# Gorgias Helpdesk

> Unified mobile help desk for e-commerce customer support. (iPhone/iPad app by Gorgias Inc..)

- Source: https://appshunter.io/ios/app/gorgias-helpdesk/id1397660619 (this page in markdown: same URL + `.md`)
- Developer: [Gorgias Inc.](https://appshunter.io/developer/1380948847)
- Category: Productivity, Business
- Price: Free
- Rating: 1.60/5 from 77 App Store ratings · 102 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.1 · 38 MB
- Languages: American English
- Released: 2018-07-25
- Data updated: 2026-08-29
- Monetization: freemium
- User reviews in markdown: https://appshunter.io/ios/app/gorgias-helpdesk/id1397660619/reviews.md

## What is Gorgias Helpdesk?

The Gorgias mobile application gives you access to a true all-in-one help desk experience while at the office or on-the-go. View and respond to email, live chat, phone, Facebook, Instagram, contact us page through one unified, mobile platform so you can streamline your support tickets, saving you time and money.

From our mobile app, you can:

Provide Customer Service On Every CRM Channel

- Manage conversations from email, live chat, phone, and social in one helpdesk
- See the full customer live chat and message history across different channels in one view
- Provide support for multiple stores

Cut Customer Support Time In Half

- Respond instantly with live chat
- See customer support details and orders right next to the ticket
- Respond in one click using pre-made templates
- Use Macros (variables like order status, shipping date, etc.) to pre-fill answers

Gorgias is a help desk (help center or customer support) for Ecommerce stores that allows your customer service team to manage all of your support, customer service in one place. Top Shopify and Magento stores use Gorgias to reduce ticket first response time and increase the efficiency of their customer support teams.

## Key features

- Unified inbox for all channels
- View customer history across channels
- Respond instantly with templates
- Use macros for quick answers
- Support for multiple stores
- Access customer order details

## What do users think of Gorgias Helpdesk?

Overall sentiment: negative

**Pros**

- ✅ Desktop version works well and is feature-rich
- 📱 Basic mobile functionality available for reading tickets
- 🔄 Platform overall decent for customer service management

**Cons**

- 🐛 Text input jumps around and scrambles words while typing
- 🔐 Frequent unexpected logouts requiring re-authentication
- 📲 Push notifications don't work reliably or at all
- ⌨️ Autocorrect/predictive text causes gibberish output
- 🔑 Complex login process with authentication loops
- 📧 Google Sign-In not supported on mobile app
- 🖼️ Cannot upload photos from phone gallery
- 📱 iPad app lacks landscape mode support
- 👁️ Keyboard hides text being typed in message box
- ⚙️ Significant feature gap between desktop and mobile versions
- 🐢 App is slow and sluggish
- ❌ Macros don't work on mobile
- 🔍 No search functionality in app
- 📝 Cannot create internal notes easily
- 🎤 Voice-to-text functionality broken
- 💬 Limited chat/messaging capabilities
- 🚫 Poor customer support response to reported issues

**Commonly reported bugs**

- Text input cursor jumps around during typing
- Words get scrambled or autocorrected incorrectly
- Keyboard inserts random words while typing
- Unexpected logouts every few hours or days
- Authentication verification loops that don't resolve
- Push notifications not triggering
- App crashes on login or when opening messages
- Text field scrolling issues
- Tickets close unexpectedly when closing app
- Voice-to-text cuts out after one or two words
- Keyboard covers text input field
- iPad app doesn't support landscape mode
- Face ID login crashes app
- Slow app performance and responsiveness
- Login information not saved between sessions
- Macros not functioning on mobile
- Email signature not populating automatically

**Most requested features**

- iPad landscape mode orientation support
- Google Sign-In authentication option
- Photo upload from phone gallery
- Working push notifications for new messages
- Search functionality for tickets and conversations
- Easy internal note creation
- Macro support on mobile
- Better autocorrect/predictive text handling with toggle option
- Phone call functionality (previously available)
- Automatic email signature population
- Face ID login support
- Ticket closing functionality from within ticket view
- Better keyboard management to show text being typed
- Feature parity with desktop version

## Recent user reviews (10 of 102)

All indexed reviews: https://appshunter.io/ios/app/gorgias-helpdesk/id1397660619/reviews.md

### 1/5 — The app is horrible

*2026-03-06, version 1.11*

Developer, please read all these negative comments about your app and do something about it

### 1/5 — Needs work

*2026-02-27, version 1.11*

iOS keyboard / typing and message viewing experience is poor and buggy.

