# goSTOPS — user reviews > 41 indexed App Store user reviews of goSTOPS by GOSTOPS HOSPITALITY PRIVATE LIMITED, rated 4.60/5 from 5 ratings. - Source: https://appshunter.io/ios/app/gostops/id1538056051/reviews - App overview in markdown: https://appshunter.io/ios/app/gostops/id1538056051.md - Rating breakdown: 5★ 4 · 4★ 0 · 3★ 1 · 2★ 0 · 1★ 0 ## Newest reviews (12 of 41) ### 4/5 — Too may popups after unlocking *2026-03-20* App worked great for me in Goa. pPopup for food ordering or something related to app after every unlock is very irritating… Also it would be great if app supports for door/locker unlock widgets. **Developer response:** Hi Sir/Ma'am, Thank you for sharing your feedback with us! We're glad the app worked well for you during your stay in Goa. We also appreciate you flagging the pop-up notifications and the suggestion for door/locker unlock widgets — this kind of feedback genuinely helps us make the app better for all our users, and we'll be sure to pass it on to our product team for consideration. Thanks again for taking the time to share your thoughts, and we hope you have another great stay with us soon! Warm regards, Team goSTOPS ### 2/5 — Worst checking process *2024-11-03* No systematic plan for checking. Receptionist has really bad attitude not at all polite and pool was not cleaned. Very bad experience. Don’t have high hopes from this hostel. We were supposed to checking at 1:00pm but it was completed after an hour. Receptionist is really worst. **Developer response:** Hi Anu, Thank you for sharing this feedback, and we're sorry for the experience you had. The delayed check-in, lack of a systematic process, the pool not being cleaned, and the attitude of our receptionist are all concerns we take seriously — this isn't the standard of service we want to offer. We understand your disappointment, and we'll ensure this is flagged internally for review, particularly around check-in processes and staff conduct. Thank you for taking the time to share this with us — it helps us improve. Warm regards, Team goSTOPS ### 1/5 — Pathetic Experience *2024-09-17, version 226* Staff is very rude. Everything functions through app which has a very bad user experience. Please dont book gostops there are other good hostels. ### 1/5 — Had to call police in the middle of the night *2024-09-01* We were given a room which was full of seapage smell instead of promised Mountain View private room on the booking platform. We were given an option of shifting my family in a dormitory which was promised to be empty and won’t be occupied during during night. In the middle of the night the manager sent 4 drunken man to our dormitory room without any ethical responsibility of having a family already been shifted there with a lady and girl kid. We had to call policemen to control the manager and the drunken men in the middle of the night. A horrible experience staying in go stops Nainital. **Developer response:** Hi Prateek Tharpal, We are deeply sorry for what you and your family experienced at goSTOPS Nainital. This is a serious matter, and the safety lapse you've described is completely unacceptable. Could you please share your concerns at hello@gostops.com . We'd like to investigate this further and take necessary actions. We sincerely apologise for the distress caused, especially with a child involved. Thank you for bringing this to us. Warm regards, Team goSTOPS ### 1/5 — Worst Arrogant management staff Srishti. Arrogant behaviour *2024-06-16, version 203* Worst Arrogant management staff Srishti . Arrogant behaviour and refused Refund of money even when cancelled before 3days of stay. ### 1/5 — Very frequent updates *2024-06-11* The issue with this app is there should be proper testing before releasing the app, everytime I open the app, there’s an update and have to download that first before I can enter my room as there is only digital key available. This is very frustrating. ### 1/5 — Issue with the app *2024-06-03* Encountering an issue with the booking update on the iPhone app. Despite checking in, the app fails to update for the keys (essential for door access), necessitating a call to staff for assistance. While manageable during the day, it becomes a significant inconvenience, especially when returning late at night from the office. Kindly address this matter. **Developer response:** Hi Tushar Rajan, Thank you for sharing this feedback, and we sincerely apologise for the delayed response. We understand how inconvenient it must have been, especially returning late at night, to face this issue with the app not updating for door access after check-in. We'd like to confirm that this issue has likely since been addressed given the time that's passed, but we truly