# Gorgias Helpdesk — user reviews > 102 indexed App Store user reviews of Gorgias Helpdesk by Gorgias Inc., rated 1.60/5 from 77 ratings. - Source: https://appshunter.io/ios/app/gorgias-helpdesk/id1397660619/reviews - App overview in markdown: https://appshunter.io/ios/app/gorgias-helpdesk/id1397660619.md - Rating breakdown: 5★ 4 · 4★ 1 · 3★ 4 · 2★ 16 · 1★ 52 ## What do users think of Gorgias Helpdesk? Overall sentiment: negative **Pros** - ✅ Desktop version works well and is feature-rich - 📱 Basic mobile functionality available for reading tickets - 🔄 Platform overall decent for customer service management **Cons** - 🐛 Text input jumps around and scrambles words while typing - 🔐 Frequent unexpected logouts requiring re-authentication - 📲 Push notifications don't work reliably or at all - ⌨️ Autocorrect/predictive text causes gibberish output - 🔑 Complex login process with authentication loops - 📧 Google Sign-In not supported on mobile app - 🖼️ Cannot upload photos from phone gallery - 📱 iPad app lacks landscape mode support - 👁️ Keyboard hides text being typed in message box - ⚙️ Significant feature gap between desktop and mobile versions - 🐢 App is slow and sluggish - ❌ Macros don't work on mobile - 🔍 No search functionality in app - 📝 Cannot create internal notes easily - 🎤 Voice-to-text functionality broken - 💬 Limited chat/messaging capabilities - 🚫 Poor customer support response to reported issues **Commonly reported bugs** - Text input cursor jumps around during typing - Words get scrambled or autocorrected incorrectly - Keyboard inserts random words while typing - Unexpected logouts every few hours or days - Authentication verification loops that don't resolve - Push notifications not triggering - App crashes on login or when opening messages - Text field scrolling issues - Tickets close unexpectedly when closing app - Voice-to-text cuts out after one or two words - Keyboard covers text input field - iPad app doesn't support landscape mode - Face ID login crashes app - Slow app performance and responsiveness - Login information not saved between sessions - Macros not functioning on mobile - Email signature not populating automatically **Most requested features** - iPad landscape mode orientation support - Google Sign-In authentication option - Photo upload from phone gallery - Working push notifications for new messages - Search functionality for tickets and conversations - Easy internal note creation - Macro support on mobile - Better autocorrect/predictive text handling with toggle option - Phone call functionality (previously available) - Automatic email signature population - Face ID login support - Ticket closing functionality from within ticket view - Better keyboard management to show text being typed - Feature parity with desktop version ## Newest reviews (17 of 102) ### 1/5 — Poorly coded afterthought *2025-01-05, version 0.39.4* Seems to be getting worse over time, rather than better. We were promised a new app last year that never emerged. By far the weakest part of the Gorgias ecosystem - and also one of the most important. So disappointing how this continues to be such an awful app. ### 1/5 — Just trash *2025-01-04, version 0.39.4* I honestly wish I could give this less than zero stars, the app is just utter trash. You can’t type messages as it jumps all over the place, it logs you out and there seems to be issue after issue with Gorgias in general Want to contact support? Good luck, they seem to have a 72 hour SLA time and even then they will not get back to you ### 1/5 — Why does the keyboard on the app auto fill random words? *2024-12-11, version 0.39.4* Please correct this. It makes the app unusable. ### 1/5 — Lack of key features, can’t stop disconnecting *2024-11-27, version 0.39.4* As I said ### 1/5 — Hardest App to Use *2024-11-13, version 0.39.3* Please fix your Gorgias app! This is one of the worst applications I’ve used - when writing responses to customers, the text glitches and writes out random words. Can’t attach images unless it’s a file, and worst of all is that if you have a macro with a link, it sends as a long URL (looks so unprofessional to customers). Also, can barely scroll on this app so you don’t even know what you’re writing half the time. The desktop Gorgias is great, it is the phone application that needs a lot of work. Please fix this asap it is extremely frustrating. ### 1/5 — Please fix text input *2024-11-08, version 0.39.3* If I could give negative stars, I would. It is hard to imagine that any of the Gorgias reps or developers themselves are using this dog’s breakfast of an app. The single most important thing to do as a CS rep is answer ticket. This