# GoToAssist Support - Customer — New! Support for v5 > Remote device support and screen sharing for troubleshooting. (iPhone/iPad app by GoTo Group, Inc..) - Source: https://appshunter.io/ios/app/gotoassist-support-customer/id1413723666 (this page in markdown: same URL + `.md`) - Developer: [GoTo Group, Inc.](https://appshunter.io/developer/299616804) - Category: Business, Productivity - Price: Free - Rating: 2.50/5 from 36 App Store ratings · 87 written reviews indexed - Age rating: 4+ - Requires: iOS 16.0 · 70 MB - Languages: American English, French (France), German (Germany), Italian, Brazilian Portuguese, European Spanish - Released: 2018-08-04 - Data updated: 2026-08-14 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/gotoassist-support-customer/id1413723666/reviews.md ## What is GoToAssist Support? !! ONLY DOWNLOAD IF DIRECTED TO DO SO BY A SUPPORT AGENT YOU TRUST !! The GoToAssist Remote Support mobile app by LogMeIn allows support agents to troubleshoot a problem you are having on your device. How to Use: 1. Install the app on your mobile device. 2. Launch the app. 3. Enter the Support Key given to you by your support agent. 4. Allow your trusted agent to connect to your device. Features: Share your screen live with your support agent. Your support agent can perform the following actions: Instantly start a chat with you. View the screen of your device. ## Key features - Remote screen sharing - Live chat with support agent - Troubleshoot device issues - Connect with support key ## Recent user reviews (10 of 87) All indexed reviews: https://appshunter.io/ios/app/gotoassist-support-customer/id1413723666/reviews.md ### 5/5 — I can’t connect? *2023-08-05* I can’t connect to my tech support friend. ### 5/5 — Honest support *2023-07-03* I downloaded and used this app with Sonos Customer Support and it worked great. After the customer support team was finished they specifically told me to disconnect and delete the app. So on the reviews this app is good if YOU and ONLY YOU contacted a reputable company for customer support, if a company contacts you then don’t install it. I would not have gotten my equipment fixed had it not been for this app. ### 5/5 — Valuable Support Tool *2023-03-31* This app is used by many reputable companies to provide quality support. But only use it with someone you trust. The negative reviews are from people who were tricked into using the app by scammers. When used by a reputable company, this app is one of the best ones out there for remote support. ### 1/5 — YOU ARE BEING SCAMMED IF SOMEONE ASKS YOU TO DOWNLOAD THIS APP *2022-10-14* This app is used by scammers to steal your identity, money and personal information. It is insecure. ANYONE CAN SEE YOUR SCREEN. ### 1/5 — BETRUG !!!!!!!!!! *2022-09-02* AUFPASSEN !!!!!!!!!!!!!!!!! BETRUG !!!!!!!!!!!!! ### 1/5 — Scammers Alert *2022-09-01, version 2.2.3* If I could give a zero star I would some scammers used this app portraying that they was from Amazon to screen share with my phone and try and order items off of Amazon and try and transfer money out of my account‼️‼️‼️😡 ### 1/5 — Scam *2022-08-29, version 2.2.3* Beware of this scam app. You will receive email a call from someone claiming to be from Amazon asking if you purchased an iPhone from a particular area of the country maybe Maryland. The will ask you to die loss this app, but don’t and delete if you do. The are not from Amazon. They will scare you into telling you that all your information has been hacked yet they will tell you never tell you how to solve the problem and will slowly give you instructions I assume it’s so that the other person can steal the information while the other person talks to you on the phone. Whatever they say is not true. ### 1/5 — Betrug *2022-08-25* Achtung die App und die Betreiber sind Betrüger!!! Es wird versucht das Handy zu kontrollieren! Und Zahlungen anzuleiten! ### 1/5 — Betrug Achtung!!! *2022-08-24* Betrug ### 1/5 — Abzocke, nicht laden ! Koffer zubuchen bei Lufthansa, Geld futsch *2022-08-19* Lufthansa Scamm !!! ## Frequently asked questions about GoToAssist Support ### What does this app do? This application allows a trusted support agent to remotely access and troubleshoot your mobile device. It enables them to view your screen live and communicate with you via chat to resolve technical issues. ### How do I use this app? You should only download this app if directed by a support agent. Once installed, launch the app and enter the Support Key provided by your agent. This will allow them to connect to your device for assistance. ### Is this app free to use? Yes, the application is free to download and use. There are no in-app purchases or advertisements associated with its functionality. ### What actions can a support agent perform? A support agent can instantly start a chat with you and view the screen of your device. They can also share your screen live with you to better understand and diagnose the problem. ### Who is this app intended for? This app is intended for users who are experiencing technical difficulties with their mobile devices and have been instructed by a trusted support agent to download it for remote assistance. ## Version history (last 5 releases) ### 2.3.1 — 2025-09-11 Bug fixes and improvements ### 2.3.0 — 2023-10-24 Bug fixes and security enhancements ### 2.2.4 — 2022-11-28 Bug fixes and improvements ### 2.2.3 — 2021-12-09 Minor improvements. ### 2.2.2 — 2021-09-27 Stability improvements. ## Apps similar to GoToAssist Support | App | Rating | Price | Category | | --- | --- | --- | --- | | [TechSee Instant Mirroring App](https://appshunter.io/ios/app/techsee-instant-mirroring-app/id1542980272) | 3.6 (26) | Free | Business | | [UniFi Verify](https://appshunter.io/ios/app/unifi-verify/id1499320261) | 4.8 (11,301) | Free | Business | ## More apps by GoTo Group, Inc. - [join.me - Simple Meetings](https://appshunter.io/ios/app/joinme-simple-meetings/id409811927) - [GoToAssist Remote Support](https://appshunter.io/ios/app/gotoassist-remote-support/id1230341039) - [GoToMyPC - Remote Access](https://appshunter.io/ios/app/gotomypc-remote-access/id1238134847) - [GoToMeeting](https://appshunter.io/ios/app/gotomeeting/id1239774423) - [GoToWebinar](https://appshunter.io/ios/app/gotowebinar/id1244921300) - [GoToTraining](https://appshunter.io/ios/app/gototraining/id1245324531) All apps by GoTo Group, Inc.: https://appshunter.io/developer/299616804 ## Related topics [gotoassist](https://appshunter.io/ios/topics/gotoassist) · [gotoassist support](https://appshunter.io/ios/topics/gotoassist-support) · [gotoassist remote support](https://appshunter.io/ios/topics/gotoassist-remote-support) · [assist it support](https://appshunter.io/ios/topics/assist-it-support) · [customer first solutions](https://appshunter.io/ios/topics/customer-first-solutions) · [tech support advisor](https://appshunter.io/ios/topics/tech-support-advisor) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-14.*