appreciate you flagging it, as it helped us improve the reliability of our app for all our guests. Thank you for your patience and understanding. Warm regards, Team goSTOPS ### 1/5 — Good property with bad management and rude staffs *2024-05-31* I stayed in ooty . App is necessary for the stay . Reason was that dorm key will be available in the app using bluetooth connection. After installing key was not showing in the app. The reason for that was technical glitch. I had to ask how can i enter the dorm then ? He said he will arrange key but nothing happened . After asking two or more times he gave me physical keys . Food is over priced , average quality and below average quantity. Staff attitude is not at all acceptable. They Lack even basics of customer service principles. No intro or briefing about the property on check in. Even if you ask them their answering would be like they’re not at all interested in that conversation. Access to the property is not that easy. Distance from town is also important. Last 300 meters of road is literally worst and no street lights. Positive things about the stay was the property is aesthetically pleasing. Each bed has personal curtains. Fans are available. Room and toilets are spacious and clean . **Developer response:** Hi Malay, Thank you for this detailed feedback on your stay in Ooty. We're glad the property's aesthetics, spacious rooms, and clean toilets stood out for you. We're sorry for the trouble caused by the digital key glitch, the delay in getting physical keys, and the gaps in staff responsiveness and check-in briefing. We've also noted your concerns about food quality/pricing and accessibility to the property. We appreciate you sharing this in detail — it genuinely helps us identify areas to improve. Warm regards, Team goSTOPS ### 1/5 — New update *2024-05-30, version 192* The new ux of the app is unpleasant specs the door unlock ### 1/5 — Cannot modify booking and No Support *2024-05-14, version 184* There is no option to modify booking dates on App as well as website. Customer care number doesn’t work or no support ### 3/5 — Id upload doesn’t work. Neither does photo upload work *2024-04-23* New version claims to have option for uploading ID but it doesn’t work ### 1/5 — Faulty app,dont use for ordering food *2024-04-13, version 174* goStops is pathetic ,they ll force you use the app to order food and after payment your amount gets deducted but order won’t be placed.This happened everytime we tried to order.I still haven’t got my money back. Do not trust the paid good reviews,only the rooms were clean,everything else was worst.Food tasted bad(we finally placed order offline and it took them an hour to just prepare tea and momos).After complaining about service they weren’t even apologetic.Book this horrible place only if you need a place to sleep in . ## Most critical reviews (10 lowest-rated) ### 1/5 — disappointed *2026-07-23* We booked a stay at goSTOPS for 20 July. However, on 21 July, protests were taking place in Delhi, making it unsafe to travel. Our bus was also cancelled, so we were unable to travel to the property. Considering the circumstances, we contacted goSTOPS and requested that our booking be cancelled or that we be offered some assistance. Unfortunately, the goSTOPS team refused to help and simply stated that we should have informed them five days before the check-in date to cancel the booking. This was extremely distressing and disappointing. I understand that cancellation policies exist, but when there is an unexpected situation involving safety concerns and public transport disruptions, some level of understanding and support should be provided. I will not be booking a stay with goSTOPS again. I am extremely disappointed that the management showed no concern for our safety or circumstances. **Developer response:** Hi Manish, Thank you for sharing your experience with us. We completely understand how unsettling the situation must have been, given the safety concerns and travel disruptions involved. Your feedback matters to us, and we're sorry your experience didn't reflect the care we aim to offer. We hope to have the chance to host you again under better circumstances. Warm regards, Team goSTOPS ### 1/5 — Irritating Ads when unlocking the door *2025-11-15, version 317* Ads are showing even when unlocking door or locker. Too irritating. Please remove them. ### 1/5 — Disappointed *2025-08-12* Extremely disappointed with goSTOPS and their customer service. I booked my stay for 15–17 August when the price was much higher. Now, the exact same stay is showing at a much lower price — but there is no option to cancel, rebook, or even modify my reservation. All I requested was a very simple