# Grand & AmStar Mobile App — user reviews > 26 indexed App Store user reviews of Grand & AmStar Mobile App by VSS-SOUTHERN THEATRES, LLC, rated 1.84/5 from 45 ratings. - Source: https://appshunter.io/ios/app/grand-and-amstar-mobile-app/id1497053216/reviews - App overview in markdown: https://appshunter.io/ios/app/grand-and-amstar-mobile-app/id1497053216.md - Rating breakdown: 5★ 7 · 4★ 2 · 3★ 0 · 2★ 4 · 1★ 31 ## Newest reviews (9 of 26) ### 1/5 — Added extra seats. *2023-01-14* It added extra tickets to my cart. I can’t edit the cart so I did not check out. It locked the seat selections so I can’t go back and choose those seats or check out because it has 4 tickets instead of 2. No one to help or respond to my request for help. **Developer response:** Hi there - the app does not add tickets on its own accord - that's not possible. The seats for ALL theatres are locked for a period of time in situations like this, but are subsequently released to be sold. You could have always reached out to us via our website, mobile app contact us form or via social media. We would have gladly assisted with the your issue. ### 1/5 — Useless *2023-01-07* I bought a take it to watch a movie but I need to refund it then when I went back to the app to refund it. It said there was no ticket. **Developer response:** I'm sorry you were not able to refund your ticket, but as it stated on the home screen, creating a user profile will allow you to refund your tickets should there be a need. There is no way to reverse track the ticket purchases for a guest checkout at this time. IT is something we are actively working on and should have completed soon, but for the time being, customers need to create a user profile so that the purchase history can be pulled up without a hiccup. ### 1/5 — Waste of time *2022-12-21, version 6.0* Almost nothing works. The logins won’t work and have to create one for the grand and then login again for reel rewards. Not worth the effort ### 1/5 — Terrible app *2022-11-12* The old app was so much easier and efficient to use. I hate getting onto this app now and will just use fandango to look at times, select seats, etc. because it is such a pain having to log in every time and then it just runs slow or freezes. **Developer response:** Can you reach out to us at marketing@southerntheatres.com - we'd like to investigate the issues you are facing a bit further. User profiles are set to always have you logged in unless you sign out. Reel Rewards linking is a bit different, and we can explain further when you email us. Also, the old app, while useful, did not have nearly the features the new app has or offers. The old app did not allow loyalty users to use their rewards points/dollars, nor does Fandango or Atom. Those apps only allow you to earn points. ### 1/5 — It’s not me; IT’S YOU! *2022-10-10* I have to log in AGAIN, EVERY TIME I open this app. I do not disconnect from Reel Rewards. I do not sign out. I close the app! When I open it again, be it in 30 seconds or three days, I have to sign in. I’m not emailing you. You have my device information. Fix your crappy app! Don’t put it on me! **Developer response:** Hi Melissa - I spoke to our developer and as soon as you begin the ticketing/concession journey - you will be logged back into Reel Rewards. I just tested this on my end, and it works. It's not ideal, however, and we are going to resolve that issue soon. Bottom line, as soon as you find a film you wish to see, you will be logged into your rewards account. ### 1/5 — Not Intuitive *2022-06-17, version 5.0.6.101* Wow! Not easy to use. Kept defaulting location. New account is SignIn/Register but you can't register. So many bugs. It's as if they didn't care to sell tixx. ### 1/5 — Not useable for non rewards member *2021-12-16, version 5.0.6.101* Was hoping to see my tickets I bought online or to use the app to show my tickets when I enter the theater. But the only thing the app wants me to do is to sign up for the rewards program. ### 1/5 — Doesn’t work *2021-08-31, version 5.0.6.101* The app will not sync your name and password from My Reel Rewards. Despite the download you still have to go to the Grand website to use it and have tickets emailed to you. Complete useless. ### 1/5 — Still doesn’t work *2021-08-23, version 5.0.6.101* I’ve tried using this multiple times, went back over and redownloaded on both my phone and my boyfriends phone and it works for the one time. Complete waste of time and an app. It always says there is a problem signing you in no matter what you do. Fix this issue and it might get better . ## Most critical reviews (10 lowest-rated) ### 1/5 — Please fix the login for the rewards *2024-12-21* It is not functioning. I changed my password but it still is not working. ### 1/5 — Terrible app, just do it on Google *2024-09-12* Everything about this app is slow, clunky, 5 years behind, and looks aweful. I cannot use my account because it won't accept my card details even though it's all entered perfectly. It takes 5 minutes to load pages, and the browsing section is set up horribly. Please do not waste your time