# Grand Limo جراند ليمو — user reviews > 54 indexed App Store user reviews of Grand Limo جراند ليمو by Caesars for Web Design,Management Co, rated 4.50/5 from 1,718 ratings. - Source: https://appshunter.io/ios/app/grand-limo/id1169943077/reviews - App overview in markdown: https://appshunter.io/ios/app/grand-limo/id1169943077.md - Rating breakdown: 5★ 1,436 · 4★ 86 · 3★ 32 · 2★ 18 · 1★ 146 ## What do users think of Grand Limo جراند ليمو? Overall sentiment: negative **Pros** - 🌹 Excellent customer service - ⏰ Punctual and on-time - 🚗 Luxurious and comfortable cars - 💰 Affordable prices **Cons** - 🤑 Inconsistent and overcharged pricing - 🕰️ Unreliable and delayed pickup times - 📞 Poor customer support and communication - 🚗 Old and poorly maintained vehicles **Commonly reported bugs** - App login and logout issues - Incorrect fare calculations - Booking cancellations without notice **Most requested features** - Route optimization and suggestions - Recent locations history - Loyalty program and discounts ## Newest reviews (16 of 54) ### 1/5 — Maha *2022-04-21, version 5.10* They never charge you the same amount you agreed to!! My ride I agreed to was 6.800 kd they changed it after I arrived to 10.500 kd !!! 35% higher than what I agreed f.y.i I arrived early no problem or traffic ### 1/5 — ❌ *2021-12-09, version 5.10* فااااشل ❌ وخدمه العملاء جداً سيئة ### 1/5 — Never again *2021-12-08, version 5.10* the worst in Kuwait even karim taxi corolla car better then what i had todaay hope they would stope there firm or what ever it is big B.S iam late for my work hope you guys think about the quality of lemo driver more then some new cars who would go around Kuwait to get u to your work👊🏻👊🏻🤢🤢🤢 ### 1/5 — Poor service , bad experience *2021-10-27, version 5.10* Worst service , never accurate when estimating time , never on time , delay may be double the expectation Customer service was bad as well dealing with complains . Application deleted , Try ROVE app , much better service ### 1/5 — سيئ *2021-08-11, version 5.10* رفعوا اسعارهم مادري على شنو ! استخدمهم من ٢٠١٩ فجأه اسعارهم صارت وايد اوفر أرخص سياره ب 6KD على شنو ؟ رايح مشوار ب كرايزلر مو ب جيب رولز ترا !! اتمنى تعيدون النظر بالنسبه حق الاسعار لان ممكن تخسرون نسبه كبيره من زبائنكم ### 1/5 — Good for nothing 👎🏼 *2021-08-02* A very unsuccessful program. I ordered an Uber and paid and it was not clear to me that it was busy and I was in a hurry, and when I contacted them, they said your money will return to you from 5 to 7 days, frankly, a very strange thing. ### 1/5 — اسوأ برنامج واسوأ خدمه *2021-07-04, version 5.9* ليش التلاعب بالاسعار معقوله مشوار من الظهر لي صباح السالم ب ٢٤ دينار استغلال مو طبيعي ما انصح فيه ابدا ### 1/5 — Worse customer service *2021-06-29* Late , different car ### 4/5 — Excellent App *2020-01-26* Great app, but still needs improvement on the following: - “recent locations” does not show. - sometimes the app decides to take very long routes that do not make sense. Would be nice if we can have an option to suggest a route. ### 1/5 — ازبل خدمه للاسف *2019-10-29, version 4.10* للاسف ماعندهم مسووليه للوقت طلبتهم قتلهم الساعه ٣ تكونون عندي اتصل ٣:٢٥ ولا يقولون لي ماكو حجز باسمج ولا في شي انج اتصلتي قتلهم ابي اكلم المسوول الي خذى مني الحجز للسياره حقروني ولا ردو او خلو احد يكلمني و هذي مو اول مره تصير ### 1/5 — لا يعمل *2019-07-20, version 4.10* لم يصلني رمز التفعيل ### 1/5 — GRANDLIMO IS A FRAUD! *2019-07-15* AS A LONG TIME LOYAL CLIENT TO THIS APPLICATION I AM TELLING YOU DO NOT DOWNLOAD IT! IT IS A FRAUD! Do not use this application i have been a long time client with a minimum of 150 trips booked over the lifespan of this business. This has become an utter and complete rip off ! Within this passed month that i have been using this service i have been forced to take cars that cost more (Even when they are booked in advance), bookings were randomly cancelled without notice, call center was very rude and the manager refused to handle it professionally! I would give this no stars if i could! ### 1/5 — Not honest with me !! And OLD cars !! *2019-04-15, version 4.8* Every time I do the booking I ask for a specific car that it’s 10 kd per hour to drop and wait for me, today I asked for the same car after nearly 3 hours the driver told me it’s 50 kd !! How come !! And then I knew that she booked me a business car instead of the usual car I take and guess what !! It looked cheaper and dirty no tissues no water not even a charger !! NOTHING !! Honestly I ignored the same mistake over and over and they give me 10% discount I don’t want it I want you to be HONEST WITH ME !! ### 