# Grailed – Buy & Sell Fashion — user reviews > 1,079 indexed App Store user reviews of Grailed by Grailed, Inc, rated 4.80/5 from 127,229 ratings. - Source: https://appshunter.io/ios/app/grailed-buy-and-sell-fashion/id1061302787/reviews - App overview in markdown: https://appshunter.io/ios/app/grailed-buy-and-sell-fashion/id1061302787.md - Rating breakdown: 5★ 115,519 · 4★ 6,921 · 3★ 1,609 · 2★ 568 · 1★ 2,612 ## What do users think of Grailed? Overall sentiment: neutral **Pros** - 🚀 Great app for buying and selling - 🔒 Secure platform with buyer/seller protection - 👍 Diverse selection of high-end fashion items - 👍 Helpful and knowledgeable community **Cons** - 🐛 Buggy app with crashes and glitches - 🤖 Poor customer service and unresponsive support - 💰 High seller fees and taxes - 🚫 Issues with account bans and suspensions - 🤔 Lack of transparency around authentication process **Commonly reported bugs** - Inability to go back to previous screen - Crashes when trying to save search filters - Listings not loading properly - Inconsistent authentication leading to false bans **Most requested features** - Improved search and filtering functionality - Ability to save search preferences - Local currency support for international users - Better communication and transparency from the team ## Newest reviews (11 of 1,079) ### 2/5 — Needs option to block *2026-08-25, version 8.11.0* The algorithm keeps showing me a seller that makes his own items, I clicked on them a few times out of curiosity but now I’m over it and don’t want to see it anymore. I would like to have a block button or show less of this item button like Instagram has ### 2/5 — So confusing *2026-08-13, version 8.10.0* So confusing to use. ### 3/5 — Great and Terrible at the same time *2026-08-03, version 8.9.0* I’m leaving 3 stars because I want to give 1 star and 5 stars at the same time. Grailed is a great place to find amazing pieces at a reasonable price, but there are so many stupid aspects of this platform that could be addressed to make the experience better. First off, the customer support is awful. It takes multiple days for support to respond between messages, and most of the responses are not helpful and do not address the problem. Grailed removes Buyer’s negative feedback with no notice or justification. There are countless fake items listed. There are users with 300k+ listings that aren’t actually available items. Buy items at your own risk and assume that Grailed will not do anything to help you if the sale goes sideways. This is a great concept, but terribly managed platform. ### 2/5 — Functional but inconsiderate policies *2026-07-24, version 8.8.0* The app works and gets you decent traffic on your items, but the app 1) holds your payout until 3+ days after your item is delivered and 2) automatically deletes old listings without letting you recover your data, which forces you to go back and manually recreate the listing. These policies make the app much less pleasant than some alternatives. ### 2/5 — Buyers vs grailed sellers *2026-07-24, version 8.8.0* If grailed is going to let seller post clothes without selling them they need to open up a comment section for buyers ### 3/5 — Some no-brainer features are missing *2026-07-24, version 8.8.0* The app is fine from a functionality and UI perspective, sure One especially frustrating thing is my inability to filter my favorites the way I filter my search. PLEASE ADD THIS IN NEXT RELEASE. ITS SUCH A LOW HANGING FRUIT. I WANT TO FILTER MY FAVORITES BY CATEGORY TOO, OR BY BRAND AND SIZE TOO, WHY DO I HAVE TO SEARCH ENDLESSLY FOR SOMETHING I FAVORITED? ### 1/5 — horrible app *2026-07-11, version 8.6.0* terrible for many reasons. 1, i listed a very expensive item and within 2 days someone bought it. grailed took it upon themselves to refund the buyer and cancel the sale, and when i submitted a complaint, they said i didn’t provide enough proof that my item was real. i put up the photos they requested, and they still said the same thing. horrible seller experience, might as well just use depop. ### 1/5 — Counterfeits sold here! *2026-06-29, version 8.4.0* Purchased an item, thought this platform promised authenticity (it does not). Had to go through bank chargeback to receive funds back. Steer clear: if you receive a counterfeit item, Grailed WILL NOT help you. ### 1/5 — I hate this app *2026-06-26, version 8.4.0* I tried to refund, customer service sucks, I know my review doesn’t matter with the hundreds of thousands, but their refund and service dealing with fake items or bait and switch items, sucks. They don’t respond, and refuse to give me my refund, I can’t find any other way to communicate with them. ### 1/5 — Posh is better *2026-06-10, version 8.2.0* Did not like compared to Poshmark. ### 1/5 — customer service is poor and lacks understanding *2026-06-05, version 8.1.0* customer service is poor and lacks understanding ## Most critical reviews (10 lowest-rated) ### 1/5 — worst customers *2026-08-26, version 8.11.0* people are very rude on this app ### 1/5 — Poor Seller Experience *2026-08-25, version 8.11.0* Just want