# GOV.UK — user reviews > 36 indexed App Store user reviews of GOV.UK by Government Digital Service, rated 2.79/5 from 84 ratings. - Source: https://appshunter.io/ios/app/govuk/id6572293285/reviews - App overview in markdown: https://appshunter.io/ios/app/govuk/id6572293285.md ## Newest reviews (13 of 36) ### 2/5 — Awful *2026-06-22, version 1.2.3* You would expect that the government would be able to have an app created that worked. Unfortunately not. ### 2/5 — I don’t understand the app *2026-05-23, version 1.2.0* What is it for? Does it do anything? It feels like just collection of links to gov.uk website ### 2/5 — Poor Design *2026-03-20, version 1.1.3* No doubt this app cost me the taxpayer a fortune and what does it do? Good question To start with I have to create a new account, have the app designers not heard of the gov gateway acct? Once inside i thought i could see all my cars and driving license , No that would be helpful. direct link to my HMRC acct, No. All it does is take me to web pages !!!! ### 2/5 — Could be so much more *2026-01-12, version 1.1.1* Downloaded this as I thought it could be used to access your online account portal and journal etc instead of using a browser but you can’t - lots of very good information but the app could be so much more Would have give 2 an a 1/2 stars ### 1/5 — Awful Security *2025-12-22, version 1.1.1* Supposed to be a secure app but when you go to log in, there’s a warning the app / log in website doesn’t even support HTTPS security! Absolutely awful ### 1/5 — Why? *2025-11-30, version 1.1* As others have said, what is the point of this app? It’s just full of links to the website. Also, will not run on my iPad - just crashes without opening (uninstall, reinstall, restart - nothing resolves the issue). ### 2/5 — Not as advertised *2025-08-29, version 1.0.3* The pre app release videos for this app looked really promising and suggested we were getting something similar to the apps that have been available in countries like Poland and Estonia for years. It showed a user flicking between their vehicle details, tax details etc. None of this is actually accessible in the app and when you click on something it essentially takes you to the government website for that service to browse through as normal. What a disappointment. Not an app or useful. ### 1/5 — Poor experience & potentially tracks everything *2025-07-24, version 1.0.2* This is just the website in an app – but it forces you to log in so all your interactions can be traced back to you. What is done with this data? Who has access to it? Also there is no user management - I can’t switch easily between my different One Login accounts. This is basic stuff that should be in place in an MVP. ### 2/5 — You need to register?! *2025-07-15, version 1.0.1* This app feels like reinventing the wheel. You need to register to access the same content that's freely available on a normal website. I absolutely see no point in doing this, especially when the information is freely available elsewhere. ### 1/5 — Just a Web portal *2025-07-08, version 1.0.1* Awful app, all it does is force you to make yet another Government account and then it’s just thousands of links to the normal website. Waste of phone space! ### 1/5 — Useless *2025-07-08, version 1.0.1* This is not even an MVP. It’s just an app with login and links to articles. Doesn’t have any value yet. ### 2/5 — Login Each Time The App Updates *2025-07-05, version 1.0.1* Why oh why do you have to login again when the app updates? Get some developers who understand how to code to standards that help people navigate the app. ### 1/5 — Badly designed bookmark list! *2025-07-04, version 1.0.1* What is the point of this 'app'? Doesn't really deserve the 1 star, but 0 stars is not an option! ## Most critical reviews (10 lowest-rated) ### 1/5 — Tragic app *2026-08-04, version 1.3.0* Sign up with passport and Face ID and it'll make life easier. All it's done is add an extra layer of authentication to a pointless clone of a website that you then have to verify via txt and email. Just pointless poor service. Just get our government to use cloudflare or google authentication. ### 1/5 — So so bad *2026-07-08, version 1.2.4* So so so so bad ### 1/5 — Not Fit For Purpose *2026-06-16, version 1.2.3* Completely useless - sent ages going round in circles trying to verify my identity. Frankly, completely hit and miss. Needs to serious rework. ### 1/5 — Mrs D M *2026-05-06, version 1.1.5* I would give it no stars but apparently one has to provide the government with a tiny bit of hope. ### 1/5 — Waste of time *2026-05-03, version 1.1.5* Spent ages setting it up to update my driving licence for 70 years, says it’s quick and easy to do