# GOTRAX — user reviews > 53 indexed App Store user reviews of GOTRAX by ZHEJIANG TAOTAO VEHICLES CO.,LTD, rated 1.65/5 from 149 ratings. - Source: https://appshunter.io/ios/app/gotrax/id6451111378/reviews - App overview in markdown: https://appshunter.io/ios/app/gotrax/id6451111378.md - Rating breakdown: 5★ 20 · 4★ 3 · 3★ 2 · 2★ 4 · 1★ 120 ## What do users think of GOTRAX? Overall sentiment: negative **Pros** - 👍 Good (Bobby portid) - 👍 Good (Chumbucket10) - 👍 Love Gotrax (Rich kidp) **Cons** - ❌ No Bluetooth connectivity - ❌ App doesn't work - ❌ Difficult setup - ❌ Bad company/support - ❌ Scooter not found - ❌ Verification number not received - ❌ Cannot find reset button - ❌ No Bluetooth button on scooter - ❌ App is fake/scam - ❌ Does not connect to scooter - ❌ Inaccurate QR code scanning - ❌ App connects to wrong devices - ❌ Not officially supported by Gotrax - ❌ Login issues - ❌ Cannot add device - ❌ Cannot pair scooter - ❌ No information on how to fix issues - ❌ App is a waste of time/storage - ❌ Slow scooter speed (unrelated to app but mentioned) - ❌ Does not help at all - ❌ Scooter model not supported - ❌ Cannot add device to app - ❌ App is not real - ❌ Connects to LED lights, not scooter - ❌ Fraudulent developer - ❌ Dumbest app ever - ❌ Cannot sign in - ❌ Failed to connect - ❌ Tries to connect to non-Gotrax devices - ❌ Bluetooth fail **Commonly reported bugs** - Bluetooth not connecting - App not detecting scooter - Verification code not sent - QR code scanning failure - App connecting to incorrect devices - Login failures - Inability to add device - App not working at all - Scooter model not supported by app **Most requested features** - Fix the app - Make connections easier - Improve support - Allow speed limiter lift (via app) - Add support for scooter models - Provide clear instructions on pairing/reset button - Fix Bluetooth connectivity - Make the app official Gotrax app ## Newest reviews (16 of 53) ### 1/5 — Horrible *2026-02-02, version 1.0* Does not help one bit when trying to connect to pairing/ bluetooth mode all it says is to reset it and press the Bluetooth button but THERE IS NONE ### 1/5 — App sucks *2026-01-10, version 1.0* My Gotrax z4 pro will not connect no matter what I do and it does nothing ### 1/5 — Don’t use this app *2025-12-28, version 1.0* It doesn’t work you will just be wasting your time. ### 1/5 — Horrible *2025-10-30, version 1.0* I got a g4 and it is really good except the speed very slow and I wanted the app so I could lift the speed limiter but it’s impossible to hook up the app dos not help you at all and last just when you thought it could not get worse I spent 2 hours trying to hook it up with no help just for it to say my scooter model can’t hook up to the app. Worst app I have ever experienced. Hop gotrax fix’s there app ### 1/5 — I hate this app *2025-10-11, version 1.0* It won’t let me add my device to the app ### 1/5 — Pretty sure this is fake *2025-09-07, version 1.0* Not official Gotrax ? ### 1/5 — Fix your app *2025-08-24, version 1.0* Will not connect to scooter no matter what ### 1/5 — Absolutely terrible app *2025-08-12, version 1.0* This app is full of lies and misinformation it doesn’t help you connect your phone or anything like that. I tried scanning the QR code on the tire and it didn’t work. When I scanned it the app told me to quote on quote “scan the device’s QR code”, like what do you think I’m doing. Don’t download load this app it’s a waste of time and storage ### 1/5 — Fix the app *2025-08-07, version 1.0* It dose not pair to my bike ### 1/5 — Bad app smh *2025-07-30, version 1.0* Idk how to connect to Bluetooth 1 star ### 1/5 — Worst app super fake *2025-06-16, version 1.0* Don’t get I can’t even CONNECT MY DAM SCOOTER ALL IT SAYS IS SCAN THE DEVICES WR CODE I DID IT BUT DID NOT WORK DONT INSTALL ### 1/5 — This app is terrible. *2025-06-01, version 1.0* First it wouldn’t even let me log in. Second it wouldn’t let me add device and had nothing to do with my scooter which is the title of the app by the way GOTRAX SCOOTER. And that’s all I got to because I couldn’t even add a device. So do not recommend terrible and won’t help with anything but frustration because it doesn’t work. ### 1/5 — I dont know how to pair *2025-05-15, version 1.0* I have a Gotrax scooter and dont know how to pair and where is the reset button? I tried to plug it in and try to pair it but i dont know how to do it. ### 1/5 — . *2025-05-12, version 1.0* I have the exact same problem as everyone else that won’t connect ### 1/5 — Will not let me do anything *2025-05-10, version 1.0* It will not let me use my goat tracks rival scooter to Bluetooth and there is no nothing telling me how to Bluetooth it ### 1/5 — terrible *2025-04-23, version 1.0* never get this app i am trying to connect my xr pro and there is no information to help me there is not a single place that tells me how to fix my problem. ## Most critical reviews (10 lowest-rated) ### 1/5 — Sucks *2026-07-20, version 1.0* Didn’t work at all ### 1/5 — no bluetooth? *2026-06-26, version 1.0* scooter does not show up at all and has no bluetooth ### 1/5 — Doesn’t work at all *2026-06-24, version 1.0* It’s hard to set up doesn’t work at all ### 1/5 — Bad company and products *2026-06-23, version 1.0* You cant even connect bluetooth to escooter Gmax Ultra, their support is also hot trash, this one ghetto lady had an attitude and didnt want me to get assistance, seems like shes getting paid below minimum wage, email support also is terrible JUST DONT BUY! ### 1/5 — HORRIBLE *2026-06-23, version 1.0* I HAVENT BEEN ABLE TO CONNECT TO SCOTER DO NOT DOWNLOAD ### 1/5 — Just horrible *2026-05-28, version 1.0* I tried to hook my g2 plus up to blue tooth but it was just not finding the thing I tried everything and still haven’t connected 1/10 do not recommend ### 1/5 — Broken horrible *2026-05-26, version 1.0* Keeps saying I have gotten sent a verification number, but I didn’t! Even tried multiple emails ### 1/5 — FAKE APP *2026-03-27, version 1.0* Do i even need to explain! ### 1/5 — garbage *2026-03-09, version 1.0* dosent even work and does a whole lot of nothing ### 1/5 — Trash app *2026-03-02, version 1.0* I have my GOTRAX on my phone and it still didn’t connect you need to fix this app ## Most praised reviews (5 highest-rated) ### 5/5 — Good *2025-07-20, version 1.0* Good ### 5/5 — I love Gotrax is so good *2025-06-04, version 1.0* 5 star ### 5/5 — Good *2024-12-27, version 1.0* Good ### 2/5 — Help meee *2026-05-14, version 1.0* Could not hook up my Gotrax Rival because I could not find the “reset button” and this app would be good if you had made your hook ups easier!!!!! 4/10. ### 2/5 — It does not work *2025-06-30, version 1.0* I tried to connect it with my hover board but it didn’t work --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*