# Gotogate — user reviews > 764 indexed App Store user reviews of Gotogate by E-TRAVEL S.A., rated 4.70/5 from 5,589 ratings. - Source: https://appshunter.io/ios/app/gotogate/id1458465974/reviews - App overview in markdown: https://appshunter.io/ios/app/gotogate/id1458465974.md - Rating breakdown: 5★ 4,844 · 4★ 333 · 3★ 95 · 2★ 39 · 1★ 278 ## What do users think of Gotogate? Overall sentiment: negative **Pros** - 🚀 Convenient app - 📱 User-friendly interface - 💰 Affordable flights **Cons** - ❌ Poor customer service - 🔍 Difficulty finding/accessing booking information - 🕰️ Lengthy wait times for support - 🔄 Unreliable flight changes/cancellations - 💰 Unexpected fees and charges **Commonly reported bugs** - App unable to load booking details - Verification code entry issues - Inconsistent information between app and website **Most requested features** - Improved customer support channels - Streamlined booking and check-in process - Transparent pricing and fee structure ## Newest reviews (15 of 764) ### 3/5 — Cartes embarquement *2026-07-26, version 4.14.1* Sur l app 6 h avant le départ … et quoi si pas de wifi ou de connexion… horreur de cela mais au moins contrairement à opodo Gotogate fonctionne… ### 1/5 — I do not recommend using this service *2026-07-13* This was the worst flight booking service I have ever used. I wanted to reschedule my flight and submitted my request two days before departure. The problem is that you can't change your booking or pay for it yourself—you have to go through customer support. The first agent told me it wasn't possible to reschedule, even though the system was showing multiple available options. I contacted support again, and the second agent said they had forwarded my request to another department and that someone would get back to me. Spoiler: nobody ever contacted me. I had to reach out again myself when there were less than 24 hours left before my flight. This time, they told me they could reschedule my flight, but I needed to pay first. They sent me three different payment links, and none of them worked. After wasting even more time trying to make the payment, they simply told me it was now too late to reschedule. The entire experience was incredibly frustrating. Poor communication, broken payment links, inconsistent information, and a complete lack of urgency from customer support caused me to miss the opportunity to change my flight. I would not recommend this service to anyone. **Developer response:** "Hello We are sorry to hear about the experience you had with our app. Your willingness to share your experience is genuinely appreciated. We hope you’ll give us another chance in the future to provide the seamless and reliable experience you deserve. Kind regards, Priyesh from Gotogate" ### 1/5 — Sürekli bu sayfa çalışmıyor yazısından sıkılmak *2026-07-09, version 4.13.1* Sayfanız çalışmıyor siz farkında olabilir misiniz. ### 1/5 — Fraudent *2026-07-08, version 4.13.1* Fraud agency ### 1/5 — Missing check in allowance *2026-07-07, version 4.13.1* My e-ticket , sent by Gotogate, shows check in allowance but the app and portal do not show at all. It is really concerning ### 1/5 — Manaz hamadeh *2026-06-28, version 4.12.1* My experience has been absolutely dreadful. The company received the flight cancellation refund but has not transferred the money to me, and I’ve been waiting for a whole year. Each time i speak with customer service the tell me we are sorry but no actual action and this is since 1 year ### 1/5 — 无故取消客户机票 *2026-06-27, version 4.12.1* 我在gotogate平台购买的机票被取消了，平台多日未处理，完全不作为，不解决也不退款，是一个骗子平台 ### 4/5 — 处理慢 但解决了问题 *2026-06-27* 客服排队排很久 但工作态度还是很不错的 **Developer response:** 您好， 对于您在使用我们应用程序时的不愉快经历，我们深表歉意。 非常感谢您愿意分享您的体验。我们希望未来能有机会再次为您服务，并提供您应得的顺畅、可靠的使用体验。 顺颂商祺， Priyesh Gotogate 团队 ### 1/5 — 被擅自取消了机票 *2026-06-26* 被擅自取消了机票，还不恢复机票，也不退款，赔偿 **Developer response:** 您好， 对于您在使用我们应用程序时的不愉快经历，我们深表歉意。 非常感谢您愿意分享您的体验。我们希望未来能有机会再次为您服务，并提供您应得的顺畅、可靠的使用体验。 