# GoTyme Bank \| Philippines — user reviews

> 39 indexed App Store user reviews of GoTyme Bank | Philippines by GoTyme Bank Corporation, rated 4.50/5 from 122 ratings.

- Source: https://appshunter.io/ios/app/gotyme-bank-philippines/id1637067963/reviews
- App overview in markdown: https://appshunter.io/ios/app/gotyme-bank-philippines/id1637067963.md
- Rating breakdown: 5★ 97 · 4★ 9 · 3★ 3 · 2★ 2 · 1★ 11

## Newest reviews (10 of 39)

### 2/5 — The otp for foreign numbers are not working

*2026-05-19, version 1.73.0*

The app cant scan your id no matter how much you tried

### 3/5 — not working

*2025-12-11*

Id uploading doesnt work

**Developer response:** Hi 이사랑하는하선이! We're sorry to hear about the issue with ID uploading. Please send an email to help@gotyme.com.ph with the subject "AR-004" for assistance. Our team will be ready to help you resolve this as quickly as possible. Thank you for your patience!

### 1/5 — scan of my id not working

*2025-12-03*

NUNG NAG FACE SCAN OKI PERO NUNG ID NA HINDI MASCAN

### 1/5 — Will not verify Id!

*2025-05-21*

No matter how much I try Ive been doing this for 2 weeks straight yet my passport wont even scan, even with a good lighting. I wanted to open a bank from this but seems like it doesn’t work.

**Developer response:** Hi ShaineV, thank you for your feedback! We're sorry to hear about the issues you faced while scanning your ID for registration. We recommend trying to visit the nearest kiosk to open an account. You can find a location near you by visiting this link: https://www.gotyme.com.ph/kiosk-locations/. Thank you!

### 1/5 — Missing Funds and Faulty Charges

*2025-02-26*

Do not download Gotyme. Their team and support is slow and unprofessional. I personally don't trust the app. I still have missing funds, I'm also getting double charged on purchases. I would encourage for you not to download and trust them with your money.

### 5/5 — GoTyme is good

*2025-02-23*

Good experience here at Robinson Eastman castillejos nice Ang promoter

**Developer response:** Hi Go caste! Thank you for your feedback. We're thrilled to hear that you had an excellent experience with our service. Your feedback means a lot to us. We look forward to continuing to serve you and making banking beautiful for everyone! Have a great day! :)

### 5/5 — Worst Support Team/Banker

*2024-12-25*

Their issues with my account have never been resolved!

**Developer response:** Hi MarcvsDelRosario, we apologize for the inconvenience. Please provide more details about the issue so we can address it effectively. We’d like to reach out to you regarding this experience; let us know how we can connect through this form: https://www.surveymonkey.com/r/NYT2GH9. We look forward to hearing from you and assisting you further.

### 1/5 — Worst customer service and worst personal banker ever!

*2024-10-16*

Gotyme had placed my account for review in two months and I chatted and emailed them to fix my account as soon as they could and I never got a decent response regarding my request. What an inconvenience and waste of time. I’d rather use another online account rather than waste my time communicating with them!

### 1/5 — Mr

*2024-10-16*

July update says I can have my USA number. But the app does not allow me!!’

**Developer response:** Hi JoeeSeeph, we apologize for the inconvenience. Please provide more details about the issue so we can address it effectively. We’d like to reach out to you regarding this experience; let us know how we can connect through this form: https://www.surveymonkey.com/r/NYT2GH9. We look forward to hearing from you and assisting you further.

### 4/5 — apple wallet

*2024-03-24*

i hope i can add this to my apple wallet

**Developer response:** Hi reigncatheriine! Thank you for your suggestion! We appreciate your feedback on adding the option to include your GoTyme card in your Apple Wallet. It's a great idea, and we'll forward it to our development team for consideration. Please stay tuned for updates, and let us know if you have any other suggestions. We're here to help!

## Most critical reviews (10 lowest-rated)

### 1/5 — Slow Response and Delayed Receiving Money!

*2026-08-09*

It will take 2-3 days before you will receive your money through Remitly!

**Developer response:** Hi Zania0911! We’re sorry for the inconvenience caused by the delay in receiving your funds through Remitly. We understand how important timely transfers are. Please email us at help@gotyme.com.ph using subject AR-00278 so our team can review the transaction and assist you further.

### 1/5 — Incompetent

*2026-08-05*

App alone doesn’t want to work properly. How do you expect me to trust you with my cash??

**Developer response:** Hi kirikirikieee! We’re sorry to hear that the app isn’t working properly and understand your concern about your money. We take your experience seriously and would like to help. Please email help@gotyme.com.ph with the subject AR-00274 so our team can assist you further. 💙

### 1/5 — Incompetent

*2026-06-10*

Subpar id verification expected from incompetent developers.

**Developer response:** Hi Nochuuu_! We’re sorry to hear about your experience with the ID verification process. We understand your frustration and would like to help resolve this. Please email help@gotyme.com.ph with the subject line AR-00197 so our team can review the issue and assist you further.

### 1/5 — THE SCAN DOESNT WORK

*2026-05-10*

I tried scanning my passport many times but it’s not working.

**Developer response:** Hi shiberri_! We’re sorry for the trouble scanning your passport. We’d like to help check this further. Please send an email to help@gotyme.com.ph with the subject line AR-00156 so our team can assist you.

### 1/5 — OTP

*2026-04-27, version 1.71.0*

Can’t received OTP overseas

### 1/5 — Customer service sucks..

*2026-03-28*

I lost my phone and the mobile number linked to my GoTyme account, and I’ve been trying to request account recovery and update my number. Unfortunately, the process has been extremely frustrating.
They require an excessive number of documents—far more than what other banks like BPI typically ask for. On top of that, their email responses have been repetitive and unhelpful, and their hotline doesn’t even seem to work.
It’s incredibly stressful that something as simple as updating a mobile number involves such a complicated and demanding process.