to start off saying that I did not want to write this review, but it has been consistent disappointment for the past dozen transactions and purchases as a buyer/seller on the app. Firstly, I’m unsure if the app is trying to cheap out but they’ve been giving tiny weight labels that cannot be adjusted as they are “automatically adjusted by category”. The amount of customer support cases I have had to open because Grailed auto generated a 4 ounce label for a 7 pound pair of boots or something ridiculous, forcing me to pay out of pocket to ship out on time is insane. On top of this, the payout is delayed until proof of the item being shipped is updated to my label as I am not able to ship with their inappropriate label, making a week wait payout turn into a month for my payout. Secondly, which is what prompted me to write this review is the fact that whatever automated system they’re using to flag conversations is absolutely rigged. I have opened my account in 2021 and have been selling since 2024 and until the past week I was warned three times, of which one I can understand as I referenced an offer I received outside of the platform in person. The other two however have been with zero context and customer support refuses to look deeper and explain the warnings. I’ll quite literally be explaining to a customer that the item is on hold and then get warned for “offsite activity” or similarly along those lines. Absolutely love this app, but it just is not the best to their sellers as of recent. Unfortunately with all these warnings stacking and not being justified, I’ll have to look into taking my business elsewhere and I say this with a heavy heart as someone who has defended the app for years. ### 1/5 — Selling kinda suck, but ok otherwise *2026-08-18, version 8.10.0* Nothing against this app. They’re just way too slow when it comes to their own selling procedural. Like realllly slow. Otherwise, love, but they need to get it together in that department ### 1/5 — App crashes *2026-08-13, version 8.10.0* App is dead. Just crashes over and over. ### 1/5 — NIGHT MODE *2026-07-27, version 8.8.0* We need night mode my eyes hurt while shopping in midnight ### 1/5 — HIDDEN FEES *2026-07-25, version 8.8.0* Worst second hand shopping app EVER!!! Bought a 100 dollar shirt that came from out of country and they had 20 dollars worth of hidden fees for it to get delivered which I was only made aware of after the fact ### 1/5 — Charged me 4 times *2026-07-17, version 8.7.0* I am trying to buy an item but my card gets approved. I tried different payment cards they all get approved but the grailed app keep saying payment not processed. I’ve called the banks. They say transactions are approved. I got in touch with Grailed which is only via support via their app but I have had no replies. I have been charged four times but under my purchases my orders there is nothing. ### 1/5 — Steals your money *2026-07-14, version 8.6.0* Literally the worst app I’ve ever dealt with. Three days after shipping my item to a buyer, Grill decided to refund the buyer and now I am left without my item and without any of the money I was supposed to get from. After inquiring into how to get my money back, the customer service team told me that they will not help me. And to see if the shipping carrier will send it back to me. They have to have the worst customer support imaginable. I wish I could give this app zero stars. ### 1/5 — Grailed is full of scammers *2026-07-14, version 8.6.0* Ordered a shirt that never even shipped and have contacted them several times regarding it with no answer. Use literally anything else. ### 1/5 — Overpriced *2026-07-14, version 8.6.0* If your buying off Grailed it’s because it’s your ABSOLUTE last option ## Most praised reviews (10 highest-rated) ### 5/5 — Helpful seller *2026-08-28, version 8.12.0* Very easy to work with seller ### 5/5 — Grailed cured my depression *2026-08-26, version 8.11.0* If you ever feel sad , anxious or just need to clear your mind Sending offers on grailed helps ### 5/5 — Shop experience *2026-08-24* Very responsible after sales service ! ### 5/5 — Great Deal *2026-08-07, version 8.9.0* Had to pull the plug on this great deal. ### 5/5 — MAKE A DARK MODE *2026-08-06* I love this app but I scroll at night. PLEASE MAKE A DARK MODE FOR THE APP IN NEXT UPDATE ### 5/5 — 👍 *2026-08-03, version 8.8.0* Way better than Depop great stuff good clothes w ### 5/5 — terrible *2026-07-27* terrible ### 5/5 — Serious suggestion *2026-07-23, version 8.8.0* As someone who enjoys curating a collection of saved and favorited listings, a feature that I’d really love to see is a search function for the favorites and saved tabs. ### 5/5 — AMAZING *2026-07-21, version 8.8.0* Best selling experience and overall support! They really out do themselves! Keep up the great work! ### 5/5 — Urgent App Update needed. *2026-05-13, version 7.16.1* Not all Apple products can download the latest IOS update, you need to make it so previous IOS firmware can still use the App if downloaded or download a old version. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*