# GOV.UK One Login — Government Digital Service > Digital identity verification and digital document storage for UK government services. (iPhone/iPad app by Government Digital Service.) - Source: https://appshunter.io/ios/app/govuk-one-login/id6737119425 (this page in markdown: same URL + `.md`) - Developer: [Government Digital Service](https://appshunter.io/developer/1629043539) - Category: Utilities - Price: Free - Rating: 4.50/5 from 2,772 App Store ratings · 2,247 written reviews indexed - Age rating: 4+ - Requires: iOS 16.7 · 45 MB - Languages: American English, Welsh - Released: 2025-06-09 - Data updated: 2026-08-28 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/govuk-one-login/id6737119425/reviews.md ## What is GOV.UK One Login? You can use the GOV.UK One Login app to prove your identity to access some government services. It works by matching your face to your photo ID. You can also use this app to save a digital version of your HM Armed Forces Veteran Card to your phone. In future you'll be able to save other digital documents, such as your driving licence. This is not available yet. Before you start You need to get this app if you’re: • using a service on the GOV.UK website that asks you to prove your identity with GOV.UK One Login • saving your digital Veteran Card to your phone You’ll be guided to this app when it is time to use it. What you need You can use any of the following types of photo ID to prove your identity: • UK passport • non-UK passport with a biometric chip • UK photocard driving licence • UK biometric residence permit (BRP) • UK biometric residence card (BRC) • UK Frontier Worker permit (FWP) You can use an expired driving licence if it expired in the last 90 days and it was issued by DVLA. You can use an expired BRP, BRC or FWP up to 24 months after its expiry date. You need to have your original photo ID with you. You cannot use a photocopy or digital copy. You will also need: • a well-lit area where you can take a good quality photograph • an iPhone 8 or newer • iOS 16.7 or higher How it works You'll need to sign in to the app with your GOV.UK One Login details. This links the app to the GOV.UK website so you can continue proving your identity. If your photo ID is a passport, BRP, BRC or FWP you will: • take a photo of your photo ID • scan the biometric chip in your photo ID using your phone • scan your face using your phone If your photo ID is a driving licence you will: • take a photo of your driving licence • scan your face using your phone What happens next Once your information has been submitted in the app, you'll need to go back to the GOV.UK website, so you can finish proving your identity and access the service you were trying to use.   Privacy and security The personal information you provide to prove your identity will not be saved either on the app or on your phone. We collect your data securely and delete it when it is no longer needed. Digital documents you add to the app will be saved on your phone so you can access them whenever you need. ## Key features - Digital identity verification - Face-to-face ID matching - Store digital Veteran Card - Secure data handling - Future digital document storage ## What do users think of GOV.UK One Login? Overall sentiment: negative **Pros** - ⭐ Smooth and easy to use - ⏱️ Quick and efficient - 🔒 Secure authentication process **Cons** - 🐛 Frequent technical issues - 📷 Camera not working properly - 🤯 Confusing and complicated - 🕰️ Time-consuming to set up - 🧓 Not user-friendly for the elderly **Commonly reported bugs** - App freezing or crashing - Inability to scan documents - Login issues and web browser redirects **Most requested features** - Clearer instructions and guidance - Simplified verification process - Compatibility with older devices ## Recent user reviews (10 of 2,247) All indexed reviews: https://appshunter.io/ios/app/govuk-one-login/id6737119425/reviews.md ### 1/5 — Over complicated *2026-08-24, version 1.28.0* More money was waited on a service which did no need to be created as the other methods to login were find and secure and to try use it you go though a complicated method only to be told to logout and use the old method what a waist of money ### 1/5 — Useless *2026-08-22, version 1.28.0* Impossible to scan the chip or the passport photo. Absolute nightmare ### 1/5 — Hate this *2026-08-22, version 1.28.0* Useless waste of time ### 1/5 — Not easy to complete *2026-08-21, version 1.28.0* This is not an easy task to complete especially being elderly and not a computer geek ### 1/5 — Renewing photocard driving licence *2026-08-21, version 1.28.0* Never had anything to do with online gov uk take so long. Fraught with delays and worse. ### 1/5 — Time consuming *2026-08-21, version 1.28.0* Took ages ### 1/5 — Rubbish *2026-08-21, version 1.28.0* Very complicated and unnecessary ### 1/5 — Useless *2026-08-21, version 1.28.0* App won’t access my camera despite having permission to. Tried reinstalling and