# GOV.UK ID Check — user reviews > 734 indexed App Store user reviews of GOV.UK ID Check by Government Digital Service, rated 4.80/5 from 5,075 ratings. - Source: https://appshunter.io/ios/app/govuk-id-check/id1629050566/reviews - App overview in markdown: https://appshunter.io/ios/app/govuk-id-check/id1629050566.md - Rating breakdown: 5★ 4,488 · 4★ 276 · 3★ 121 · 2★ 33 · 1★ 157 ## What do users think of GOV.UK ID Check? Overall sentiment: positive **Pros** - 🚀 Easy to use - 🔒 Secure ID verification - 👍 Clear instructions - 🚀 Convenient - 👍 Impressive technology - 🚀 Seamless process **Cons** - 🐛 Scanning issues with passport chip - 🐛 Compatibility issues with certain devices/phones - 🐛 Crashes and errors - 👓 Difficult for users with vision impairments - ⏱️ Time-consuming process **Commonly reported bugs** - Inconsistent passport chip scanning - Facial recognition failures - App crashes and freezes - Incorrect name/information parsing **Most requested features** - Improved instructions for passport chip scanning - Support for more ID types (e.g. driver's licenses) - Accessibility features for users with disabilities - Streamlined process for frequent users ## Newest reviews (15 of 734) ### 2/5 — Doesn’t link well to other One app *2026-09-03, version 1.57.0* Works, but yet another app that doesn’t like well with the one app and gateway ### 1/5 — Mr *2026-08-25, version 1.57.0* Can not check my identity all the time, more than once ### 1/5 — What a rigmarole!!! *2026-08-23, version 1.57.0* What a rigmarole!!! Just let me do what you’ve asked me to do, rather than download an app. Such a long winded process and now it won’t let me submit my review. ### 1/5 — Poor website *2026-08-21, version 1.57.0* Difficult to use ### 3/5 — Already used *2026-08-20, version 1.57.0* I have used this for business. Why do I need to do it all over again. ### 1/5 — Not compatible *2026-08-20, version 1.47.0* Useless app. Not compatible with my iPhone. Why is the government requiring me to replace perfectly good working kit that’s only a few years old? Another incompetent contractor perhaps? ### 1/5 — Pain *2026-08-14, version 1.57.0* Super difficult to scan the chip. Kept failing despite following instructions ### 3/5 — Okay *2026-08-12, version 1.57.0* To many hooo ### 1/5 — Terrible *2026-08-11, version 1.57.0* Struggling to understand how to use this and I am an IT professional. Not sure if it’s the worst UX imaginable or something has gone wrong. ### 1/5 — Passport *2026-08-10, version 1.57.0* Useless procedure using passport the app changes birth date from 19xx to 20xx so i am not yet born !! wasted time after 3 attempts had to use driving license another botched job for what purpose ### 1/5 — Awful app *2026-08-10, version 1.57.0* Government gateway now require me to use this app to verify my identity with my passport biometric chip, it will not pick up the chip. USELESS ### 1/5 — Ridiculously poor service *2026-08-07, version 1.57.0* The worst I have ever encountered and the support is even worse ### 1/5 — G Clutterbuck *2026-08-06, version 1.57.0* Does not work ### 1/5 — Still ghastly *2026-08-05, version 1.57.0* What a shocking waste of time. I have lost days trying to get this rotten thing to work. Scan a QR code? What QR code ### 1/5 — Frustrating *2026-08-05, version 1.57.0* Absolute rubbish. Flashing lights horrible and useless if your phone won’t scan your biochip in passport. Had to go through it multiple times this year. ## Most critical reviews (10 lowest-rated) ### 1/5 — Sucks *2026-09-07, version 1.57.0* Locked out my HMRC, can’t wait for them to claim I’m not paying the right amount of tax. I wonder why ### 1/5 — Awful *2026-09-07, version 1.57.0* Just awful ### 1/5 — Desperate *2026-09-06, version 1.57.0* Have now tried some fifteen times to get my id checked so that I can get my tax refund it says that my records aren’t recognised. Even after posting copies of my birth certificate and passport more than a week ago. ### 1/5 — Rubbish *2026-09-03, version 1.57.0* Rubbish very annoying! ### 1/5 — So hard to scan chip *2026-09-02, version 1.57.0* How is a 90 year old supposed to do this? ### 1/5 — Total rubbish *2026-08-29, version 1.57.0* Doesn’t work ### 1/5 — Log in *2026-08-29, version 1.57.0* Absolute hassle to log in to government website, typical pen pusher design ### 1/5 — Dreadful *2026-08-26, version 1.57.0* Monumentally dreadful. Doesn’t work, only focuses when it doesn’t like a white border. Close in to remove the border and it’s out of focus. Infuriatingly useless. ### 1/5 — Government dictators *2026-08-26, version 1.57.0* I don’t enjoy the process. Government doesn’t work for the people or they have forgotten this. They are over reaching with this app and digital intrusion ### 1/5 — Joke *2026-08-26, version 1.57.0* Much like others keep getting errors and going around in circles ## Most praised reviews (10 highest-rated) ### 5/5 — Great service *2026-08-17, version 1.57.0* Contacted IT support and they were great ### 5/5 — Great application *2026-08-16, version 1.57.0* Easy to use ### 5/5 — Ken Gordon *2026-08-13, version 1.57.0* This process for Government ID is far simpler than it used to be ### 5/5 — Sir *2026-08-09, version 1.57.0* Very easy to use service 👍🏽 ### 5/5 — Gov check *2026-08-07, version 1.57.0* So easy to use ### 5/5 — Really quick and efficient *2026-08-04, version 1.57.0* Happy with it ### 5/5 — Simple *2026-08-01, version 1.56.0* Easy to use ### 5/5 — Easier than expected *2026-08-01, version 1.56.0* I thought the process would be fraught with difficulty but it was very easy with clear, easy to follow, instructions. ### 5/5 — Easy to use *2026-07-20, version 1.56.0* Just explain that for the part with the chip, the camera needs to touch the chip at the cover of the passport ### 5/5 — Mr Tisdall *2026-07-16, version 1.56.0* It was ok --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-10.*