# GoToAssist Remote Support — Support for v4

> Remote desktop and mobile support from your iOS device. (iPhone/iPad app by GoTo Group, Inc..)

- Source: https://appshunter.io/ios/app/gotoassist-remote-support/id1230341039 (this page in markdown: same URL + `.md`)
- Developer: [GoTo Group, Inc.](https://appshunter.io/developer/299616804)
- Category: Business, Productivity
- Price: Free
- Rating: 1.70/5 from 26 App Store ratings · 47 written reviews indexed
- Age rating: 4+
- Requires: iOS 12.0 · 32 MB
- Languages: American English, French (France), German (Germany), Italian, European Portuguese, European Spanish
- Released: 2017-06-12
- Data updated: 2026-08-14
- Monetization: freemium
- User reviews in markdown: https://appshunter.io/ios/app/gotoassist-remote-support/id1230341039/reviews.md

## What is GoToAssist Remote Support?

GoToAssist (Remote Support) lets you quickly and easily deliver support to desktops and mobile devices from your iPhone or iPad.

Support your customers when and wherever they need help.

Features:
• Unlimited live support that works seamlessly behind existing firewalls
• Screen sharing and remote control of supported devices
• Unattended machine access
• Intuitive touch and gesture controls
• Pinch to zoom
• Full keyboard functionality, including special keys (Alt, Ctrl, etc.)
• 128-bit AES encryption and end-to-end user authentication
• Connects over 3G/4G and Wi-Fi
• Free 24/7 support


Get started quickly:
1) Download and install the GoToAssist app on your iPhone or iPad.
2) Log in with your GoToAssist account.
3) Tap to create a support session and then send your user an invitation to connect.

## Key features

- Live remote support
- Screen sharing
- Remote control
- Unattended access
- Touch and gesture controls
- Secure encryption

## Recent user reviews (10 of 47)

All indexed reviews: https://appshunter.io/ios/app/gotoassist-remote-support/id1230341039/reviews.md

### 2/5 — Devices missing

*2026-02-10*

No longer shows devices which aren’t on any groups

### 1/5 — They don’t care about this app

*2025-03-12*

They obviously don’t care about the development of this app. No decent updates in forever.

### 1/5 — New Version

*2024-08-20, version 2.1.4*

They haven’t come out with a new version in YEARS! what the F!! I pay good money for this and can’t even get an app updated for performance and features. Citrix is going down

### 2/5 — Please, for god sake, UPDATE THIS APP

*2024-02-01*

Hasn’t changed in almost 5 years. Please update!

### 1/5 — Absolutely Useless

*2023-12-20*

Never works correctly.. just spinning constantly.

### 1/5 — V5 support going to exist?

*2023-10-13*

This apps been left for dead. What is going on?

### 1/5 — I want to be a fan…

*2023-08-31*

Where is v5?
Why no upgrade to service in v4?
Why does it disconnect in iPadOS Stagemanager ?

I predict you will continue to lose customers to competing products if you do not address these issues in a timely manner.  Unfortunate, as I know we are reviewing other products ….because you do not address these issues in a timely manner.

### 1/5 — Where is v5 supported app ?

*2023-02-21, version 2.1.3*

App needs help and where is the v5 support already? You guys push the narrative to push everything to v5 but the app won’t connect to my v5 devices. I should never have deleted my v4 devices. Very frustrating

### 3/5 — Works, but could be better

*2023-02-12, version 2.1.3*

As a 35 year computer tech that’s been using GoToAssist for years to support my clients, this app can be a lifesaver.  I definitely prefer doing it from a computer, but if you’re on the road away from one this app can really get you out of a crisis.

The login is the worst part though.  Having to toggle to another app for the MFA login is a pain and sometimes fails. Honestly though, I would rather deal with that than not have access. Although having to jump between apps on a phone defeats the purpose of MFA… since if someone steals your phone the have access to both?!?!?

I tried to setup the face recognition, but without a 2nd mobile device handy to scan a QR code I haven’t found a way to.  I’ll have to set it up on my old iPad and try it that way.

Overall it works as advertised. It’s not as easy as using it from a real computer, but it is usable to get the job done.

There is a new v5 version available to download. I haven’t tried it yet, but my clients are all still on v4 so it’s not an issue for me.

### 2/5 — Missing Administrator Option

*2022-11-18*

The App is missis the option to access as administrator.
Please work on your app.

## Frequently asked questions about GoToAssist Remote Support

### What does GoToAssist Remote Support do?

This application allows users to provide remote support to desktops and mobile devices directly from their iPhone or iPad. It facilitates screen sharing, remote control, and unattended access to supported devices, enabling quick assistance for customers or colleagues.

### What are the key features of GoToAssist Remote Support?

Key features include unlimited live support that works through firewalls, screen sharing and remote control of devices, unattended machine access, intuitive touch and gesture controls, full keyboard functionality, and secure 128-bit AES encryption. It can connect over 3G/4G and Wi-Fi.

### Is GoToAssist Remote Support free to use?

The app itself is free to download and install on your iPhone or iPad. While the description mentions 'Free 24/7 support' for the service, the core functionality of providing remote support typically requires a GoToAssist account, which may have associated costs depending on your subscription plan.

### What devices is GoToAssist Remote Support compatible with?

The app is designed to be used on iPhones and iPads to provide support to desktops and mobile devices. The description implies it supports a range of devices for remote assistance, but specific operating system requirements for the *supported* devices are not detailed.

### How do I start a support session with GoToAssist Remote Support?

To begin, download and install the app on your iOS device and log in with your GoToAssist account. You can then create a new support session and send an invitation to the user you wish to assist, allowing them to connect to your session.

## Version history (last 5 releases)

### 2.1.6 — 2026-02-06

OpenSSL updated to version 3.5.5.

### 2.1.5 — 2025-12-04

Security and stability improvements.

### 2.1.4 — 2023-07-06

UI improvements & bug fixes.

### 2.1.3 — 2022-06-20

Some UI improvements & Crash fixes.

### 2.1.2 — 2021-02-24

Fixing device group search.

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## More apps by GoTo Group, Inc.

- [join.me - Simple Meetings](https://appshunter.io/ios/app/joinme-simple-meetings/id409811927)
- [GoToMyPC - Remote Access](https://appshunter.io/ios/app/gotomypc-remote-access/id1238134847)
- [GoToMeeting](https://appshunter.io/ios/app/gotomeeting/id1239774423)
- [GoToWebinar](https://appshunter.io/ios/app/gotowebinar/id1244921300)
- [GoToTraining](https://appshunter.io/ios/app/gototraining/id1245324531)

All apps by GoTo Group, Inc.: https://appshunter.io/developer/299616804

## Related topics

[gotoassist remote support](https://appshunter.io/ios/topics/gotoassist-remote-support) · [gotoassist](https://appshunter.io/ios/topics/gotoassist) · [gotoassist support](https://appshunter.io/ios/topics/gotoassist-support)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-14.*