顺颂商祺， Priyesh Gotogate 团队 ### 1/5 — Worst *2026-06-26, version 4.12.1* Worst service ever ### 1/5 — Xy *2026-06-18, version 4.12.1* Stay Away . ### 1/5 — 返金してくれません *2026-06-17* 航空会社都合のフライトキャンセルの料金を20日経過していますが返金してくれません。　法的措置も検討せざるを得ません。　航空会社に直接予約すべきでした。 **Developer response:** こんにちは。 この度は、当社のアプリのご利用に際してご不快な思いをさせてしまい、誠に申し訳ございません。 貴重なご意見をお寄せいただき、心より感謝申し上げます。お客様にふさわしい、スムーズで信頼性の高いサービスを改めてご提供できる機会をいただければ幸いです。 今後とも何卒よろしくお願い申し上げます。 Gotogate Priyesh ### 1/5 — La peggiore nel settore *2026-06-16, version 4.12.1* Poco intuitiva, spesso non risultano carte di imbarco e ci si perde nei call center ### 1/5 — تجربة سيئة جداً *2026-06-15, version 4.12.1* رقم الطلب: 1100-592-239 Order Number: 1100-592-239 My experience with this app has been very disappointing. I booked a flight through the app, and later the flight was cancelled by Qatar Airways. I contacted Qatar Airways and they informed me that the refund had already been sent to the intermediary and that the intermediary is responsible for returning the money. The app informed me that they received the refund more than 3 months ago, but until now my money has not been returned. I tried contacting customer support multiple times but received no response, and I was even blocked from direct chat. تجربتي مع هذا التطبيق سيئة جدًا. قمت بحجز رحلة عن طريق التطبيق، وبعد ذلك تم إلغاء الرحلة من قبل الخطوط القطرية. تواصلت مع الخطوط القطرية وتم إبلاغي بأن مبلغ الاسترداد تم تحويله للوسيط وأن مسؤولية إعادة المبلغ تقع عليهم. التطبيق أخبرني أن المبلغ وصلهم منذ أكثر من 3 أشهر، وحتى الآن لم يتم تحويل أموالي لي. حاولت التواصل عدة مرات ولكن لا يوجد رد، وتم منعي حتى من المحادثة المباشرة ### 1/5 — unfortunately this is a scam حرامييييه هذي عصابة انتبهوووا تكفون 🚨🚨🚨 *2026-06-15, version 4.12.1* انتبهوا كلامي لجميع سعودين خاصه هذي شركة نصابه تم نصب علي من تاريخ ٢١ شهر مارس والمبلغ لم يعاد الى الان شهر يونيو اكثر من ٥ شهور me by this website my qatar airline flight was canceled on mar 21 /2026 and now it’s may 6/2026 I haven’t received my money back they blocked me and i can’t contact them , sadly this is the worst company I’ever dealt with.my order number with them is tell:1100-592-2** under the name nawaf this company is scammed 🥲💔 شركة حرامية للاسف نصب واحتيال It will be updated if it is transferred from the thieves Jun /2026 it’s same ## Most critical reviews (10 lowest-rated) ### 1/5 — Good luck with those guys *2026-08-29, version 4.15.1* Just a waste of time and expecially money! ### 1/5 — BEWARE THEY ARE SCAMMERS!!! *2026-08-13, version 4.15.1* After one year of trying to get my refund. They said I would receive it in two weeks. It has now been years and I’m still waiting & emailing them. Stay away!!! ### 1/5 — Extrem schlecht. *2026-08-11* Wichtige Infos wie die Stornierung eines Fluges, werden in der App gar nicht angezeigt. Oft kommt das Update erst Tage später… Sehr enttäuschende Erfahrung. Nie wieder mit Gotogate!! **Developer response:** Hallo, es tut uns leid, von Ihren Erfahrungen mit unserer App zu hören. Wir wissen es sehr zu schätzen, dass Sie Ihre Erfahrungen mit uns teilen. Wir hoffen, dass Sie uns in Zukunft eine weitere Chance geben, Ihnen das reibungslose und zuverlässige Erlebnis zu bieten, das Sie verdienen. Herzliche Grüße Priyesh von Gotogate ### 1/5 — Theft!!! *2026-08-09, version 4.14.1* The airline already processed the refund. Let me repeat that: the airline refunded the money. Yet somehow, Gotogate continues to act as if this is not their responsibility, and like they never received any refund repeatedly pushing me back to TAAG fully aware that TAAG will not deal with me directly because I didn't book through them. This is simply theft. They claim my booking changed (and therefore it's technically active) yet my itinerary has been cancelled for almost over a month. Absolutely unacceptable. ### 1/5 — حجزت تذكرة سفر *2026-08-03, version 4.14.1* موقع لا يتجاوب معك يوجد رقم للتواصل رقم من لندن لكن عندما تتصل يأتيك مشغول ، هناك وسيلة تواصل وحيدة إلا وهي المحادثه لكن تستغرق