# Gorillas: Grocery Delivery — user reviews > 164 indexed App Store user reviews of Gorillas by Getir Germany GmbH, rated 4.70/5 from 2,655 ratings. - Source: https://appshunter.io/ios/app/gorillas-grocery-delivery/id1510225647/reviews - App overview in markdown: https://appshunter.io/ios/app/gorillas-grocery-delivery/id1510225647.md - Rating breakdown: 5★ 2,416 · 4★ 53 · 3★ 21 · 2★ 28 · 1★ 137 ## What do users think of Gorillas? Overall sentiment: mixed **Pros** - 🚀 Extremely fast delivery - 👍 Friendly and helpful delivery staff - 🎁 Generous with freebies and surprises - 🛒 Wide selection of products - 💳 No minimum order requirement **Cons** - 🐛 Technical issues with the app - 🕰️ Longer than expected delivery times - 💰 Inflated prices compared to competitors - 🔍 Limited product information - 🤖 Poor customer service and lack of response **Commonly reported bugs** - App crashes and freezes - Incorrect order deliveries - Refunds and credits not processed properly - Delivery addresses not recognized **Most requested features** - Ability to tip delivery drivers - Improved product descriptions - Option to disable promotional notifications - Loyalty program or rewards system ## Newest reviews (16 of 164) ### 3/5 — Closed down *2024-05-02, version 2.13.2* This app doesn’t exist anymore. It was great! Getir bought the company and now they are closing locations in the US, UK, and Europe. ### 3/5 — Used to be a powerhouse, but they sold out to Getir. *2024-03-03, version 2.13.1* Gorillas used to be my favourite delivery service when it first opened, the prices as well as how quick deliveries came was something a lot of other services could ever hope to desire. Unfortunately, as with competition, it was bought out by Getir, and ever since they did that, delivery prices absolutely skyrocketed, and the fee itself for delivery has become far too steep. I’m afraid I can’t recommend this service any more, they don’t have the same personality they used to, where they cherished their customers. They even gave new customers a bag, sometimes even throwing in sponsored freebies! It’s now just Getir 2.0 ### 2/5 — Disappointing customer service *2024-02-26, version 2.13.1* I’ve happily used these guys many times, the delivery is fast and friendly! They recently sold me an item which was over two weeks out of date-I got in touch and they said they can only do something if I let them know as soon as the delivery is received. Seems a bit unlikely we’re going to go through everything and check the expiry dates as soon as it’s through the door. A simple credit for my next order would have been fine, but they won’t even consider that. It’s put me off using them again unfortunately! ### 1/5 — Awful app that doesn’t work *2024-01-21, version 2.13.1* Can’t place an order, just errors out or pinwheels forever depending on the pay method used. Customer service is garbage and doesn’t help. ### 1/5 — can’t use *2024-01-21, version 2.13.1* app doesn’t work ### 1/5 — Constantly not working *2024-01-03, version 2.13.1* This app constantly has tech issues. Am order will be placed, charged on your card, and then they’ll cancel it. Bad service. No accountability for bad tech. Avoid. ### 4/5 — Bad app but great customer services *2024-01-02, version 2.13.1* The item range on the app is pretty poor. There’s not a large number of items and often the most important items are unavailable or out of stock. On top of this prices are inflated. One pint of ice cream normally is around £5, but by the time you’ve added random items you don’t need just to get it to the minimum price it’s £10. Then, there’s the delivery and service charge and it will amount to around £16. However, a great aspect is the customer service. It very quickly allows you to message a real human and they’re very quick with refunds/credit if you need it. Overall, It’s great for disabled people or if you’re ill, but for most it’s just an expensive way to be lazy. ### 1/5 — Notification spam *2023-12-29, version 2.13.1* Can’t rate this any more than one star while they keep spamming notifications not related to orders, and there is no option to disable these while keeping order notifications on. Boo. ### 1/5 — Not worth the hassle *2023-12-27, version 2.13.1* They have great discounts. But! I've ordered food for my lunch, the order was cancelled as rider couldn't find the building (not my fault, the postcode is not showing up correctly in the app because the database they are using, but it's enough to read my comments to find it). As a result I've lost my discount code (and loads of time, enough to go to tesco instead). When asked to bring it back, I was asked to provide screenshots in the app (though app is only showing it in push notifications, so if you won't make a screenshot you won't have it) despite it was obvious I used the code to the cancelled order 20 min ago. Worst customer service. ### 1/5 — Really went downhill fast *2023-12-12* The app hasn’t functioned properly at all this week and customer service has been extremely unhelpful. The app places holds on my credit card for the order but then fails with 0 explanation and the only explanation that support has given me is that there’s a bug and if I try reordering with one of the items removed it “might” work, but they don’t tell me which item I need to remove and Gorillas already placed multiple holds on my card that won’t be lifted for a few days. Awful customer service experience. Used to feel like it was run by people but this is just