# GorillaDesk — user reviews > 89 indexed App Store user reviews of GorillaDesk by GorillaDesk, rated 4.40/5 from 58 ratings. - Source: https://appshunter.io/ios/app/gorilladesk/id978627591/reviews - App overview in markdown: https://appshunter.io/ios/app/gorilladesk/id978627591.md - Rating breakdown: 5★ 49 · 4★ 0 · 3★ 0 · 2★ 1 · 1★ 8 ## What do users think of GorillaDesk? Overall sentiment: positive **Pros** - 👍 User-friendly and simple interface - 🚀 Efficient for business operations - 💡 Powerful features for planning ahead - 🌟 Game-changer for business growth - 💰 Affordable and scales with business - ✅ Great value for the price - 🚀 Simplifies overall work - 💯 Unbeatable value for cost - ✨ Constantly improving and updating - 🤝 Amazing customer support - 📈 Helps businesses scale tremendously - 📚 Offers templates for various businesses - 🔄 Seamless business operations - ✅ Integral part of business operations - 🚀 Time-saving features - 💯 User-friendly and easy to learn - 💡 Innovative and cutting-edge features - 📊 Top-notch reporting - 📈 Frequent useful updates - 🎯 Intuitive and feature-rich - 🌟 Great company and customer service - 💯 Backbone of many companies - 🚀 Efficient in-field and in-office use - ✅ Seamless customer information storage - 🔄 Continuous improvements - 🌟 Fantastic customer service - 🚀 Streamlines success - ✅ Automates reminders and requests - 💯 Makes invoicing and scheduling easy - 🚀 Saves hundreds of hours monthly - ✅ Easy to set up and start working - 💯 Best service software app - 🚀 Robust and frequently updated app - 💡 Excellent for techs and office staff - ⭐ 6 stars for customization and ease of use - ✅ Great for one-man operations - 🚀 Integrated and fully functional - 🌟 Best bang for buck **Cons** - 🐛 App glitches and malfunctions often - 🐛 Network connection issues - 🐛 Laggy and buggy on iPhone - 🐛 Server updates disrupt work day - 🐛 Data loss issues - 🐛 Difficult to retrieve old documents - 🐛 In-app updates can make app worse - 🐛 App won't open sometimes - 🐛 Requires strong data connection - 🐛 Limited integrations - 🐛 Sales tax calculation errors with QBO - 🐛 Server reboots in middle of day - 🐛 Malfunctions often - 🐛 App is terrible on iPhone - 🐛 Constantly have to close app - 🐛 Problems sending emails - 🐛 Can't long press on schedule - 🐛 Force you to keep account you don't need - 🐛 Contacts blocked after pausing account - 🐛 Criminal and forceful seizure of data - 🐛 Update errors, screws something else up - 🐛 App is terrible - 🐛 Downtimes and unplanned system downtimes - 🐛 Lost data - 🐛 Latest update is buggy - 🐛 Impossible to reach competent human - 🐛 Tech can't add notes or materials - 🐛 Jobs can't be loaded - 🐛 Not being heard - 🐛 Lacking basic search - 🐛 Invoice paid is in US dollars, not local - 🐛 Unnecessary in-app updates - 🐛 Pre-made contracts are state-specific - 🐛 No basic search functionality - 🐛 Can't connect to server on iPad - 🐛 Works better on Android - 🐛 Not recommended - 🐛 Worst customer service - 🐛 Unsure about customer service - 🐛 Lacking - 🐛 Downtimes, loss of data and unplanned system downtimes - 🐛 Impossible to reach a competent human **Commonly reported bugs** - Always can't connect to server - Constantly have to close the app out to get routes to load - Consistently has problems sending emails with docs - Can’t long press on the schedule to add time off - App requires great data connection - Server updates in the middle of the day - App glitches - Server restart in middle of work day - Latest update changed button locations - Malfunctions often - Network connections fail when typing long reports - App won't open for me at all right now - 2022 Data loss event - Lost multiple contract signatures, Photo ID’s, photos of state reports - Lost customer yard access codes, gate codes, important notes - System is becoming worse as it evolves - Fix one issue and another one pops up - App doesn’t work in the field - Always asking me to log back in - Can’t check in, Check out - Downtimes, loss of data and unplanned system downtimes - Latest update has been very buggy - Tech can not add notes or materials - App tells me my jobs can not be loaded - No basic search - Unnecessary in-app updates - App is horrible on iPhone - Always updating and always breaking - Works better on Android - Can’t connect to server on iPad - Update errors - App is terrible - Once you upload some documents won’t work to retire - Good luck retrieving some pictures or old documents - Laggy and buggy - Impossible to reach a competent human - Multiple issues consistently with GD - Logged into OUR account and different pest control company accessible - My tech can not add notes or materials - When I try to access information through the app it tells me my jobs can not be loaded - This is not efficient and we are not being heard either - Down for 2 days now - Lacking customer database access - Lacking ability to add new service dates - Lacking ability to change rescheduled appointments **Most requested features** - Dedicated Mac application - Refunds in app - Incorporate PayPal Here account - Features available on Apple Watch - Transfer files when leaving - More free contracts - Dark mode option - Advanced analytics dashboard ## Newest reviews (16 of 89) ### 5/5 — Fantastic *2026-06-05* We love GorillaDesk! We decided to go with this software to begin our business last year and have been nothing short of thrilled to have made this