# GoTo (CAR2GO) Shared Mobility — user reviews > 20 indexed App Store user reviews of GoTo (CAR2GO) Shared Mobility by GoTo Mobility ltd, rated 4.60/5 from 388 ratings. - Source: https://appshunter.io/ios/app/goto-car2go-shared-mobility/id1449036622/reviews - App overview in markdown: https://appshunter.io/ios/app/goto-car2go-shared-mobility/id1449036622.md - Rating breakdown: 5★ 325 · 4★ 23 · 3★ 8 · 2★ 5 · 1★ 27 ## What do users think of GoTo (CAR2GO) Shared Mobility? Overall sentiment: negative **Pros** - 👍 Great service overall - 👍 Reasonable pricing - 👍 Clean cars - 👍 Cars located as described **Cons** - 🐛 App doesn't work - 🐛 Frequent errors during ID scan - 🐛 App glitches constantly - 🐛 Cannot lock/unlock car - 🐛 Car issues (broken seatbelts, low tire pressure) - 🐛 Difficult sign-on process - 🐛 Rude customer service - 🐛 App needs constant reinstallation - 🐛 Invoices surprisingly high - 🐛 Cars are filthy and beat up - 🐛 Two-way rental model limits usefulness - 🐛 No customer support - 🐛 No cancellation option - 🐛 Credit card locked indefinitely - 🐛 Overcharging and no refunds - 🐛 App navigation difficult (icons only) - 🐛 Recurring payment cannot be canceled - 🐛 Faulty brakes on bikes - 🐛 Missing helmets on bikes - 🐛 App won't read bike codes - 🐛 Overpriced bikes and cars - 🐛 Bikes without brakes - 🐛 App crashes repeatedly - 🐛 App doesn't recognize current rental **Commonly reported bugs** - ID scan errors - App glitches - Car lock/unlock issues - App requires reinstallation - App navigation issues (icons only) - Recurring payment not cancellable - App won't read bike codes - App crashes - App doesn't recognize current rental **Most requested features** - Allow one-way rentals - Improve app navigation for clarity - Provide clear cancellation options - Fix recurring payment cancellation - Offer manual bikes again - Improve app's rental management features ## Newest reviews (5 of 20) ### 1/5 — Care 2 go bikes *2021-12-31* Terrible experience ### 1/5 — אופניים ללא ברקסים *2021-10-18* השכרתי מהם אופנים ללא ברקסים. לאחר ששמו אותי במצב מסוכן דרשו שאלח לשים את האופניים בחניה יעודית. ### 1/5 — Not working at all!!! *2021-06-05* Tried 2 phones 3 times can’t get it open. ### 1/5 — App now repeatedly crashes *2021-03-09* Can’t get it to open ### 1/5 — No current rental management *2020-11-30* The app doesn’t recognize current rental and gives no option of managing that - edits to duration, car location, open/close.. Either there is a glitch and the system is down or there’s a flaw in the utility of the app. ## Most critical reviews (10 lowest-rated) ### 1/5 — Id scan *2026-06-28* App doesn’t work. Continues to give errors scanning my id ### 1/5 — Very poor experience *2025-04-21* Car had issues, app wasn’t working, and can only cancel membership by calling or emailing. **Developer response:** Hi Ben, thank you for your feedback – we’re sorry to hear about your experience. We understand your concerns and take them seriously. Please note that it is possible to cancel your membership directly through the app, and we’d be happy to guide you through the process if needed. Our customer support team is available 24/7 at *8255 or via email – feel free to reach out so we can assist you further. Thanks again, The GoTo Team 🚗 ### 1/5 — I’ve never experienced such hardship from any corporate entity in my life. I eat *2025-03-08, version 3.0.18 Build 1* Awful service, worthless customer service. The cars seatbelts were broken, the tires had low pressure, the app glitched constantly and you can’t lock or unlock the car without the app so we could t unlock it multiple times when the app glitched out. The car once turned off can barely be turned back on, would not recommend this service to my worst enemy ### 1/5 — Appalling customer service *2024-12-22* The sign on process for this company is ridiculous. And customer service and support could not be ruder. Avoid. **Developer response:** Sorry to hear about your experience. We take customer feedback seriously, and we're always looking to improve our service. If you'd like to discuss the issue further, our customer support is available 24/7 at *8255. Thank you for