change: allow me to shift my booking to another goSTOPS location because the weather at my original destination is not suitable for travel. That’s it — no refund, no extra demands, just a basic request any customer-first brand would handle easily. Instead, goSTOPS chose to hide behind rigid policies and show zero flexibility or empathy. They clearly care more about keeping your money than keeping their customers happy. This is by far the worst hotel chain I’ve ever dealt with. I’m never booking with goSTOPS again, and I’ll make sure people know how they treat paying guests **Developer response:** Hi Akash, Thank you for sharing your detailed feedback with us. We sincerely regret the inconvenience caused, particularly given that your request was a simple location change necessitated by unfavourable weather conditions at your original destination. We understand your disappointment, and we acknowledge that this situation warranted a more flexible and empathetic approach from our end. Thank you for bringing this to our attention — feedback such as this helps us continue improving the support we offer to our guests. Warm regards, Team goSTOPS ### 1/5 — Unhelpful customer support *2025-05-01* I wanted to extend the booking but there was no option in their stupid app to do so. So, I made a new booking but mistakenly selected the same date I was staying in. The customer support was aggressive, unhelpful and denied to provide the refund nor did they help to change the booking date as I had requested. **Developer response:** Hi UtkarshPramodGupta Thank you for sharing this with us. We're sorry for the frustration caused — both with the app not supporting direct extensions, and with the experience you had while trying to get the booking date corrected. We understand how important it is to feel heard and supported in these situations, and we regret that this wasn't reflected in the interaction you had with our team. We appreciate you bringing this to our attention, as it helps us identify gaps in both our app functionality and support experience. Warm regards, Team goSTOPS ### 1/5 — App degraded on iOS. Using the latest version 286 *2025-04-13* Locker option is not being shown in the app. Even Door UNLOCK was not showing until I reported the matter at the front desk. Persistent issue for longer than 4 hours. Worst experience. Disappointing ### 1/5 — Useless app & Hospitality Experience! *2025-03-26* Property is totally diff from internal pictures, Due to pathetic automation service I am unable to open my room door! Also not able to order food via card, upi & cash any medium. Jub network issue hato booster lagao ya phir cash payment loo. Bhooka maardia or staff itna rude kuch sunta nahi. You guys should change your policies related to work order otherwise guest should avoid or bycout goSTOPS property. ### 1/5 — Worst hostel in my 10years of travelling *2025-03-14, version 275* The management does not care about anything whatsoever. They have cramped up the entire place, the one in Vagator specifically. AC is not working, when switched ON works only at 28deg. The staff here have not trained about basic q&a ### 1/5 — Worst experience *2025-02-05, version 254* Worst experience ever. Staff was so rude and was not at all supporting. ### 1/5 — App not working *2025-01-25, version 250* Crashing ### 1/5 — Worst App *2024-10-02, version 229* It’s hard to understand how this app works. Not recommended to make any bookings from their official app. Did not even get the cashback as alleged. ## Most praised reviews (10 highest-rated) ### 5/5 — First visit at goSTOPS *2026-07-16* This was my first visit to goSTOPS Katra hotel or I say first visit to goSTOPS hotel but it left a remarkable,unforgettable and pleasant memory. This proverbs ‘First impression is the last impression’ fit here perfectly. Especially my family and kids enjoyed a lot. There concept is very appreciable. Everything was fine whether it room, hygiene, food quality, indoor activity for kids and family. Everything attracts me and this will be my first choice hotel wherever I plan next trip. I recommend everyone to visit once and you will love it. Most important Mata Rani Trikut Parvat view was mesmerising from the room. **Developer response:** Hi Soni, Thank you so much for this heartwarming review! We're thrilled that your first goSTOPS experience left such a lasting impression, and that your family, especially the kids, had a memorable time with us. It means a lot to know our rooms, hygiene, food, and family-friendly activities stood out for you — and that the Trikut Parvat view added that extra magic! We can't wait to welcome you back on your next trip. Thank you for recommending us! Warm regards, Team goSTOPS ### 