### 1/5 — Terrible support

*2026-02-18, version 1.11*

The app is good until you need help. At that point you are on your own. They don’t have support, at least I feel that way after 10 tickets/emails to their support and no response in over a week. I will not recommend this to anyone, stay away from this app.

### 1/5 — Missed almost all of customer messages.

*2025-11-27, version 1.10*

Have been using gorgias to handle the customer messages via chat. The push notifications doest work and we never know when the client has sent us message. Have talked to customer service multiple times, but apart from the generic resolutions, nothing seems to work.

### 1/5 — Still terrible

*2025-10-18*

After many years and multiple updates, this app still has the same basic problems. It still puts you into a doom loop trying to get logged in from a mobile device, from which there is no escape. Like other reviewers, we have written to the company and they have consistently denied responsibility and provided unhelpful responses. It’s amazing that a company that makes a customer service system would have such an incredibly bad app themselves.

### 1/5 — Unusable

*2025-08-03, version 1.4*

This app is terrible and absolutely unusable. It’s full of bugs and should not be in the App Store.

### 1/5 — Useless app

*2025-03-07*

As others have mentioned, typing is impossible and Gorgias doesn’t seem to care. Also, even with 2FA, I get logged out at least twice a day. Not only is this super frustrating, but it delays response time to customers. Customer service can’t seem to find the issue. I’ve deleted the app countless times to no avail

### 1/5 — Typing is impossible.

*2025-03-01, version 0.40.1*

Seems this is a well known issue. App is basically useless unless just using it to read tickets and respond later on a computer.

Or use quick-answers.

### 2/5 — Impossible to use.

*2025-02-13*

Really wish this app worked well as I would love flexibility to work from my phone when having my laptop out is not convenient. 
I have to type a response in notes and copy paste as typing a response in app does not work well!

### 1/5 — Even starting the app is painful!

*2025-02-02, version 0.40.1*

Based on the other reviews, pretty clear what the problems are here, but even if you HAVE to use the app in an EMERGENCY it is next to impossible. Asks you for your domain and you are basically setting up the app for the first time, each and every time?  What the!!!?? That is not a big change guys, please.

## Frequently asked questions about Gorgias Helpdesk

### What does the Gorgias Helpdesk app do?

The Gorgias Helpdesk app provides a unified mobile platform for managing customer support across various channels including email, live chat, phone, and social media. It allows users to view and respond to inquiries, streamline ticket management, and access customer information to improve response times and efficiency for e-commerce businesses.

### What are the key features of the Gorgias Helpdesk app?

Key features include a unified inbox for all communication channels, the ability to view complete customer history across different platforms, instant responses via live chat, pre-made templates for quick replies, and the use of macros with variables like order status to pre-fill answers. It also supports managing support for multiple stores.

### Is Gorgias Helpdesk free to use?

The provided information indicates that Gorgias Helpdesk is a freemium model. While the app itself is free to download and use for its core functionalities, there might be premium features or higher tiers of service available through separate purchases or subscriptions, which are not detailed in the provided description.

### What kind of businesses is Gorgias Helpdesk for?

Gorgias Helpdesk is specifically designed for e-commerce stores. It is utilized by top Shopify and Magento stores to enhance their customer service operations, reduce ticket response times, and increase the overall efficiency of their support teams.

### Can I manage customer orders within the app?

Yes, the app allows you to see customer support details and order information directly next to the ticket. This integration helps support agents quickly access relevant order data, enabling them to provide more informed and efficient customer service.

## Version history (last 5 releases)

### 1.15 — 2026-08-04

Updates to the realtime mechanism.

### 1.14 — 2026-07-19

Added context-based macro ticket recommendations and implemented updates to the realtime engine under the hood. For the beta users, we've added support for the new availability statuses as well.

### 1.13 — 2026-05-28

Small update to the realtime system regarding incoming ticket messages.

### 1.12 — 2026-04-16

Update to the internal realtime API.

### 1.11 — 2026-01-22

Updates to the core realtime communication engine, making for a better agent presence experience.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*