdown options and select the end point from the dropdown options on two locations that are on the same Silver Line, it ALWAYS says that it can’t give me a schedule because of my connection… when there is no connection issue and I was able to buy my ticket online at the same time. As a result, I ended up getting to the station right after the train left and had to wait an hour for the next train. Had the schedule been shown, I would have planned my arrival at the station more accordingly. Next time…Uber. ### 5/5 — Easy to use *2026-07-15, version 4.12.0* Check schedule and buy the tickets ### 5/5 — MUST HAVE IN DFW AREA *2026-07-13, version 4.12.0* This app has been a game changer for me getting around, going to work, stores, and moving freely without paying an arm and a leg on uber or Lyft ### 5/5 — TRE *2026-07-11, version 4.12.0* The TRE conductors are the best! Freddy, Melissa, Dylan, Hunter, Devon, Clayton and Sal.. These people are professional, very nice and I wouldn’t ride without them. They valuable employees! ### 5/5 — Quick and easy *2026-07-09, version 4.12.0* Load a card to pay with, and this is easy peezy. But the trains need to show up on time. And customer service and safety is priority! Keep the DART at Dallas College North Lake & Irving/Las Colinas stops. Keep it safe. And thank you. ### 2/5 — Not reliable *2026-07-08, version 4.12.0* told me the incorrect stop twice in a row. i even tried to wave down the driver but they did not care ### 5/5 — Nice and easy *2026-07-08, version 4.12.0* This app is very fast, helpful when you need a month pass and very easy to use. ### 5/5 — Pass *2026-07-07, version 4.12.0* I love this app it is very convenient ### 2/5 — Apple Pay *2026-07-06, version 4.12.0* This app does not work well with Apple Pay. Tried multiple times and wouldn’t accept the payment until I input my card information in manually. ### 5/5 — Great *2026-07-06, version 4.12.0* Great ## Most critical reviews (10 lowest-rated) ### 1/5 — Lots of room for improvement *2026-08-21, version 4.12.0* Not intuitive, inaccurate travel times, silver line feels disconnected from other light rail lines ### 1/5 — What in the??? *2026-08-20, version 4.12.0* No wonder nobody rides this! You need a complete overhaul of this website and the app! I really wanted this to be simple. So confusing. ### 1/5 — First time, Apple Pay didn’t work *2026-08-12, version 4.12.0* This was my first time to use the app. It was fairly straightforward, but when I went to pay, it failed on Apple Pay I tried a couple of different cards that work just fine elsewhere and they all failed and ended up having to type in numbers and fortunately, I would have done it well in advance, but shouldn’t be that hard ### 1/5 — So stupid i can’t fathom *2026-07-19, version 4.12.0* so completely non user friendly, we are missing the world cup final because of how useless and confusing the app and the dart line is ### 1/5 — . *2026-07-16, version 4.12.0* Keeps on asking for a review it’s so annoying ### 1/5 — No autofill for credit card *2026-07-05, version 4.12.0* Title ### 1/5 — Unreliable *2026-07-03, version 4.12.0* its works to a point but even with uber and lyft agreements turned on its unreliable you don’t know when your gonna get anywhere you could get a ride and be waiting anywhere from 5 minutes to 1 hr 30 don’t count on this app if you need to be anywhere important more than likely you’ll be late ### 1/5 — Invalid app bug fix *2026-06-27, version 4.12.0* Crashes ### 1/5 — Racist *2026-06-25, version 4.12.0* They intentionally dont check people of color. Only whites get their tickets checked. All the homeless they let smoke on these trains but they’ll kick you off for not having the app ready when they enter the car. their bodycams make them feel invincible. ### 1/5 — Asks too often for reviews *2026-06-24, version 4.12.0* Nothing wrong with app. Except for this pick me desperation. ## Most praised reviews (10 highest-rated) ### 5/5 — Great App *2026-08-17, version 4.12.0* Works Really Good Every Time ### 5/5 — Apple Pay *2026-08-15, version 4.12.0* It needs to be automatic, it always declines ### 5/5 — Actually impressed *2026-08-11, version 4.12.0* Love the app. Took the guesswork out! I’m grateful for public transportation. ### 5/5 — Buying a pass *2026-08-07, version 4.12.0* Easy Peazy ### 5/5 — Dart GoPass *2026-08-06, version 4.12.0* Very Convenient ### 5/5 — Love the app *2026-08-05, version 4.12.0* I love the dart app because it so convenient and easy for booking a ride. ### 5/5 — Ease of use! *2026-08-04, version 4.12.0* Easy to use app and very user friendly! ### 5/5 — Best way to DFW *2026-07-25, version 4.12.0* Absolutely the best way to get to DFW Airport. No traffic, faster, cheaper & will always get you there on time, regardless of traffic conditions. It’s a No Duh! ### 5/5 — Convenient *2026-07-23, version 4.12.0* I often ride to DFW for my USO volunteer service. Having the GoPass app makes it so much easier to get a ticket. It was a hassle buying a ticket from the machine. ### 5/5 — Super convenient *2026-07-20, version 4.12.0* I’ll never have to “burn” my vehicle to work again unnecessarily… Thanks Dart --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*