5/5 — Awesome hostels *2026-07-15* For me, the stay was excellent. Also, I have been performing here As an artist, so they have given me good dormitory rooms along with basic services. So very good. Also, I am a traveller so I travel across India. Go stop is the Saviour. **Developer response:** Hi Saurav Verma, Thank you for this wonderful review! We're so glad your stay was excellent, and that as a performing artist, you found comfortable dorms and the essentials you needed with us. Being a trusted companion for your travels across India means a lot to us. Looking forward to hosting you again soon! Warm regards, Team goSTOPS ### 5/5 — Review *2026-06-22* Our stay at gostops udaipur was beyond expectations. We had a great time staying there and enjoyed the various events organised by them. Shot out to people like kesar and shankar who were really helpful and made our stay memorable **Developer response:** Hi Rimjhim, Thank you so much for this fantastic review! We're thrilled to hear your stay at goSTOPS Udaipur exceeded expectations, and that you enjoyed the events we organised. A special shoutout to Kesar and Shankar — we'll be sure to pass on your kind words to them. It's wonderful to know they played such a big part in making your stay memorable! Thank you for choosing goSTOPS, and we look forward to hosting you again soon! Warm regards, Team goSTOPS ### 5/5 — Experience *2026-04-28* Great place to hangout with friends as well as family **Developer response:** Hi VJ, Thank you for your kind words! We're so glad goSTOPS turned out to be a great spot for you to hang out with both friends and family. Creating a space that works for every kind of traveller is exactly what we aim for, and it's wonderful to know it resonated with you. We hope to host you again soon! Warm regards, Team goSTOPS ### 5/5 — Didn’t know i needed this till i used it *2026-02-04* The app has set a standard for me. Everything at the property is so easily available on the app with just a click. Its amazing **Developer response:** Hi Overload Maity, Thank you so much for this wonderful feedback! We're thrilled to hear the app has made such a strong impression and that everything at the property is just a click away for you. Making your stay smooth and hassle-free is exactly what we aim for, and it's great to know it's working just as intended. Thanks again for the kind words — we hope to make your next stay just as amazing! Warm regards, Team goSTOPS ### 5/5 — Go & Stop *2026-01-31* Having a peaceful experience in my stay with gostops. It has a friendly crowd, they have activities for the guests in the evening time so that everyone can gel up. Special thanks to Nitik & Arun for hosting us. You guys are great good work volunteering them🤌🏻☮️ **Developer response:** Hi Aafiya Rabbani, , Thank you so much for this lovely review! We're so glad you had a peaceful stay and enjoyed the friendly crowd and evening activities that help everyone connect. A special shoutout to Nitik and Arun — we'll be sure to pass on your kind words to them. It's wonderful to know their hosting made your stay even more special! Thanks again for the kind words, and we hope to see you again soon! Warm regards, Team goSTOPS ### 5/5 — Appu *2025-12-26* Best experience in hostel ever Nice and clean room . The staff and receptionist is very humble and down to earth. You can have a access of common room where you can enjoy terrace view and some indoor games . Overall Outstanding experience **Developer response:** Hi Appu, Thank you so much for this wonderful review! We're delighted to hear you had the best hostel experience, with clean rooms and a warm, humble team to welcome you. It's great to know you enjoyed the common room, terrace views, and indoor games too — these little touches are meant to make your stay more than just a place to sleep! Thanks again for the kind words, and we hope to host you again soon! Warm regards, Team goSTOPS ### 5/5 — GOSTOPS *2024-03-07, version 164* Best best best ### 5/5 — Service *2024-01-15* Naresh from picture palace go stops is very kind hearted and helpful person. Liked his compay. **Developer response:** Hi Kartik Kharwal, Thank you so much for this lovely feedback! We're delighted to hear Naresh made your stay at Picture Palace goSTOPS such a warm and pleasant one. We'll be sure to pass on your kind words to him — it means a lot to know his company added to your experience! Warm regards, Team goSTOPS ### 5/5 — GoSTOP explore *2023-07-28, version 1.6.12* Saturday 29-7-99 GoSTOP ke itne sare rewiew mile ki .. humne sirf gostop ko explore karne k liye trip plan kr Lia.. Hope hum sb ki umeedo mai khada utare Rishikesh I’m coming 🙊🙊🙊🙊 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*