# Gopuff - Grocery Delivery — user reviews > 4,379 indexed App Store user reviews of Gopuff by Gopuff, rated 4.80/5 from 258,222 ratings. - Source: https://appshunter.io/ios/app/gopuff-grocery-delivery/id722804810/reviews - App overview in markdown: https://appshunter.io/ios/app/gopuff-grocery-delivery/id722804810.md - Rating breakdown: 5★ 236,211 · 4★ 8,792 · 3★ 2,851 · 2★ 1,811 · 1★ 8,557 ## What do users think of Gopuff? Overall sentiment: neutral **Pros** - 🚀 Fast and convenient delivery - 👍 Wide variety of products - 💡 Helpful for people with disabilities or mobility issues - 🚀 Quick delivery times - 👍 Friendly and responsive customer service - 💡 Offers alcohol delivery - 👍 Affordable delivery fees **Cons** - 🐛 Inconsistent delivery times - 🐛 Missing or incorrect items in orders - 🐛 Rude or unprofessional delivery drivers - 🐛 Buggy app with glitches - 💰 Overpriced items compared to retail - 🔒 Concerns about driver access to customer information - 🐛 Difficulty reaching customer support **Commonly reported bugs** - App crashes or freezes - Delivery status not accurately reflected in app - Incorrect inventory/out-of-stock items not communicated - Payment issues and unauthorized charges **Most requested features** - Add ability to contact/track drivers - Improve rewards/loyalty program - Expand delivery coverage to more areas - Offer more healthy/fresh food options - Add ability to cancel orders after placement ## Newest reviews (14 of 4,379) ### 2/5 — Waited for 4 hours and no order *2026-08-18* This is my second time ordering from here and I ordered Starbucks which they state they have open 24/7. I placed my order at 9:53 pm, it is currently 1:51am and I am yet to recieve a delivery and I contacted the driver and no response was provided. I contacted support after 2 hours and they gave me $5 in go puff credit😂. They said my order was picked up and out for delivery by 10:35 yet I couldn’t even see any updates all I saw was ‘grabbing your bag’. Then I contacted support another hour later and was told my order was in progress and still not finished and that no delivery partner has my order. They said because it’s an active order that the status can bounce between steps?? Which is funny because they preach live updates yet they’re inaccurate. I asked support if I can just cancel my order but apparently they can’t help me unless it’s delivered or canceled. Yet I can’t even cancel the order on the app and apparently nor can they. All I’m being told is that I have to wait and continue checking the order status page. At this point I don’t know what to do, it’s been 4 hours now and I have not been able to see any updates besides “grabbing your bag”. I’m never purchasing anything from here again this was a very disappointing experience. All I wanted was my Starbucks 😫! **Developer response:** This isn’t the experience we aim for. Please contact us at http://link.gopuff.com/account-help so we can help. ### 5/5 — Love it *2026-08-13, version 12.17.20* They’re always there, they always have everything. ### 5/5 — Best *2026-08-13, version 12.18.0* I love Gopuff. They always bring my orders correct and everything’s always on time or even earlier. I love this app. It is the best app. ### 5/5 — A note though *2026-08-13, version 12.17.20* My only problem is that the “concierge support” chat screen never shows up. I got an entirely inedible bag of melted chocolates the other day. Tried to connect. I eventually gave up trying because my time is worth more than a 5$ bag of sunflower butter chocolate. I get the VIP thing is a beta version. ### 5/5 — Happy person *2026-08-13, version 12.17.20* Love it!! ### 5/5 — Gopuff *2026-08-13, version 12.18.0* Very reliable ### 5/5 — Fast AF Service *2026-08-13, version 12.17.20* Love this app. ### 5/5 — Fast and easy! *2026-08-13, version 12.18.0* Five stars ### 5/5 — Delivery driver *2026-08-13, version 12.18.0* Sohail was an excellent delivery driver keeping me updated as to the time he would be with me ### 5/5 — go puff *2026-08-12, version 12.17.20* Great ### 5/5 — Impeccable *2026-08-12, version 12.17.20* My items arrived on time. I loved how I could keep track from the time it was picked up all the way until it was delivered! Great reward programs and promotions! Nb ### 5/5 — Perfect Timing *2026-08-12, version 12.18.0* Delivery is so fast, I LOVE IT!!! ### 4/5 — Highly recommended *2026-08-12, version 12.18.0* Been