now it won’t even ask me to verify my ID so I can’t try again. ### 1/5 — Farcically Bad *2026-08-20, version 1.28.0* A series of circular references of ineptitude. The app isn’t working, it sends people to websites and chats that can’t address the issues and then drop chats when they can’t help. ### 1/5 — The struggle was in vain *2026-08-20, version 1.11.0* As an IT support technician I should have been able to easily set this up. But it was a real struggle, but I got there. Thankfully I haven’t yet had a client request support with this. However, today I discover that the app needs an update and my iPhone 7 doesn’t download the update. I haven’t budgeted for a new phone, especially not for this app. ## Frequently asked questions about GOV.UK One Login ### What does the GOV.UK One Login app do? The app allows you to securely prove your identity to access various UK government services. It works by matching your face to your photo identification. Additionally, it can store a digital version of your HM Armed Forces Veteran Card. ### What types of photo ID can I use with the app? You can use a UK passport, a non-UK passport with a biometric chip, a UK photocard driving licence, a UK biometric residence permit (BRP), a UK biometric residence card (BRC), or a UK Frontier Worker permit (FWP). Expired BRP, BRC, or FWP are accepted up to 18 months after expiry. ### Is the GOV.UK One Login app free to use? Yes, the GOV.UK One Login app is free to download and use. There are no in-app purchases or subscription fees associated with its core functionality of identity verification and digital document storage. ### What are the technical requirements to use the app? You will need an iPhone 8 or newer running iOS 16.7 or higher. You also need a well-lit area to take a good quality photograph of yourself and your original photo ID. ### How is my personal information protected? The app is designed with privacy and security in mind. The personal information you provide to prove your identity is not saved on the app or your phone. Data is collected securely and deleted when no longer needed. ## Version history (last 5 releases) ### 1.28.0 — 2026-08-17 We’ve made technical updates to the document sharing part of the journey. ### 1.27.0 — 2026-07-27 We’ve made technical improvements and fixed bugs. ### 1.26.0 — 2026-07-07 We’ve made technical improvements and fixed bugs. ### 1.25.0 — 2026-06-25 We’ve made technical improvements and fixed bugs. ### 1.24.0 — 2026-06-09 We’ve made technical updates to the document sharing part of the journey. ## Apps similar to GOV.UK One Login | App | Rating | Price | Category | | --- | --- | --- | --- | | [Heatmiser Neo](https://appshunter.io/ios/app/heatmiser-neo/id780465515) | 3.9 (252) | Free | Utilities | | [giffgaff](https://appshunter.io/ios/app/giffgaff/id571246020) | 4.6 (1,020) | Free | Utilities | | [Three](https://appshunter.io/ios/app/three/id393530266) | 4.4 (1,119) | Free | Utilities | | [Octopus Energy](https://appshunter.io/ios/app/octopus-energy/id1093452209) | 4.6 (435) | Free | Utilities | | [EE: Mobile, broadband & tech](https://appshunter.io/ios/app/ee-mobile-broadband-and-tech/id567457151) | 4.5 (2,061) | Free | Utilities | | [UK Immigration: ID Check](https://appshunter.io/ios/app/uk-immigration-id-check/id1499891460) | 1.9 (159) | Free | Utilities | ## More apps by Government Digital Service - [GOV.UK ID Check](https://appshunter.io/ios/app/govuk-id-check/id1629050566) - [GOV.UK](https://appshunter.io/ios/app/govuk/id6572293285) All apps by Government Digital Service: https://appshunter.io/developer/1629043539 ## Related topics [government gateway](https://appshunter.io/ios/topics/government-gateway) · [great britain eta](https://appshunter.io/ios/topics/great-britain-eta) · [hmrc](https://appshunter.io/ios/topics/hmrc) · [ukvi id check](https://appshunter.io/ios/topics/ukvi-id-check) · [uk id check](https://appshunter.io/ios/topics/uk-id-check) · [uk government](https://appshunter.io/ios/topics/uk-government) · [uk government eta](https://appshunter.io/ios/topics/uk-government-eta) · [uk eta application](https://appshunter.io/ios/topics/uk-eta-application) · [onelogin](https://appshunter.io/ios/topics/onelogin) · [wake id portal](https://appshunter.io/ios/topics/wake-id-portal) · [england eta](https://appshunter.io/ios/topics/england-eta) · [ukvi](https://appshunter.io/ios/topics/ukvi) · [uk immigration id](https://appshunter.io/ios/topics/uk-immigration-id) · [government service](https://appshunter.io/ios/topics/government-service) · [cadre contacts](https://appshunter.io/ios/topics/cadre-contacts) · [uk home office](https://appshunter.io/ios/topics/uk-home-office) · [uk visa portal](https://appshunter.io/ios/topics/uk-visa-portal) · [uk visa id check](https://appshunter.io/ios/topics/uk-visa-id-check) · [uk eta](https://appshunter.io/ios/topics/uk-eta) · [proctor id](https://appshunter.io/ios/topics/proctor-id) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*