# GotoBus – Online Bus Tickets — Bus Travel Made Easy

> Compare and book bus tickets and hotels, find deals, track buses, and manage travel. (iPhone/iPad app by GotoBus.com.)

- Source: https://appshunter.io/ios/app/gotobus-online-bus-tickets/id334568970 (this page in markdown: same URL + `.md`)
- Developer: [GotoBus.com](https://appshunter.io/developer/334568973)
- Category: Travel, Lifestyle
- Price: Free
- Rating: 4.10/5 from 429 App Store ratings · 87 written reviews indexed
- Age rating: 4+
- Requires: iOS 12.0 · 39 MB
- Languages: American English, Chinese (Simplified, China)
- Released: 2010-06-05
- Data updated: 2026-08-12
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/gotobus-online-bus-tickets/id334568970/reviews.md

## What is GotoBus?

GotoBus provides an easy way for you to compare and book bus tickets and hotels at your fingertips. You can easily compare 4000+ bus schedules and prices throughout the United States, Mexico, Europe, and Canada. We work with more than 80+ bus companies to help you find the best deals on your next bus trip.

-	Find exclusive deals on your bus tickets from our partners, including Greyhound, Peter Pan, Tufesa, OurBus, National Express, Eastern, AABus, Coach-Run, EastWest Bus, Rockledge, Jaguar, and more.
-	Travel Plan changed? You can easily self-reschedule or search for your previous purchase within the app.
-	Try our new release for real-time bus trackers and self-check-in tool; bus travel can’t be easier. 
-	New to the city? Use our map to find the closest pick-up and drop-off locations.
-	Don’t forget our Loyalty program. Earn a free trip using your travel points.

GotoBus.com is the leading go-to website for booking inter-city bus ticket online since 2002. We believe marking travel plans should be simple and fast, and we work hard to make sure our customers can book bus tickets on-the-go, even minutes before boarding the bus.

For our partners and bus operators, you can also view your booking reports and enjoy easy customer check-in features such as validating tickets by confirmation number, cross-referencing the customer’s name, or simply scanning the car code on the e-tickets.

## Key features

- Compare 4000+ bus schedules and prices
- Book bus tickets and hotels
- Find exclusive deals from 80+ bus companies
- Real-time bus trackers
- Self-reschedule and self-check-in
- Map for pick-up/drop-off locations
- Loyalty program for free trips

## What do users think of GotoBus?

Overall sentiment: negative

**Pros**

- 💕 Affordable and reliable
- 🚌 Smooth and comfortable rides
- ⏱️ On-time service
- 🤝 Great customer service
- 💰 Good value for money

**Cons**

- 🚫 Lack of customer support and communication
- 🚫 No rescheduling or refund options
- 🚫 Inconsistent ticket pricing and policies
- 🚫 Unreliable bus operation and maintenance
- 🚫 Uncomfortable bus conditions (e.g., no heat, dirty)

**Commonly reported bugs**

- App login and account issues
- Ticket purchase and redemption problems
- Unreliable app notifications and updates

**Most requested features**

- Improve app functionality and stability
- Provide 24/7 bilingual customer support
- Offer rescheduling and refund options
- Ensure consistent and transparent pricing
- Maintain high-quality bus service and amenities

## Recent user reviews (10 of 87)

All indexed reviews: https://appshunter.io/ios/app/gotobus-online-bus-tickets/id334568970/reviews.md

### 5/5 — Awesome

*2025-09-25, version 2.1.13*

Love this GotoBus line.  It’s very affordable, reliable and it gets you where you have to go on time.

I love the nighttime rides..

### 1/5 — Loyal mistreated customer

*2025-04-13, version 2.1.13*

Support needs to be 24 hours and bilingual. There should be an option in the app to reschedule and refund tickets. Otherwise it’s simply a scam

### 1/5 — Scammers

*2024-10-15, version 2.1.10*

I bought two tickets from Albany to NYC last weekend through the app, specifically with Fox Bus. The app generated two QR codes for boarding, but when the bus arrived, the driver told me my tickets weren’t for that company. I had to wait an hour for the next bus, which allowed me to board. However, when I arrived at the Albany bus terminal, I was charged an extra $10 for “rescheduling,” even though I wasn’t rescheduling — I was just taking the trip I had originally purchased. I tried to explain, but they wouldn’t listen.