with this dumpster fire of an "app" ### 1/5 — TERRIBLE APP *2024-08-23* this app seems like it hasn’t been updated in years it loads terribly slow even on WiFi the pictures don’t pop up everything loads slow it looks like a app made in 2005 running the same version in 2024 the algorithm is trash & slow needs a update ASAP im just gonna download the fandango app I can’t even see ticket prices on the app 1/10 👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽 ### 1/5 — Pointless *2024-07-26* I’ve tried so many times to use this app to book a movie. I only have it because I signed up for their rewards program. Honestly I just book through Atom now. I don’t know why it’s so hard to use (literally no movie times populate, trying to book anything feels like you’re using 1990’s dialup) ### 1/5 — Terrible App *2024-06-14* So many bugs and errors codes that the app itself it barely usable. Worked well enough to charge me three times for one transaction that didn’t even go through. ### 1/5 — absolutely terrible *2024-04-19* took my money without sending any conformation or anything. ### 1/5 — Don’t use this app *2024-03-05* Tried to purchase advanced tickets on the app and the tickets never showed up in the app. I could see where the money was in pending from my checking account. Money came out of my checking for the tickets I purchased a couple days later and still didn’t have the tickets on the app. I sent 2 different messages from the mobile app to try to resolve the problem and was never contacted about it. ### 1/5 — Many ERRORS *2023-08-02* Seems like it never gets fixed. ### 1/5 — A lot of things don’t work *2023-07-06* This app should not even be on the Apple Store yet. Most of the features don’t work. **Developer response:** Thank you for your feedback. We take user feedback seriously and strive to provide a high-quality experience. However, we would like to clarify that our app has gone through a rigorous review process before being made available on the store. Our team is dedicated to ensuring that all features are functional and meet the necessary standards. This is as of this writing! If you are encountering issues with specific features, we recommend reaching out to our support team directly (marketing@southerntheatres.com). They can provide further assistance, troubleshoot the problem, and work towards a resolution. ### 1/5 — Terrible App, terrible connectivity between App and website *2023-06-16* I am new to AmStar. Joined Reels on the web site, bought tickets to MI Advance Showing, and then saw in the email about using the App. Downloaded the App. It asked me to sign up for a profile (which Reels should have had). So I did. It never remembers my profile, I have to “rejoin” every time. It doesn’t show my tickets purchased on the web site. Navigation is challenging. And yet, after buying the tickets on the web site, it states only refundable if bought on the App. That’s terrible. Cinemark and AMC are both so much more customer friendly. ## Most praised reviews (7 highest-rated) ### 5/5 — Amazing love it *2023-07-18* I LOVE IT BECAUSE I KNOW HOW TOO USE IT UNLIKE OTHER PEOPLE 🤭😘😁 ### 5/5 — Very Good *2021-11-29* Was the only way I could purchase Tickets for the up coming Spider-Man movie. Was very easy and didn’t have the issues I had with fandango with the servers crashing. ### 3/5 — Eh *2021-08-22* This app is awesome. It’s super easy to use and I can view my available rewards quickly. However, every few days it logs me out and every time I try to log back in it tells me my info is wrong. But it lets me log in fine online….. I’m on my way to the theater now and I had to search for my ticket in my emails. Super inconvenient. ### 2/5 — Horrible App *2023-07-23* This is a horrible app. There are so many error messages, with each attempt to add a credit card or do just about anything else. I wanted to renew my Reel Rewards, but nope that doesn’t work. I wanted to see a calendar for your Flashback Cinemas, but nope can’t find it in the app. I wanted to add my Reel Rewards account to my iPhone Wallet, but no, I can’t do that either. ### 2/5 — Terrible *2023-07-12* Can not see future movies. So if you want to plan on going to the movies next week, you can not see the movies and times beyond today. ### 2/5 — Smh *2023-05-05* Does not show upcoming tickets. Or ticket confirmation numbers. **Developer response:** This is incorrect. The app provides both upcoming films and past films, while also providing the QR code and confirmation code for each ticket purchased. It's EVEN in the images promoting the app on the App Store. If you are seeing something different, then please reach out to us at marketing@southerntheatres.com. ### 2/5 — Useless *2022-06-12* This app would be great if it actually let me login to my account. Every time I come to this app to buy tickets or look at my rewards it tells me that my information is incorrect. I reset the password and still can’t login. This has been happening for the entire time that I have had this app. It’s very annoying and very inconvenient. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*