# GOULY LED — user reviews > 25 indexed App Store user reviews of GOULY LED by GOULY LED LIMITED, rated 2.90/5 from 15 ratings. - Source: https://appshunter.io/ios/app/gouly-led/id1601810926/reviews - App overview in markdown: https://appshunter.io/ios/app/gouly-led/id1601810926.md - Rating breakdown: 5★ 6 · 4★ 0 · 3★ 0 · 2★ 5 · 1★ 4 ## Newest reviews (7 of 25) ### 1/5 — Cannot log in & No tech support *2022-11-20, version 1.1.8* Just started a lighting company and just finished our first home install. Can’t get app to work, can’t log on, can’t use whole system! So embarrassed. There is no tech support in English & no support in the app!!!! There is no reason to have a log in with password-it’s just a wasted extra step riddled with bugs that won’t let us use the app. Just let the app launch—all settings & connected devices would be saved on our phones. Our company could be buying hundreds of thousands of dollars of product but won’t without confidence in the app. If it doesn’t work nothing works. (Meanwhile we are looking for other companies to supply our needs). FIX THIS NOW!! **Developer response:** We are updating the instructions asap and improve some bugs asap. I am sorry for the trouble. ### 1/5 — Absolutely trash *2022-11-15, version 1.1.8* I spent a small fortune on a home lighting system only to have the worst app to control it. By far this app is subpar to all of the others we’ve seen. ### 1/5 — Garbage *2022-11-12, version 1.1.7* This app is complete trash. Don’t buy from a company that uses this app ### 1/5 — What is wrong with this app!!!! *2022-11-10, version 1.1.7* I give no stars! The old app was 100 times better than the updated version. This is not user friendly and has more bugs than the motel 8 in downtown. Very disappointing! ### 1/5 — Update failed *2022-11-06, version 1.1.7* After update yesterday night, the app dont even work its stuck on sign in LOADING SCREEN. PLZ FIX THIS!!!!!!!!!!!! ### 1/5 — This app is terrible! *2022-11-06, version 1.1.7* We can never get it to stay online for more than about 5 min. You can use blue tooth but then you have to be close to the controller box, and right now we can’t connect either way! We open the app, enter our information and it just spins saying loading but nothing ever loads, so we have been unable to turn our lights off. Really needs an update and to be able to keep connection to the internet! ### 1/5 — Great RGB lights bad app *2022-11-04, version 1.1.6* I hope the app programmer see this. This app is NOT user friendly I can’t stand behind this product w/ an app the is so confusing and complicated to operate. It needs a full overhaul start from scratch and listen to feedback given by users not engineers. Please improve this app. If so you will have a World class product. **Developer response:** We try to process them asap. It’s not easy work and it takes time for our engineers to debug it. ## Most critical reviews (10 lowest-rated) ### 1/5 — worst ever *2023-11-11* I spend a lot of money with this company and the app and control are trash, nothing works, i can’t even log in have the time and nothing save the way it should **Developer response:** We stop to use this app. The new app is Gouly lightning with new controllers. They are much better and please kindly contact our sales representative for the replacement. Please kindly contact our what’s app customer service 86-18123923045 ### 1/5 — Don’t work *2023-05-13* It will not connect. App is no good. **Developer response:** We use the new controller and the new app. They are much better. You can contact your provider to offer the change ### 1/5 — Terrible app! *2023-02-02, version 2.0.2* I was hopeful this app would work better after the latest update, but it is even worse than it was before! I can’t connect to even control my lights! I would never have made this purchase if I knew how terrible this app is. Makes my lights completely useless! So Frustrating! ### 1/5 — App Is Still Junk *2023-01-22, version 2.0.0* App restarts all the time in the middle of saving themes. Now cannot log in since the release of 2.0.0. **Developer response:** The old controller work now and the new controller need to update the firmware first ### 1/5 — Works poorly. *2022-12-21, version 1.1.8* Works poorly. Often it disconnects. It locks up and becomes unpaired which is a problem because this will not work for me when I am away from home, which for me it was the whole point; that is, I need a smart device to control the lights with an app which I can monitor and change when traveling away from the building with the lights. Also, a very strong suggestion for