using Gopuff for sometime and its great and friendly to use. Competitive prices and deliver on time. Save my time to the shop. ### 5/5 — Always great experience *2026-08-12, version 12.18.0* Can’t say anything bad always on time and correct ## Most critical reviews (10 lowest-rated) ### 1/5 — missing item *2026-08-14, version 12.18.0* My order was sent with a missing item. It’s hard to speak with an actual human here. Zero contact information. Fishy. ### 1/5 — Item missing *2026-08-14* I have ordered for 2 grapes but i only got 1. Disappointed **Developer response:** Thank you for highlighting this issue to us, and we apologize for the inconvenience this has caused. Please feel free to contact us through your Gopuff app or click the direct link below for more assistance. https://help.gopuff.com/categories/customer-support/65f86c95e2c6870cf99488d7 ### 1/5 — Hate GP AI *2026-08-14, version 12.18.0* Oh my lord please do away with this AI thing you implemented ### 1/5 — Stole my money *2026-08-14, version 12.18.0* I was subscribed for a month, they took Money for a year and now I even can’t place order , because there some mistake lol! Never wanted to give me back my money, and then when I ask why I can’t place order they deactivated my account, I feel scammed for 76$! And I want my money back! ### 1/5 — Very disappointed *2026-08-14, version 12.18.0* Lazy non responsive asked driver to help change address refused to help me How disappointed in this service ### 1/5 — Untrustworthy drivers *2026-08-12, version 12.18.0* No matter what tip you leave these people steal what you order and go puff does nothing to help 1st and last time using I do not recommend I’m completely unsatisfied with this service ### 1/5 — New update SUCKS *2026-08-12, version 12.18.0* I am so annoyed they changed the layout of the app and you cannot change it back. I’ve stopped using the service entirely and plan on cancelling my yearly plan. Absolutely insane way to design an app - it’s not practical and way more difficult than it needs to be. Ya lost me! Bring the old app back or at LEAST make the new update OPTIONAL. Bc SOME OF US HATE IT!!!!!!!!!!!!!!!! ### 1/5 — Useless CS *2026-08-10, version 12.17.20* The Supv was a total clown ### 1/5 — Delivery drivers *2026-08-09, version 12.17.20* The delivery drivers absolutely suck. There also have been times I went to pick up and the location for pickup I was given was wrong. They used to be a good service. Now they don’t care who they hire and the drivers never follow instructions. Don’t ever add a tip until you’ve received your items. The nerve to automatically request a $10 tip BEFORE your drivers even deliver is insane. ### 1/5 — poor customer service *2026-08-09, version 12.17.20* customer service and support is terrible. they make it so difficult for a resolution when there’s an issue. i’d rather stick to other delivery services from now on ## Most praised reviews (10 highest-rated) ### 5/5 — 👍🏽 *2026-08-15, version 12.18.0* Always comes in clutch when I need snacks and drinks, wish there were more perks for the Fam. ### 5/5 — Always There *2026-08-15, version 12.18.0* Always on time ### 5/5 — “John, The Driver” *2026-08-14, version 12.18.0* Very Courteous and Smelled Real Good😘💕 ### 5/5 — Friendly *2026-08-14, version 12.18.0* Thank you GoPuff your drivers are awesome ### 5/5 — SO ESSENTIAL *2026-08-14, version 12.18.0* I love gopuff and have used it for years!!! Its amazing for when you are unable to leave the home or simply don't want to. ### 5/5 — Literally has anything you might need or want but can’t find anywhere else *2026-08-14, version 12.17.20* I been using Gopuff for a while (a few years 🤣, sponsor me) and I can honestly say, 5 Stars ! 💯 From lunch for work to groceries for the house, to even random things I might need in a pinch… Gopuff came in clutch ### 5/5 — Always fast and reliable *2026-08-14, version 12.17.20* Has amazing products the people that work are always friendly and fast. ### 5/5 — Service *2026-08-14, version 12.17.20* Always quick and fast ahead of time ### 5/5 — My go to *2026-08-14, version 12.18.0* Great variety and reasonable, competitive prices. 9.9 out of the time I have a great experience! My go to when it’s late and I have a craving and I don’t want to leave the house! Lol 5 ⭐️ ### 5/5 — Thank you *2026-08-14, version 12.17.20* I love it --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*