choice. ### 5/5 — Great software *2026-05-18* GD keeps me running efficiently!!! ### 2/5 — Not great *2026-05-01* Constantly have to close the app out to get the routes to load. Consistently has problems sending emails with docs. Now, I can’t long press on the schedule to add time off. ### 5/5 — Converted from Paper to GorillaDesk *2026-03-23* We converted from paper to GorillaDesk in 2025. It was a difficult decision as we already had our checks and balances in place for ensuring all customers were serviced timely and accurately. Making the jump to GorillaDesk has been amazing! The transition period was not all that difficult and the support team would help with any and all questions that we had promptly! The billing via email with online pay options and customer portal has been a game changer. We have saved so much and are able to focus more attention to our new customers coming in and not on paperwork at the end of the day! ### 5/5 — Using for 5 years *2026-03-21, version 3.4.1* Love GorillaDesk. It’s improved consistently over the years. Customer service is great. They care about their product and service. It is user-friendly, works perfectly 99.99% of the time, any glitches or hiccups are easily manageable, amazing features, documents, uploads, etc. At this time, I have no suggestions for improvement. ### 5/5 — 7years using. Awesome app *2026-03-19, version 3.4.0* Pest controller in Tasmania, Aus. Great, flipping awesome product that allows me and my office team seamless business operations. Would be lost without. ### 5/5 — Perfect for me! *2025-11-27* Such an inclusive platform and seamless customer information storage and billing. They constantly improve. Will use gorilla desk for all my paperwork. ### 5/5 — LegionPRO *2025-11-11* Equipment is awesome. The customer service is even better hard to believe, but I’m not lying. The customer service is fantastic. ### 5/5 — Great tool! *2025-11-11* Support is amazing, they keep adding new features consistently without increasing the price. It’s the backbone of our company at this point. Highly recommend ### 5/5 — Pest Control *2025-09-06, version 3.3.7* After using Pest Pac for 20 + years while working for previous companies I knew I wanted better when I started my own pc biz. I so glad I chose gorilla desk. So easy to use in and out of the field. ### 5/5 — Owner *2025-09-04, version 3.3.7* We have been using GorillaDesk for almost 6 months and we absolutely love it! I tell my fellow pest control associates about it. ### 5/5 — Love it! *2025-09-04, version 3.3.7* Gorilladesk is an integral part of our business! From beginning to end, GD has it covered. Ongoing development brings useful and time saving features on a regular basis. ### 5/5 — From when it started to where we are. *2025-07-23, version 3.3.6* I don’t know why it’s taken this long to submit a review of this app. All I can say is I’ve been with GD since their beta version and have witnessed how the creators of it have always gone above and beyond to make sure the product never stops improving. They listen to the community and implement customer input in the continuing evolution of GD. Could not be happier with them and I have given several referrals to fellow business owners looking to improve their customer interactions. I will be a Gorilla Desk customer as long as I’m in business. ### 2/5 — No basic search *2025-07-23, version 3.3.6* How do have a box for a PO number and not be able to search for a PO number ### 5/5 — Absolutely fantastic *2025-07-23, version 3.3.6* There’s a few little things I’d change but over all it’s a fantastic app! ### 5/5 — I joined, I left, I came back. There is no comparison *2025-07-22, version 3.3.6* I tried others but none of them are as easy to use. ## Most critical reviews (10 lowest-rated) ### 1/5 — Works better on android *2026-06-05, version 3.4.3* Always can’t connect to server even when I have 5g. Works perfectly on my Galaxy 24+ thank god I have it because I can’t load my next jobs half the time on my iPad. ### 1/5 — Force you to keep an account you don’t need *2026-04-06* The app isn’t the best and they wont let me transfer any files over when I left. They legit want me to keep paying $75 a month to do not even use the app. That’s extortion. ### 1/5 — Worst Customer Service *2026-03-05* Gorilla Desk has the worst customer service possible ### 1/5 — Not Recommended *2026-03-03, version 3.3.91* DO NOT get GorillaDesk for your business. I have been using them for over 2 years and it sucks. The day you pause your account or stop your subscription all your contacts are blocked. You won't be able to see your customer information unless you subscribe again. That is a criminal and forceful seizure in my opinion. I stopped using them and use another platform that allows me to see my contacts even if I stop using their platform. ### 1/5 — App is terrible *2024-10-11, version 3.2.8* I have to uninstall and reinstall several times a day! I do Pest Control and this app adds at least an extra hour to my day just from waiting for it to load. I have the iPhone 15 Pro Max. ### 1/5 — Don’t restart servers when we’re working. *2024-08-19, version 3.2.6* Server restart in middle of work day. Restart severs at night when no one is using them not in the middle of the day when we need them the most. I get that you need to do server maintenance, but do it when it’s least busy, not when it’s busiest