# GotoBus – Online Bus Tickets — user reviews > 87 indexed App Store user reviews of GotoBus by GotoBus.com, rated 4.10/5 from 429 ratings. - Source: https://appshunter.io/ios/app/gotobus-online-bus-tickets/id334568970/reviews - App overview in markdown: https://appshunter.io/ios/app/gotobus-online-bus-tickets/id334568970.md - Rating breakdown: 5★ 287 · 4★ 44 · 3★ 28 · 2★ 11 · 1★ 59 ## What do users think of GotoBus? Overall sentiment: negative **Pros** - 💕 Affordable and reliable - 🚌 Smooth and comfortable rides - ⏱️ On-time service - 🤝 Great customer service - 💰 Good value for money **Cons** - 🚫 Lack of customer support and communication - 🚫 No rescheduling or refund options - 🚫 Inconsistent ticket pricing and policies - 🚫 Unreliable bus operation and maintenance - 🚫 Uncomfortable bus conditions (e.g., no heat, dirty) **Commonly reported bugs** - App login and account issues - Ticket purchase and redemption problems - Unreliable app notifications and updates **Most requested features** - Improve app functionality and stability - Provide 24/7 bilingual customer support - Offer rescheduling and refund options - Ensure consistent and transparent pricing - Maintain high-quality bus service and amenities ## Newest reviews (10 of 87) ### 2/5 — Cross Country on a City Bus *2023-11-17, version 2.1.6* First time taking this bus. They say to arrive 20 minutes early but the bus didn’t even arrive until after the advertised departure time. Then the email says to bring a printed copy of the email as the ticket but other people had electronic tickets on their phones (like one would expect). The driver was noticeably annoyed when I showed him the printed email. He didn’t help load the bags and didn’t even close the baggage compartment door - I had to. Somewhere along the way the bus started getting colder. When I asked the driver to turn on the heat, he couldn’t reach or even see the climate controls, and his window was part way open. We froze until the next stop and discovered that the driver didn’t even know how to operate the climate controls, turning the air conditioning on (in the winter). The bathroom didn’t have any toilet paper and no one warned us to bring any. Lastly, I downloaded the app to try and get the electronic tickets and it kept giving me error messages even though I had just created my account. We’re stuck on this system until we return but will not take this bus system anymore. You get what you pay for. ### 1/5 — App Stopped Working *2022-08-08, version 2.0.7* The app just stopped working on my iPhone12. It logged me out and each time I tried to log back in or change password to see if that would fix the issue, I kept getting the message “update app”, in which my app IS UPDATED. Messaged for help and no such luck. GotoBus developers need to stay on top of these issues! ### 1/5 — Horrible *2022-08-05, version 2.0.7* Wouldn’t even log me in. No answer by phone to reschedule! Bad experience overall the app is completely useless! ### 1/5 — Poorly design app *2022-06-22* Nothing happened if I touch explore and than touch one of the banners, but work ok ok website ### 1/5 — Where’s the help? *2022-05-15, version 2.0.6* No kind of help when the bus doesn’t show. No kind of call nor email saying or helping with problems. The app isn’t helpful at all ### 1/5 — It won’t allow me to create an account *2022-04-01, version 2.0.5* I been using these buses for years! But the app doesn’t let me create an account ### 1/5 — No Assistance *2022-01-04, version 2.0.1* This App is not helpful. I’ve been trying to contact someone for assistance but no one responds. ### 1/5 — Ya done Ching ya last Ching with me🙄 *2021-11-26, version 1.29.7* Smd worst bus transportation ever to exist. ### 5/5 — New York to Wilmington Del *2021-08-27, version 1.29.6* Clean drivers friendly love everything about it ✅ If I could give 10 ⭐️I would ### 5/5 — Good *2021-08-09, version 1.29.5* Thank you ## Most critical reviews (10 lowest-rated) ### 1/5 — Loyal mistreated customer *2025-04-13, version 2.1.13* Support needs to be 24 hours and bilingual. There should be an option in the app to reschedule and refund tickets. Otherwise it’s simply a scam ### 1/5 — Scammers *2024-10-15, version 2.1.10* I bought two tickets from Albany to NYC last weekend through the app, specifically with Fox Bus. The app generated two QR codes for boarding, but when the bus arrived, the driver told me my tickets weren’t for that company. I had to wait an hour for the next bus, which allowed me to board. However, when I arrived at the Albany bus terminal, I was charged an extra $10 for “rescheduling,” even though I wasn’t rescheduling — I was just taking the trip I had originally purchased. I tried to explain, but they wouldn’t listen. The app should improve the ticket purchase process and communication with bus companies to avoid these kinds of issues. Very frustrating and disappointing. I don’t recommend using it if you value your time and money. ### 1/5 — My Trip to Dover Delaware 7/26/24 Friday 3:30pm Bus *2024-07-26, version 2.1.10* Rude Customer Service which is the Norm…Agent Tried to Charge me 1.00 to print up my E Ticket which wasn’t mention in the agreement…I’m seeing the last minute walk in are paying 25.00 for the same fare when I’d paid 40.00 for mine…That’s unfair…Reading light and Charger doesn’t work…Bus Operator Operation is horrible he’s Driving like if a Car not a Bus…. And that’s coming from a experienced Coach Operator! ### 1/5 — App having problems *2024-03-05, version 2.1.9* Fourth time it charge me without giving me a ticket. ### 1/5 — No WIFI PASSWORD PROVIDED EVEN DO THE BUS HAS WIFI SMH *2023-11-17, version 2.1.6* WIFI PASSWORD SHOULD BE IN THE APP OR IN THE TICKET WHEN YOU PURCHASE YOUR TRIP!!! ### 1/5 — Pay *2023-08-29, version 2.1.6* I don't get a check to my e-mail anymore, the money is written off and the check doesn't come ### 1/5 — Horrible customer service *2023-08-06, version 2.1.6* I couldn’t retrieve my eticket because the system was down and the bus left me. ### 1/5 — Lost my item *2023-08-01, version 2.1.6* Lost my entire bag ### 1/5 — Unhappy customer *2022-11-10, version 2.0.8* There’s no reschedule options..there’s no one to help you with questions..The phone number’s are useless for help… they need better contact information.. ### 1/5 — APP STOPPED WORKING *2022-08-14, version 2.0.7* I keep getting a pop up message saying “Technical Error” or “Update App” when the the app is already updated….. ## Most praised reviews (10 highest-rated) ### 5/5 — Awesome *2025-09-25, version 2.1.13* Love this GotoBus line. It’s very affordable, reliable and it gets you where you have to go on time. I love the nighttime rides.. ### 5/5 — Jamie *2023-10-04, version 2.1.6* So far so good ### 5/5 — I Love Them 🥰🥰🥰 *2023-05-12, version 2.1.5* I Use Them From Ny-SC. Very efficient and Fast 💨 Thank You GoToBus ### 5/5 — Great service at bargain prices *2022-12-05, version 2.0.8* Have been using this app and the buses for months. No bad experiences and the rates are right! Well worth it ### 5/5 — Goto Bus App *2022-10-08, version 2.0.8* This app is very good when it comes to booking quick trips for my son from to home and back to college. Ride is pretty smooth. ### 5/5 — GotoBus *2022-05-05, version 2.0.6* Wonderful customer service, but why are you all charging such expensive prices when there isn’t any additional incentives for riders?? I’m also seeing $78.00 online pricing, but I paid $100.00 even. I’m totally misunderstood as to why 2 separate bus timings are combined as one??? ### 5/5 — Go To Bus *2022-03-30, version 2.0.5* Save money and time! ### 5/5 — Way better than greyhound *2021-11-11, version 1.29.7* .... ### 5/5 — Anthony Veada *2021-10-19, version 1.29.7* Very professional nd consistence company ### 5/5 — 准时安全负责 *2021-09-09, version 1.29.7* 准时安全负责 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-12.*