your company is to get someone who can write correct English. It is a red flag totally that this is a foreign app and no accurate translations into other languages. You should have stayed in China until you are willing invest in translators. Please, software needs bugs fixed pronto because there are many. **Developer response:** We wii update the new app soon. Please kindly wait us some more weeks. It should much better ### 1/5 — App Will not work, so no lights *2022-12-18, version 1.1.8* Lights installed less than 2 weeks ago. Within 5 days, lights were timing out every 5 minutes. Now we cannot log into the app - not because the login info is incorrect, but because it just “loads” and brings you right back to the app login page. **Developer response:** Could you power off your mobile and try it again? ### 1/5 — Can’t log in *2022-12-18, version 1.1.8* App used to have bugs. Now completely useless. Cannot log in or create new account. Developer needs to fix. **Developer response:** We are in process it ### 1/5 — worst ever *2022-12-03, version 1.1.8* I spend a lot of money with this company and the app and control are trash, nothing works, i can’t even log in have the time and nothing save the way it should **Developer response:** We notice some bugs with our app and our engineers are in process it. But if you can’t log in or can’t register for the first step. Please kindly contact our what’s app customer service 86-18123923045 ### 1/5 — Terrible *2022-12-01, version 1.1.8* This app is terrible! You can’t log in 90% of the time. I have new lights that I can never control. You comment that bugs are fixed? Nothing works because you get a login failed error every time. I think you are about to lose 100% of your customers. **Developer response:** This was happened some times ago because we debug our app. It won’t be happen now. Please kindly try it again ### 1/5 — Disappointed user *2022-11-30, version 1.1.8* trash. pure TRASHH. i could probably develop a better app with the original ipod ## Most praised reviews (8 highest-rated) ### 5/5 — Better then the other apps *2023-03-11* This app does still have some bugs but compared to the other permanent lighting apps this was it everything my wife and I possibly need! ### 5/5 — Great app *2023-03-04, version 2.0.3* Easy to use and functional. Pretty basic but gets the job done. ### 5/5 — Lighting app *2023-02-15, version 2.0.2* Gets the job done! ### 5/5 — Small company with big potential *2023-01-28, version 2.0.0* Are there some bumps in the road? Sure there are but the company has responded and fixed everything every time. Couldn’t ask for better customer service. Keep up the great work and don’t be scared to ride the waves of change! ### 2/5 — App doesn’t work consistently *2023-03-08* Almost every couple of days, either can’t log in or have to connect manually to lights. Servers down often. They are very responsive but problem is continual. ### 2/5 — Great LEDs lights but app needs to be improved *2023-02-16, version 2.0.2* Their LEDs is very bright and well made. UL rated is a plus for me. Great tech support as they try to improve on their app and controller. This review is strictly for this app. Their customer service is fantastic, especially Abby. ### 2/5 — Great product great company just disappointing app controls *2023-02-08, version 2.0.2* The employees are awesome to work with very responsive and trying to be very helpful but the unfortunate part is I still cannot work mine or my customers lights. Truly embarrassing for me and my employees. I currently have 6 infront of me that will not connect. **Developer response:** Although now we still fix some bugs but the new controller which after update the firmware can work and the old controller all can work. If you still have trouble please send message to lily@gouly-led.com or send messages to what’s app 86-18123923055 . Lily will help you to solve your problem. ### 2/5 — Lots of kinks *2022-09-13, version 1.1.6* Where do I begin? If for whatever reason your wifi or power goes out the controller struggles to reconnect to wifi. Bluetooth works but has even more bugs. As I’m trying to trouble shoot I delete the app and reinstall it, only to find I have to login all over again. No biggie, as long as you know your password. If you don’t, the password reset function is total garbage. It gives you 60 seconds to enter the code but it never comes, even if it does it’s 10 min later. You gotta fix these bugs. My lights aren’t even on. There’s nothing I can do because the password reset function DOES NOT WORK!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*