online NO ITS NOT! got so far only to be told I can’t go any further I went back re-entered all details again only for same message to come up I decided to just fill in the form and send it that way. ### 1/5 — Worse than disgusting *2026-04-29, version 1.1.5* Constantly transferred between the app, and then a browser web page, and then back to the app, then another browser web page, then back to the app… then my password is wrong and needs to be changed even though it isn’t and doesn’t. Disgusting heap of ****. ### 1/5 — Dreadful app *2026-04-15, version 1.1.5* This app is appalling, it sends you in a constant circle asking you to sign into the app in order to continue, all while using the exact app it is insisting you use. Do not ever consider using their AI feature as that is utterly dreadful. ### 1/5 — Doesn't do anything *2026-04-05, version 1.1.5* Just a collection of links pointing to existing websites and a data harvesting AI chatbot ### 1/5 — Can’t even log in *2026-02-10, version 1.1.1* Try to log in for HMRC-> takes me to the ID check app-> I need to return to gov uk app to link the two-> need to check my id again -> repeat. Most useless garbage I have ever used. Fire your freshly hired computer science students and 1.merge all 3 apps into one 2.sort out the system ### 1/5 — Renewed *2026-01-12, version 1.1.1* What a load of rubbish trying to login for 3hrs it will be easy to go the post office. ## Most praised reviews (10 highest-rated) ### 5/5 — Can’t wait for more features *2026-05-21, version 1.2.0* Great app, excited for more features! ### 5/5 — GOV.UK APP AMAZING *2026-01-24, version 1.1.1* Gov.uk app is great to check benefits and good and convenient for daily use all day everyday recommend to everyone so easy to use amazing mobile app in your pocket good for on the go text clear to see ### 5/5 — JD *2025-07-01, version 1.0* Downloaded app today and very quick and easy to navigate around, found all the information I needed. ### 5/5 — Works well *2025-07-01, version 1.0* Works really nicely. Good performance with little lag. ### 4/5 — Needs more R&D into app itself *2025-09-06, version 1.0.4* app should have direct access to Universal Credit account, as well payments/statements for other benefits such as PIP including commitments and show to send messages to job/work coach and journal ### 4/5 — A good start *2025-07-04, version 1.0.1* Logging in for the first time was a doddle as I’d previously set up a gov.id login. It supports FaceID so that also keeps it simple & secure. Topics for browsing seemed to be well structured although very often it ended up taking you to the relevant government web page but it did target the relevant page. I happen to be in a position to sell some sell some shares I’d acquired through a company share scheme and I was concerned about capital gains tax. By following’Money & Tax’ -> ‘Capital Gains Tax’ -> ‘Tax when you sell shares’ I quickly discovered using the app that such assets are exempt from CGT so got some valuable info on my first use. I should be able to easily find that again because there’s a ‘Pages you’ve visited’ topic - very useful for those ‘..where did I see that?..’ moments! Not bad for version 1.0.1 ### 4/5 — Amazing *2025-07-03, version 1.0.1* Though, this is the first version, it’s an amazing innovation and I believe it is going to be excellent app as time goes on.👍👍👍. I pray an iPad full screen version will be released. Thanks. ### 3/5 — Setting up and using app *2026-03-10, version 1.1.3* I managed (2nd attempt) using my IPad and Samsung phone to set up and use the app today to renew my driving licence. This app asked for info and codes which went to my Samsung. No keyboard appeared on the app on my IPad and I had to keep typing the required info on my Notes and then copy and paste them to this app. I also had to scan my passport chip with my phone. It didn’t seem to be working, as had happened on my previous attempt. Then I removed the Samsung’s cover and that proved to be the reason as it then worked. It was so much easier last time I did in 2003. I would add I am tech savii so usually do not have a problem with using online services. ### 3/5 — Appears to be copy of website? *2025-08-31, version 1.0.3* I tried to find advantages to the app over the website. Maybe there are some but I couldn’t find any, so I will likely never use this as prefer website and have deleted the app. ### 3/5 — It’s a Minimum Viable Product but… *2025-07-06, version 1.0.1* …I hope that changes for the better sooner rather than later, so that there is point to the app rather than providing links to the website. Apps really shouldn’t do that all the time. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-24.*