**Developer response:** Hi Cheche-20! We’re very sorry for the frustration you’ve experienced with updating your mobile number. To assist you further and help simplify the process, please email us at help@gotyme.com.ph
 with the subject AR-0098 so our team can provide dedicated support.

### 1/5 — To Agent Representative of GoTyme Bank

*2026-03-23*

I appreciate that GoTyme Bank has 24/7 customer service and I love using this Bank. However, every time I have concern and need to speak with the agent they all have the same response that sometimes not connected to my main concern. To all the agent in GoTyme Bank please do read the concern carefully first before responding, because it's so irritating reading your response over and over again.

**Developer response:** Hi _JPP! Thank you for your feedback and for supporting GoTyme Bank. We’re sorry to hear about your experience with our responses. Please email us at help@gotyme.com.ph with the subject AR-0091 so we can address your concern more accurately. Thank you!

### 1/5 — Stolen money!!

*2026-02-18*

Gotyme has held my money for 4 months now and when I contact the customer service they say it’s in process!! Release my money gotyme!!

**Developer response:** Hi loki9.9! We’re truly sorry for the delay and understand how concerning this must be. We’d like to help resolve this as soon as possible. Please email help@gotyme.com.ph
 with the subject AR-0066 so our team can further check your account and assist you accordingly. Thank you for your patience.

### 1/5 — deposit crops image abd blurrs it fails check deposits

*2026-02-12*

checkdeposit is faulty

**Developer response:** Hi LBols! We’re sorry to hear you’re experiencing issues with check deposits. Please email help@gotyme.com.ph
 with the subject AR-0059 and provide more details so our team can assist you with the transaction.

### 1/5 — ID SCAN NOT WORKING

*2025-12-23*

Wanted to open an account with you as I've heard good things about your bank only to be disappointed with the ID scan. It is not scanning any of my ID. Improve your app!!! People wanted to open an account online for convenience otherwise of we would just go to other big banks right?? fix ur app

**Developer response:** Hi prettygal111! We're sorry for the inconvenience you're experiencing with the ID scan. Please email help@gotyme.com.ph with the subject "AR-0013" for assistance in account creation. We appreciate your feedback and are committed to improving your experience. Thank you for your patience!

## Most praised reviews (10 highest-rated)

### 5/5 — Simplicity like no other

*2026-05-21*

5-star for its user-friendly design. Is the system in full decryption … that’s #2 question that I need answers

**Developer response:** Hi Earthrover! Thanks for your feedback. We’re glad to know that you’re liking your experience with us. Your feedback helps us to do better and ensure that we’re able to make banking beautiful not just for you, but for everyone. Have a great day! :)

### 5/5 — Best online bank in PH

*2026-05-21, version 1.73.0*

11/10 never had any issues

### 5/5 — National and international friendly bank

*2026-05-16*

Very convenient and easy to send and receive money

**Developer response:** Hi j.montz! Thank you for your positive feedback! We're thrilled to hear that you find our service convenient. Your satisfaction means a lot to us, and we’re always looking to improve. If you have any suggestions or additional thoughts, feel free to share them! We're here to help! Have a great day!

### 5/5 — Works well overseas without otp

*2026-03-16, version 1.68.0*

Used the physical card here in UK without any hassle. Good job GoTyme team!

### 5/5 — Really good app

*2026-03-12, version 1.68.0*

It was easy to open a GoTyme account on the app and all functions work very well. This is one of the best banking apps I've used.

### 5/5 — Great Banking App

*2026-03-05*

user friendly, convenient

**Developer response:** Hi Jograsya! Thank you for your positive feedback! We're thrilled to hear that you find our service convenient. Your satisfaction means a lot to us, and we’re always looking to improve. If you have any suggestions or additional thoughts, feel free to share them! We're here to help! Have a great day!

### 5/5 — Request

*2025-10-30*

Hopefully you add for the electricity bill comoany name LANECO

**Developer response:** Hi CM! Thank you for your suggestion! We appreciate your feedback and are always looking to improve our services. I'll pass this on to the team for consideration. If you have any more suggestions or need assistance, feel free to let us know! 😊

### 5/5 — Digital bank w potential

*2025-08-09*

Easy to navigate, easy to use, you can use directly outside Ph wo extra charge, secured and innovative. Better than traditional banking which makes everything else harder yet security is lame.

**Developer response:** Hi Connie! Thanks for your feedback. We’re glad to know that you’re liking your experience with us. Your feedback helps us to do better and ensure that we’re able to make banking beautiful not just for you, but for everyone. Have a great day! :)

### 5/5 — Reliable and Super Easy Banking

*2025-08-07*

The app is reliable and never failed on me once. It is also super easy to navigate and use. I have used this abroad several times. As for this bank, I love that the interest is high and there almost no fees on other bank transfers since there are free transfers and I can use Robinsons Reward to pay. For the Gotyme card, the forex rates abroad are also low so I recommend the Gotyme card for shopping abroad

**Developer response:** Hi blatfink! Thank you for your wonderful feedback! We're thrilled to hear that you find the app reliable, easy to navigate, and beneficial for your banking needs, especially when using it abroad. It's great to know that you appreciate the high interest rates, free transfers, and the rewards program. Your recommendation of the GoTyme card for shopping abroad means a lot to us. We’re committed to providing a great experience, and your support is invaluable!

### 5/5 — Happy Customer

*2025-03-09, version 1.44.0*

Been satisfied with the service and offers

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-07.*