ساعات والى الآن انا لم استلم تذاكر سفري ### 1/5 — Check in *2026-08-01, version 4.14.1* I didn’t understand if I have to do the check in online Not clear ### 1/5 — Refund money *2026-07-31, version 4.14.1* Their service is poor it's been 4 months and they haven't refunded my money. ### 1/5 — Very Poor Experience with Gotogate. Overcharge with no explanation. *2026-07-29, version 4.14.1* Very poor experience with Gotogate. Throughout the booking process, they keep advertising a lower “bait” price. However, when you proceed to payment, they suddenly charge a much higher amount and then claim that the fare is “dynamic.” What’s even more frustrating is that they don’t clearly notify you that the price has changed before asking you to complete the payment. Instead, they prompt you to continue, and then, out of nowhere, an error message appears saying, “Something went wrong.” By that point, it’s already too late because they have processed the payment at the higher price. This feels misleading and lacks transparency. Customers should be clearly informed of any price increase and asked to confirm the new fare before any payment is processed. When you reach out to support they keep on giving you all kind of excuses. They say they cannot do anything. I strongly do not recommend anyone to book through them. ### 1/5 — Delete this app *2026-07-25, version 4.14.1* How do they have a 4.6* rating?! Customer service is terrible! Stop outsourcing to call centres that don’t understand your customer base which is Northern America people! ### 1/5 — Arnaque billets flexibles *2026-07-18, version 4.13.1* UNE HONTE!! Je paye 70€ de supplément pour un Billet flexible censé me permettre de pouvoir modifier mon vol : À FUIR!!!. Ils me disent que je dois payer 2285€ (alors que mon billet est à 425€) car il n’y a soit disant pas de vol au même prix. C’EST FAUX!! Je voyais en temps réel sur le site des vols au même prix et de la même compagnie que le billet que je souhaitais échanger. Ce sont des menteurs!! Les agents répondent à côté de la plaque quand je les mets devant le fait accompli. Ce site est à fuir. De plus à l’allée , impossible d’avoir ma carte d’embarquement, le check in est infaisable ## Most praised reviews (10 highest-rated) ### 5/5 — Nice *2026-08-03* Nice **Developer response:** "Hi, Thank you for your positive review! We’re delighted to hear that our app made such a great impression on you. Your support means a lot to us! Kind regards, Priyesh from Gotogate" ### 5/5 — Amazing user friendly *2026-08-01, version 4.14.1* User friendly and pretty straight forward application.. ### 5/5 — Great travel agent *2026-07-01, version 4.13.1* Friendly app and support in many things such as boarding passes ### 5/5 — Good application *2026-06-26, version 4.12.1* Easy booking and always have solution for your flight ### 5/5 — Facile *2026-06-14, version 4.11.1* Mi pare intuitiva ### 5/5 — A1 *2026-06-11* Sehr gut!! **Developer response:** Hallo, vielen Dank für Ihre positive Bewertung! Wir freuen uns sehr, dass unsere App einen so guten Eindruck bei Ihnen hinterlassen hat. Ihre Unterstützung bedeutet uns sehr viel! Herzliche Grüße Priyesh von Gotogate ### 5/5 — تقييم 🤔 *2026-05-18, version 4.11.1* ⭐️ خدمة راقية وتعامل مميز ونتمنى مزيد من التقدم 🌹.. ⭐️ Exzellenter Service und hervorragende Behandlung, wir wünschen Ihnen weiterhin viel Erfolg 🌹.. ⭐️ Ein hochwertiger Service und ein ausgezeichnete Behandlung und wir hoffen auf mehr Fortschritte 🌹.. ⭐️ Service excellent et accueil exceptionnel, nous vous souhaitons une réussite continue 🌹.. ⭐️ ### 5/5 — Very good *2026-05-12, version 4.11.1* Very good ### 5/5 — Fast and cheap *2026-05-12, version 4.11.1* Bravo ### 5/5 — Dapat di percaya *2026-05-11, version 4.11.1* Alhamdulilah dr jaman dulu pake app ini selalu dapat harga murah dari yg lain nya. Dan tidak pernah ada masalah sama sekali. Alhamdulilaah. Bisa di percaya sih --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*