is close to impossible with this app and each time I try to do this on my iPhone, it sends my blood boiling. Overall Gorgias is a decent product - but this iPhone app, I think I’d feel more positive about it if it didn’t exist at all. ### 1/5 — App is terrible *2024-11-06, version 0.39.3* Been about 8 months and can’t type in a sentence without it getting all messed up. Not sure why no one at gorgias is fixing this. ### 1/5 — Bad app and bad experience *2024-10-20, version 0.39.1* They will reach out to you for feedback, schedule time then no show and never respond to you. Likely will be leaving Gorgias soon. ### 1/5 — Hopeless App *2024-10-18* So… Gorgias is a customer service platform that is meant to help streamline your customer service, increasing productivity and professionalism, and while the browser version is relatively good at achieving this, the app is, unfortunately, utterly hopeless and for the most part completely unusable. Same complaint as everyone else. You basically cannot respond to enquiries effectively and efficiently. The input jumps around all over the place which means you constantly have to go back, correct words, rewrite text and so on. You have to be really careful what you send otherwise you’ll appear as if you’ve lost your marbles completely… or had a week on the psychedelics!!! I managed to write this review without any bizarre text jumping issues. Surely it’s not that difficult to create an app (that is meant to be built for communication and response) that can write a sentence correctly. Come on, Gorgias… you’re not exactly cheap in the first place. This is basically a deal breaker for me. Starting a search for a new customer service software provider. ### 1/5 — Lots of issues *2024-10-16, version 0.39.0* Previously reported issues and they have done nothing about it. Now getting worst ### 1/5 — Terrible UX *2024-10-14, version 0.39.0* It’s 2024 and this app feels like it’s 2014. You literally can’t reply to an email without the text jumping around inside the text editor. The app keeps logging me out every few hours. Worst mobile app ever for ticketing. ### 1/5 — Not Great at All *2024-10-13, version 0.38.0* Unfortunately this app has a lot of bugs and is really frustrating to use. Gorgias from a computer is fine - but why bother making an app if it’s going to just be a bad experience? ### 1/5 — Please fix text input *2024-10-01* The auto suggest feature when replying to tickets makes this app unusable. No ability to over ride so the auto suggested text just gets inserted - often as you type in the middle of the word - and then you have to go back and delete. With two lines of text visible this is a real pain. ### 1/5 — Absolute trash *2024-09-25* Stuck in a doom loop, unable to access the app. Keep sending me an email to verify myself and click on a link which I do, but only opens Gorgias in the browser. This is despicable from a company like this, and I cannot wait no longer have to use this trash. This is completely unacceptable from a company like this. What a joke. ### 1/5 — Absolutely terrible *2024-09-25* This app is basically non functional. There are so many bugs it makes managing or responding to tickets nearly impossible. While Gorgias has a decent platform there are many issues they still need to fix. Depending on the platform price they offer you I’m not sure I would recommend. ### 1/5 — This app is awful *2024-09-18* I really wish this app was better. So many of us are on the go I am constantly trying to respond to customers and it is exhausting and frustrating how when I’m typing all of a sudden I will be in the middle of another sentence and word and the curser just moves around on its own. I need this to work so I can better support my customers no matter if I’m on a computer or on my phone. ### 1/5 — Auto nightmare *2024-09-18, version 0.38.0* Their “auto correct” spins out complete gibberish with no ability to turn off. Makes writing any sentence a complete chore. Now they notifications don’t work. ## Most critical reviews (10 lowest-rated) ### 1/5 — The app is horrible *2026-03-06, version 1.11* Developer, please read all these negative comments about your app and do something about it ### 1/5 — Needs work *2026-02-27, version 1.11* iOS keyboard / typing and message viewing experience is poor and buggy. ### 1/5 — Terrible support *2026-02-18, version 1.11* The app is good until you need help. At that point you are on your own. They don’t have support, at least I feel that way after 10 tickets/emails to their support and no response in over a week. I will not recommend this to anyone, stay away from this app. ### 1/5 — Missed almost all of