the normal thing of a startup cutting costs and getting worse and worse as they get absorbed by a merger or when they’re trying to be profitable. The prices of the groceries on the app have also gone up, with fewer discounts. Would not recommend gorillas anymore. ### 1/5 — Awful *2023-12-08, version 2.13.1* They forgot an item out of my order then charged me an extra 6£ to deliver it ### 1/5 — Horrid. Useless. No service *2023-12-02, version 2.13.1* Absolutely vile service. If you order late no body to help you. Have to go through the chat not then it says nobody works after hours so if you order after 11pm you’re out of luck. Every delivery is longer than it says. Never doing this again ### 3/5 — Super convenient but extremely glitchy *2023-11-15, version 2.13.1* Things are often out of stock even when they are available on the app. And the app often glitches/fails when processing the payment so you order cant be submitted. It’s extremely frustration. One day it will work perfectly and the next it’s so buggy. ### 1/5 — Abhorrent service *2023-11-14, version 2.13.1* Delivery driver ignored instructions and did not ring doorbell (I was sat next to it doing work in the evening). He rang me once which I didn’t get, so I ran downstairs a minute later only to find him half way up the street, so I shouted at him to come back. He stated he’d been there for 5 minutes (which was incorrect because it had been about a minute since he’d rang me and he never tried the doorbell) and so had cancelled my order?? I then stood at the door trying to redeliver it and when I was about to press order so I could receive my items there and then, he rode off without saying anything? Honestly such bizarre and unwarranted behaviour, I literally just wanted my groceries order this is a disgrace. Will now have to wait up to 5 days for a refund too. Disgusting service to be quite frank. ### 1/5 — Stale Food No Refund *2023-11-04, version 2.13.1* The loaf I was sent was in my order was out of date the following day and was stale and hard. I was promised a refund which hasn’t materialised despite contacting them 4 times on the app and once on email. Always told they will pass the complaint to the relevant department. Have pursued this more out of principle as it feels very much like they had no intention of rectifying the mistake, which essentially boils down now to the fact they have taken money for below par goods. Messages full of irritating crying emojis and smiley emojis when they’ve failed at what they are supposed to do. Will not be using again and will be warning anyone else who listens to avoid. ### 1/5 — Used to be great… *2023-11-02, version 2.13.1* Recently have had notifications from the app promising discounts with certain promo codes, only to find they don’t work at checkout. Customer service agents on the app urged me to email the company directly but they never replied to emails. False advertising and a big waste of time. ## Most critical reviews (10 lowest-rated) ### 1/5 — Wrong order *2024-05-02, version 2.13.2* Terrible I payed 15 pound for unwanted alchahol ### 1/5 — AVOID - Didn’t give me refund for cancelled order *2024-04-30, version 2.13.2* Gorillas cancelled my order, didn’t issue me a refund even after I chased three times. Ended up having to dispute the charge via my bank - it’s been a month and I still haven’t had the money back! Avoid avoid avoid! ### 1/5 — Charger for product, but never delivered *2024-04-05, version 2.13.2* The customer support service is very poor: “We have Out of Stock, and that is why we charged you for the product, but couldn’t deliver it. You should get a refund, but we don’t know when and we can’t send you any confirmation of a refund.” ### 1/5 — Barely any food on the app *2024-04-03, version 2.13.2* Lately there is hardly any food, no milk except for oat milk ew, hardly any meat. Like one vegetable...I dont know if theyre going out of business but all the food is grayed out for many days now which is so weird. ### 1/5 — Double billed me and never responded *2024-04-02, version 2.13.2* I had two payments taken from my account for shopping using the app. When I tried to discuss this I was told to wait by the bot. I got a person who said they had issued a refund and it would be deposited shortly. It didn’t happen - then I reached out via email - no response at all. Support is clearly terrible as there is no number to call anyone and no one answers the emails. I then raised a fraud claim with my bank and they reimbursed me. I was fobbed off to by support (just wait up to 7 days). No one cares at all at Gorillas. My advice - don’t use this app based on my experience! Dreadful service. ### 1/5 — Send you the stuff no-one wants *2024-03-14, version 2.13.1* If you order vegetables expect to get the tiniest one on the shelf and no help from customer service. They send you the stuff no-one would pick up for themselves. ### 1/5 — Really went downhill fast *2024-03-02* The app hasn’t functioned properly at all this week and customer service has been extremely unhelpful. The app places holds on my credit card for the order but then fails with 0 explanation and the only explanation that support has given me is that there’s a bug and if I try reordering with one of the items removed it “might” work, but they don’t tell me which item I need to remove and Gorillas already placed multiple holds on my card that won’t be lifted for a few days. Awful customer service experience. Used to feel like it was run by