# GoRTS Fares — user reviews

> 14 indexed App Store user reviews of GoRTS Fares by Kontron America, Inc., rated 2.00/5 from 41 ratings.

- Source: https://appshunter.io/ios/app/gorts-fares/id1658347255/reviews
- App overview in markdown: https://appshunter.io/ios/app/gorts-fares/id1658347255.md
- Rating breakdown: 5★ 9 · 4★ 0 · 3★ 1 · 2★ 3 · 1★ 28

## Most critical reviews (10 lowest-rated)

### 1/5 — Scam

*2026-05-31*

Not only do they suck they don’t let you get your money back. Bunch of scammers

### 1/5 — doesn’t let you add fare

*2026-02-24*

tried 4 times

### 1/5 — Awful

*2025-10-04*

Paid twice. No tickets. Do no waste money or time.

### 1/5 — Unusable

*2025-02-27*

You literally cannot add funds using the most popular smartphone in the US.

### 1/5 — Such a waste of time

*2024-11-19*

Never worked. Tried a few times and gave up.

### 1/5 — WORST APP EVER

*2024-07-15*

This is such a terrible app. I purchased a monthly full fare pass and you can clearly see I did but the ticket it locked so I can’t even use it. Don’t even try calling customer service. They are the rudest people and they will hang up on you.

### 1/5 — Can’t See Routes

*2024-06-22*

Can’t see the buses so I can’t tell if they’re running or not.

### 1/5 — Worthless

*2024-02-29*

Can’t create an account, can’t purchase fare without account even though it’s an option. Seems RTS hasn’t been able to figure out digital passes after all these years of trying. Incredibly inconvenient.

### 1/5 — Bad app

*2024-01-27*

I paid for 10.00 to ride  in Rochester NY and after boarding the bus my app said bad ticket

### 2/5 — please make it work better or change the rules!!!

*2025-10-09*

there is absolutely no reason i should have bus drivers almost not allowing me on the bus because they need to see a specific screen that doesn’t work well to approve my bus pass…. not sure why the qr codes exist if i can’t even scan them. super frustrating.

## Most praised reviews (4 highest-rated)

### 5/5 — Works amazing

*2025-02-06*

Tbh this app is great better then swiping a paper card on a bus

### 3/5 — Mediocre

*2024-11-15*

Could definitely be better, but could also definitely be worse. I don’t have any extremely major complaints right now.

### 2/5 — Poor design and functionality

*2025-01-12*

Routes are unclear, app freezes and is sluggish

### 2/5 — Not a good app

*2023-11-15*

This app is sluggish and slow (Apple). When using it freezes and when trying to purchase shuttle tickets, it just crashes. Each time I tried it just crashes, meaning my entire search engine shuts down and I’m back to my Home Screen. Very frustrating…

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-26.*