customer messages. *2025-11-27, version 1.10* Have been using gorgias to handle the customer messages via chat. The push notifications doest work and we never know when the client has sent us message. Have talked to customer service multiple times, but apart from the generic resolutions, nothing seems to work. ### 1/5 — Still terrible *2025-10-18* After many years and multiple updates, this app still has the same basic problems. It still puts you into a doom loop trying to get logged in from a mobile device, from which there is no escape. Like other reviewers, we have written to the company and they have consistently denied responsibility and provided unhelpful responses. It’s amazing that a company that makes a customer service system would have such an incredibly bad app themselves. ### 1/5 — Unusable *2025-08-03, version 1.4* This app is terrible and absolutely unusable. It’s full of bugs and should not be in the App Store. ### 1/5 — Useless app *2025-03-07* As others have mentioned, typing is impossible and Gorgias doesn’t seem to care. Also, even with 2FA, I get logged out at least twice a day. Not only is this super frustrating, but it delays response time to customers. Customer service can’t seem to find the issue. I’ve deleted the app countless times to no avail ### 1/5 — Typing is impossible. *2025-03-01, version 0.40.1* Seems this is a well known issue. App is basically useless unless just using it to read tickets and respond later on a computer. Or use quick-answers. ### 1/5 — Even starting the app is painful! *2025-02-02, version 0.40.1* Based on the other reviews, pretty clear what the problems are here, but even if you HAVE to use the app in an EMERGENCY it is next to impossible. Asks you for your domain and you are basically setting up the app for the first time, each and every time? What the!!!?? That is not a big change guys, please. ### 1/5 — Needs an update ASAP *2025-01-10, version 0.39.4* This app needs a complete overhaul asap. It’s a shame that it is nothing like the regular help desk considering the high subscription fees users pay. ## Most praised reviews (10 highest-rated) ### 5/5 — Works fine *2024-07-29, version 0.38.0* It seems devs have sorted all previous issues as it works fine for us ### 5/5 — Love The Platform *2021-08-10* Great platform, desktop view is much more developed compared to mobile. On mobile, settings you need to be more accessible and the automatic signature should populate on mobile like it does on desktop - I know the app is still being developed just giving feedback 🥳 ### 5/5 — Does what it needs to pretty well!! *2021-05-07, version 0.20.0* Happy with it. Few bugs but overall really good app. Allows me to answer customer tickets without needing to be on desktop. ### 3/5 — Chat function needs work *2021-05-30* We are on the go and need to respond to customers in life time. Subscribed to this knowing that the chat function existed. But the app will not notify you on your phone if a customer is trying to reach you for a conversation. I wish that they would quickly implement an update that would sound for 15 seconds or at all when a customer wants to chat so that we can interact live! ### 3/5 — Kinda slow *2020-10-24, version 0.17.0* Its slower than the website, it doesnt prompt the messages as soon as I get them but whatever ### 3/5 — Does not include preset email signatures *2020-05-25* Does not respond to messages while pulling the email signature from account settings. App has potential but needs some more attention. After testing the email signatures do apply in web browser, but not through mobile app. ### 3/5 — Landscape for iPad *2019-02-13, version 0.1* Please add landscape view to the iPad. Would make the interphase much easier to use. ### 2/5 — Impossible to use. *2025-02-13* Really wish this app worked well as I would love flexibility to work from my phone when having my laptop out is not convenient. I have to type a response in notes and copy paste as typing a response in app does not work well! ### 2/5 — Typing is comical… *2025-01-08, version 0.39.4* Can’t type a simple response without the cursor jumping all over and the words getting scrambled. Unusable. ### 2/5 — Good platform, bad app *2024-12-30* As some of the other reviewers have commented, there is some sort of major bug with typing text in this app. When responding to customer service tickets, the cursor jumps around and merges words together. Using voice to text is impossible because it cuts out after a word or two. It’s concerning to me that there are reviews a year old that are saying the same thing and this hasn’t been resolved. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*