3/5 — Rate *2019-02-27, version 4.8* Its too expensive !! ### 1/5 — VERY Bad Service 👎 *2018-10-05* We booked 2 cars to pick us up from the airport at a specific time, when we arrived we didn't find them, we tried to call the costumer service, we had to call several times until they answered!! And we found out that they had no clue about the booking!! ,, their only corrective action was to send the two cars!! Like a new booking from the scratch!! ,, Very bad service I wouldn't recommend it 👎 ،، خدمة جداً سيئة، لا يلتزمون بالوقت وما عندهم أي احترافية بالعمل ولا أي احترام للوقت ### 1/5 — 👎🏻 *2018-09-20* Every time I request a car they call me and cancels it because they always don’t have cars close to my home!! DELETE APP ## Most critical reviews (10 lowest-rated) ### 1/5 — للاسف سياسة تعبانة *2025-12-17, version 5.17* عادي نخصم و وماعندنا سيارة ... ونرجع لفلوس ### 1/5 — اختلاف السعر *2025-05-26, version 5.17* بالبدايه السعرمختلف وبعدالتوصيل اخذ زياده ### 1/5 — Find an other app *2025-01-29* I made a request for a car 4 hours ahead of time, and paid full in advance to have the car pick up my son, and yet the car was late more than 20 min. In short it will be the first and last time I deal with this company (untrustworthy). ### 1/5 — Can’t log out of this app *2024-04-12* Good car service but the app is bad doesn’t even let me log out! ### 1/5 — N *2023-12-08, version 5.12* The number is not working ### 1/5 — Taxi app that charges upfront *2023-07-12* 2 times I arrive at Kuwait airport and these guys call me last minute with stupid questions or announcements. First time they asked me about the pickup time despite me paying upfront and choosing it in the app. Second time they tell me there will be a charge for waiting. I canceled both and got an airport taxi. No airport pickup service charges waiting time because it’s not possible to predict. ### 1/5 — Stupid app takes 5 mins to book each ride *2023-05-30* In this app to order a taxi you have to spend 5 minutes booking a ride because they request a kd 5 deposit and expect you to enter you whole credit card information FOR EVERY SINGLE RIDE. Uber does it in seconds, learn from Uber. ### 1/5 — Traveller *2023-05-29, version 5.10* Uae number is not accepted, the application does not show next button for uae number till u add one more digit fake. It does not work both ways .my uae number after counry code is 9 digits and next button activated after 10 digits. Kind of bug does not allow uae customers ### 1/5 — The worst service I have ever seen *2022-11-30* They canceled my booking without any notification they did it several times to me and they don’t even care to hear a complaint not recommended at all ### 1/5 — Kuwait *2022-07-30, version 5.10* Kuwait stolen يسرقون فلوس ## Most praised reviews (10 highest-rated) ### 5/5 — 1خدمةليموزين *2024-09-16, version 5.15* خدمة عملاء ممتازه ،دقةبالمواعيد،ثقه وأمان،أسعار جدا مناسبه ،سيارات أنيقه ومريحه وقائدين ليموزين بمنتهى الرقي والإحترام🌹🌹🌹 ### 5/5 — خدمة ممتازة جداً excellent service 👍 *2021-09-18* Excellent luxury service. I felt very comfortable as a woman booking a ride with them👍 Keep it up. ### 5/5 — Love you grand limo *2019-06-16, version 4.9* Excellent ### 5/5 — Excellent service *2019-03-02* Drivers are highly trained, all cars are clean and good smells. Really amazing service 👍 ### 5/5 — Batolalbloushi *2018-08-25, version 4.5* Very nice👍🏾 ### 5/5 — Car smells Amazing *2018-08-23* Very clean cars and car smells amazing. Polite drivers and very caring customer service . ### 5/5 — Excellent service.. especially to airport. *2018-08-14* Just want to say what an excellent service .. thank u so much. What a delight to use ur service.. 5 stars. Thanx again ### 5/5 — Lilo *2018-06-29, version 4.4* Excellent service, professional drivers and very well mannered. Needs to update the driver and confirm on the app on time! ### 5/5 — خدمة سيئه *2018-06-21, version 4.4* ماني فاهمه شالهدف من ان بالبرنامج تكتبون سعر و لما نحجز و نركب مع السايق و نوصل للمشوار تدبلون السعر 3 و 4 مرات !!!! انا اول مره من متى السعر ينحسب عالوقت مو عالمسافه مع ان اساسا بالبرنامج تعطونا تسعيره مختلفه ليش التلاعب افضل لي احجز سايق من شركة ثانيه ولا اني ادفع مبلغ 4 مشاوير على مشوار واحد و يكون بس روحه بدون رده !! بكل انحاء العالم ماصار هذا الشي و انا متاكده حماية المستهلك مايدرون عنكم 👎🏼👎🏼👎🏼👎🏼 هل يعقل من عبدالله المبارك لي الافنيوز ب 7.500 ! قمة الاستهتار شي مو مدروس ابداً 👎🏼 ### 5/5 — Nawaf *2018-06-02* I tried it once and I was really satisfied with its service and most importantly it’s timing !! Well done! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-10.*