people but this is just the normal thing of a startup cutting costs and getting worse and worse as they get absorbed by a merger or when they’re trying to be profitable. The prices of the groceries on the app have also gone up, with fewer discounts. Would not recommend gorillas anymore. ### 1/5 — Half my order wasn’t delivered, but they won’t refund me *2024-02-19, version 2.13.1* They only delivered half my order due to stock issues and the delivery guy told me to get in touch with them on the chat to organise the refund (not automatic despite it being their fault and they were aware of it upon delivering). I requested it a month ago, and I still haven’t received my refund. I have been in touch with them 5 times now and each time they say ‘the refunds been processed please contact your bank’, but my bank have each time told me the refund was not processed. I’ve had issues with them before with them not showing up etc but this was definitely the final straw! ### 1/5 — Very poor customer service *2024-02-15, version 2.13.1* I just received extremely poor customer service and the filter/search capabilities in app are woeful. ### 1/5 — it used to be so good *2024-02-04, version 2.13.1* after 3 issues with my orders i’ve finally decided to delete this app. latest issue is that out of 8 items i ordered, 3 were missing. was only offered credit for those missing items with no redelivery option and their minimum spend is £10 so they force you to place another (larger) order with them in order to get your money back. customer service is nowhere near the level it should be. avoid. ## Most praised reviews (10 highest-rated) ### 5/5 — Great app - sad to see them close down *2024-05-10, version 2.13.2* Really wish they wouldn’t! ### 5/5 — Convenient and speedy *2024-02-13, version 2.13.1* I’ve used it a bit when I don’t have time or just don’t feel like going it for groceries, plus they seem to have a wider selection of Halal and international goods. One thing I wish was implemented was being able to tip drivers after delivery. I’ve had some really lovely guys deliver for me and would have loved to be able to tip them after the delivery. ### 5/5 — Seriously one of my fave apps *2024-01-30, version 2.13.1* They really are “faster than you” as their slogan goes. I cannot STAND going to the grocery store in Munich and waiting for people to pay with cash and navigating the tiny aisles with my giant stroller. I think I’ve ordered on Gorillas 30+ times now and I love that I get discount codes too. And they have everything! Seriously the best app. ### 5/5 — Amazing service *2023-12-10, version 2.13.1* I actually love gorillas, the delivery time is amazing, and so is the service, and whenever they forget something, they come right back to give you the right order, and sometimes even a little treat. Gorillas is the best place to order, so why not try it out? ✨ ### 5/5 — Quick delivery, lots of variety *2023-08-04, version 2.12.0* Over the years the variety of food offered has gone up, and the delivery times have become quicker. The food is obviously going to be more expensive than going directly to the supermarket because they need to turn a profit to keep it running, some reviews have complained about that but that’s not a valid point - if you can’t afford it then don’t buy it. Just use your typical grocery store like Morrisons instead. ### 5/5 — Sooo goood *2023-06-13, version 2.11.0* Thank god for this app ### 5/5 — The Mystery Bag is Full of Good stuff *2023-02-04, version 2.6.1* I have always loved Gorillas for their “cannot be faster” grocery delivery services, literally within minutes (Their produce items are fresh most of the time. And their selected items like snacks, sparkling water, ice cream can be “trendy” sometimes. And their wrap your items with care.) Today, I ordered a mystery bag out of “Having a little joy on Friday” and I didn’t expect much for $7, but woahhh, the bag contains lots of “expensive stuff” that would cost 5 times the price 🤩🤩🤩🤩🤩. I know the bag’s items can be random but this surprise made my day a ton. Thank you Gorillas for your generosity and amazing services. Cannot thank you enough for this pleasant surprise!!!!! ### 5/5 — Great service *2022-11-25, version 2.1.1* Really great service, decent app, some good Gorillas brand items too. Only gripe is: “Faster than you” is a pretty poor choice of tagline, kind of insulting your customers there but hey that’s Europe for you! The service is still great. Remember to tip generously! ### 5/5 — SO FAST *2022-10-05, version 1.9.46* It’s almost inexplicable how fast they are. My orders usually arrive TEN MINUTES after I tap order. Never has it taken more than 20. And, my orders are correct 100% of the time. It’s truly a GAME CHANGER! ### 5/5 — I was skeptical. *2022-10-02, version 1.9.46* I never leave reviews. I think this might literally be the first App Store review I’ve ever left. I’ve seen Gorillas marketing everywhere and always kind of rolled my eyes because I thought there was no way it was any different from other delivery services. “Delivery in minutes, no chance” I thought. A friend sent me a $20 off code and it’s raining and I just REALLY didn’t want to go to the grocery store so I finally tried it. I got everything I needed, maybe 20 items or so, used Apple Pay, and it was on my doorstep in 20 MINUTES! Unreal. I don’t even know how it’s possible. I’ll never go to a grocery store again. 10 stars. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*