The app should improve the ticket purchase process and communication with bus companies to avoid these kinds of issues. Very frustrating and disappointing. I don’t recommend using it if you value your time and money.

### 1/5 — My Trip to Dover Delaware 7/26/24 Friday 3:30pm Bus

*2024-07-26, version 2.1.10*

Rude Customer Service which is the Norm…Agent Tried to Charge me 1.00 to print up my E Ticket which wasn’t mention in the agreement…I’m seeing the last minute walk in are paying 25.00 for the same fare when I’d paid 40.00 for mine…That’s unfair…Reading light and Charger doesn’t work…Bus Operator Operation is horrible he’s Driving like if a Car not a Bus…. And that’s coming from a experienced Coach Operator!

### 1/5 — App having problems

*2024-03-05, version 2.1.9*

Fourth time it charge me without giving me a ticket.

### 1/5 — No WIFI PASSWORD PROVIDED EVEN DO THE BUS HAS WIFI SMH

*2023-11-17, version 2.1.6*

WIFI PASSWORD SHOULD BE IN THE APP OR IN THE TICKET WHEN YOU PURCHASE YOUR TRIP!!!

### 2/5 — Cross Country on a City Bus

*2023-11-17, version 2.1.6*

First time taking this bus. They say to arrive 20 minutes early but the bus didn’t even arrive until after the advertised departure time. Then the email says to bring a printed copy of the email as the ticket but other people had electronic tickets on their phones (like one would expect). The driver was noticeably annoyed when I showed him the printed email. He didn’t help load the bags and didn’t even close the baggage compartment door - I had to. Somewhere along the way the bus started getting colder. When I asked the driver to turn on the heat, he couldn’t reach or even see the climate controls, and his window was part way open. We froze until the next stop and discovered that the driver didn’t even know how to operate the climate controls, turning the air conditioning on (in the winter). The bathroom didn’t have any toilet paper and no one warned us to bring any. Lastly, I downloaded the app to try and get the electronic tickets and it kept giving me error messages even though I had just created my account. We’re stuck on this system until we return but will not take this bus system anymore. You get what you pay for.

### 5/5 — Jamie

*2023-10-04, version 2.1.6*

So far so good

### 1/5 — Pay

*2023-08-29, version 2.1.6*

I don't get a check to my e-mail anymore, the money is written off and the check doesn't come

### 1/5 — Horrible customer service

*2023-08-06, version 2.1.6*

I couldn’t retrieve my eticket because the system was down and the bus left me.

## Frequently asked questions about GotoBus

### What does GotoBus do?

GotoBus is an app that allows users to easily compare and book bus tickets and hotels. It provides access to over 4000 bus schedules and prices from more than 80 bus companies across the United States, Mexico, Europe, and Canada.

### What are the key features of GotoBus?

Key features include comparing bus schedules and prices, booking tickets and hotels, finding exclusive deals, real-time bus tracking, self-rescheduling and check-in tools, a map for locating pick-up/drop-off points, and a loyalty program to earn free trips.

### Is GotoBus free to use?

Yes, the app is free to download and use. The monetization model is free, meaning users do not pay to access the booking services or features within the app.

### What kind of bus companies can I book with GotoBus?

You can book with a wide range of bus companies, including popular ones like Greyhound, Peter Pan, Tufesa, OurBus, and National Express, among many others. The app partners with over 80 bus companies.

### Can I change my bus trip if my plans change?

Yes, the app offers a self-reschedule feature, allowing you to easily change your travel plans directly within the app. You can also search for your previous purchases for quick access.

## Version history (last 5 releases)

### 2.2.2 — 2026-01-16

1, Improved stability

### 2.2.1 — 2025-11-03

1, Improved stability

### 2.2.0 — 2025-10-28

1, Improved experience

### 2.1.16 — 2025-10-09

1, Improved notifications

### 2.1.13 — 2024-11-20

1, Improved request permission

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## More apps by GotoBus.com

- [TakeTours – Travel & Vacations](https://appshunter.io/ios/app/taketours-travel-and-vacations/id930785774)
- [Chinatown Bus](https://appshunter.io/ios/app/chinatown-bus/id1077208479)
- [CoachRun](https://appshunter.io/ios/app/coachrun/id1147544858)

All apps by GotoBus.com: https://appshunter.io/developer/334568973

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-12.*