sharing your thoughts! ### 1/5 — !!!!!!!!!!!!!!!!!TAXI IS CHEAPER!!!!!!!!!!!!! *2024-05-06* במאה אחוז משתלם יותר לנסוע במונית הלוך ושוב ואפילו יהיה זול יותר ב20 שח מינימום, וגם נוח בהרבה כי אין לחץ זמן. Twice I tried and both times I was surprised with the invoice, eventually both rides cost MORE THAN A TAXI FARES!! PPL TAKE CARE OF YOUSELF AND USE ANYTHING ELSE, EVEN TAXI!!! ### 1/5 — זהירות, לא לקחת מהם שום רכב *2023-11-12* היה לי מקרה שהרכב פשוט לא היה תקין ונשלחתי לקחת רכב בעיר אחרת אמרו שקבל סכום מסוים פיצוי בפועל קבלתי חמישית מהסכום, בקיצור, לא להוריד ולא להשכיר כלום!!!!! **Developer response:** היי, אנחנו מתנצלים על החוויה שלך. נשמח שתעביר לנו פרטים ליצירת קשר באמצעות האתר, כדי שנוכל לבדוק את הנושא. בתודה, צוות GoTo ### 1/5 — Filthy, beat up cars, that can’t be rented one-way *2023-03-01* I’ve tried to like using Go2Cars, but my experience is tainted by reserving cars only to find that the car interior is absolutely filthy and the exterior looks like it has been in a crash derby. Equally frustrating is the rental “model” which is advertised as a “two-way” model, which means you have to return the car to the same location you picked it up vice to another Go2Cars parking spot. This might be preferable on some occasions, but it really limits the usefulness of renting a car ad hoc or otherwise trying to do something other than hurry up and get back to the pickup spot before your reservation period ends (increments of 15 minutes). In city traffic, all of this makes getting a taxi not only less stressful, but far cheaper than renting from Go2Cars. Moreover, if you want to go for a day trip or somewhere further than a few miles, you are better off getting a rental car from one of many rental car companies as Car2Go mileage charges mean renting something is far cheaper than Car2Go. ### 1/5 — SCAM! DO NOT USE! *2022-12-01* THERE IS NO CUSTOMER SUPPORT. THERE IS NO CANCELLATION OPTION. YOUR CREDIT CARD WILL BE LOCKED WITH THEM FOREVER EVEN IF YOU REMOVE YOUR CREDIT CARD INFORMATION FROM THE APP. THEY OVERCHARGE ME AND I CANNOT GET MY MONEY BACK. ### 1/5 — Cannot use application with new update *2022-08-31* There is no text. Just icons. Cannot navigate the application whatsoever. ### 1/5 — SCAM - Recurring payment cannot be canceled *2022-03-25* The app requires a credit card to sign up and will charge you $20 a month indefinitely. It is impossible to cancel this via the app or their website. ## Most praised reviews (5 highest-rated) ### 5/5 — Smooth as can be be *2025-06-11* Great experience over all. Will sure use it again! **Developer response:** Thank you! 😄 We’re thrilled you had a great experience. Can’t wait to see you back! GoTo is available 24/7 at *8255 🚗✨ ### 5/5 — Great service. *2024-06-23* I can’t believe how reasonable this service is. The car was clean exactly where the app told me it was and had a great trip. Highly recommend. ### 2/5 — I wish it worked *2024-09-26, version 3.0.7 build 2* Every time I open this app it needs to be deleted and downloaded again. There is something very wrong with the app. ### 2/5 — TAXI IS CHEAPER!!! *2024-05-08* Twice I tried and both times I was surprised with the invoice, eventually both rides cost MORE THAN A TAXI FARES!! PPL USE ANYTHING ELSE, EVEN TAXI!!! במאה אחוז משתלם יותר לנסוע במונית הלוך ושוב ואפילו יהיה זול יותר ב20 שח מינימום, וגם נוח בהרבה כי אין לחץ זמן. **Developer response:** היי, אנחנו מתנצלים על החוויה שלך. נשמח שתעביר לנו פרטים ליצירת קשר באמצעות האתר, כדי שנוכל לבדוק את הנושא. בתודה, צוות GoTo ### 2/5 — Overpriced and poorly serviced *2021-12-31* I use the bikes A LOT. I liked their manual bikes but they’ve disappeared and only electronic assist bikes remain. These are often in bad shape. The brakes are faulty or the gears are faulty. Some have helmets others are missing helmets. But my biggest complaint is sometimes the app won’t read the code I’ve only rented a car once. That was enough. I wanted a full day because I was headed to Shoham about 16km from my home. For a full day plus kilometres it cost more than two taxis. Why bother renting when the prices are so high? --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*