# Grain & Berry Official — user reviews > 33 indexed App Store user reviews of Grain & Berry Official by Incentivio, Inc., rated 4.90/5 from 2,472 ratings. - Source: https://appshunter.io/ios/app/grain-and-berry-official/id1573226068/reviews - App overview in markdown: https://appshunter.io/ios/app/grain-and-berry-official/id1573226068.md - Rating breakdown: 5★ 2,301 · 4★ 95 · 3★ 38 · 2★ 10 · 1★ 28 ## What do users think of Grain & Berry Official? Overall sentiment: neutral **Pros** - 👍 Excellent service - 👍 Good quality products - 👍 Friendly staff - 🚀 Seamless ordering process - 👍 Tasty and healthy food **Cons** - 🐛 Issues with card acceptance - 🐛 Clunky user interface - 🐛 Difficulty signing up - 🐛 Lack of order confirmation - 🐛 Rewards not properly displayed **Commonly reported bugs** - Inability to cancel or refund duplicate orders - Rewards not properly applied - Frequent sign-outs and login issues - Limited beverage options available for ordering **Most requested features** - Faster and more intuitive sign-up process - Apple Pay integration for quick checkout - Better rewards program and exclusive deals - Ability to contact customer service - More user-friendly app experience ## Newest reviews (10 of 33) ### 4/5 — Great *2026-06-27, version 2.0.9(1)* Great food only thing is I wish the app had the same poster that’s inside the location that explains the health benefits of açaí, spirulina, n pitaya so people can make educated choices ### 3/5 — Card acceptance *2025-07-07, version 2.0.8* I haven’t been able to use any of my cards on this app lately. ### 3/5 — Good But Can Be Better! *2025-05-18, version 2.0.8* I think the app is at beginning stages. I would suggests a more fast and intuitive sign up process, as well as apple pay for a fast check out. Also as a customer - I LOVE REWARDS!, make the points and rewards better displayed in order to make it more exciting! and also exclusive deals (like in app deals only). Don’t forget our birthday!!! Give us something good!!! be loyal to us too, let’s build a relationship! - Thank you! ### 4/5 — Colorful App *2025-01-01, version 2.0.7* Stinks that they won’t let me order from my neighborhood store! So much for sustainability! ### 3/5 — Promos disappear from the app *2024-06-21, version 2.0.4* Received a promo via email and cannot use it on the app. User interface is a little clunky and does not allow you to search for your rewards. Could use some work. ### 5/5 — Love *2023-05-10, version 2.0.3* Absolutely love their smoothies and the app makes it so easy to grab and go! ### 3/5 — App review *2023-03-11, version 2.0.3* Need a space to customize freely. ### 3/5 — Love establishment, App partially functional *2023-02-20, version 2.0.3* I’ve been a long time customer of Grain & Berry. Absolute best smoothie bowls around. But the app is lacking in too many ways. I made a duplicate order accidentally and there is no way to cancel it, there is no way to contact a customer service (contrary to what the store employee suggested). There is no way for me to cancel and get a refund on my duplicate order. Will be reaching out to the manger, but these features need to be added as they are essential. ### 5/5 — Great spot for health food *2022-12-11, version 2.0.3* Great food and exceptional customer service every time! ### 4/5 — Almost to Greatness *2022-11-28, version 2.0.3* The ordering process was seamless. The only drawback is that not all beverages are available for ordering. Water for example had to be purchased outside of the app. Otherwise this was a super easy and navigable app. ## Most critical reviews (10 lowest-rated) ### 1/5 — Video *2026-03-12, version 2.0.8* They are showing their racist faces now ! Girl got fired because maga supporters antagonized her on the job while she was speaking to another employee instead of investigating they fired her ! ### 1/5 — Garbage *2025-08-02, version 2.0.8* Garbage foods ### 1/5 — Brain hurts *2024-12-24, version 2.0.7* Hard to navigate. Paid for something that should be emailed to me but not sure if I have to pick it up. Not much insight on the app. ### 1/5 — Disaster ! *2024-08-26, version 2.0.4* Can’t apply points to app, every time I order ahead it takes going in to tell the employees to which they have to make it. The app signs me out every time after I use it so have to sign back in and is always difficult. I deleted app as a final solution - not worth my time nor money! ### 1/5 — Sign up *2024-06-17, version 2.0.4* So hard to sign up omg ### 1/5 — Trash app *2024-06-13, version 2.0.4* Trash app 🗑️ ### 1/5 — App not UX friendly *2024-04-06* App not UX friendly ### 1/5 — Good food *2023-06-06, version 2.0.3* Bad app for ordering ### 1/5 — Terrible App *2023-01-08, version 2.0.3* This app does give you a copy of the order. Nothing No confirmation email. Nothing Once you place your order it just says thank you. That’s it. ### 2/5 — Not happy *2024-11-16, version 2.0.5* I paid for extra topping and it did not happen. It actually was less than the regular serving. ## Most praised reviews (10 highest-rated) ### 5/5 — Always a pleasure *2026-04-09, version 2.0.8* I love the menu. Customer service is impeccable. I’m a forever customer. ### 5/5 — Fantastic service, food, and Store! *2026-02-09, version 2.0.8* There is a way to eat healthy enjoy the flavors and have a dessert that’s good for you. It’s at Grain and Berry in Holly Springs. The store is meticulously clean. The food choices are just enough. And the service is impeccable. I love the açai bowls! Do yourself a flavor and check it out. Grain and Berry in Holly Springs. They’re open 8 AM to 8 PM every day. ### 5/5 — Regálate Un momento para ti *2025-09-19, version 2.0.8* Excelente servicio, todo los productos de buena calidad y la atención con mucha cordialidad . ### 5/5 — Great Healthy Snack *2025-05-17, version 2.0.8* This was our first visit, but definitely not our last one. This location has a very nice clean interior decor. We tried Design A Bowl, Turmeric shot, Grain & Berry Parfait and the Jammin Smoothie. Everything was very tasty and delicious. The owners are very friendly and accommodating. They even corrected an item I mistakenly ordered. We are very pleased with the friendly service. I signed up for the loyalty program via the App Store. There are a few things the app could improve to have a more user friendly experience. However, the owner was able to help me navigate through the challenges. ### 5/5 — Never disappoints *2025-02-16, version 2.0.8* Great product, good service and a reasonable price! If you are looking for healthy, look no further!! ### 5/5 — Great especially for the price *2024-12-29, version 2.0.7* Now that they have open Planet Smoothie, there is something to compare. I will say that the quality of Grain & Berry is in my opinion at the same level. The polls are about a third larger than what you get at Planet Smoothie and they’re about 15% cheaper. I used to think that they were overpriced for what you got but not having anything to compare it to was the problem. I absolutely would drive a little further for Grain & Berry versus Planet Smoothie. ### 5/5 — Sooo delicious *2024-10-22, version 2.0.5* The atmosphere is so earthy and charming, the bowls are top tier!!! Seriously so delicious and healthy. ### 5/5 — Yummy yummy yummy *2024-04-14, version 2.0.4* This word cannot be said enough for the food. The people smile and make enjoyable too! ### 5/5 — Amazing quality *2024-03-25, version 2.0.4* Love the bowls!! So healthy and fresh. But please clean you glass ### 5/5 — Great every time *2023-09-10, version 2.0.3* I really enjoy both the food here and the app, which is easier than most. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*