# Grand Savings Bank — user reviews > 34 indexed App Store user reviews of Grand Savings Bank by Grand Savings Bank, rated 4.90/5 from 2,828 ratings. - Source: https://appshunter.io/ios/app/grand-savings-bank/id1491795499/reviews - App overview in markdown: https://appshunter.io/ios/app/grand-savings-bank/id1491795499.md - Rating breakdown: 5★ 2,589 · 4★ 157 · 3★ 33 · 2★ 14 · 1★ 35 ## What do users think of Grand Savings Bank? Overall sentiment: positive **Pros** - 👍 Great customer service - 👍 Personal, not just a number - 👍 Easy to use app - 👍 Convenient online banking **Cons** - 🐛 Alerts not working properly - 🐛 Unable to bulk delete items - 🐛 App not updating properly - 🐛 Difficult to find log off/sign off option **Commonly reported bugs** - Alerts not clearing properly - App not updating and unable to access account - Check deposit not working as expected **Most requested features** - Bulk delete option for items - Ability to view monthly statements ## Newest reviews (11 of 34) ### 4/5 — Alerts are broke *2025-11-27, version 3.29.0* In 3.29, the Alerts are kinda broke. Actually, it’s the clearing of them. Everytime you delete one, it goes back to the dashboard. Also, why can’t we bulk delete item? Like turn on a toggle and select everything we want to delete at once. ### 5/5 — Won’t accept a check for deposit. *2024-07-08, version 3.13.1* Doesn’t always work. Won’t let me deposit a check. Says that it needs to be endorsed; the check is clearly endorsed. ### 5/5 — Grand Savings Bank, Grove, Oklahoma *2023-06-14, version 3.3.0* I’m 67 years old and in all my years and of all the banks I’ve ever done business with Grand Savings Bank is far and away the best. ### 5/5 — Customer *2021-08-15, version 2.33.0* I’ve been doing business with GSB since 1990 and always received excellent service! ### 5/5 — Customer Service *2020-11-07, version 2.23.0* The Bentonville Branch of Grand Savings Bank has the absolute best banking experience ever. Colleen and the entire team have customer service down to a science. Feel like family every time I visit the branch. ### 5/5 — Love it!!! So much easier to use! *2020-09-11, version 2.21.1* I love this bank and ap! ### 5/5 — Worth setting up *2020-07-07, version 2.19.2* Depositing checks online Sure beats driving to the bank and waiting in line! Everyone agrees except my dog and she misses the cookies. ### 5/5 — Best Bank in NWA *2020-06-19, version 2.19.2* Very friendly staff and the ap is easy to use. And they have great treats for your fur babies! Come on over and join the family! ### 5/5 — Banking app *2020-02-24, version 2.16.1* Thank goodness you came up with something better than on line banking. My stress level has dropped immensely. ### 5/5 — Great Job *2020-02-04, version 2.15.1* This app is amazing! So user friendly and intuitive! Great job GSB team! ### 5/5 — GSB New APP / Customer Service *2020-01-31, version 2.15.1* I LOVE the new app. It takes a little getting used to but the capabilities are amazing. I love how it gives you a snapshot of transactions across all accounts...ease of viewing specific accounts and so much more. It’s 100% than the last app. At first I had trouble signing into the app and understanding a few of the features...but Christian in customer service was extremely helpful, courteous and professional in getting me signed in and showing me the ins and outs of the new app. Change can sometimes be frustrating but to me it shows that our bank is always looking for new and better ways to better serve their customers. Grand savings bank has provided exceptional service and I especially love how - no matter the location - that the staff always remember my name. ## Most critical reviews (10 lowest-rated) ### 1/5 — App *2026-01-31, version 3.30.2* Messed up all the time ### 1/5 — Horrible app! *2026-01-21, version 3.30.0* You get NO app confirmation of bill pay transactions. Every other bank app takes you to a screen showing completed transaction to screen shot. Alerts are horrible! No indication of who was paid or if the amount is a debit or credit! Worst bank app I’ve ever used! ### 1/5 — Update *2024-04-30, version 3.5.0* Latest update won’t update. ### 1/5 — I don’t like this app. Old one worked better. *2020-02-05, version 2.15.1* Seems like we took a step backwards. I cannot get my balance text to me every morning anymore. Plus if transactions are turned sometimes it text a whole bunch of text at once. ### 1/5 — Why change if it wasn’t broke? *2020-01-30, version 2.15.1* Do not find this new app an improvement! Not user friendly at all! Sometimes simple is better! ### 1/5 — Not good *2020-01-29, version 2.15.0* Can’t open the app for it asking to update it, I just got it, and it won’t let me update it ### 1/5 — Frustrating *2020-01-29, version 2.15.0* First of all, the app stopped working so I called my bank to find out what was going on. They told me they now have a new app. This information would have been nice to know beforehand. So I downloaded the new app. When trying to use it, it locks up and says there is an update available. The problem is, there is no update. Everything is dumb. ### 2/5 — Log off feature *2020-02-29, version 2.16.1* The log off or sign off is hard to find ### 2/5 — Update? *2020-01-29, version 2.15.0* Cannot see anything. This app says it requires an update that don’t exist. ### 3/5 — I want OLD Version back *2020-01-29, version 2.15.0* I’m not at all happy with new version of app. Not user friendly at all. Now I can’t even use it. I try to open app-it says it needs to be updated. I hit “update button and it takes me to App Store and there is no update. I hit open and it opens app and we start the process over again as it says app needs to be updated. I can’t get into my account. Messed up. Worthless. ## Most praised reviews (10 highest-rated) ### 5/5 — Practical *2026-07-29, version 3.30.2* Very practical and easy to learn / use app! Good bank! ### 5/5 — family bank *2026-07-01, version 3.30.2* the only bank ### 5/5 — Awesome Bank! *2026-05-27, version 3.30.2* Easy to use, friendly local service! ### 5/5 — So easy! *2026-03-04, version 3.30.2* Easy to change between accounts, built in chat with real people on the other end! Highly recommend! ### 5/5 — Great customer service and support *2026-02-01, version 3.30.2* I recently got scammed and had to close my checking account and open a new one, Jeanette, Jackie and some of the other ladies were extremely helpful and nice to work with me in my situation. They go above and beyond to take care of their customers. ### 5/5 — Great Bank *2026-01-14, version 3.30.0* We have enjoyed banking with GSB for years! Auto loans, home loans, checking and more! ### 5/5 — Customer service *2025-06-27, version 3.24.0* I always have the best interactions with these ladies when I go inside the branch at Jay, OK. ### 5/5 — Good Bank *2025-04-18, version 3.22.0* This bank has the value of the bank I used to buy at back in a different state in the 1970s. They’re not big business. It’s one on one and they understand you are more than a credit score to them. ### 5/5 — Excellent *2024-11-22, version 3.18.0* Good support ### 5/5 — Review *2024-07-25, version 3.14.0* Great customer service So personal, at Grand savings, you are not just a number💕 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-13.*