when people rely on it for their livelihood's the most. I’ll gladly remove this review once the team acknowledges this issue and will prevent it from happening again as it’s causing major disruptions and loss of revenue in real-time. ### 1/5 — Ok app but it’s $us not country where you buy *2024-05-31, version 3.2.4* Nothing I can find says the invoice paid is in US dollars. I bought in Aus and charged $73 for a $49 plan. ### 1/5 — Unsure *2023-09-26* Had 3 separate calls scheduled for this platform that did not work out and was told we scheduled for a time that was not even agreed to via email. Not a big deal but I wanted to make sure moving forward we would not have an issue getting ahold of someone if we were having system errors or platform problems. Chris the CEO seemed to not be concerned about any new clients as he stated we were not a good fit all because he could not be on top of his scheduling. Hope the program is great for the current and future users, I’m just not impressed with the customer service and help side, and running a business I need to be able to work with a company that will not bring more headaches to my plate. ### 1/5 — Once you upload some documents won’t work to retire *2023-04-05* Good luck retrieving some pictures or old documents, if you don’t have it saved somewhere else beside gorilla desk they are lost forever. And if they are important contracts that’s bad for the business. I reached out the them and they told me they will submit the info further to investigate and they “will keep they best to keep me updated “ like this doesn’t matter. Time to pay a little extra and move to pest pac. Big mistake for me. The message below it was the email from their dept: “ Hi, I apologize that I wasn't able to get back to you on this yesterday. We appreciate you bringing this concern to our attention. I have collected and documented all the relevant information the team needs to move it toward a proper resolution. For now I will be closing this chat. You will be updated in the future when a resolution to this ticket has been provided by the development team. I will try my best to keep you updated. Appreciate you - Carla” ### 1/5 — Laggy and buggy *2022-07-22, version 3.0.8* The app is horrible on iPhone. Always updating and always breaking. ## Most praised reviews (10 highest-rated) ### 5/5 — Awesome customer service *2026-08-14* Chad and his team at gorilla desk are the best! Customer service is huge to us and every ticket we submit we get a response within the hour. Can’t ask for more! ### 5/5 — Service CRM *2026-07-22* This platform has exceptional customer support and they are constantly rolling out new features. I run my whole company through this software. Scheduling, routing, sales, estimates, website, phone, text, and email just to name a few. Highly recommend. ### 5/5 — Owner and Operator *2026-06-10* This app is by far the best app for my pest company. I have used Pestpac and switched because it was too complicated. Love the fact I can see ahead and plan ahead. Any reviews less that 5 star are either not using it properly or not using the more powerful features. Thanks for making me look soo professional. ### 5/5 — Game changer *2026-06-09* The GorillaDesk app completely changed my business starting in 2021 when we switched over from a hybrid model of a very less reliable app and paper. We have grown with this company and they continue to make this app better month after month. ### 5/5 — Great App! *2026-06-09* We love this app! It is so simple and user friendly, yet has everything you need to run a small business! ### 5/5 — The best! *2026-06-09* Amazing customer support, has helped our pest control business scale tremendously ### 5/5 — Best for pest *2026-06-09* Run a pest control business or similar service based business this platform has helped us stay organized so we can grow at a faster pace than previous systems. The pricing also grows with you so when you’re small, it doesn’t cost a lot and as you grow, you naturally add features as you can afford them and they become relevant to your business. ### 5/5 — A must app for pest control operators *2026-06-09* I love this app!! This app simplifies my all around work. I like the different versions they offer and they’re fairly priced. The value that you receive for what you pay for is unbeatable. Prior to starting my pest control company I shopped around for a good CRM and this one by far exceeded them all. I like that they offer a free two week trial. Give them a try, you won’t be disappointed! ### 5/5 — BPS *2026-06-07* Made our lives so much easier… very affordable and always making the app better ### 5/5 — First company I used, never had to look after *2026-06-06* I’ve been using GorillaDesk since I started my business in January 2023. I’ve had nothing but great things to say about the operating system. My only issue I had was when they switched from the old version to the new version for the user interface, but I quickly got over it seeing how everything played out. It’s honestly a great operating system and an affordable cost that does a lot for you. They constantly listen to their community and always are updating the app and trying to improve things. Not only is it geared towards Pest Control, they offer many different Templates for other business owners, like landscapers, etc. Great app! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-23.*